The two technicians were very thorough . I was very pleased with the time and effort put into the Job. Pleased that my friend recommended them, and I am passing the recommendation on. read more

I should've listened to the yelp reviews instead of being persuaded by their scheduling assistant to move forward with my cleaning. After my first cleaning, I noticed that there were numerous spots within the house that were missed. I was kind about it and had just asked that when they come back next time that they pay special attention to those areas. When their scheduling assistant called me she said that these were things that absolutely should have been included, and she would send the housekeeper back and that she wants to make it right and was so sorry. When the housekeeper came back. She was allegedly at my house for two hours, yet my home looked the same. These were simple things like my slider door and window tracks, baseboards, blinds, shower, light switches, bathtub, door frames... The owner reached out and had the audacity to state that if I wanted things cleaned more thoroughly that I needed to pay for a deep cleaning because there was excessive buildup. I could literally wipe my finger across the dust and that's excessive buildup that needs scrubbing? OK... When I originally booked to begin with, they told me I just needed a basic initial deep clean. Now they want me to pay double for them to come back now? They also decided to bill me without my consent, knowing that they did not provide the service that I paid for INSANE! Save your money, go somewhere else. read more

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DO NOT USE THIS COMPANY!!! The employee they sent to our house to provide the services we hired them for was high on DRUGS when she arrived at our home. (It should be noted the Company/Owner tries to deny culpability and refuses to take responsibility by claiming the employee was a "contracted" employee. Regardless, the person who came into our home was hired and paid for by Kings Cleaning, and as a result, Kings Cleaning should assume responsibilities of their (contracted) employee's actions.) Upon arrival, the employee went into our kids' bathroom, took her clothes off (while our children were in the house and in the neighboring rooms), went absolutely CRAZY and caused over $2000 of DAMAGE to the recently renovated bathroom, to include causing multiple scratches and dings/dents to a brand new $2000 vanity, ripped off the towel rack from a glass shower door, displaced the toilet from it's seal, ripped off the toilet paper holder, damaged a newly painted wall, and vomited all over our brand new floors and on a wall. The POLICE had to come and remove the employee from our home, after she passed out on the floor. The owner of this company, Cari, has been nothing but unprofessional during this entire process, and she has continued to refuse to pay for all of the damages, and minimizes the damages caused by her employee! Not to mention, Cari has never even come to our home to see the damages her employee caused. The company's website notes they are licensed, insured, and bonded; however, Cari has repeatedly refused to provide us with the insurance information we have requested. I wish we would have read the other reviews on Google and Yelp, as we would have not hired this company!! As you can see from Cari's responses to other negative reviews, she is argumentative and unwilling to take any accountability. That is how she has been with us from day one. As if the incident itself wasn't horrible enough, we have had to deal with this disreputable company who refuses to take accountability for the actions of their employee. Unfortunately, we now have to seek LEGAL ACTION to get complete resolution. Save yourself the headache and go find a reputable company! Due to the dishonesty of this company and their owner, you can confirm our reporting of the incident by obtaining a copy of the police report (Case# 25-1363 / Incident #2507290228) from the Lincoln Police Department, which summarizes the incident in its entirety and confirms what we have noted above. Additionally, please review the included photos and video (of the Kings' Cleaning employee screaming and banging around in our bathroom) which captures what had occurred. read more

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I moved out of my rental and hired KIngs cleaning. They did a great job. Not a speck of dirt in sight. They even cleaned out the frig. They made it very convenient and got it done in one day. I was able to get my entire deposit back. read more

Kings Cleaning - Before and after Kings Cleaning. - Home Cleaning Near Me

I was in need of a move out / deep cleaning as my tenants moved out, and I randomly picked Kings Cleaning. Trust me that they do NOT live up to their name, quite the contrary. I know the pricing was high but so were my expectations, and they failed big time by not paying attention to detail. My oven, over racks, area rugs, toaster oven full of crumbs, indoor stainless garbage can, mini outdoor grill, random shelfs and hallway floors were overlooked and filthy. They are not thorough or attent to all areas but rather on the surface type cleaners. Save your money and headache .... Kings is a huge disappointment. To add insult to injiury, they left me three of my cleaning pads filthy dirty on my kitchen counter.how epic is that!? read more

I am giving 1 star because I cannot give zero. I paid for a move in / move out clean and the cleaning was absolutely terrible. They did not do what was included / what I paid over $700 for. (Much more money than other companies but I chose kings due to the reviews). I also asked for the fridge and garage to be cleaned, which they said they would. Those things were also missed / done terribly. They left much earlier than I had been quoted, missed many areas in my home, and then said they didn't clean some things such as baseboards as they were 'fine' when in fact they were not. The house was still filthy after they left. I was given a partial refund and was told another crew would perform an additional cleaning. Poor communication from both Carie and Breanna resulted in me waiting for a crew all day that never came. They are now refusing to respond to me. read more

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I called them and asked for a 1 time cleaning with 3 workers for the day. They never showed up in the morning, never called, nothing. I decided to move on and get some other company. So today I checked my bank statement and I see I have a fraudulent charge from them for the work they never did. Then I realized they made it a 2 week recurring charge. That was over $107 every 2 weeks. They never did anything in my home. These people are just a rip off company. Never use them. read more

Kings is amazing! The office staff was super helpful with all my questions and the crew they sent was awesome! They took less time on my deep cleaning then quoted- saving me money and did an amazing job cleaning!! I signed on for regular cleaning too because I want my house to stay this clean!! read more

TL/DR: Booking was easy and thorough. Cleaning was good. Pricing was high. Customer Service was poor when things went wrong. I cannot recommend Kings. Longer Version: Cari was responsive and through when explaining her service and helping me book an appointment for a deep clean. The three cleaners spent 5-6 hours deep cleaning a 3000 sq ft home and did a good job, albeit an expensive one. We found a few areas that they missed during the walk through, but that's too be expected with the size of the job. The customer service and follow through took a turn the next day when I found a bleached spot in the carpet that was a result of a bathroom caddy being left on the carpet. I called Cari to let her know what I found and instead of coming right over (a bleached carpet is a pretty big gaffe in my book) to review, she said to give her a couple of days to research dyes. It took her double the amount of time to get back to me and when she did her suggestion was to find the dye color that best matched my carpet on Amazon and to buy it myself, try to dye the rug myself, and then to send her the receipt for reimbursement. It wasn't easy to find the right color and ultimately when I did dye the carpet it was still noticeable. At this point I was pretty upset and asked her to come over so we could speak in person. She did and I felt like she was not very empathetic and tried to provide rebuttals instead of owning the issue. It was a big deal to us that the carpet was ruined and it seemed like just another day for her. We agreed to have a professional give an opinion and she asked me to go find one. I had invested enough time at this point and was pretty frustrated so I insisted that she find someone. She found Kevin of Wildie Carpet Repair who did a great job of replacing the damaged portion of the carpet to where it was minimally noticeable which Kings paid for. All in all, it got fixed, but the customer experience with Kings really left a lot to be desired. It took a lot of time to get our carpet fixed and there were several times where my texts and emails were unreturned and Kings used excuses like "We're really busy", "We don't check that phone number regularly" or "We are down some office amin staff". It feels like they have more work than they can handle, they are unorganized, and they don't prioritize fixing issues that are difficult to fix. We won't be using Kings or recommending them to anyone. read more

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Anya was our cleaner today and did an excellent job. She reached spots that hadn't been touched in a long time. And she did a perfect job of making my king-size bed. Thanks Anya! read more

DO NOT USE Kings Cleaning for a move out clean!! The whole experience was a mess. Moving is already stressful enough, do not add this unprofessional business to your plate. I have used MaidPro cleaning services for a year with absolutely no problems, and I was always very satisfied (I recommend them!!) however, I needed a move out clean on a specific day after we were done moving, but before our walk through with our landlord and MaidPro did not have availability. I looked up other maid services and found Kings Cleaning and they said they could clean on the day I needed. In retrospect it might have a been a red flag that they were wide open and not booked! I never in my wildest dreams would have pictured how my cleaning went down. First, they sent me a text the Monday before my service, my service was on Thursday, and said that the arrival time was 1:15-2:15. Great. I made arrangements accordingly. Then on the day of my service, I got a text at 11:30 that said, "on our way! See you at around noon" There was no communication if it was okay if they came early, just that they were headed to the house (screenshot included). I was at work so I scrambled to get my husband over to the house to let them in. When I got off work and got to the house at 1:45, I walked in to speak with the lead and asked her how things were going. She seemed stressed, tired, and unprofessional. She said, "we are almost out of time but we are trying, you have a lot of blinds!" I asked her what she meant by almost out of time. She danced around the issue, would not give me any times, and just said that there was a lot of build up in the house and she didn't get there on time because she had to "go by the office to get a vacuum" Whatever that means? They didn't bring a vacuum to a vacant home for a move out clean? I have included BEFORE pictures of my home. The home is 3 years old, a brand new house that my family is the only family to ever have lived in it and we used MaidPro professional cleaning services regularly. There was not a lot of build up in the home. So I said, what is not done? And she said to me, "there is only one room done, the master bedroom is the only room done and we are almost out of time" as she said these words to me, she was in the process of cleaning the baseboards of the master bedroom. The one that she just said was done. The home is 2,000 sq ft, has 4 bedrooms and 3 bathrooms and stairs. All of which was included in the estimate. When they are reached their 9.5 hour labor estimate, not a SINGLE room was finished to completion according to their own standards. And MOST rooms were not even stepped foot in. The master was 'mostly' done, the laundry room was 'mostly' done, and the kitchen was done with the exception of the window sill, window tracks, blinds and doors were all NOT cleaned. The downstairs bedroom, bathroom, stairway, and living room were not TOUCHED. Not even a little. I called the office and said I was flabbergasted that the estimate was so off base, and Cari proceeded to tell me that they spent a lot of time cleaning the walls. Mind you, cleaning walls is NOT something they included in their scope of work. So they spent their time doing sometime I didn't ask for, and they couldn't finish what I did ask for?? But I had to pay for the time they spent anyway? She said she would give me 1 hour free because I was not satisfied, so I ended up paying $609 for a house that looks pretty much exactly like before the "cleaners" showed up. These are not close up photos, because I never intended them to be before pictures for an argument with a cleaning company, they were simply move out photos I took for my landlord. Do you think these photos look like a house that is so egregiously dirty that their estimate is so far off base that they didn't even touch HALF the house and didn't complete ONE room to their standards? Cari knew I was unsatisfied, didn't call me back, she texted me that she was having "phone trouble" and let me know that she would be charging my card on file. read more

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extremely unprofessional and rude, do not recommend! The owner has no compassion for anything or anyone besides herself. waste of money and time for this cleaning service! read more

I paid $260 for a deep cleaning of both our small bathrooms (which are quite small) and the kitchen . The lady that came to do the job was very nice but.. my idea of a deep cleaning and the companies idea of a deep cleaning apparently differ greatly . You would think that when you pay a professional for a deep clean that their company (their boss) would make sure they are equipped with the supplies they need to combat things like hard water stains /grout cleaner and things like that . My gal ran out of time and was unable to get to the kitchen like I wanted because she had her next appointment/house to get to. She gave me some good suggestions on what to buy to fight the hard water build up and I instantly purchased these things on Amazon so I can work on it myself . I talked to the Cari (the boss) about all of this and she really wasn't very accommodating. She said hard water stains aren't a deep clean thing, it's a restoration cleaning and that I'll still be paying the normal rate . She said she could have someone come out and try again and that she would give me $30 off next time but after an experience like this , why would I risk paying anything at all just do be screwed again ? Really ? I've included some after pictures .. i should have taken before pics too apparently .I wish I would have just spent my money on the pricey products from the beginning and just done it myself . Now I've paid for the unsatisfactory deep cleaning , the expensive cleaning products and I'll STILL be doing it myself . Such a bummer. Lessons learned though . Save your money , do it yourself . If you can't, certainly don't spend your money here. Find a different cleaning company .. take before pictures and maybe send them to the company before they ever even come over so they know EXACTLY what what needs to be done and no EXCUSES can be made later. read more

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I have had Kings Cleaning clean my house for several years and have always been very happy with their service. They are thorough, on time, reasonable and easy to work with. I now have Alizzandra and she does a great job. Never disappointed. read more

As a full-time Realtor in the greater Sacramento area, I work with a wide range of vendors to prepare homes for the market. I contacted Kings Cleaning for a standard kitchen and bathroom cleaning on a 1,585 sq ft home. The original quote was $280, which I agreed to, despite being higher than usual, because I was on a tight timeline and wanted to take care of my client. Two cleaners arrived after 3 PM and were unable to complete the job by 5 PM. I was then contacted by a Kings representative who informed me that someone would need to return the next day to finish--and that it would come at an additional cost. When I asked why such a basic cleaning job was taking so long, I was told they would get back to me. I never received a clear answer. Because the home was going on the market, I had no choice but to agree to have someone return. The following day, I was told the final charge would be $360 to clean a small kitchen and two small bathrooms. I took photos of the areas and asked the manager for an explanation, making it clear that I did not agree to the new total until I received one. That explanation never came--but my credit card was charged anyway. I'm extremely disappointed with this experience. The lack of communication, accountability, and respect for my time and budget were unacceptable. I will not be using Kings Cleaning again, nor can I recommend them to anyone looking for reliable, transparent service read more

Pictures say everything. House was left absolutely filthy. Paid way too much extra to have the walls washed in high traffic areas and most of them weren't washed. Very poor attention to detail. Seemed very rushed and half-as*ed to me. read more

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Madison is amazing! She pays attention to the details ensuring that our needs are met.

Great overall experience. My cleaner, Leah was fast and did a really good job. I decided to have them come monthly to clean my house. Good rates too. I highly recommend! read more

I wish that I would have read the yelp reviews first as they are a better example of the service I received. We used Kings Cleaning while we were on vacation so that we could come home to a nice clean house. While some things were clean others were done half way and some thing weren't done at all. While I understand maybe they don't have time it was more the damages that really got to me. We didn't hear anything from the service but came home to a broken grab bar in our shower and scratches on our new oven door glass. Like others have stated the bill that came was ridiculous for what we received. We paid almost $500 for some cleaning and two new projects that I need to take on. The response was that there were ways to fix those items and offered me a $50 refund which is ridiculous. I was also billed for 7 hours of work and not until I looked at my ring camera and told them they weren't there for 7 hours they told me that "oh yeah one girl showed up an hour later" and said it was an administrative error. I still haven't received a refund and haven't been able to get ahold of anyone since last week. The fact that they showed up broke stuff and don't offer any type of refund for the time and effort it is going to take me to repair or the feeling of discomfort that we received with the service. While they said they want to make us happy with the service they aren't willing to do anything to make us happy. I would not recommend this company. read more

It took about two weeks to get in touch with anyone about a quote. It took about two weeks to get them into my house for a cleaning. They claim they were here for 4+ hours but only managed to clean my shower and vanity (and not well at that). Poor vacuuming, no mopping, no wipe downs, no dusting of blinds, toilets don't look touched, left (my) cleaning supplies and (their) rags scattered around my house. Didn't take out my bathroom trash can. Left my other trash can on my kitchen counter. Poor cleaning job of sink, stove and microwave, and now the hood above my microwave falls off. Didn't clean my glass coffee table, dust on a hallway table upstairs, tv/entertainment shelves and tv. I'll give them credit for trying to make it right and come fix it, but I'm not about to let them in my house again. Negotiated a lesser payment for services not done or poorly done, so I guess there's that? Use someone else. Lesson learned. read more

We are so happy with the deep cleaning we had done today by Katie and another technician (I can't remember her name). We are prepping our home for our baby on the way and this deep cleaning was just what we needed! We will be having them come again before he is born in October. Thank you, Kings Cleaning! read more

I was looking for a consistent cleaning service to help with keeping the house clean. I have a husky and a cat so there's usually lots of hair that's hard to keep up with. My first cleaning was with Cheyenne and was really impressed with her work. I haven't seen my house this hair free since I got it. Great work! read more

This was our first time trying Kings Cleaning. At first we were super excited to have them over we were very optimistic for their results, the products they use, and the accommodations they were making for my partners allergies. When the housekeepers came by they were very nice, very professional and brought their own supplies. Ended up leaving early but were overall okay. I stayed in the garage to give them space and when i came back in after they had left everything looked.. okay. It smelled nice, the master bathroom sink was nice and clean, counters were wiped down. Wasn't sure if it was worth $135 (the original quote given) but they were really nice and we thought maybe we'd have them come by once a month just for a refresh. However the next day we woke up to a invoice of over $200!! The person spoken to over the phone when inquiring said it was subject to change if they stay longer but since they left early that shouldn't have been an issue. We called as soon as we saw this invoice to see why the upcharge and apparently it was a "initial cleaning" so it's an extra $90?!? There was zero disclaim of any price other than $135 which was made clear to not go over that amount by my partner who inquired. Now, after a VERY unprofessional and unnecessary text battle accusing us of refusing to pay or insulting their workers they are now refusing our money which we were more than happy to pay the $135 and tip. I've never experienced this kind of customer service and i have ZERO INTENTION of requesting for this business or recommending this business ever again. So disappointing read more

Not only is Cari professional, she does an amazing job and pays intricate attention to detail. She has a top tier business that I would recommend to anyone. read more

We hired them to clean the office of our new business. They did a deep cleaning of the offices and bathrooms. They missed cleaning the lobby, the breakroom and kitchen. We tried to get in touch with the owner several times and got not response. We finally got a response after we had moved in the building. The owner said that we added to the scope of work they were supposed to perform. We reviewed the emails sent to them and saw that everything we asked them to clean was included in the original email. We complained and they sent a new employee with no commercial experience. She used a vacuum cleaner to clean the tile floors, did not empty the garbage or clean the breakroom or kitchen area. The bathrooms were not clean or the supplies replenished. We complained again and the owner sent out an experienced employee who took 5 hours to clean all the areas that the previous employee had supposedly cleaned. She then sent us a bill for $100.00 more than she quoted. read more