I definitely won't use this service again. I realized I needed someone to clean on short notice and the two services I've used previously that I was completely happy with were all booked up. So I turned to Yelp.
Marianna was quick to respond to my request, but couldn't offer specific times she had open this week. She said she'd get back to me on Monday (as I made the Yelp request over the weekend) and didn't. So I called her. She didn't have her schedule, but said she'd text me that evening (it was mid-afternoon). Six hours later when I still hadn't heard from her I texted her. She said she had me scheduled for the time I had been interested in. She didn't ask me any additional questions and still couldn't provide me with any more specifics than she had during our brief conversation on the phone. While on the phone with her all she asked me about what I was looking for was whether or not I wanted windows done and how dirty I thought my place was. Despite the fact that so far my experience with this company had been very different than others I've used both in this area and in several other cities I've lived in, I tried not to worry. The cleaners arrived within the window of time I was told they would. As they were working I contacted Marianna with some concerns and each time I did, I was interrogated. She repeatedly claimed I didn't communicate with her about my needs, but I was a new customer and she hadn't bothered to ask me anything so I assumed that meant I'd be able to communicate with the people who showed up to clean and that wasn't the case. Cleaning services that I've used previously, always asks one question as soon as I schedule a time: Where do you want the cleaners to start? Marianna didn't ask me that or pretty much anything else. I tried to trust in the process and I got blamed when I had issues with the way the work was executed or the length of time that it was taking. While I was initially given an estimate of 2-4 hours, I thought it'd be on the shorter side as my home wasn't in such a state of disarray that 4 hours should have been necessary. I had to cut the cleaners off after 3 hours as I had somewhere to be and am not about to trust people I just met (who work for a company I was increasingly wary of) alone in my home. Therefore the downstairs was barely touched. There were some odd elements downstairs like the inside of the microwave being cleaned, but the outside being left with a tacky residue. The upstairs was supposedly completed and before I left I was only able to check it briefly. It seemed okay at first, but upon a closer look I found spots of something on my previously clean walls, red stains in my master bathroom sink, part of the master bath floor left uncleaned, and more lint on the mirror post- cleaning than pre-cleaning. Oddly all of my rugs were moved all over my house too. For instance, very illogically, the bathmat that was in front of the shower to prevent slipping on wet tile upon exiting the shower, was moved to the middle of the bathroom floor. When I reported the issues upstairs of having things to clean that were made dirty by the cleaners, Marianna once again interrogated me, wouldn't listen, and blamed me for the problems. I have never dealt with a business owner who was so thoroughly immature and disrespectful. If you're currently using this company, I'm sure your experience is fine. If you're considering using them for the first time, know that you won't receive specific answers to any questions, you won't receive responses without consistently seeking them out, you have to communicate everything you want and everything about your house and needs before your scheduled appointment, and then if anything goes wrong you will be treated like crap and still charged more than any other company I've used. I'd strongly recommend looking elsewhere. I'd give this company a zero if I could. read more