I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

Me facture encore pour un service internet interrompu pour une autre compagnie…read more Ça fait 4 fois que je leur dit que je suis avec une autre compagnie et ils continuent de faire des prélèvements sur ma carte. Pire compagnie d'internet que je n'ai jamais connu

I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

Very bad customer service. Their customer reps are all outsourced with no power. Any issue has to…read morebe done through a ticket system that takes WEEKS. Billing mistake? 8+ weeks...cancelling? 2+ weeks...contract issue? 8+ weeks Really crazy how they can string you along. I'm still waiting for a promo to be applied to my account on sign-up. I've already paid the normal price for 3 bills and they are still stringing my along saying the ticket is still in process and hasn't been looked at. This carrier customer service is beyond bad...

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

The moment I became a client customer service went downhill, it's hard to even reach a…read morerepresentative using the chat feature, they just tell you to call and dismiss you. I signed up for a mobile plan, and ordered the SIM card. They said, I would receive it within 2-3 days. A few days later, I called because it hadn't shipped yet. Then they said it takes 2-3 weeks. I asked her to cancel everything, she told me she did. I asked for an email confirming the cancellation. She said they don't do that, but I will receive a cancellation notification of some sort. I then signed up with a new company, and within minutes of the call I received an email stating that the SIM card shipped. I called Virgin, they said they never cancelled. I asked them to cancel, and was told that they can't.

have no phone service been out for over a week and slow customer service…read more customer service does not retuen calls

My home is 3000ftsq. bravo provided me with two routers because I have 8 exterior camera. Simply…read morehorrible service and routers are simply poor quality.,.bravo up sell me to better routers. Had to purchase booster and still internet constantly stopping. Do not use bravo , horrible customer service. Will be changing provider.

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.

If I could give a negative rating it would be well under -10000000!…read moreThe ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!!

They upgraded my service and gave me a new modem and Wi-Fi hub. First of all they didn't set up my…read morenew service to be installed correctly. Then when I called the technician told me he had set it up and all I had to do was wait until the light turned green to set in the password and it would work. I did that; I tried every password could fin. (on the modem, on the hub and in the booklet) nothing worked. Iwill definitely be switching to Bell

I was a client of Joel got him to fix my 2 laptops with hard drive issues well 1 of them he fixed…read morenp the other 1 he didn't have the part to fix so I left it there to be done he told me he would contact t me by phone asked me for my contact # he didn't fix my laptop he sold it and now telling me he will press charges cuz I keep coming into the stor e to see what he could do told me to wait till he got another 1 in never called now he threading to call the police if I come to his store or call him shouldn't I be the 1 calling how can he get away with selling my laptop is worth 250 was an i5 1 tb of space touch screen

I brought my tower since it was making some weird noises. He had it for a couple of days, called me…read moreto pick it up and let me know that he did some upgrades to some of my programs and the original noise went away and hasn't returned. I recommend A to Z electronics to everyone I came across that requires assistance or wants to buy electronics.