We hired King Remodeling for a six-figure kitchen remodel in April '24, before the showroom opened, based in part on reviews so sharing our experience. Our initial meeting with Ilan for the estimate was high pressure sales tactics and lofty promises about experience and quality. We entered into a contract that day (hire now or never and lose slot) in order to secure a demo start date in May and completion date in early July. Demo started as planned but by August the project was already 2 months behind when cabinets arrived. We were assured it would be completed in September, and Ilan would be heavily involved to ensure quality and completion. He hasn't been to our home since.
While the workers have been hard working and friendly, the workmanship, oversight, and quality control have been riddled with errors and self-created delays. Project management primarily seems to consist of taking photos to show progress, but not assessing the work and corrections - one photo showing progress was workers installing cabinet fillers backwards with exposed screws, and incorrect locations. Promises of quality, attention to detail, and timely completion were repeatedly not fulfilled. A few examples - an incorrectly designed oven cabinet was installed, removed, left in our garage for weeks, then "refurbished" and reinstalled. We came home one day to find shims supporting the ovens, with workers explaining that the cabinet was installed crooked by another crew; Workers knocked an incorrectly installed cap off a pipe causing water to seep into new wood floors; holes for lighting cut in the wrong places; painting and texturing redone multiple times; Most plumbing and electric work by King Remodeling workers in May and June had to be redone in September and October to install appliances; Cabinet material and baseboards incorrectly installed & installed material that was not the match to our "wrapped" cabinets faces; unevenly cut material; cabinets installed crooked. When we complained about workmanship, we were told we hurt their feelings.
King Remodeling SD uses a specific style and vendor for cabinets, which may not appeal to everyone. We paid thousands extra for 'upgraded' wrapped cabinet faces described as "solid maple" painted faces, with an additional step to "wrap" them in special material. Instead, these are MDF, with one sided laminate. The fillers used for these semi-custom cabinets are also MDF and have shown cracks, nails poking through, exposed screws, and stickers used to cover screws and mis-drilled holes in what has been installed so far. Upon delivery, we learned that all cabinets they use have silver plastic trim around all boxes - an unexpected and distracting visual element to our white cabinets that potential customers should be aware of. The hinges are a Chinese made brand 'DTC', and like our original builder grade that we specifically did not want, rather than the European brand Blum that was highlighted during contracting as what King Remodeling uses so we were both surprised and disappointed when those were received.
As of January 2025, our kitchen remains incomplete, with no progress on cabinets since October. The cabinets are advertised as taking a week to build. Missing or replacement pieces were supposedly ordered Nov 4, delivery was to be Dec 5. We are still waiting on these for some of the remaining work to be done. It is frustrating to see other projects completed while ours faces half a year of delays. We suggest anyone considering this company search their license and confirm the licensed individual overseeing the project is actually involved, rather than just a salesperson. We look forward to King Remodeling trying to make things right and completing our project before we hit eight months, at which point we will revisit this review and rating. read more