So I've had my wifi for less then a month and I got my bill and I tried to call them are they open…read moreon weekends when you have calms to dispute, and my wifi is not working and it's the crappiest internet and I even asked for the best, for my experience this internet is the crappest ive ever played on and I'm not happy at all!!! I am cancelling my contact with them on any mean, but I'm not paying a red cent for a service which is a lie about until I can be solved. This company has short wait times but you don't even get internet that benefits for your house hold. Giving this company a two star rating is only me been nice, in my opinion I'd rate them a -3.

Comwave was a reasonable choice until Rogers got involved. Since then, the service has been…read morehorrible. TV reception stopped for hours. Modems were repeatedly replaced to no avail. Service requests were ignored. Calls for help were difficult with ongoing language issues with those who finally do answer the phones at Comwave. The company double billed in error but never did refund their mistake. When the account was finally closed, Comwave/Rogers took an additional $300+ in cancellation fees according to a contract they claimed existed -- it did not. They made us pay for shipping their equipment back and then charged an additional two $25 restocking fees. This company did all this to a 99 year old senior on a fixed income. They are the epitome of the internet thug. DO NOT DO ANY BUSINESS with them.

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

I have been a customer of Acanac for over 10 years, but these last few years have not been among…read morethe best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable -------------------------------------

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer /…read moreloyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac!

I've recently transferred several sites and domains to Colosseum for business, and I use their dry…read moreloop DSL personally. They offer the most competitive pricing for all three services, and the 24/7 tech support can't be matched. I've had all of my questions and needs answered within minutes every time. I absolutely reccomend them over any other major telecom or hosting service in town.

Colosseum Online failed to provide Internet service to my home and refused to re pay my money. I…read moretook them to court and they lost. I would not recommend this company for Internet service. Brampton court file number sc-11-8213-00

I had the opportunity to work with Michael - he is really passionate about helping small…read morebusinesses and a total pro! Highly recommend!

From the owner: Find and share the best of local business in your neighbourhood…read more FS Local is an Internet marketing company based in Toronto, Ontario. Our team of local marketing experts is on a mission to support small businesses across Canada, and to help them build and grow their web presence! We believe the best things come from the people closest to you. That's why our innovative Canadian online business directory is truly unique, as it showcases the business owners and the stories behind each company. Our goal is to connect Canadians in local communities from coast to coast (from British Columbia to Newfoundland!) with nearby shops and service providers. Be sure to follow our FS Local community blog for expert tips and advice from some of the business owners featured on our directory website.

Greedy company raising prices on customers with no improvement to service…read more Slowly buying independent ISPs across Canada and squeezing people for more money

DO NOT DO BUSINESS WITH BEANFIELD! Beanfiels did a promo in…read moremy condo and I fell for it. The deal was 2k bps for $55/mo, BUT when they came to do the install, I was only getting less than 1k bps because they said the building didn't have the infrastructure to provide what they were selling. That was the first lie. I recently called them to complain and they gave me a bit of a break in the price for a while. Part of that deal is no charge for the month of December, but what they didn't mention is that they would throttle the service down to THAN 50 bps. Now I can't run my business due to the throttle, but they just don't care. DO NOT DO BUSINESS WITH BEANFIELD!

Location/Service:…read more There is always a Telus Mobility in every major mall but this one inside Yorkdale Shopping Center is probably the best one I have ever been to. The service there is beyond EXCEPTIONAL. My family and I went to the store the day after boxing day in hopes to purchase some accessories for our phones (ex. external battery packs, charging cables, car chargers). We had some coupons that we wanted to use up so we thought this would be the best time since it is after Christmas. As soon as we walked in, the staff there was really eager to help us out. We told Sal D. (awesome staff there!!) quickly helped us out and we were upfront about the coupons that we wanted to use up. He was good with that as I know that many phone service providers never wanted to help us out when we tell them about coupons (not sure why, but perhaps the extra work they have to do? or perhaps they don't know how to input promotional codes? This is a LEARNING EXPERIENCE right there). When we had gotten our items and were ready to pay, he told us about the deals and sales, and what could make our purchases more worthwhile (eg., purchasing a phone cover on top of our order to get 20% discount overall, etc). He never pressured us to buy anything but just told us what was offered. I like his attitude. Even though we had to pay more than what was given with the coupons, I was happy about it because the service was excellent! Keep it up Sal D. at Telus Yorkdale. Other Telus staff at other malls really need to learn how to give PROPER customer service and NOT just stand there PRETENDING they are helping out clients when they don't do a thing and just get paid.

The equipment set up as seamless and after a couple of weeks no service interruptions and great…read morecustomer response with any phone calls. Rogers needed a site visit to complete and outside connection and took 5 days to respond to the Carry request to service the Roger's distribution request. Glad there is some competition with providers and more with distribution would be better too.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

Fast, friendly and excellent service. Would definitely use again. Called them, they came same day…read moreand picked up my TV. They brought back repaired TV the next day.

From the owner: Television repair affordable prices same service free estimate if you bring it in read more