WARNING: King Dynasty Chatswood Westfield staff has impunity from management to ABUSE customers.
Unfortunately there was only a few yum cha spots open on this day, and our preferred restaurant Star Capital was closed.
Going to King Dynasty has always been a less than fantastic experience due to the unfriendly staff, and lacklustre food, however I have never been so offended as to write a review on their rude behaviour until now.After waiting 1.5 hours for our number to be called, at last a waitress showed me to my table and took my ticket & left straight away. I just started to sit at our table alone, when a waiter and a waitress approached me and aggressively shouted and pointed at me that this is not my table and I needed to get out! I was so shocked as I had no idea what is going on, they continued to come close to my face and shout that this is not my table and that I need to show them my ticket & that I couldn't just come in and sit down on a table, they were shouting so aggressively in tandem at me so offensively and loudly that all surrounding tables was looking at a single female being screamed at by these 2 staff to get out, they did not even once try to listen to my explanation that the lady took my ticket after she showed me to the table, as they tried to drown my voice with their even louder voices! To be honest I haven't been so offended in my life after waiting in line for more than an hour and getting my rightful table, two bullies of staff from this restaurant dare to accost me in such a rude and vile way, continuously screaming at me to get out, without even trying to listen to my explanation! At this time my family arrived with the lady that showed me in, they were so shocked as to what was going on as I was shaking with rage and screaming at them to listen to me, I then asked the lady who showed me in to tell these 2 bullies that I have a right to be at this table and when she did, they DID NOT EVEN APOLOGISE for their VILE AND DISGUSTING behaviour!
My family wanted to leave straight away but I insisted that we stay, as I did not want to give them the satisfaction of ruining my day or waste my time with my family, as I believe their behaviour is deplorable and they should be held accountable for it.
Even though the wait staff was rude, ignoring our table, the only redeeming feature is that some of the trolly ladies were polite and are much more attentive than their wait staff. One has to wonder how management can be so incompetent as to let their wait staff run rampant and be so disrespectful of their customers!
I guess there is not many yum cha places open in Chatswood anymore due to a few good places closing down, there is not much choice, so they think that they will always be busy no matter how rude their staff is to customers! To cap it off, as we finished our meal, we decided to inform their management of the sickening behaviour of their staff, to our surprise they already knew & did not care or were not apologetic at all, the manager just walked away! Not acknowledging any wrongdoing of the unwarranted offence that was piled on me by 2 of their staff bullying unjustifiably a single customer is mind boggling! After all this, not only did they not apologise but slapped a $17 surcharge on our table!
Believe me this will be the last time I will ever visit King Dynasty Westfield Chatswood & if you do not potentially want to be subject to abusive wait staff and you demand better treatment of customers by restaurants in Chatswood, my suggestion is to stay clear of KING DYNASTY CHATSWOOD, there are so many other restaurants that deserve your patronage. Don't let them ruin your day too! read more