The place is conveniently located for me, and the people working there seemed reasonable, though…read moreoften there was no one in the office. BUT THE FACILITY ITSELF WAS SHOCKINGLY BAD FOR THE PRICE. No climate control at all, freezing in winter and very hot in summer. Moths got into some rugs and hangings stored there, and I had to throw them away. A trunk with clothing in it, as well as boxes of books and papers were very musty smelling, the items in the trunk so bad they too had to be thrown out. All this for a small (5x5) unit which started out a few years ago at $108 a month but had been $259/mo. for quite a while by the time I vacated it. Glad to be out of there!

Couldn't even access the facility. No codes worked, the app didn't work, no one was in the front…read moreoffice and I went by twice on two separate days. No one picked up the phone either on those days. Tried calling the general public storage number and all I got was an automated message. Online I could only use a chat box and it couldn't connect me to an agent. Luckily once I did get ahold of them they were very nice and helped but the whole situation wasn't very convenient or ideal.

I previously used this mailbox company about five years ago. After becoming familiar with one of…read morethe employees and mentioning what I did for work, I began experiencing packages going missing. At the time, I stopped using the service because I no longer felt comfortable trusting them with my mail. Recently, I needed a mailbox again for a new business. When I signed up, that employee was no longer there, and everything went smoothly for the first few months. However, after I started leaving USPS outgoing packages for pickup, packages once again went missing. I later realized the same employee still worked there and remembered me. Based on my experiences, I no longer trust this business with outgoing packages or sensitive deliveries, and I ultimately closed my mailbox account. I would strongly recommend using caution if you plan to leave packages in their outgoing mail area. What I found especially unprofessional was that when I went in to report the issue and asked for the owner's contact information so they could review the security cameras and investigate when the packages were dropped off, I was told they would not provide the owner's contact information.

I did a Yelp search for the best 24-hour access mini storage in Seattle. What do you know, they…read morehave a list by exactly that name. This business is under the Yelp list of 24-hour access storage places in Seattle. I was completely shocked that this business in my old neighborhood of the U District was now 24 hours! When I had to move suddenly last year, I first looked to Econo Mini Storage but I learned that Econo were quite a bit more expensive than the mkt, but I'd forgotten that their attitude towards customer service/satisfaction s u u u u u u u u c k e d! I didn't pick Econo when I was renting my space the first time partly because of their limited access hours, so imagine my surprise to find Econo Mini Storage right at the top of the list!** All I could remember about this place was very limited accessibility, and that the man I spoke to back then actually demanded to know why I would possibly need to access my things after 3:00 p.m. on a weekend when I inquired why the doors were locked so early. I do keep later hours than most people for reasons that are no one else's business because I'm a grown-up! But even by Seattle standards, 3pm is pretty early to assume everyone is done for the day. So I called today and asked if they are 24 hours. He said no of course not, and when I mentioned the Yelp list he denied being on it. **It's also the only business on the 24-hour list actually located in Seattle.

We had a great experience with UNITS. We got our floors refinished so we had our furniture stored…read morein a unit on our driveway-- which is long and narrow, there is no way their truck would fit down it (9' wide). The skilled operator put the unit on a smaller platform with wheels and used a remote control to drive the unit down our precarious driveway. He maneuvered it beautifully and parked it squarely in our driveway. UNITS was very communicative, even responding to one of my emails late in the evening. I would definitely hire them again.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

I am shocked. I had…read morestored my car there for years when I go on a trip except during covid. I tried to contact them during Labor Day- not realizing it was their holiday. I got a text back saying they had space. I spoke with Dan yesterday - they had space. We firmed it up today... and 30 min later I got a call that they overbooked and dont have space for my car. I am trying to understand- I do not know if my needing just 17 days was the problem or if they didnt check when they said they had space. I always feel bad when business relationships turn out so. I am leaving it as a 3 for an average- I had such delightful positive interactions in past.

Take the time to review contracts. Superior Self Storage…read moredrove another person's trailer into mine while my trailer was parked in their lot. This means hours of effort filing insurance claims, getting estimates, and repairing the unit for damage occurred to my trailer by the Superior Self Storage staff. I do not recommend them as part of your strategy of protecting your investment.

I purchased boxes and moving supplies from this public storage location for an out-of-state move…read more Julian was working and SUPER helpful! He helped me get all the supplies we needed, a great arrangement of box sizes, and reassured me that anything extra could be returned if necessary. My husband and I each went back twice (we needed a lot of boxes!), and he always met us with a smiling face, helped us out to the car, and remembered us. This moving experience was definitely one of the least stressful, which is so appreciated!

Had a great time with this location. Great service,…read moreespecially when I forgot my access code. thanks!

Julia is absolutely awesome. She is super responsive and very friendly. She always goes out of her…read moreway to be accommodating.

They have great communication and they have been extremely accommodating throughout this whole…read moreprocess! I would highly recommend!

Clean space and bathroom, staff is friendly. It's convenient that it stays open later than most…read moreplaces in Seattle although the office closes around 4.

Great value and easy to get set up with Marvin!! Close to Seattle U and just the right amount of…read morespace we needed. Month to month billing works great for college students!