Worst moving company ever. Damaged thousands of dollars worth of furniture and "lost" valuable…read moreitems even on a dedicated truck with only one destination, has no customer service (is just run by bots and AI), grossly overpriced, and a nightmare to deal with! Do NOT use Bellhop.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

When I made the reservation with the central reservation received my confirmation that i could pick…read moreup the truck at 8, went to pick up the truck and the place did not open til 9 and then was told that I had to return the truck by 2, strange as I reserved the truck for the day.

Guy at counter is really not good a customer service and just ignores the phone ringing in front of…read morehim.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

Clutter has fantastic rates and my items returned to me after 6 years are in great condition!!!!!…read more Crazy to use anyone else other than Clutter!!!

Jessica was the absolute best! I was stressing out because I'm in Colorado and had to hire a long…read moredistance moving company to pick up my boxes. They were running late (partially my fault...) , and she stayed over two and a half hours AFTER the appointment window to make sure that my stuff was still available to the movers. Not only that, she was an awesome communicator--she kept me updated via phone and text, and also sent a video of all my stuff with the movers as well. I really appreciate her effort and professionalism, and would definitely book Clutter again if needed.

I was moving my studio and found them. They finished the job in less than 3 hours. Fantastic…read moreservice and very friendly!

I was moving out of state with my family for a new job. Honestly thought this would be pretty…read morestressfull but it wasn't at all thanks to this moving service I went with! We just loved the moving crew, the way they set up everything for us, helped a lot with packing and timewise it was far from what I expected cause these movers were fast. Our furniture arrived undamaged and nothing got lost during the move. Thank you guys for such hard work and for making ths move a stress fee experience. Would be happy to reffer these movers to anybody I know!!!

whoever the man was that was working sat feb 20th around noon made me decide against becoming a…read morecustomer. Could be my blackness. Could be my Afro. Judging by the great reviews on here, I would assume that I am the problem Somehow. I barely got out of my car and he was already outside meeting me with hostility, rudeness, and prejudice, assuming I don't have business there and should leave. to the company, I'm Taking my business elsewhere, as you wish. Thanks.

Moving is a whole nightmare in itself and shoty storage and rentals offices that are gross make it…read moreworse.....but not this place!!! But men were responsive, helpful and even called me back-what business does that?!? Made my beginning steps to a cross country move a breeze. Thanks Alan and Ramon!!!!

These guys rock! Tyton, Andre, Jerome, and Mo were amazing. I first heard about them through the…read morebusiness directory of the Urban League. They helped us move from our 3+ bedroom house and we have some really heavy items. They worked hard, didn't damage a thing, and were great to work. Plus, scheduling with Tyton was a breeze and he was super responsive. I also appreciated that getting a bid was easy. He didn't make us jump through hoops other companies do or charge unnecessary fees. Will definitely use these guys if we move again.

Tyton and his team were so great! I will definitely be booking them again! They were on time and…read moreextremely fast unloading and loading

Good communication and got things done quickly and handled with care. Moved my studio apartment…read morethings into the 2nd floor of a house in about an hour.

They keep calling me multiple times a day to give me a quote and it bothers on harassment.read more

I was quoting for 3men and truck at 228$ per hour + 1 hours (228$) of travel fee. I call them three…read moretimes prior to make sure there is no other fee that will surprise me at the end. I spoke to Jason and Steve who is the owner of the company. They ensure me that the quote is accurate and no other tax or fee will be added. They told me not to worry and everything will be straight forward and smooth transaction. Obviously not happening after the crew finish the work. The crew start working at 9am and finish at 12:10am and then call the office for the final charge. The move is from Storage to unload at residential home. I thought it would be easy and smooth transaction. Just labors and truck. Nothing complicate. The branch manager call for the total of 1235$ which combine all fee that is not even in the quote. I believe this is a Shady and scandalous way of doing business. I should believed some other bad review on yelps and Google. At the end they lower the price to 1081$. The calculation that I got from my calculation is 3hours and 10 Mins + 1 hour of travel fee = $950. I didn't use any of packing material. I only use the labors+truck. This actuall pisses me off. I just paid them 1081$ just to get it over with. The only good thing about this transaction is Erick and his crews are very curtious and polite. They work fast. I have another loading coming in from out of state. I think I better use any other company. They promised me of 10% discount. You have to be crazy to use them again. This service and totally experienced is not worth 1081$. Be very careful with this company. You better of finding some other local company. This company is a joke. Save yourself time and headache by looking else where.

I am quite generous w/ ratings and it takes a lot for me to not give someone 5 stars. I thought to…read moregive them a 3 star as they can do a lot better (I will come to that later) but as per Yelp rating guidelines, 2-star means "Could've been better", so 2-star it is. The move was scheduled for 2PM and original estimate was 3 hours, so I had elevators and loading docks reserved for both my apartments from 2PM to 5PM. I waited till 2:30PM and when no one showed up, I felt someone could at least reach out to me with an update. I texted my point of contact after waiting for 40 minutes stating that the elevators could only be blocked for a certain period of time and post 5PM, the move will become slower due to loading dock not being available (see screenshot) I was informed that movers still hadn't finished the previous job - which was understandable if they could reach out to me and tell me that, so I could re-book the loading dock. I requested an estimate arrival time so I could plan my things around it - no answer. Movers showed up at 3:45PM! Yes, almost 2 hours late! When we arrived at the new apartment (which is less than a mile away from my old apartment), exact same situation happened as I expected! The loading dock was occupied by someone else and we had to wait. After talking to lots of management people over the phone and making multiple requests, I was able to reserve the elevator just for us. Moving stuff from the truck to the apartment (with a reserved elevator) took 3 hours!! I was quoted for 4.5 hours when original estimate was 2-3 hours! I paid the entire amount but when I was on phone with the owner, I mentioned if I could provide a feedback and said that I am getting charged for 2 additional hours because movers did not arrive on time and moreover, I had been mentioning this already. I want to emphasize that I paid the amount first after the complain because I want to clarify that my complaint is genuine - not only I had to pay more than $300 extra, I was drained out of energy, ended up leaving some stuff due to hurrying and the whole idea of not doing any work myself did not fall in place. In return, forget an apology, the response was a long pause and "I see. Thank you for business with us." I did tip the movers well because they did their best. It was a management issue where lack of communication and not caring about client's ask are two major disappointments. Not to mention, I later found out that my standing desk wire got torn out in the moving too but at this point, I am not even mad!

if I could give zero stars, I would. I color coordinated my move, was only moving across the…read morestreet, and tipped 10 per person for a one hour job. not only did they not respect my color coordination, but they broke glass, charged me for bubble wrap and tap (which I provided in a bag) and made me pay $281 over what we agreed. they didn't offer to carry out my trash or clean the glass they broke.

Andrew and crew were amazing!…read more They were not only punctual but they also helped me pack a bunch of odds and ends that I had spaced out about. They had extra boxes and tape to assist and didn't charge us extra for that. They did a fabulous job ensuring our items were not harmed and moved gently. Our building had a longer walk to the elevator than I expected and it extended our time with movers by a couple hours. They were kind enough to accommodate additional move time through elevators, and up and down steps. They were fast and efficient. When we move again, I will be calling this company back.