A great storage place. Very military friendly ! Jim was fantastic from getting me the appropriate…read moresize unit, to making sure my autopay was set up properly prior to my deployment. They also offer a moving truck for move in and if you are military you may request one for moving out as well. The process was seamless all the way until my move out date. It's a gated keypad storage site with indoor and outdoor units. I stored my things for an entire deployment no ruined items in my outdoor unit also no bugs in my things ! 5 stars for sure !

Great place to store your things that you may not use all the time so that you don't clutter your…read morehome or apartment. The place has a security gate that you access with a code and is accessible till 9pm, 7 days a week. The place is very clean and seems very secure and they have an on site person to keep an eye on things. I would recomend this place.

I am shocked. I had…read morestored my car there for years when I go on a trip except during covid. I tried to contact them during Labor Day- not realizing it was their holiday. I got a text back saying they had space. I spoke with Dan yesterday - they had space. We firmed it up today... and 30 min later I got a call that they overbooked and dont have space for my car. I am trying to understand- I do not know if my needing just 17 days was the problem or if they didnt check when they said they had space. I always feel bad when business relationships turn out so. I am leaving it as a 3 for an average- I had such delightful positive interactions in past.

Take the time to review contracts. Superior Self Storage…read moredrove another person's trailer into mine while my trailer was parked in their lot. This means hours of effort filing insurance claims, getting estimates, and repairing the unit for damage occurred to my trailer by the Superior Self Storage staff. I do not recommend them as part of your strategy of protecting your investment.

whoever the man was that was working sat feb 20th around noon made me decide against becoming a…read morecustomer. Could be my blackness. Could be my Afro. Judging by the great reviews on here, I would assume that I am the problem Somehow. I barely got out of my car and he was already outside meeting me with hostility, rudeness, and prejudice, assuming I don't have business there and should leave. to the company, I'm Taking my business elsewhere, as you wish. Thanks.

Moving is a whole nightmare in itself and shoty storage and rentals offices that are gross make it…read moreworse.....but not this place!!! But men were responsive, helpful and even called me back-what business does that?!? Made my beginning steps to a cross country move a breeze. Thanks Alan and Ramon!!!!

Seems like it's hard to get showings and unit access, out of office notice is on the door May 21…read more2025 1pm. There is no notice about when they will return. Calling this phone number for the location ends up going to a voicemail box.

Honestly couldn't be happier with this place!! Getting set up was super easy and the discount on…read morefirst few months rent helped save a few bucks. I shopped around for storage units pretty extensively and this was the best deal I found in the Seattle area - including insurance it comes out to $68 per month for my 8x10 (other places are more expensive at a base cost, and often only have one or 2 months discounted rent). Move in was easy, I was able to drive up and park right next to the door and borrow their carts, use the freight elevator and load up the unit quickly. The place is not shiny or fancy by any means, but they have excellent safety measures and inside the building is clean and dry (no weird smells). Best yet, the folks who work here are completely delightful, easy to reach by phone, and so kind and helpful!

Office hours are descent, they are help the office lady is very experienced in her field. And…read moreanytime they have something cheaper they let me know. I cut my bill into two payments so it helps cutting the bill down.

A clean storage rental space, and very courteous staff to answer questions. I really appreciate the…read morefriendly demeanor of the desk, and the fact that the space is kept clean and tidy.

This location is consistently not open on time on weekends. I waited outside for almost a half hour…read moretoday. Because of this, I've had to change my schedule and have even lost clients when I couldn't access my equipment. I run a business, and when I can't get to my tools, I can't do my job. Their failure to open on time is costing me money.

Straight up no frills storage, the way it should be. Its not where you're gonna keep the family…read morejewels or your climate sensitive hippie furniture. But if you have a few extra boxes or just need to rent a space to store your stuff in the middle or at the end of a move, its great. Helpful staff and they have a forklift on site to assist with heavier loads in the upper spaces. Best of all, no contracts. You start month to month and that's how it ends. Its all very basic and while not upscale, far more affordable and a good secure storage spot in Seattle.

I called 10 days in advance to reserve a unit. The girl who answered the phone didn't seem too…read moreknowledgeable. She supposedly took my info and claimed there would be a $10 reservation fee that would apply to my first months rent. When I arrived to move in to the unit, there was no record of my reservation and they gave away my requested unit and gave me a horrible unit that had a small door and was in a corner which made it difficult for me to move my large objects. It took almost 45 minutes for the girl to open my account and she kept having to call the manger at home with questions. Then she didn't enter my credit card appropriately and it kept declining and she called the manager again and put her on the phone with me and she talked down to me like I was some low-life and told me that she would allow me to move my belongings into the unit but I needed to bring her cash within 24 hours. I called my bank to find out what the problem was with the credit card and it turned out the clueless girl was not entering the security code for proper authorization. Once she did the card went through. What a joke. By then it was begging to get dark and we had wasted too much time. The next week I stopped in to talk with the manager about my disappointment with the check-in process, and she lied right to my face about the whole thing. Not just once but twice. When I expressed my concern that I had asked for a heated unit, which it clearly states on the website that they have heated units, she said we don't have heated units, but they are kept out of the elements so they are climate controlled. What a joke. She said she couldn't make any monetary adjustments to my account but could give me a 20% discount on a rental truck in the future. Again, what a joke. I could get a coupon for 20%off a Budget truck rental online. I would highly recommend you store your belongings somewhere else. The management at Pacific Storage is awful. I could go on with other problems, but I think this gives you enough of an idea of the poor customer service you should expect.

Rented a Budget Truck in California and was going to drop it off in Seattle. The folks at Pacific…read moreStorage allowed me to drop it off there since I was in the area. Great people, great service.

They moved us in and offered to set everything up. Very professional and hardworking, Will…read moredefinitely use their services again.

Government HHG move. Showed up late. Came in showed them what was going and what wasn't. They left…read moreand sat in their truck for an hour. Apparently they took photos WITHOUT PERMISSION and without my knowledge and sent them to the military which got me in trouble for having a messy house even though it was messy due to separating into two piles HHG and junk. They then refused to move my HHG and getting me further in trouble with military for getting my HHG move cancelled. Horrible service.