if I could give zero stars, I would. I color coordinated my move, was only moving across the…read morestreet, and tipped 10 per person for a one hour job. not only did they not respect my color coordination, but they broke glass, charged me for bubble wrap and tap (which I provided in a bag) and made me pay $281 over what we agreed. they didn't offer to carry out my trash or clean the glass they broke.

Andrew and crew were amazing!…read more They were not only punctual but they also helped me pack a bunch of odds and ends that I had spaced out about. They had extra boxes and tape to assist and didn't charge us extra for that. They did a fabulous job ensuring our items were not harmed and moved gently. Our building had a longer walk to the elevator than I expected and it extended our time with movers by a couple hours. They were kind enough to accommodate additional move time through elevators, and up and down steps. They were fast and efficient. When we move again, I will be calling this company back.

WARNING This company has no problem raising your rent just a…read morefew months after you've moved in. I paid the full rate from the start--there was no discount or promotional pricing, yet they significantly hiked my monthly payment. When I called, they said it's in the rental agreement to choose their price whenever they want to change it. They know once your belongings are in storage, moving is a huge hassle, so they take advantage of it. Extremely disappointing business practice. Stay away unless you're prepared for your rate to go up almost significantly. I only waited five months for me, not even a year.

I have had a few units at this and other Public Storage location over the years and this location…read moreis hands down my favorite. Well lit, clean and the folks who work here are absolutely top notch. They are always helpful and ready to answer any questions I might have.

The place is conveniently located for me, and the people working there seemed reasonable, though…read moreoften there was no one in the office. BUT THE FACILITY ITSELF WAS SHOCKINGLY BAD FOR THE PRICE. No climate control at all, freezing in winter and very hot in summer. Moths got into some rugs and hangings stored there, and I had to throw them away. A trunk with clothing in it, as well as boxes of books and papers were very musty smelling, the items in the trunk so bad they too had to be thrown out. All this for a small (5x5) unit which started out a few years ago at $108 a month but had been $259/mo. for quite a while by the time I vacated it. Glad to be out of there!

Couldn't even access the facility. No codes worked, the app didn't work, no one was in the front…read moreoffice and I went by twice on two separate days. No one picked up the phone either on those days. Tried calling the general public storage number and all I got was an automated message. Online I could only use a chat box and it couldn't connect me to an agent. Luckily once I did get ahold of them they were very nice and helped but the whole situation wasn't very convenient or ideal.

We had a great experience with UNITS. We got our floors refinished so we had our furniture stored…read morein a unit on our driveway-- which is long and narrow, there is no way their truck would fit down it (9' wide). The skilled operator put the unit on a smaller platform with wheels and used a remote control to drive the unit down our precarious driveway. He maneuvered it beautifully and parked it squarely in our driveway. UNITS was very communicative, even responding to one of my emails late in the evening. I would definitely hire them again.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

I am shocked. I had…read morestored my car there for years when I go on a trip except during covid. I tried to contact them during Labor Day- not realizing it was their holiday. I got a text back saying they had space. I spoke with Dan yesterday - they had space. We firmed it up today... and 30 min later I got a call that they overbooked and dont have space for my car. I am trying to understand- I do not know if my needing just 17 days was the problem or if they didnt check when they said they had space. I always feel bad when business relationships turn out so. I am leaving it as a 3 for an average- I had such delightful positive interactions in past.

Take the time to review contracts. Superior Self Storage…read moredrove another person's trailer into mine while my trailer was parked in their lot. This means hours of effort filing insurance claims, getting estimates, and repairing the unit for damage occurred to my trailer by the Superior Self Storage staff. I do not recommend them as part of your strategy of protecting your investment.

Had a great time with this location. Great service,…read moreespecially when I forgot my access code. thanks!

!!!!! USE THIS PLACE AT YOUR OWN RISK !!!!! Would give Zero stars if it was an option…read more Lock wouldn't open/broken when we came by to grab our daughters stuff to mover her back into UW the Sat before Labor Day. Their locksmith wasn't available until Tuesday but since we were in town and our month was up we needed to get her things out and into her place. We had to hire our own and pay out of pocket to get to our stuff. Find a Storage place that provides locks that work or will fix asap if you can't get in.

Julia is absolutely awesome. She is super responsive and very friendly. She always goes out of her…read moreway to be accommodating.

They have great communication and they have been extremely accommodating throughout this whole…read moreprocess! I would highly recommend!

Replied quickly, within an hour. Dennis gave me all the information I needed and answered all my…read morequestions. He did not pressure me into renting a storage unit immediately, just told me to get back with him when I was ready. Great prices, I will definitely be renting a spot when I get my you-know-what together. I have pretty much everything I've ever purchased along with the box it came in

Absolutely predatory business. The advertised, non promotional rate was $142. Within three months…read morethey're raising the rate to $218. These guys will use the inconvenience of moving your stuff against you to hold you hostage to a new, higher rate with no justification. EXPECT TO PAY 50% MORE THAN WHAT YOU INITIALLY AGREED TO.

Worst moving company ever. Damaged thousands of dollars worth of furniture and "lost" valuable…read moreitems even on a dedicated truck with only one destination, has no customer service (is just run by bots and AI), grossly overpriced, and a nightmare to deal with! Do NOT use Bellhop.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.