got a coupon for my birthday, decided to give them another try after last year when they cut me and proceeded to spray alc after i expressed it burned severely . made sure they took walk ins, the front kiosk was really laggy so i just scanned the code and had to make an appointment which asks to select who you want to see which doesn't even matter because you get who you get. asked for a pedi and dip for my hands. while, i think his name was ben, was doing my pedi i showed him my inspo pic which he said he could do with dip. he asks me to pick what color gel i want on my toes, chose white glitter 145, i got a nude glitter with pink accents. the nails for my hands i wanted were blue but the color blues they had were not satisfying to me so once i realized it was pink i decided to try to find a nice pink color for the nails. we get to the nail desk and i choose the 363 powder, he asked if i still wanted black and i said nah lets do pink and white. he applies the white acrylic and then puts up the powder i chose and got the polish, i said "are we not doing dip?" he said we can't do dip with an ombre, even tho before he said it was possible. me being me i said okay i trust you and he pulls out a airbrush gun and the glitter clogs the machine, have to change colors again, no biggie. i chose another color then the gun dies, we laugh it off and he grabs another just for that one to die in between every nail. inbeween this i asked if we could mix colors to get the color i wanted, he ignored me twice. i say whatever, got sprayed with the gun. no sorry or anything. i ask if he could add a glitter top coat since the polish didn't work and he refused saying they only did clear coat which i know is untrue. then he blurted allowed "are you okay??" after this. when i was just looking at my painful nails after trying to get him to stop cutting me with the electric file, he asked if i had a problem, i said yes just to get ignored again. we finish and go up to pay for him to say itll be 150, huh???? i said no that's not right you need to change that because i didn't get the dip that i wanted and it's not my fault that your gun was faulty and you wasted the polish. he wouldn't show us the screen either to see the prices. then he said "okay 115" i said i have a coupon and he "applied it " then said it would "be 103 cash only", i ask him again to look at the screen to make sure it was right just to get ignored. if there was anything more i couldve done i think i would've? and if i ever go back i will definitely be booking with lysa because she seems to be very gentle and talkative. it's currently 12am and my nails are killing me so bad i HAD to write this review to tell everyone to beware of the man there with glasses and a tattoo on his right forearm. read more