Update:
After my initial review, the owner reached out to sincerely apologize for my first experience and offered a 30% discount to give them a second chance. I agreed to return under the condition that I could book my appointment with Anna, which they graciously set up for me on Monday, July 27th.
Even with the discount, I opted for a basic pedicure because I wanted to see how their standard service is genuinely supposed to be done. Anna did an amazing job! She gave a very thorough and effective foot and calf massage, scrubbed my feet well, cleaned up my cuticles, and trimmed my nails perfectly.
I brought my own regular nail polish again, and while I noticed they still don't apply a base coat as part of their routine--which might just be their standard process--the overall service was night and day compared to my first visit.
I really appreciate the owner's commitment to customer service and taking the time to make things right. If you go to Fancy Nail Spa for a basic pedicure, I highly recommend booking an appointment specifically with Anna! read more