This is the first time I've been to this establishment and will not make the same mistake twice. I've been to many nail salons in the past but never have I been to one that was less professional. But I'm getting ahead of myself
1. (Appointments/punctuality) my wife and I called ahead and reserved an appointment for 4pm as it was the end of the work week and we wanted to have a date. We arrived at 3:55 and the establishment was packed (I'm not even going to go into the health hazard during COVID-19 but to say the least a lot of employees were incorrectly wearing masks.) This establishment serves drinks so I was excited to unwind with a margarita, I asked and was told he'd be right with me. At 4:45 my wife and I were finally seated and still no margarita. We sat down and I asked again and never for the rest of the time did I recieve that drink.
2. (Service) the drinks thing probably fits here too but I came for a pedicure so I'll review that. It was okay...my wife's looked leisurely but mine was the first time I have ever experienced pain during...she was so rough...like my cuticles were bleeding rough. She didnt listen to what I wanted and it just wasn't a good experience. The final product was decent my feet felt nice (short of the rough pain spots on my cuticles). She also would get up and text for several minutes (which doesnt bother me but is a no go for some) ultimately I'll say service was okay.
3. (Professional)
The guy managing the ladies and gentlemen working was extremely indirectly disrespectful to everyone in the establishment. He would cuss when the phone would ring, holar at the folks working on customers to hurry up, and straight up ignore people that would ask for his assistance. It left a terrible impression on the business in my opinion because he was the first person we all met and really the only person speaking English in the establishment (this is not a deal breaker I have nothing against anyone speaking there language, I just think its important when refering to interactions with the customer.
4. (Cleanliness) again just okay, this place appears fine at first glance. But I didnt see her opening sterile instruments for either of us, there was trash left over from the last person in my seat, and the surfaces around the building appear uncleaned.(dust and grime)
5. (Value for money) overall, it's just not there. Standard prices (for those that get pedicures) for sub-standard performance and professionalism. I would recommend going elsewhere if you are considering this place.
I hope this helps, and should you choose to go through with your vist I hope you have a better experience than we did. read more