First time to use Milford Eye Associates. I they offered a 7:45 AM appointment which was very…read moreconvenient. The front desk team was friendly and helped me through the check in process. I saw Dr Tong who was friendly, professional and explained each test and procedure. I was initially skeptical about their eyeglass frame selection, but pleased to see they carried Oakley, Nike, RanBan and other brands. The prices are competitive.

Service is terrible, staff is rude, they do not answer the phone and will not return calls. They…read morehave told me my glasses would be done done in 1 week and took 3 weeks instead. They make it very hard for you to get a cooy of your prescription which you are entitled by law. They said insurance referral wad good for a whole year when it was for only a single visit and then charged hundreds of dollars for 2 other visits I did not even need in the first place. Not going back to this place EVER!!! STAY AWAY!!!

My doctor (dr Patel) was excellent, but everything else about this practice is subpar…read more They never called that 3 pairs of glasses were ready. I had to call the office multiple times. Then the woman was half an hour late from her lunch break after explicitly telling me when she was going to be back at the office. She was 30 mins late, came in reeking of cigarettes, and offered no apology for being late.

I drove 45 minutes to get there. Had 5 texts confirming appt, and 2 emails. They informed me that…read moreif appt was cancelled w/in 24 hours a $50.00 charge apply. They told me to bring meds info , copay and insurance card. NEVER SAID to bring id. I didn't have my current, but had my previous license, which has the same pic, they said no. My husband, the insurance carrier, offered his license, and and he had an appointment in a cpl of weeks and I could bring in a current id. She told me to sit while she IM her boss, instead of picking up the phone. I had to already wait 15 minutes to check in because they are SO SLOW, now I was waiting another 10 minutes, only to be told no. This is now 70 minutes of our time. I asked what the purpose was for the id. She said it was to confirm you are the patient. Well, morons, the 2 1/2 yr old id shows my picture, you can tell it's me, you just had to be intelligent enough to look at it. My husband, the insurance carrier is confirming it, and we provide you with his insurance card, wtf more do you need. they refused to see me. MAYBE WE SHOULD CHARGE YOU $50. For wasting OUR time. You guys suck. Cancelled husband's appointment

Dr. Mackenzie Elliott is a great doctor. Their equipment is far more advanced I feel, than other…read moreeye doctors in the area. I like Dr. Elliott because she is honest and upfront, qualities you don't find a lot anymore. I had had LASIK in 2005 with a surgeon in mass, and I noticed things weren't as sharp anymore. I was worried, I knew the LASIK was not working anymore and I asked her professional opinion as to if I should get it fixed or not. She said that I had great sight seeing near and that if I opted for tweaking my eyes to see better far, it would affect my ability to see close up faster. I appreciated that. She also knew I was anxious - and they have tests where they quiz your eyes and I thought that maybe I had major eye issues because I would be asked "what number do you see in that box?". I didn't see any number ... so I'm thinking, oh wow my eyes can't see much at all. Dr. Elliott told me they utilize some trick questions for the younger kids, and that it was a trick question. I was relieved because I thought I was worse off than I really was! ;) The girls that work with you to get glasses for driving were amazing too. Very sweet and helpful. They took their time to see what looked best on you. You were never rushed. 5 stars in my book.

was sad my insurance was drop by new managment. they made me feel rushed with my appointment. I…read morespent lot of money on the old glasses 2 years ago and got real nice glasses and felt they had no patients and felt not wanted, I notice they did not lower price inventory that I got there 4 years ago. never going there again unless they make feel like a customer

I go to the location at 65 Walnut St in Wellesley, MA…read more Dr. Sutcliffe and his staff are such a pleasure to see (Pun intended...hahah. I make terrible jokes.) They remember my name and are so sweet to me. I can tell Dr. Sutcliffe really cares about me as a patient, and that he truly wants to work with me to help me with my eye care. Couldn't ask for a better eye doctor!

Everyone is so nice here! Went to have my Ray Ban's tightened. I believe Kevin took care of me. He…read morefixed them at no charge. Thank you so much!

I went in because the screw holding the lens in my glasses fell out and the ones in the kit i…read morebought were too long. The guy there was very curt with me, basically saying he didn't want to take responsibility for the glasses. I needed new glasses anyway but wasn't going to make an appointment at that point. I went to another optometrist in Milford and they fixed the glasses right away and scheduled an exam.

I went to Dr. Satula for an in office Blepharoplasty on my left eye. That evening I called Dr…read more Satula at home because I was in extreme pain and my eye watered constantly. He told me to go to the ER or wait and see him in the morning. I suffered through the night and got a ride to his office first thing. He couldn't figure out what was wrong. He stopped the pain by putting a bandage contact lense on the eye. He told me to return in 8 days. Well when I returned on the 8th day Dr. Satula took one look at my eye and told me to get to Mass Eye Ear Infirmary Emergency room in Boston. I had a scratched cornea that developed a fungal and bacterial infection. The bandage contact lense Dr. Satula put on my eye harbored a slew of germs causing the infections. I have never had such pain in my life. I had to have an emergency corneal transplant and have lost sight in the eye. Please check your Doctor out thoroughly and always get a second opinion. I wished I had

I have had three good experiences and one bad. The bad one was because the wait was 1 3/4 hours…read morewhich is unacceptable and I would have walked out if for me, other wait times were about 15 minutes which is fine. I take my 96 year old mother here because Dr. Patel recently opened this business, used to be Dr. Sutula's but Boston Eye Group bought them out and Dr. Patel seems to be running it. She is awesome with the elderly and cares about her patients. She is an Optometrist and has a number of doctors working there as well. Met one doctor and didn't think much of him and only reason had to meet with him is it is required for a new patient to at least meet a doctor other than Optometrist so they can continue to subscribe medication. If you ask me it may be required but is just another way to waste Medicare money as it was not really needed for a 96 year old glaucoma patient, not like we are going to do anything given all is stable and going well. Dr. Patel I would trust, can't speak much of the other doctors although I used Dr. Sutula about 20 years ago for myself and he was fine at that time. Would have been 5 star rating if not for that one long wait time which is not acceptable when you have an incontinent elderly person with dementia. Hard enough getting them to the doctors, at least call and tell people you are running very late.

I have an eye condition and also don't have an eye doctor in the area so when it was acting up I…read morewas a bit lost on where to go A quick google search brought me here. I really appreciated that I could get in as a new patient, the women at the reception were very nice, the girl who was the tech taking my info and checking my vision was very nice and thorough. The doctor was wonderful and knew all about my eye condition, explained to me thoroughly what was going on with me, was able to prescribe me medication and help me clear it up. I'm really happy I found a place that knows what they are doing and actually takes the time to explain what's going on.

They treat you like an income source instead of a patient…read more Being new in town, I went here for an eye exam, and was charged over $50 extra out of pocket to receive a prescription renewal for contacts "because we can't bill your insurance for that". My insurance did cover the eye exam. No other opthamologist I have seen in the last 30 years has ever done that. It took the doctor all of a minute to write the contacts prescription in addition to my eyeglasses prescription. There was no separate exam or anything like that. When I questioned it, I was told that is the policy of the office. I'll be traveling the 20 miles back to my old doctor next year!

As a commercial pilot, it doesn't get more important than my eye sight…read more I have been coming to Dr. Stimac since 2007 in Manchester. He is by far the single most trusted eye doc, I have worked with period. His knowledge is simply amazing, and despite my continual questions, he patiently answers them all. He also has the ability to view my digital pictures back year-over-year to track the progression of my eyes. I could have my eye seen by anyone in the country--I continue to choose Dr. Stimac--because of his command of optometry.

Dr Stimac is very knowledgable. He understands patients' needs and how insurance works. He values…read moreyour time and very accommodating to our inquiries.

Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Very friendly office. I have no complaints. I got done what I had to and was out of there.read more