Beware! Whatever you do, don't ask too many questions. And if you aren't from Milford, be…read moreprepared. They actually keep a record of patients who they think are nice and not nice. If you happen to be unemployed, asked your eye doctor if you can use your HSA card with plenty of money on it, and the check-out person refuses to use it, and without explanation charges your credit card on file instead, what would you do? You would ask questions, right? And how about if you were later told you are 'black listed' for asking questions including why your credit card was used? And then told you have ''self-dismissed'? And what is 'self-dismissed'? What's with the 'list' and such bizarre behavior. I have asked folks who are Milford born and bred, and they know folks who have experienced this, so we aren't the only ones. Even they can't explain it!

If you want quality eye care from examination to contacts or glasses this is the place. The…read morecustomer service is fantastic. The office is so inviting. Please consider this practice you will not be disappointed.

The staff was great and very kind and patient. plan to get surgery there next month…read more We especially loved Dr. Adam's and Dr. Lou.

Horrible business. Always busy because they are so slow and don't care at all. The woman who takes…read morethe order for eye glasses should not be working there. It's so aggravating dealing with the people that work there. When I voiced my concern a woman behind the counter, (who was too busy filling her face) she just said "oh" and put her hand up as to say not her problem.

was sad my insurance was drop by new managment. they made me feel rushed with my appointment. I…read morespent lot of money on the old glasses 2 years ago and got real nice glasses and felt they had no patients and felt not wanted, I notice they did not lower price inventory that I got there 4 years ago. never going there again unless they make feel like a customer

Everyone is nice. Dr Elliott was thorough and professional. Highly recommend Elliott Eye Doctors!read more

I go to the location at 65 Walnut St in Wellesley, MA…read more Dr. Sutcliffe and his staff are such a pleasure to see (Pun intended...hahah. I make terrible jokes.) They remember my name and are so sweet to me. I can tell Dr. Sutcliffe really cares about me as a patient, and that he truly wants to work with me to help me with my eye care. Couldn't ask for a better eye doctor!

I went in because the screw holding the lens in my glasses fell out and the ones in the kit i…read morebought were too long. The guy there was very curt with me, basically saying he didn't want to take responsibility for the glasses. I needed new glasses anyway but wasn't going to make an appointment at that point. I went to another optometrist in Milford and they fixed the glasses right away and scheduled an exam.

NEVER AGAIN! I purchased new glasses and had a my lenses…read morechanged in another pair. I stopped in to see if they would tighten them up a bit. The conversation went like this... "Hi I got my glasses here and.." "You did NOT get those glasses here" "I did....I got a new pair and..." "You did NOT get those frames from here!" "No, I got a pair of glasses and had the lenses changed in these ( taking off glasses to show him) I wanted to see if you could just tighten them up." With hands raised to his chest and palms outward he says "whoa, whoa, I don't know! You didn't get the frames here so you have to do it at your own risk...I mean the frames could crack...they could break and that wouldn't be our responsibility ." It was like I was asking for his first born child or something. He was so aggressive and angry about it. I said "What the f###!" Well that put him over the edge...he looked like he wanted to hit me. "Excuse me?!?!?" I said " I can't believe I paid this much for two pairs of glasses and your giving me hard time about tightening the frames." Granted, my bad for using the F word but after being interrupted twice and basically being called a liar from the get go and then the incredulous look and aggressive manner after I asked for what came for, I had had it with this guy." Target would be better served using this guy as a bouncer for people who try to come in without masks on...customer service is definitely not his calling.

I went to Dr. Satula for an in office Blepharoplasty on my left eye. That evening I called Dr…read more Satula at home because I was in extreme pain and my eye watered constantly. He told me to go to the ER or wait and see him in the morning. I suffered through the night and got a ride to his office first thing. He couldn't figure out what was wrong. He stopped the pain by putting a bandage contact lense on the eye. He told me to return in 8 days. Well when I returned on the 8th day Dr. Satula took one look at my eye and told me to get to Mass Eye Ear Infirmary Emergency room in Boston. I had a scratched cornea that developed a fungal and bacterial infection. The bandage contact lense Dr. Satula put on my eye harbored a slew of germs causing the infections. I have never had such pain in my life. I had to have an emergency corneal transplant and have lost sight in the eye. Please check your Doctor out thoroughly and always get a second opinion. I wished I had

I have had three good experiences and one bad. The bad one was because the wait was 1 3/4 hours…read morewhich is unacceptable and I would have walked out if for me, other wait times were about 15 minutes which is fine. I take my 96 year old mother here because Dr. Patel recently opened this business, used to be Dr. Sutula's but Boston Eye Group bought them out and Dr. Patel seems to be running it. She is awesome with the elderly and cares about her patients. She is an Optometrist and has a number of doctors working there as well. Met one doctor and didn't think much of him and only reason had to meet with him is it is required for a new patient to at least meet a doctor other than Optometrist so they can continue to subscribe medication. If you ask me it may be required but is just another way to waste Medicare money as it was not really needed for a 96 year old glaucoma patient, not like we are going to do anything given all is stable and going well. Dr. Patel I would trust, can't speak much of the other doctors although I used Dr. Sutula about 20 years ago for myself and he was fine at that time. Would have been 5 star rating if not for that one long wait time which is not acceptable when you have an incontinent elderly person with dementia. Hard enough getting them to the doctors, at least call and tell people you are running very late.

I have an eye condition and also don't have an eye doctor in the area so when it was acting up I…read morewas a bit lost on where to go A quick google search brought me here. I really appreciated that I could get in as a new patient, the women at the reception were very nice, the girl who was the tech taking my info and checking my vision was very nice and thorough. The doctor was wonderful and knew all about my eye condition, explained to me thoroughly what was going on with me, was able to prescribe me medication and help me clear it up. I'm really happy I found a place that knows what they are doing and actually takes the time to explain what's going on.

They treat you like an income source instead of a patient…read more Being new in town, I went here for an eye exam, and was charged over $50 extra out of pocket to receive a prescription renewal for contacts "because we can't bill your insurance for that". My insurance did cover the eye exam. No other opthamologist I have seen in the last 30 years has ever done that. It took the doctor all of a minute to write the contacts prescription in addition to my eyeglasses prescription. There was no separate exam or anything like that. When I questioned it, I was told that is the policy of the office. I'll be traveling the 20 miles back to my old doctor next year!

As a commercial pilot, it doesn't get more important than my eye sight…read more I have been coming to Dr. Stimac since 2007 in Manchester. He is by far the single most trusted eye doc, I have worked with period. His knowledge is simply amazing, and despite my continual questions, he patiently answers them all. He also has the ability to view my digital pictures back year-over-year to track the progression of my eyes. I could have my eye seen by anyone in the country--I continue to choose Dr. Stimac--because of his command of optometry.

Dr Stimac is very knowledgable. He understands patients' needs and how insurance works. He values…read moreyour time and very accommodating to our inquiries.

Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Using my husband's account to post. I went to Visionworks in Franklin last week for sunglasses and…read moreeye glasses. The gentleman that helped me pick out my frames was a great help. He put the frames aside for me so that when I went back for my eye exam, and I cannot say enough wonderful things about Dr Johnson, my glasses were all set to be ordered. Dr Johnson was honestly the most thorough with her exam, and I have been to both Optometrists and Ophthalmologists for eye exams, she beat them all. Upon checkout, the young lady that helped me could not have been nicer. I highly recommend this Vision Works in Franklin! Barbara B.