Excellent Ice Cream ,Fudge, Excellent customer service! Free Samples to try & figure out what you like!! Sea Salt Caramel Chocolate Ice Cream is the Best!! They make the waffle Cones/Bowls right in front of you!! read more

Absolutely loved the NSA ice cream, it was so good! Was so glad to be able to get the ice cream as I am diabetic and most places don't have this available! The girls serving were very sweet and took such good care of us that went in! read more

Oh Emmm Gee....ice cream ...ice cream...ice cream..(favorite was pistachio) freshly made fudge..yes, I bought 6 different kinds...they had amazing candied apples, chocolate/nut covered pretzels, cookies, chocolate candy ...boxes ready to go ..but of course I selected a little of everything, we had ice cream, candied apples, chocolates and fudge!!! (Some to go...) read more

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Riley was an absolute GEM I came here on a Wednesday night and she helped me taste test all the the flavors I wanted and not only that but she showed true customer service and made me feel like someone who understands the importance of ice cream and that was all that was needed she got me right with the pecan ice creams and let me tell you that flavor is so fire Definitely recommend this ice cream place especially on a first date read more

We have been here 3 times in 3 days. The ice cream is wonderful with a great variety to choose from. They also offer other homemade candies and fudge! The peanut butter fudge is particularly scrum-diddly-umptious. The kids working the counter are great and very patient with 2 small ones requesting samples. A great place to grab a cone and walk the boardwalk and pier. read more

Kilwins Ice Cream - Chocolate - Fudge - Small Superman Ice Cream Waffle Bowl - Desserts Near Me - Pensacola Beach, Florida

This is the spot on the beach to get ice cream! There are a great selection of flavors. I got one scoop of cheesecake and second scoop of chocolate peanut butter in a waffle cone for $10. The scoops are huge so it was worth it! The ice cream was so yummy. Service was excellent and they were very patient. Store was very clean and was filled with the scent of fresh waffle cones. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolate peanut butter and cheesecake - Desserts Near Me - Pensacola Beach, Florida

I received the best professional customer service today on December 23rd, 2025. Last minute, but Hallie the store manager made it happen for me. I need something personal and she let me make a few changes and pulled my gift basket together for some dear friends of mine for the holiday, just in time for Christmas! You do not get this kind of service anymore and I am very appreciative. I highly recommend the Pensacola Kilwins - they are the best! Happy Holidays to Hallie and her exemplary customer service and professionalism with that just enough personal attention. The basket is being delivered TODAY. Just cannot beat that! read more

Kilwins Ice Cream - Chocolate - Fudge - Gift Basket - Desserts Near Me - Pensacola Beach, Florida

No trip to Pensacola Beach is complete without a trip to Kilwin's. Employees are great, always great treats. AWESOME!!

Love this place, go everytime we are in Pensacola. A little touristy but the ice cream is good.

They will not use a fresh tub of ice cream to avoid cross contamination to accommodate an allergy. Waited in line 20 minutes and could not get ice cream for my child bc of Kilwin's refusal to take a simple safety step. read more

I wish I had gotten the name of the girl at the counter. She was so sweet! That said, the ice cream was meh. I don't get the hype behind this chain at all. My companion, upon seeing this place, was determined that we have dessert there. I said sure, why not? We went after being at a nearby Mexican restaurant, and well, upon entering, I was overwhelmed by all the options. My companion got his signature vanilla sundae with hot fudge and was in heaven. I opted for a small vanilla and chocolate chip, if I recall correctly. While it was tasty, it wasn't anything out of the ordinary. Except perhaps too sweet for my taste. Again - pretty average ice cream to me. What really sticks out to me about this place is the girl who attended us and my companion's smile at having his sundae. I'd return but likely with ice cream lovers (something I admittedly am not). read more

Delicious ice cream! Portion size was adequate. We just had the ice cream however lots of other treats to consider like chocolate and popcorn. Nice walk around the shops & pier after! read more

Ice cream was subpar and the worker acted like we were an inconvenience to her and rushed us even though only one other couple was behind us. Would rather go across the bridge for better ice cream and service. read more

Amazing ice cream!!! We come here weekly and my daughter loves it. The smell of fresh waffle cones is out of this world! A bit pricey but well worth it and the staff is always very friendly. read more

Took advantage of the beautiful weather we had and made our way to the beach with a craving for Kilwins. Greeted as soon as we entered and offered a sample of the delicious fudge. It always smells so good and it's always clean inside. Employees were friendly and helpful and let us sample the ice cream. The cappuccino chip is my go to and just incredible. read more

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Alex was so nice to my kids and talked to them, pumping up their ice cream options! Experience was so great the first night, that we went back for a second night last night. And the girl scooping the ice cream had a smile the whole time even though it was busy. I'm sorry I did not catch her name. read more

Stopped by for ice cream on a hoe summer day. It was GOOD STUFF! We had sea salt caramel and Georgia peach. Both winners!

Ridiculously over-priced; small portions; super-slow service; very tight waiting area. Ice cream is good, but way overpriced- by 40% +/-

Heyyy, I've been coming to this place since I was a young man. The ice cream is always so good. Great flavor ideas, not too soft, not too hard. And they have every kind of cup or cone or bowl in waffle or cake or whatever. It's all good. And the service is always as great as it can be. It's not always perfect, but your services wouldn't be perfect either, if you had a shop full of dozens of sweaty tourists that are taking a break from baking in the sun. Anywho, I've been here way too many times to have never reviewed this place. So here is my contribution to the review pool. Hope it helps someone choose to come here. Take it from a local. This is a good place. read more

Cute little ice cream shop located on the Quietwater Boardwalk. This place smells amazing! They have an old school tile flooring, handmade treats and more. Cute, cute, CUTE! Great friendly service. And yes, delicious too! read more

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We went everyday here! They were the best. The employees were great too. Very clean, polite. Best ice cream ever..

Loved this place! Fudge was delicious, ice cream was delicious, and we got a chocolate covered marshmallow! It was a little pricey but still really yummy! read more

Super cute location on boardwalk with lots of seating outside! Super yummy ice cream and fudge! Nice staff

Amazing ice cream and equally amazing service by Sam! I would recommend Kilwins to anyone in need of great ice cream.

We had ice creams and a few slices of their chocolate cake. The ice cream is very good abd the cake is just like any other cakes. When we were there, the line was long. Place is small to keep many people inside. The inside is air conditioned. We were there on the JUly 4th week. Price is kind a expensive. read more

We got a gift card here when we visited from out of town and our kids absolutely loved it. We even grabbed a bunch of stuff for people back home. read more

The ice cream was delicious. The place was clean enough. The people were welcoming and very nice. But the place is very expensive.

Kilwins is my favorite ice cream place!!!! We go to the one in the wharf quite often and then anytime we're in Pensacola they have the best roasted coconut ice cream and for all their chocolate treats are amazing! read more

Good selection, nice staff and decent prices. Kids loved it. Seemed clean and well run. Next to the pizza place. read more

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Wonderful coconut ice cream and the sea salt caramels were amazing! A little expensive but worth it!

So, this happened last night at Kilwins on Palafox. I just sent a complaint to their email. Hello, I was in their establishment last night for Gallery Night and received a racial comment from one of their employees. I attempted to place my order for a pound of chocolate covered cherries and she kept telling me how do I want it, because they sell it by the box. So, I repeated myself. All I want is a pound of the chocolate covered cherries. She continued to have a problem understanding what I wanted. So, I reiterated myself in Spanish. I figured that if you don't get what I want in English, I'd try another language. I thought I was being funny. As she proceeded to complete my order, she went on to accuse me of being a racist and that she was Mexican. She looked Caucasian to me. And, she was heavy set. I didn't catch her name but, I'm Puerto Rican and I was just trying to place my order. I don't think it's appropriate for an employee to attack someone simply placing an order. Especially, accusing them of being a racist because she couldn't comprehend what I wanted. read more

I promised all the Grandkids ice cream after taking pictures and shopping. There was a small line but we didn't care. When we got to the door, i opened it and immediately was told by the young girl behind the counter to "shut the door". I said "ok, I'm trying to get the kids in" (because they are 3, 7 and 9. I turned around to tell my Daughter and Daughter in Law to wait outside with the 1 yr old and the girl said "if you can't get them in just shut the door and wait outside!" Now I understand that the door being open might make the workers feel a little rush of warmth (this was 7:50 at night) and can't be too great on the electric bill. But the minute and a half that it took the young lady to be nasty wasn't going to make that much difference. And it drove us straight to get on the Trolley to go to the Ice cream shop behind the Shrimp Basket... to where we walked inside the door and the young girl smiled and said Welcome in and also where we got our $50 worth of great ice cream. It doesn't take a lot to be courteous! You may have been having a bad day, but an ice cream shop is a happy place. You should be happy getting there and leaving there. I gave the two stars because it smelled Heavenly. read more

The store smells heavenly!! Very good ice creams. The strawberry ice cream is fresh and made without artificial essence ... over all great staff and food !! read more

Walked in to buy ice cream and they asked us to leave so they could close for the night. There are better and cheaper places to buy ice cream and chocolate nearby. Find a place that actually wants to serve their customers. read more

Delicious icecream and chocolates. Lots of choices for the whole family. You can watch them make the waffle cones right in front of you and they are delicious. Would definitely return again read more