Will return Love their Dubai sea salt chocolate, and their coffee is great too. The sales lady is very nice. read more

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Great spot for a sweet tooth moment. We had fudge and ice cream and everything was great. The guy behind the counter was quiet but took good care of us. read more

Kilwins Ice Cream - Chocolate - Fudge - Fudge box - Chocolatiers & Shops Near Me - Chicago, Illinois

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It was our first time here and my daughter and I shared a large bowl with 3 scoops of ice cream. We had the s'mores, salted caramel and cake batter. Our favorite was the s'mores l. Service was quick, efficient with no issues! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Chicago, Illinois

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Horrible customer service at this place. 9:00PM on Monday. Purchased three items asked for an empty cup (for water for my dog). Snarky facial expression by server and a flat out no. Would have gladly paid for the empty cup. read more

I noticed the long line and the great smell coming from there made me want to stop by and we were greeted by the nice staff and offered to sample their ice cream. I got a scoop of their limited time apple pie flavor it was very good! I went in the very next day to get a scoop of caramel sea salt so good. I am happy I stopped by the first time because I will be in again tomorrow to try another flavor. read more

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Got the caramel apple with peanuts. Total was about 10-11 bucks. Typical price for tourist area. Worth the smile on the face though. Lots of other pricey chocolate item and ice cream. Staff are nice. You can walk around the pier or while eating your snacks. Or they have lots of tables to hang out inside to chill. read more

Kilwins Ice Cream - Chocolate - Fudge - a person holding a candy ball on a stick - Chocolatiers & Shops Near Me - Chicago, Illinois

Family-run, busy, casual, takeout-focused.All foods are casual and good to eat with refreshing taste

$10.79 + TAX for a single scoop of ice cream. I am amazed they can charge that price for average ice cream. This place is a ripoff.

Really bad service, ice cream is obviously good but we asked for extra spoon and guy just refused. We literally paid for 3 extra spoons. Never seen this type of behavior before! read more

I scream for ice cream! When I saw Kilwins at Navy Pier, I immediately went inside and looked for what flavors were available. I already knew Kilwins from a different time from different city before, so I knew they have delicious ice cream. I really like caramel ice cream, so that's what I got. And it was delicious! They also had fudge, and different types of candy apples, and some other chocolate candies. Employees were attentive, asking if I needed anything and offered answering my questions. The shop doesn't have tables or chairs but outside you can find plenty of sitting places. I love good ice cream! read more

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Very long lines, the aroma from this place is what had me go in to buy ice cream. Ice cream amazing. read more

Kilwins Ice Cream - Chocolate - Fudge - ice cream with waffle bowl - Chocolatiers & Shops Near Me - Chicago, Illinois

Whew Chile! It's a lot going on here! First off, this is probably some of the best I've cream I've had in my life. The CEO must know it too.... The prices really make you question life. Like how can this be? $7 single scoops and $13 sundaes? OUTRAGEOUS!!! The line is ALWAYS long, but it moves fairly quickly. Count on a 10-15 min wait. The employees aren't overly friendly...not rude, but you can tell they'd rather be elsewhere. I went 2 days on a row because I was staying on the pier and the ice cream is just damned good! Both times they were out of something someone in my party ordered so that's a fail. I know inflation is real, but if they came down a bit on the cost, I'd be a fan for life! read more

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Mixed bag. The staff was super friendly on Sunday (Mothers Day) which is a huge plus. The chocolate covered pretzel sticks were delicious and worth the price. On the flip side, I bought fudge and it was clearly not fresh. The first time this happened several months ago, I just blew it off because stuff happens and I try to support my community. I can't do that a second time, especially since I essentially wasted $15. When fresh, the fudge is delicious. My recommendation is to ask the staff to try to cut it before you buy it. (Lesson learned). If it takes muscle, hard pass. If it glides through, then it's well worth it. read more

On a usually for Chicago hot fall day, I absolutely had to stop for gelato. It was too inviting and the queue outside seemed a testimonial of quality. I had a nice big scoop of chocolate with roasted (or was it toasted?) coconut and sitting on the bench outside overlooking the lake I enjoyed every spoon. I think it will taste just as good in a cold winter day. An absolute must try on your walk on the pier! read more

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Service was terrible, and rude. I asked for a kiddy size and they got me a small for $9! Extremely overpriced, especially since the ice cream wasn't even that good and was really stretchy. Bad ice cream for a terrible price. read more

Kilwins Ice Cream - Chocolate - Fudge - Small size! - Chocolatiers & Shops Near Me - Chicago, Illinois

August 6, 2023 located in the heart of Navy Pier in the food court. After having lunch we decided to get some ice cream after passing by. Got a cone of Kilwins track and Georgia peach flavor. Both were good. Staff is nice, service was good, and place was clean. They also sell chocolates, caramel apples, and cookies. Happy eats!! read more

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The items we received were bad, tasted like they had been sitting in the fridge. The man who check us out was rude for no reason. Was not worth the money read more

The store has nice layout but very unprofessional. I can't say it's all the employees fault because the store is ran by kids. I drove about 35 minutes to this location to get taffy apples for my little sister to be disappointed by the lack of leadership which lead to a return that could not be processed because " mom was not in". The young lady who was over the store, the errors I observed like rolling eyes, or sighing when my sister wanted to pick out the type of apple and cutting the apple un proportionally could be overlooked but I had concerns when it was time to process my return, I had to call back on 3 separate occasions on 3 different days because "mom was not in. " I will commend the young lady tried her best within her scope to salvage the issue of refunding the apples. The reason for my return was due to the fruit itself was not sweet. Since the apples were like 15 a piece, we wanted good quality since we didn't buy at the grocery store . Therefore we decided to return . The young lady did offer us the option to get something else but since our purchase was specifically for apples ,I requested a refund. If the service was exceptional it would've left such a lasting impression we prob would've kept the apple just to support once we learned it was a black owned business. I'm leaving a review as every business owner especially being black owned takes pride in running their business & wants to ensure it's ran well that exceeds expectations . Also as a small businesses owner, even with multiple locations you take pride in delivering a service hat builds rapport and long term associations with high quality of service, even if a competitor is cheaper, near and more convenient you're choosing to go to a business due to wow experience, magic moments which demonstrates shared values & objectives that money can't buy. High quality service can't be bought . So I hope the owner "mom" sees this so she can get the right leadership , training and direction needed for the success of the guided development of her successors character, personal and professional development. More Grace & Much Favor ! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Chicago, Illinois

I agree with the other reviews: Generally great stuff, but marked up quite a bit for Navy Pier, I think it's less at other locations, but this is standard for the Pier. The amount of ice cream in a double waffle cone was generous at least, staff were nice a minimally communicative, similar offerings to other Kilwins in the city. It wasn't too busy when I went, after a Shakespeare theater performance of The Notebook (which was also sickly sweet) read more

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Horribly overpriced and not great quality to back it up. No prices shown on the wall should have been the first clue. I ordered a strawberry shake - when I paid for it (after it was made) I nearly fainted when they told me it's was $16!! This location is just here to fleece people who have limited options here on the Pier. For$16, I was expecting an amazing shadow, but was sadly mistaken... It was very runny, and tasted as if the milk had gone slightly sour. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Chicago, Illinois

Kilwin's is a chain but good quality throughout each location I've been to and taste great. 3 stars because this is a terrible location and very small. Not real way to even know where the line starts and most people coming in are confused. It's also crazy busy because being on the navy pier. Although Kilwin's is usually pricier but to have consistent quality and taste, worth it read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Chicago, Illinois

Let's address the elephant in the room: Yes this place is incredibly pricey for ice cream. I don't know where it stacks compared to other shops worldwide, but for me, it was the most expensive ice cream shop I've been to. A single scoop in a cup came to a little over $8. I know right, ! But let me be clear. If it was justified to be that price, then I would say that it'd be worth it. The single scoop would have to be a gallons worth or the ice cream would have to be the best on the planet. Sadly neither suited for today. The ice cream was definitely pretty good and if high quality, but it did not induce a joy-gasm that I would have wanted. The scoop was also fairly large, but not $8 large. The ice cream flavor (Windy City Mud, or something like that) was recommended by the employee who said it was popular. It made sense since the container was almost out. All in all it is a little overhyped as there were plenty of people lined up for this thing. It sure suckered me in! If I do feel like spending another $8 on some ice cream, I'd definitely try a flavor I KNOW I'd like just so I can see how it compares with other ice cream shops or take home brands. read more

Kilwins Ice Cream - Chocolate - Fudge - Windy City Mud - Chocolatiers & Shops Near Me - Chicago, Illinois

Ask for prices first! I now understand why there is no prices on anything. I ordered 5 chocolate milkshakes for me, my husband and 3 kids and it come to $85 and they asked for a tip aswell and said it would come with complimentary chocolates. There were no chocolates he handed the milkshakes over and moved on to the next person. Tourist trap, theres no way they are getting repeat customers esp when a milkshake at DQ taste better for a fraction of the cost. read more

Kilwins Ice Cream - Chocolate - Fudge - Milkshake $15 plus tax, plus tip - Chocolatiers & Shops Near Me - Chicago, Illinois

The peanut butter ice cream and blueberry is delicious. The store is neat and organized. It's about $7.5/scoop which is super expensive. The ice cream is delicious abs tastes like high quality. I'm not giving it a full 5 stars because the service staff hates working there. No smile, no eye contact, no greeting. Not even a thank you at the end. I've eaten there twice now, and same experience. You def don't feel like your patronage is appreciated here. read more

If you have not had this homemade ice cream.you ate missing out. This is the!!!!!!!!!! you know the rest.This is the second time I have this ice cream. I had the chocolate chip with cookie dough. Butter pecan, oreo cookie ice cream read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Chicago, Illinois

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Best Kilwins ever! Great service, great music, great vibes. The guys working the night shift put a lot of care into their work.

This location is not designed optimally for efficient service. Whenever any sort of a line forms it becomes extremely cramped inside the store. I ordered a sundae, and it seemed like they didn't know how to make it. This only created more of a holdup as there was not a great place to stand while waiting for them to make it. When I finally got my sundae it was alright but I can't say I loved it. read more

Exorbitantly high prices for just decent ice cream. The chocolatier goods are probably more worthwhile, but a shake costs $15 and does not taste like a $15 shake. Would never go here for ice cream again, better to head for Ben & Jerry's or Completely Nuts if you really need dessert on the pier. read more

Let me start by saying I went in to the shop at Navy Pier, and wanted to buy fudge to take home. I asked the clerk 5 times how much the fudge was per pound as there were no prices marked on any item in the store. Five times she replied to me that she has to put it on the scale to weigh it. I wasn't asking how much each piece was, I was asking what the fudge price was per pound. I then said is it $25 or $30 per pound? She was dumber than a box of rocks. She couldn't grasp that I was asking and she was getting angry with me saying she had to put it on the scale to tell me how much is piece cost. Instead of taking each piece off and weighing them individually, she kept taring out the scale with all the fudge still on it. Did not seem very efficient to me. My son also got a $7.29 single scoop ice cream cone. He said it was okay but not spectacular. Upon coming home, I opened our fudge, and some of the pieces are stale and crusty dry. Fudge should not be crusty dry, but the clerk insisted that everything was homemade and top quality. $79 for a few pieces of fudge and one ice cream cone was ridiculous for the crap we brought home. Please get some employees who have a brain. The one that was weighing the fudge and pricing it was not all there mentally. read more

The place looked delicious during the day. But at the end of the day the place was a mess. Went back the next morning before they opened and was horrified of how the place was left for closing. Dirty Trays were left out on counter and by window display. The candied apples were left out in the open as well. Nothing was covered. Should all products and utensils be washed and put away?? Dirty dishes shouldn't be left out as well. Very unsanitary. Really turn off. Don't do it read more

amazing music, service, taste, and environment! i love kilwins so so so so so so so so so so much