1. Kilpatrick Engine & Transmission

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Waukesha, WI

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Kilpatrick Engine & Transmission

3.0 (2 reviews)
Closed • Closed

Services - Kilpatrick Engine & Transmission

Auto brake repair

Auto general diagnosis

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Tuffy Tire & Auto Service Center

Tuffy Tire & Auto Service Center

(8 reviews)

I started going to Tuffy's a few years ago, and honestly I've never felt better or more confident…read moreabout a garage and the mechanics that work there. They provide excellent customer service and get the work done quick and right!!

This is a sad review for me to write. The Waukesha Tuffy has been servicing my vehicles for more…read morethan a decade. I had been very satisfied with them up to now. Recently, my 2016 Camry came up with an engine light right before I needed to get it emission tested. Tuffy performed a smoke test and prescribed a new gas cap, which was installed. Soon after, my 2002 Tundra needed ball joints. Tuffy installed them. All work was done in a timely fashion. The parts seem to be of good quality. The Camry passed the test and the Tundra rolls and steers much tighter. So what's my problem? The gas cap retails for 22 dollars. Tuffy charged me FIFTY SIX dollars! The ball joints retail for 300 dollars. Tuffy charged me SEVEN HUNDRED NINETY-THREE dollars! 10%-20% markup? Maybe. 154%-164% markup? Excessive? Abusive? Worse? The manager gave me three points of explanation: 1.) The parts have to be marked up to provide the 2 year warranty. (That much? I just added a 3 year warranty to a 400 dollar TV for 16 bucks.) 2.) A restaurant doesn't just charge you for the cost of ingredients in the meal. (Correct. ALL the restaurant's costs are in there. But Tuffy charges SEPARATELY for labor and shop supplies!) 3.) Final fallback position: It is the policy of the new management and nothing can be done. (Fair enough, and not surprising.) I'm recently retired. MY policy is use my reduced resources wisely. Will I use Tuffy again? Maybe- but only after I shop around and they are the best value. Excessive markup on parts SUBTRACTS value.

Kilpatrick Engine & Transmission - autorepair - Updated October 2026

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