I want to share my experience to help other customers understand the dealership's pricing practices before they sign anything. During my purchase, I was given a specific sale price, but later told that the lower price only applied if I financed the vehicle. When I asked about paying cash, the price increased by a substantial amount. This was not clearly disclosed upfront, and it created a situation where the numbers changed after the fact. Several high‑priced add‑ons were also included in my contract. When I tried to address these items, I was told I would need to wait until the loan was funded and then contact the finance company. However, when I contacted the finance company, they directed me back to the dealership. This back‑and‑forth made it extremely difficult to get straight answers or resolve anything. I'm posting this so other buyers know to ask very direct questions about how the price changes between financing and paying cash, and to review every add‑on line by line. Make sure every charge is explained clearly and that the price you agree to is the price that appears on the contract. Transparency matters, and customers deserve to understand exactly what they're paying for. read more

Killeen Ford - Vehicle Purchased at Killeen Ford - Auto Parts & Supplies Near Me - Killeen, Texas

First and foremost, I strongly advise against visiting this dealership. Recently, we had a rather unpleasant experience scheduling service for one of our vehicles. My spouse took in his Mustang GT premium two-series, V8 manual. The first red flag should have been when their technician was way too eager to take it for service. He exclaimed, "Oh me, me, me!" as he took it in. You could hear high revs that were unnecessary for driving around to the service area. They offered my spouse a loaner vehicle, which was a base-looking GT V6 automatic. However, they had a contract stipulating that the vehicle should be returned with a full gas tank, cleaned, and vacuumed. While I understand the need for gas replacement, this dealership doesn't operate like a high-end luxury dealership. Those that do don't typically have such strict contracts when providing complimentary loaner vehicles to their customers. To make matters worse, when we received our vehicle, the cabin camera was disconnected. There's absolutely no logical reason to do this unless you're planning to engage in illegal activities, such as racing. Additionally, our vehicle comes equipped with a full-screen digital tachometer. The digital gauge cluster had been changed from its original display to one that specifically shows when the vehicle is being redlined. Furthermore, the mileage on our vehicle didn't add up. It had over 20 miles unaccounted for, which was not part of the routine diagnostic procedure when it was in their custody. The day we received notice that our vehicle was ready for pick-up, my spouse noticed the check engine light was on upon starting it at 5 a.m. We honestly didn't think anything of it because it's a loaner vehicle, not ours. When returning the loaner, my spouse cleaned it, vacuumed it, washed it, and filled the gas and even went as far as to put that damn thing in our garage, which it didn't even deserve (as I am certain ours wasn't in the garage at the dealer). My spouse only took this loaner to and from work to home. Saturday this vehicle exchange took place, and our vehicle was picked up. Then come Tuesday, we received a call from a representative at the dealership, who had the audacity to accuse my spouse of damaging the engine of the loaner and filling it with incorrect fuel. They did not do their research prior to calling us; they did not have any evidence or fact-checking prior to calling. They simply formulated an accusation that was baseless, insulting, and unacceptable. They requested that any damages to the vehicle, as a result, were going to hold us liable for paying for it. Well, we all know that didn't happen and wasn't going to go well for them. We had evidence that the check engine light was triggered and initiated prior to fueling it up. We also gave them a receipt showing the time the gas was also filled, proving that incorrect gas was not a result of the engine light being triggered. I would like to also add that the gas station didn't sell the type of gas that the dealer accused us of. The representative accusing my spouse of damaging the vehicle said they would then show their technician the receipt and get back with us. They called us yesterday afternoon, and we never heard back from them after that. The only phone call we better ever be receiving is a F****** apology from that dealership. It was unprofessional and inappropriate for them to contact us with accusations of damaging their vehicle. We have absolutely no reason to damage a loaner vehicle that isn't even remotely close in value to our own vehicle. We would have nothing to gain from that, so I feel that this situation as a result is a scam and a way for some dealer to weasel and con some sort of compensation on a lemon loaner vehicle or personal gain. This dealership is crooked and unprofessional and should not be doing business. Therefore, we will no longer be doing business with them. I highly implore anyone to withdraw your business relationship with them as informed advice. I will also be escalating this incident with the BBB. read more

I should have read the reviews before I made the 2 hour drive. Most ghetto dealership I've ever been in No one in there is experience or old enough to know better. Made an appointment Tuesday to come out Friday (today) to test drive a used car. Drove 3 hours from San Antonio AFTER communicating with the sales person and the internet person that we were coming. They confirmed the vehicle was ready and waiting. We arrive only to find out the vehicle was in service and not able to be test driven. Absolute worse communication and service ever. No communicated with us the vehicle was in service. Why was it in service, for paint work and new headlight. Why, the car fax report you shared said NO ACCIDENTS! Had to give them a one just to post my comments. Never waste time to do these but since they wasted 6 hours of my Friday night to drive to and from San Antonio, I'll take the time to warn you, don't waste your time and money. And worse yet, asked for them manager. They never showed up. No Balls! read more

Do not be sold on the blue cruise hands free and navigation system. After the trial period it costs big time. There are a lot of things thecsales department doesntell you and expect major delays on services and recall issues. I still like my Ford F-150. Just not the issues that come with it. read more

Henry in service was super amazing. He took care of my first service flawlessly. I had to buy filters after only 4 months that was a bummer but he sold me on the service with a huge smile. I'll be back. Kenny Garcia read more

Killeen Ford - Henry number 1 - Auto Parts & Supplies Near Me - Killeen, Texas

Seriously shame on you. While we're here fighting for our nation as Soldiers, Killeen Ford is stealing the little we're earning. This dealership is a scam. The commanding general of Fort Hood should add it on the off limits establishment for soldiers and CID should do an investigation on them. First of all they have all of those nonsense add on the put on the car that is already covered by your insurance under Texas law. I bought my F-150 in July 2025. I noticed a windshield chip on my truck and contacted them to schedule an appointment. The lady I talked to said the appointment is confirmed for Wednesday. When I showed up, she said that she has told me I had to call three days prior to confirm the appointment which is a lie and weird. She said to come back Saturday of the same week. I did drop my truck that day and called around 2pm to see how it's going. They told me the guy who's supposed to come and fix it did not show up and to go pick up the truck. The sent me a message stating that they don't know what happened and to choose a date between Wednesday and Saturday of the following week for the repair. I picked Wednesday. The sent me a message on Wednesday around 8AM to drop my truck before 10AM which I did. I contacted them around 2pm to see how's it going. My advisor said that: " The guy is coming from salado and his ETA is 3:30PM. Your truck should be available by 4:30 ". At 3:32 I received a call from one manager stating that the truck if ready to go and pick it up which I found weird. I went there and found out nothing has been fixed. That same manager said that: " we did a filling to prevent the chip from spreading. That crack will be visible on you windshield we cannot remove it ". I told him that's impossible. He said that's all they can do. I told him how did they fixed that in 2mn since the guy ETA was 3:30. He said the guy arrived earlier and has repaired 3 cars including mine. I left there and went to safelite. They fixed the truck and it's completely different. You can't even see it. Killeen ford charged me $500 for that windshield protection and it's included in the truck price It's not optional. By TX laws, insurance is obligated to repair minor chips up to five time. So that charged is just for them to rob money out us the customers. read more

Found a car listing and I thought I stuck gold with the clean background, low miles, and low price. Almost felt It was too good to be true, looks like I was right. Called in to check vehicle availability at 1PM, was told it was there and to come get it. I drove over 2 hours, when I arrived at around 5PM, I was informed the car had sold that morning. They brought out the skeeter jean looking manager to confidently fuss at me that they sold it at 4PM. Not sure what the mixup of stories was there. Find it a bit suspicious the car has been listed for a month, and the day I come it's sold. Theres definitely something sketchy going on here, it's almost comical. As of writing this review the car listing is still up. These people seriously don't care about you or your time, please beware of these greedy, no empathy scumbags. Save yourself time, money, and energy by reconsidering "buying" from this trashy dealer. read more

The best thing I can say about Killeen Ford is that they have discovered time travel - they are committed to selling cars in the same way the business was done when Bill Clinton was President. I did not end up buying a car that was exactly what I was looking for based on these behaviors. First thing - the price advertised on their website is NOT the price. They add window tint, some windshield coating and an "installed GPS". The unit I was interested in purchasing has both onboard navigation and an onboard 4G modem, plus uses CarPlay or Android Auto. So, just what "installed GPS" is it they're speaking of. More important than that, if you don't use their financing, they increase the price of the car - in my case, I was quoted a $3000 markup for coming in with my pre-approved credit union loan. Second thing - their entire sales model is "you'll do what we want, even if we don't tell you what that is up front". There is no negotiating. Any expectation you may have about what the best price is for you is irrelevant and wrong. Fortunately, there are hundreds of dealerships all across the country that are actually operating in the year 2026, and I will find the vehicle I want from one of them - without the "addendum" markup and jump in blood pressure. Check out their Yelp and BBB reviews from other people - the consistent comments are that communication is very poor, and service jobs take much longer than promised, and are not always fully performed. This is a cultural problem with this store; "May the Buyer beware". And, if you do move forward with trying to buy a vehicle from this store, be sure to keep the complaint forms for the Consumer Financial Protection bureau, the Federal Trade Commission, the Better Business Bureau of Killeen and the Texas Attorney General and Texas DMV handy. read more

Greedy, money hungry scammer who are out to screw the Fort Hood Soldiers. As a volume dealer, they should have some of the cheapest prices around. Got my F150 in Georgetown after looking at a truck in Killeen. How is it I got an F150 in Georgetown for almost $7500 cheaper than Automax? Save your money and go to Georgetown or Austin!! read more

They advertise one price online and then when you get there, what do you know it's 2000 more to actually buy it. They appear to be liars and cheats. read more

If you want to be condescended to like you are a 12 year old, this is your place. The dealer fees here are insane and never listed on their online pricing. read more

Bait and switch. Be very careful. The online advertised price is not the price you pay. I drove over an hour after confirming the truck was available. It was advertised at $75,488, but once I got there the real story came out: A mandatory $2,500 dealer-installed package that cannot be removed (not disclosed online) An additional $2,000 charge if you use your own financing or pay cash None of this is shown in the internet price. That's $4,500 more than advertised. If the truck were listed at nearly $80,000, I never would have made the trip. The low price was clearly used to get me in the door. I feel bad for anyone who doesn't catch these extra charges and ends up overpaying. Thankfully I walked away. Don't waste your time -- go elsewhere. read more

Killeen Ford is the definition of bait-and-switch. A truck was advertised online at a specific price, which is the ONLY reason we came in. Once we got there, they flat-out refused to honor the price listed on their own website. They also listed the color wrong on their website. No explanation that made sense. No accountability. Just excuses. The finance manager was shockingly rude, condescending, and unprofessional. Instead of trying to work with us or fix their mistake, he acted irritated that we even questioned it. There was zero willingness to negotiate or treat us like valued customers. This dealership clearly uses misleading online pricing to get people through the door, then changes the story in person. It's dishonest and incredibly frustrating. Buying a vehicle should not feel like you're being played. Save yourself the time, stress, and frustration. Avoid Killeen Ford at all costs! read more

The sales person was wonderful after that it went downhill fast. Their finance manager who came out to negotiate the deal was an embarrassment The finance officer who did the deal with Ally bank added a charge of $2500 for extended warranty and $2000 for vehicle maintenance for 36 months. Did not see the contract just showed me where to sign because I had already gone through all of those plus they did not give me a copy of the contract except on a USB drive After I open the USB drive and looked at the actual contract I noticed that there was $4500 in additional charges. Both my wife and I recognized them and we had specifically told her no that we were not going to pay for my maintenance contract as $2000 was silly to just have your oil changed. Same with the extended warranty as you can buy those cheaper than they can sell one for but they ended up on the bill and it was not seen until financing went through even though we had put $30,000 down on the car. I did call to cancel them did not hear back from the finance person. I did fill out a request for cancellation still did not hear back from the finance person finally after three or four weeks I called and found out that she was no longer there. Made me question whether or not she was dishonest in terms of the contract and maybe they found that out and decided to tell her goodbye. I got my refund back. There were 14 days between the time that we bought it and the time request a cancellation and they charged me $146 for the service contract even though it was only about 14 days and I was still covered for everything under the manufacturers warranty and the extended service plan would not have kicked in until 36,000 miles This is the first and the only and the last time that I have purchased from Kelleen Ford. I would not recommend them whatsoever, almost everybody. I came in contact with I never want to address again, except the young lady who is the sales person. The first time we went to look at the expedition, we had a gentleman and his assistant, who was learning the trade to make a long story short when the salesman left the young man that was training, said he was quitting that day that he didn't like their people either and when we went back, sure enough that young man had quit read more

If there were zero stars, I'd give zero. I have been buying cards for 20 years and never had someone be so blatantly rude and condescending. This is a bait and switch shop - nothing more. Don't be fooled by their "discounts" online. When you actually speak with someone, they will take ZERO accountability for what their own website says. Stay away from this place. They are rotten. read more

To bad zero stars are not an option. Internet price is a hoax and discounts for financing disappeared as well and low ball on trade. Spent three hours waiting for them to program two new key fobs because they lost the second one that came with the truck. Save yourself the time, stress, and frustration. Avoid Killeen Ford at all costs! read more

Not good would never ever recommend this place they kept my vehicle for a week and now I am having to make major repairs

Justice Johnson is bringing the honesty back to car salesmen. He provided the product I wanted at the advertised price. I also received the advertised rate of interest. He did not up sale me on add-ons above the advertised price which is a scam by other sales people at Killeen Ford. Two of my co-workers both had that ran on them by two different sales personnel that which one mysteriously dropped the charges once he threatened to to go to Johnson Brothers Ford and the other just left promising to never go back as of 25 November 2025. It's the sales personnel and not the dealership even though they tacitly approve of the practice. The accompany is too bad to have money stolen that way. The finance sales person also did not up sale me to hard on the over priced Apex warranty and I took the maintenance only add on which is competitive with Endeavors Warranty. read more

Buyer beware! Internet price is a hoax. All dealer discounts disappear and was told I had to finance purchase to get more discounts which also disappeared when I got to finance. By the time I got to finance, the price was $3000.00 over MSRP. Should have read reviews before driving to Killeen. I guess they prey on soldiers and anyone else that comes through the door! read more

Would have 0 stars...vehicle over priced, try to force you into a car with insane rates and their commercials are garbage

The salesman, Armando was polite but that is the only positive thing about this experience. Absolutely insulting and laughable the price they tried to give us for our trade in. Went next door to Honda and they quoted us more than triple for the trade in value. And a much better deal on a vehicle. read more

I drove all the way out from South Austin to Killeen Ford after being told the appraisal would take 15-20 minutes. I made it clear I didn't have much time and just wanted numbers before moving forward, because I know how dealerships can be. Of course, they took my vehicle to appraise it, but then came the runaround. "Before we give you the numbers, we need to go through the whole process." Translation: we're going to keep you here as long as it takes to wear you down and get you to sign whatever agreement benefits them most. It was the most stereotypical used car dealership experience I've ever had. I honestly didn't even know they sold used cars, but after this, I'm not surprised. Absolutely would not recommend going here under any circumstances. Thanks for wasting my day, Nelly, Brandon, and Killeen Ford. read more

I had been researching the ford bronco sport for months. They had 2 2024 Badlands for sale that had been courtesy vehicles. Both had low miles. Both had same exterior color. One had a nicer package with leather, heated seats and steering wheel, remote start. The other was basic area 51 color inside. None of the features the other had. I finally broke down and went to drive the vehicle i wanted, the higher end one. I didnt drive or look at the other. I liked it and the sales person seemed nice enough. I decided to purchase the vehicle that I had just driven. Inside, the shell game began. I said how much I expected for my trades and how much i thought the new vehicle was worth, based on the "unlocked" today price. In the end, I knew i got low balled on the trades but felt in the end, what i paid was fair enough. I left with my nice gently driven bronco sport badlands. 2 days later..........wait for it...... The sales person said there was a screw up in the paperwork and i needed to come back. Ok...stuff happens...........wait for it...... When I get there she tells me that the VIN on my paperwork was for the cheaper vehicle that i had no interest in. She said that in fact, I had purchased that one!!! She then wrote down on a piece of paper that the difference between the 2 vehicles was $7000+ WTF!!!??!! I ended up giving them another $2000 and leaving. They said they would "eat the rest". I was so ashamed that someone would treat me this way. What should i do, take the vehicle i didnt want? Ask for my trades back and leave? Give them $7000? In the end I know that they did it on purpose so they could let me think they gave me a fair price, drive it for 2 days and then collect the highernprice they wanted in the first place. They had also pressured me to finance, but I refused. And ......wait for it.... Leaving the dealership, the salesperson explained this was not her fault and please give her all 5's on the survey. I will never grace that businessnwith my money again.!!!! read more

I wish I could give a ZERO stars!! We just had the worst experience trying to purchase a new truck. We should have negotiated the price BEFORE going to the dealer. The "discounted" price on the internet was very deceiving because when we decided on a truck and started making a deal, that "discounted" price went away because there were "add-ons" that were already on the vehicle (how convenient), so there goes almost all the discount! Very DECEIVING!! They also tried forcing us to finance through Ford; if we didn't, we would lose any little discounts that they were offering. I knew we were in trouble when they started with "where do you want your payment to be?" We should have not only walked out we should have RAN!! We kindly told them we didn't want to talk payment, we wanted to negotiate the price but even the manager came out and asked the same question! In the world we live in today where people are trying to make ends meet, I really dislike deceiving companies like this. We walked out without a new truck after spending 8 hours, test driving, getting our truck appraised and trying to negotiate. Stay away from this dealership!! read more

Jada was auper helpful and showed us many cars when we were indecisive! Once we'd decided, she helped us look at multiple options until we found the one that worked for us! Highly recommend Jada! read more

I got an extremely high estimate for over $3000 to change the light bulbs on my F150.

Had a really bad experience over the phone with Ashley in used side of sales. I would not recommend buying a car from these guys. No customer service at all read more

We purchased a Truck there, we had amazing service. Our salesman was Justice Johnson, he went thru things thoroughly explaining what he was doing. We appreciated everything he did! Killeen Ford is amazing no high pressure tactics, just common sense, courteous and professional. If you need a new Ford look for Justice Johnson he will take care of you. read more

Killeen Ford has the WORST customer service. I made an appointment for 9 AM. 12/7/24. I showed up at 8:30 was told to pull to the front of the line and they proceeded to take everybody from behind me and beside me from three rows before they got to me. 2 people came out to ask if I'd been helped and I said no. When they finally got to me at 9 o'clock. They told me it was going to be two hours before I could get through the express lane oil change. I will not be giving my time or any future business to Killeen Ford. read more

Terrible, unprofessional, lazy. Was left on the phone for hours and never received the price of the vehicle.

I'm honestly not surprised on why this place is averaging a one star review lol. I bought a brand new vehicle at this location about two years ago. Even though I blame myself for this mistake but when I bought my car they said this will be the price on which I will pay after taxes. Little did I know when I signed the paperwork I also agreed to pay for the car extended warranty I explained to them that I did not wanted the car extended warranty but they insisted that it was a good deal and the warranty covers everywhere I go. Let me tell you was that a lie! I just PCS a couple of months ago and when I needed an oil change and tire rotation they said the car extended warranty was only for the Killeen dealership! I got scammed! With that being said the facility is really nice and the people act like they care but deep down inside they don't care. read more

Need a new Ford? See Brittany Sasser, she is wonderful to work with! We were happy with our experience.

This place is awful. Not only did they charge us MSRP on 2 new vehicles we were supposed to be getting internet price on, they didn't give us any paperwork or show us final prices when signing our contract. Only showed us our payments. We didn't get the paperwork until days later when we realized on Ford Credit that the price of the vehicles was wrong. They claim that they have a policy stating that if we wanted to speak to our lawyer about what all happened they were advised to not help us any longer to fix the errors. There is NO such policy stated anywhere that we've found. Not to mention the brand new vehicle we got is throwing transmission codes so it has to be taken to a ford dealership to be looked at and hasn't been driven a week out of the two weeks of ownership. read more

They are a bunch of scammers. We came in to claim a $2,500 instant cash price since we matched the numbers, however they reset the numbers when we got there so the numbers had changed. Such a scam to waste people's time to come in. Never would I never buy from them after this. I am looking for a new car, so thank God that this happen because they filtered themselves out!!!!! Good riddance!!! read more

Max was great. He got me a great deal on a 2018 Ford Escape and even loaned me a 2024 Ford Escape untill my car was ready. I would recommend this place to anyone and when I'm ready to get my next car, I'll be going to see Max. read more

This place was a joke. Low balled me on trade by 15k. They kept going back and forward to the point I walked to the manager booth and asked my sales person for the keys, he threw them down to the guy. Very unprofessional and glad I went elsewhere read more

Alright folks... I see some negative reviews here that seem to be related to their recent transition in ownership (previously Automax). For what it's worth, the team was absolutely stellar for me to work with. I think anyone deserves some benefit of the doubt when settling in as a new business. Times are crazy (COVID, chip shortage, inflation, Ukraine)... and shopping for me over the last 2 weeks has been a nightmare. I usually don't like doing deals same-day, but the lovely team here at Killeen really just made it that easy to do business with them. Ask for Tony on the sales floor. Know the names Tyler (Tylor?) and Nikki (a couple of the financing specialists who were as honest and transparent as possible). Then Craig, the GM. Craig checked in to ensure all was well in my shopping process. Just an amazing team overall. Really hard to find folks like these nowadays. Thanks y'all!! read more

Killeen Ford - My man Tony will take care of you! - Auto Parts & Supplies Near Me - Killeen, Texas

Never buy from Killeen Ford they do not honor their advertised pricing. We ask them 3 times before we drove up there if the advertised price on their web page was the price and they said yes then after driving an hr to get there they tried to jack the price by 5K so we walked. No Honor read more

If you're looking for great service and communication, take your car here. Just don't work with Pete. I've brought my truck and my wife's SUV here for regular maintenance several times and had no issues before. However, I had never dealt with Pete, before. He'll tell you that he'll call you with updates and never does. I brought my truck in for an oil change, a recall, and to diagnose/repair my rear brake assist warnings. They kept it for 9 days and I had to call for updates every other day. Pete never reached out. Well, maybe once. It was always, the tech is diagnosing/can't upload the update/wifi issues/confusion. I rolled his crap uphill to Lennon, a Service Manager, who then took care of the issue within a few hours, and I picked it up that day. Please, avoid Pete. read more

Why are there so many bad reviews? I was ready to buy till I read most of them. Are the reviews written by your competitors?