Giving this place one star is already a complement... I've never been this angry eating at a sushi place. Sushi always makes me happy except Kiku... So it was lunch rush when we arrived, around 12:30. The place was packed. I'm trying to think of one good thing to say about this place and I can't , well maybe except for the nice modern decor left behind by the previous owner. Anyway, service was VERY slow. They use iPads for orders and it shows the time you place your orders. My first few plates came in 20 min, n every 15 min I'll get a few more.. And the maki rolls that I ordered from the beginning never showed up even after reminding them a few times. Service was BAD. Seems like the staff only know how to throw dishes down onto your table , and they don't put it down in front of you, they put it at the far corner from where you're sitting and you have to reach out to grab it. The lady sitting next to my table tried to ask the servers questions but got ignored twice, the worse part was the servers heard her but chose to ignore her... Unacceptable. The quality of the food was so bad I felt so offended. The salmon rose was tiny... The nigiri were on a diet, they are as skinny as my fingers. The sashimi on top was warm. The sirloin steak was like rubber , same with the diced beef cubes. The tea, which was kept in a thermal tea pot ... Was cold. How?!? The servers were busy, but I don't feel sorry for them. It's the management/owners fault , knowing they would be this busy but decide not to hire more people and also not train the staff properly. The staff hate their job, it shows on their face. They just drop my dishes down on my table and quickly run off to drop more dishes off at other tables, they never smile... I will never ever come back. Half way through my meal there was a crowd building up at the front door waiting for tables... I really wanted to tell them not to waste their time. Food, service, price, they all suck. 35$ for mom and I. I put down 40$, wanted to get change back, but the server decided to not give us change at all and thinks their service deserves a $5 tips. I was very very angry throughout this whole meal... I can't believe all the 4 stars rating that I'm seeing. Maybe I'm just unlucky today, but seriously... If you have no expectation and only want a fully belly then yes, eat here. But I deserve better so I'm staying far far away from Kiku. It gives a baddddd name to AYCE. read more