Update for my review. Specifically for the Dr. Your lack of professionalism on the phone was…read moreshocking! As a doctor you should know how to conduct yourself in a more professional manner. 10 minutes after my orignal review posted the Dr called me. Before 8 AM. "Hello, I saw your review, I sent a text to our billing department and they will reach out. If you owe us, we will keep the money. If not we will refund it." Thank you for the update. It is crazy to get a bill 4 years later *side note a week later billing hadn't reached out and insurance said they didnt have a claim from this practice in 2021.* At that point the Dr did a 180 in tone, raised his voice and threw professionalism out the window. "We work really hard for all of our good reviews. You are just a keyboard warrior writing bad reviews and there is nothing I can do to have your review taken down". I said "excuse me. I wrote my experience with your practice." Instead of saying "I will talk to my team to get invoices sent out in a timely manner" you call me a keyboard warrior for writing a review about my experience with your practice. Original review: Brought my son here one time in '21. Visit went smoothly. 3 months later we got a bill. I called with questions, left multiple voicemails with no response. I finally got in touch with someone, I forget the specifics since this was 4 years ago, but they said they would write it off since it was an error on their side. May of 2025 we get the bill again. I thought it was a bill for a recent ER visit so I paid it. 2 days later I realized it was a bill from 2021 for this office. My mistake for not paying attention, but dirty business practice on their part. Years later you send a bill?

My son has been a patient to Dr. Aurora for 5 years now and we have always been treated with the…read moremost TOP quality care! My son was born around Thanksgiving so when my son was newborn & offices were closed for the holiday but Dr. Aurora still insisted us coming in during his closed hours, he truly is a very passionate, caring doctor. Anytime I call they can get my son in within that same day, they are so flexible with our schedule. He is a very reassuring doctor for any questions I ever have. Even for the small stuff when my son has ever been slightly sick & I feel unsure if I should bring him in they always give no hesitation for me to bring him in anyways to be safe. My son loves going to the office too all the staff is so friendly & welcoming. We are so thankful for Dr. Aurora & his crew!

I absolutely LOVE this office. The staff is so friendly and they are so sweet to us from the moment…read morewe walk in the door, to the time my kids grab a sucker on the way out. The scheduling and records department has always been so helpful and patient in helping me get my children's immunization records and insurance/billing questions. I would recommend this staff

Dr. Kaus is amazing!! We love her and NWCC. Any time I needed a last minute appointment they got me…read moreright in and Dr. Kaus loved on my kids like they are her own.

I love everything about this office! The secretaries are very helpful and kind. The referral nurses…read moreare so knowledgable. The P.A. Nicole and Dr. Hoff are absolutely wonderful with my special needs son. We have brought him here since he was an infant he is now 7. They are also my newborn daughters doctors as well. I've always felt comfortable here because they are so welcoming. If possible I would love for Dr. Hoff to be both my children's PCP until they both age out. Can't recommend this location enough especially if you have a child on spectrum.

They were very friendly and explained everything from financial plans and the process for my son's…read morecavities.

Headed into the new offices for the first time today, they're great! A lot more room to move which…read moreis nice. My only major complaint in the almost 3 years we've been with Dr. Lombard and Great Destinations is once my mom came in with us for a check up and Dr. Lombard directed the entire conversation at her. I found that to be not only rude but frustrating. I asked the question, he's my son, please talk to me. The other staff is fantastic though, everyone is friendly and helpful.

We have been going to great destinations since my daughter was born. Went there today for a…read morecheckup. For her knee and her allergies and breathing. Got there at three o'clock for a 315pm appointment. We sat there and watched people come and go went to the front and said, is the PA jordan running behind, she says yeah. About an hour. The front desk complained the whole entire time constantly saying, is it four o'clock yet. I said, okay, well, we'll need to reschedule. Cause my daughter has practice. I mentioned that we've been patients since my daughter was a baby and then I felt like things were going downhill. She said, well, I can refund your money. She was at professional sassy. Where the words they're using are professionals with their tone is discussing. Very disappointed, because we do love Jordan, and we do love. Doctor Shepard, but if you allow that to be your front desk ...Doctors, this is a problem. Also, the woman who checked me in didn't make eye contact with me and yelled at me from her chair that I owed twenty five dollars instead of coming to the window and calling us. What the heck is going on.

AWFUL SERVICE!! My…read morebest friend was recently 5 days postpartum and had to endure a true nightmare at this office! NO MOTHER should EVER question if they are their babies mom. Ever! This office should be ashamed of their lack of LGBTQ+ education!!! Do BETTER!!

0 STARS!!!…read more Absolutely disgusted by the way this pediatric office treated my best friend after she literally JUST gave birth. A woman who was FIVE DAYS POSTPARTUM called to schedule her newborn daughter's first appointment and instead of compassion, professionalism, or basic human decency, she was interrogated and invalidated because she's married to a woman. After explaining that she and her wife are BOTH the baby's mothers, she was repeatedly placed on hold and then told she would need "permission" from her wife to bring HER OWN CHILD to appointments or consent to medical care. They even told her adoption paperwork would eventually be required -- despite the fact that she carried and delivered this baby herself and BOTH parents are legally listed on the birth certificate. Imagine being hormonal, exhausted, physically recovering from childbirth, trying to take care of your newborn, and having a medical office basically tell you that you aren't recognized as your child's real parent. It is ignorant. It is discriminatory. It is unacceptable. No family should ever be treated this way, especially by people working in healthcare. LGBTQ+ families deserve the same respect and recognition as everyone else, and the fact that this office made a new mother cry during one of the most vulnerable moments of her life is beyond unprofessional. Do better. Train your staff. Learn the law. And stop traumatizing new parents.

We've gone to Agave Pediatrics since 2021. We ended up switching to the Goodyear location when we…read moremoved and I have to say - this office is incredible. There hasn't been a single poor interaction I've had. The staff here is kind and compassionate and you can tell they love what they do! We love Miss Amber and Miss Emily! They have both been incredibly lovely and knowledgeable!

Dr. A is amazing! We have been coming to Agave for almost 4 years and have only had exceptional…read morecare. Both my kids have seen Dr. A for lip and tongue ties as well as general checkups and his bedside manner is amazing. Even when we need to do shots, the kids are never frazzled and all the staff are warm and kind. We are sad to move away and will always recommend Agave to any parent in Phoenix.

The front office and the Dr are all amazing. I have long term and they do not overbook so you are…read morewaiting. Calls are answered quickly and messages are returned. Dr. Valerie Bustos is amazing.

I just saw dr shah as a new patient and wow I am so glad I came here. I had to find a new primary…read moredr since my old one didn't take my insurance. This place was clean professional friendly and super fast. My appointment was set for 9 am check in at 830 since I was a new patient. I got there early around 810 and I was seen and out the door in a total of 20 min. I'm so glad it was quick since I have a 3 month old with me and she was getting antsy. Dr was amazing took her time with me and I never felt rushed. I'm so glad I found this place I'm already recommending it to my friends :)

Do not schedule an appointment with Phoenix Children's Hospital, in particular with the audiology…read moredepartment. They change insurances frequently and without warning and engage in predatory business practices to blackmail desperate parents into paying for overpriced tests out of pocket. My family was referred to them by our pediatrician for a routine hearing test for our two year old son. Phoenix Children's Hospital made the appointment, and booked us over five months out. The wait was unreasonable but because we did not need the test until school started in the fall, we agreed to wait. Two weeks before the appointment, they called us after hours to tell us the appointment we had waited nearly six months for was now going to be out of network, because they had decided to stop carrying our insurance in March, over three months after the appointment was scheduled. The representative confirmed that the scheduling department had been fully aware that our appointment would not be covered when they scheduled the appointment and had scheduled it anyway. The representative informed us that it would be a thousand dollars for the routine test and we could give them a fourth of it up front. There is no reason they would wait until right before the appointment to inform parents that they are not covered unless they are intending to bully desperate parents who have waited months for help for their children to keep their appointments and pay high costs they cannot afford. Thankfully, we were able to reschedule with a different children's audiologist. They were not booked out six months and could see our son only three weeks after the original appointment. I highly recommend Accent Audiology and Hearing, phone number 602-863-4203, if you want a faster appointment for a hearing test that takes most insurances. Again, I cannot recommend Phoenix Children's Hospital, which is more concerned with making money off of parents than caring for actual children.

Had to take my son to the ED on 3/17/2026 at about 9:30am due to complications from a chronic…read moreillness. The check in process was quick and efficient. Staff was kind and addressed my son with care. Triage was fast as well. All nursing staff were attentive and supportive. The wait for a room was 10 minutes at the most. Doctor was pleasant and attentive. She was thorough in explaining and answered all questions. No rush. His nurse was the best. He didn't do anything without explaining it first. He kept the mood up and positive and was a great encouragement for my son. We were grateful for all the staff who showed great care and support with professionalism and expertise. I love that their network of communication and technology allows the ED team to see necessary information and history of the situation so they can make sound decisions for the best care of their patients. I also appreciated receiving lab results through the hospital portal system. Highly recommend.