Awesome history, ambiance and good! 10/10. Great date night place to watch the games. I wasn't a fan when they tried to implement that one-sided dress code but it didn't last. That Cajun chicken/shrimp pasta is the best! read more

Literally, the best chicken wings I have ever had! I had the wings and the salmon, and they were really really good better than I ever expected! read more

I am not a huge fan of Kickback Jack's, but I have several friends that love it. I usually go to the one on Broad St, but we ended up at this location this visit. We were seated promptly, however we sat for 22 minutes before we were even acknowledged. I had to get an employees attention to ask about our server. Finally, someone came over to take our orders. The waitress was good (hence, the two stars), but overall this was a horrible visit. Our food wasn't great. One of us ordered a basket of fries, that looked like someone had taken a handful out. Needless to say, I probably won't be going back. read more

They are always great love their pizza and the pasta great service. I would go to this restaurant over any in Richmond

Service was awful, staff were more interested in talking to one another than helping. Sweet tea was awful, so sweet and awful tasting. Wings were soft and not crispy. Sauce was completely different flavor and hotter than the Kickback Jacks in Short Pump, Va. By far one of the worst experiences out I've had. read more

Lots of seating, good bar food, great sports bar atmosphere. Full takeout menu. Indoor and outdoor bar

Went in and they asked how many were in the party, three people all asked within 2 minutes as they were all there at the same time. Attention was great but the confusion was our first flag. We were seated and the waiter seemed flustered a bit but was friendly. We ordered our food, mine and my sons was correct (fruit chicken salad and children's Mac and cheese with fries) my husband ordered a ribeye with mashed potatoes and Caesar salad. The waiter tried to put in a sirloin first but my husband corrected him. Well his food came out and the Caesar salad was correct. His ribeye and mashed potatoes were ribs and mac and cheese. We went with it because we fast and didn't have time to wait for a correct plate. Bacon cheese fries were burnt, we didn't get the extra ranch, I didn't get lemon with my water, the tea tasted like a tea bag waved at the water across the room, the ribs were burnt, and the mac and cheese was so bad my son barely ate it. We know it wasn't just us because the manager was at the table behind us three separate times for issues as well. read more

This place is trash, waited 30-40 minutes for a waiter or waitress to take our order. Had to flag down a waitress walking by to place and order. My wings were disgusting....and cold, I asked for napkins and a glass of water with lemon 2 times , that never came to the table! I DO NOT RECOMMEND THIS PLACE ..... read more

The service wasn't bad but the drinks were a complete waste of money and a major disappointment. The cocktails I ordered tasted like juicy juice!! It very well could have been something my seven year could have ordered. When I spoke with the manager and shared my concern, she was very unapologetic and uninterested in hearing what I had to say. I didn't have an issue paying for it but her nonchalant attitude made the experience even more undesirable. I'd never order any alcoholic beverages from KBJ AGAIN!!! read more

Mediocre food and no real Covid-19 policy. I say no policy because when I mentioned to the manager that people were walking back and forth from the patio to the restrooms without masks, he stated "they couldn't enforce them wearing masks." Wow...so they won't even ask/remind them...to protect their staff...and their patrons! Policy = you follow our safety guidelines or you'll be asked to leave. Period! Stop prioritizing some peoples money and lack of consideration over the health of others. Thanks for contributing to the continued spread of Covid-19 KBJ Midlothian! read more

Kickback jacks is a decent wing and burger spot. They have my favorite flavor for wings which is lemon pepper. I came on a Saturday late night. Pretty crowded around 10:30pm. This location also has a smoking area. My friends and I enjoyed ourselves. I ordered the strawberry mango bucket along with wings and fries. I loved the bucket, wasn't to sweet. The music was mostly pop, wish they would have played Top 40 since the crowd was very mixed. I also noticed 2 police officers that stayed in the back observing the entire time. Overall food was just okay. I ended up sending the cheese back because it was hard by the time I received it from being cold. read more

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First time here. Sat at the bar. Was greeted and drink order arrived quickly. Had wings and deep fried pickle chips. Wasn't thrilled by the texture of the wings nor the mild sauce. The pickle chips were nice and hot - wished my wings were but they were barely warm. So the restaurant wasn't crowded for a Thursday. The staff behind the food counter were dancing around, sipping drinks and carrying on. My drink was empty and was in dire need of a refill. Bar staff didn't check on anyone on one side of the bar for 10 minutes. I could see what appeared to be a manager with a bartender clearly checking on what was on the TV rather than the patrons. Trying to flag down other staff was a miss as two walked right my ignoring me waving. Finally got a hold of someone who wasn't too thrilled seemed as if she was bothered having to refill a soda. Another 5 minutes passed and finally one of the two women behind the bar came to my side of the bar by then my opinion of this place was already thumbs down . Never again. read more

Kickback Jack's - a tray of food on the bar - Sports Bars Near Me - Richmond, Virginia

It's been ok. They have discontinued some original menu items, and depending on location the staff will either be great or not. It's not as appealing as when they first arrived in Richmond area. read more

I had the worst experience ever at Kickback on Midlothian. First walked in tried sitting us at a dirty table, seats were dirty and floors. The young guy from the counter didn't understand why we didn't want to sit there. One server was a whole side of the restaurant and she could not handle it. Finally moved into the bar area, it was crowded and a short wait. Asked to speak with a manager and the seamen young kid as earlier acted like he didn't understand. I would like to speak with your manager is kind of simple. Manager comes out from the kitchen area and tried fluffing the situation. It did not work! A manager needs to be visible and constantly moving around in places like this. This place need some attention! read more

Kickback Jack's - Sports Bars Near Me - Richmond, Virginia

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I really want to like this place, but dang! I've dined here on 3 separate occasions within the last two months. Each time, trying to give the benefit of the doubt! Can't complain about the food, good portions, reasonably priced. My kids love the pizza and burgers. BUT the lack of customer service and professionalism from staff is bananas! You almost catch yourself saying, "you're kidding me, right?" You're not greeted as you walk in, instead met by a huddle of employees standing around, socializing, on their phones. Those who do give you eye contact, look absolutely miserable to be there. You're seated. Your server never returns until they're flagged down. No silverware, no napkins, need a condiment, you have to wait 10+ min. Walking to the kitchen yourself is faster. Servers nowhere to be found. It's unreal. I get it, places are understaffed. This is clearly not the case here. You see visible bodies that simply don't budge. Management needs to address the inappropriate attire worn by their servers. I'm there to have dinner, not have to have my children look the other way, as the server's rear end hangs out of her shorts (which are torn throughout the front). Just pure tackiness. Management should be concerned. read more

Midlothian Turnpike Let me be completely honest. Based on the parking lot I thought this place was gonna be good. I was wrong. The bartender was great, the front desk host and to go person was a complete mess. Now let's talk about the food TERRIBLE!!!!!! I order wings and my husband had the New Orleans pasta. Wings tasted like grease and no flavor at all Pasta was cold with no sauce and all the toppings were completely burned The macaroni was awful and doughy and they only give you maybe 2 tablespoons full in a big ass bowl. Please don't waste your money going here read more

Whenever I come to the Midlothian VA location I receive excellent service! All of the staff are so kind. Not only do I love the food and service, I always feel like they go above and beyond to make me feel welcome. Thanks KBJ! read more

WHAT THE H MAN?!!! So a party of 14 gets served but 2 people together can't??!! I mean what the world!! Never ever again am I going here

service was terrible management was even worse they gave me the wrong food and when I finally got my correct order after an hour of waiting it was cold and the manager who runs the kitchen was the main reason for this the waiters were over worked and understaffed and all he did was complain and blame them read more

I went to Kickback Jacks and ordered a pizza, but I asked for them to replace the tomato sauce base with alfredo sauce because the lady I was with is severely allergic to tomatoes. The told me that they couldn't do that because that is not the way it is being sold based on the menu. So, for the fun of it I ordered the Cajun Alfredo Pasta but to replace the alfredo sauce with tomato sauce and they said they can do that. I asked to speak to the manager and asked him why they could substitute the sauce on the pasta but not on the pizza and he said he had to talk to the kitchen manager. He comes back and says the alfredo sauce would ruin the integrity of the pizza and I was like WTF. My mind went to: So, Mr. Tipton, how could it take you five minutes to cook your grits, when it takes the entire grit-eating world twenty minutes? So, Kitchen Manager, how could pizza with alfredo sauce ruin the integrity of pizza at Kickback Jacks, when it doesn't ruin the integrity of the entire alfredo sauce pizza making world???? Now, this location of Kickback Jacks has made us the pizza with Alfredo sauce several time because of the allergy issue, but it became quite obvious to me that they don't care about their customers. The manager told me he was just the messenger and that alone tells me what kind of people they hire at their establishment. read more

This is my first time coming to this kickback jacks and it was awful. Service was awful. Food was cold. Sent it back because it was cold. They recooked the same food and brought it to me. Told my friend his food was a chicken Philly but in fact it was a beef Philly sub. Fries cold. It wasn't even busy in the place. Unacceptable. read more

The manager felt this was good for me to eat.. The bottom of the barrel crumbs......they are a big disappointment...keep going to the erst end Kicksbacks......the south is grimmy!!!!!!! read more

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I ordered the Cajun shrimp pasta. It was soooo bomb. I will def go back to try some other food options. Wish I would've gotten a picture before I devoured my food. read more

We found this place during visits to Johnston Willis hospital which is very close by. We now tend to stop here each time we are here. The salmon is excellent and I enjoy the fish and chips. Even the brownie Sunday dessert is large enough to share. Great staff and service. All around good place. read more

On this past Sunday morning, I was on a mission to try a new restaurant somewhere south of the James River. While on my quest towards finding this place, I stumbled across the new Kickback Jacks on Midlothian Turnpike. Prior to visiting this Kickback Jacks, I had the opportunity to visit the Broad Street location a little under a year ago and the experience wasn't anything to write home about. I was also able to visit this location on a Monday night during a football game to see if there was a difference in experience. So how did this experiences go? To find out, read below. The Good: Layout- This Kickback Jacks is the sports bar to rival all sports bars. There had to be a least 15 flat screen TV's that I saw and possibly many more, all having the ability to play different football games. The tables are situated so that everyone sitting down has the ability to see a TV without having their back turned. And because this location used to be the old Tripps, the seating inside has surely increased from when the old restaurant used to be in business. Sunday Morning Service- Service was not spectacular, but compared to my experience at the location on Broad Street, the service was pretty good. The server did not need to be hunted down for refills on drinks, the food arrived at my table in less than 20 minutes and I aside from having fries that were somewhat lukewarm, I didn't have any other complaints. Taste of Philly Cheesesteak- I ordered the Philly Cheesesteak which came with Fries. The Philly, which wasn't a traditional Philly, was still a pretty good tasting sandwich and the fries did not require any additional seasoning in my opinion. The food was also filling which was a plus with me. The Not So Good: Monday Evening Service- The quality of service seemed to be like night and day. While Sunday morning service was very quick and the food came out hot, Monday evening service was extremely slow. The server would disappear for long periods of time. The food had taken over 30 minutes to come out and when it did, the food was cold. Taste of the Award Winning Wings- I tend to judge the quality of a wing by how it tastes without the extra rubs and sauces, so I ordered my wings traditional. The wings are significantly smaller than other wing places like B Dubs, Bonchon (even the Midlothian location) and Hooters. The taste without the extras was pretty average. Nothing really separated the quality of the wing from other wing places without or without the seasoning/sauce. Price- The price for items in this restaurant were a little high in my opinion. The restaurant has a lunch special which can include 6 wings and a side for $6, but I'm a growing boy with a huge appetite. 6 wing dings to me is not even appetizer worthy. The cost of $10 wings was $10 if not a little more and it did not come with a side. For comparison purposes, Bonchon sells 10 wings for around the same price, but the wings are three times the size. Hooters sells a similar portion and price, but the wings are double the size. So to me, when it comes to the wings, the decision to have the small once made he hesitant to spend so much money on them. Overall- I was amazed with the new Kickback Jacks location, food has a good taste and I would definitally recommend this place to be a good hang out for watching sports events. Aside from the price of some food items I had no other outstanding issue with the restaurant. FOUR STARS read more

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So, I asked our bartender if I could get the Miller Lite $2.75 special being advertised. She stated that they don't have it, and she removes the cards, but they come back. Mind you I heard that several times from different tenders. I asked to see the manager, and he came out. I asked him why they were continuing to advertise, and he took it out of my hand, trashed it and left. Say what? I was just asking for the several times I've been here, it's actually the beer I prefer, AND $.75 cheaper per drink. I feel badly for staff who have to work for managers like that. I guess we need to go to TGI Friday's. It's not too much further... read more

Service was really good and food was decent. Sports bar vibe and menu and good pricing.

Came through on opening night and this place is awesome. I was in TV heaven here and I loved every minute of it. Parking lot was packed but we surprised that there was no wait at all. Service was phenomenal, and the food was much better than I was expecting. I got the BBQ Chicken Pizza and it was awesome. Flavorful and a huge portion for under $10. Wife got the Philly Cheesesteak and said it was one of the Breyer ones in town. Pretzel Stick Appetizer was a bit salty for me, but good nonetheless. It's dangerous that this place is right across the street from my sub division! This will be the go to place on game night! read more

Kickback Jack's - IBBQ Chicken Pizza (IT WAS EPIC). Guest ordered the Philly Cheesesteak(said she really enjoyed it). Got the pretzel stick appetizer - Sports Bars Near Me - Richmond, Virginia

I've visited this establishment for the first time, my cousin introduced me to it. She normally goes to the other location on Broad but this particular location is closest to me. Our waitress was not very attentive and she was very slow. I ordered the Philly cheesesteak and I was not impressed at all there was no flavor whatsoever. I will not be going back. My cousin did say that the food and the customer service is better at the Broad Street location read more

I have it a 3 star last time when I had wings. Had chicken philly and nachos. All terrific. For what this place is ... a nice sports bar. It serves itself well. read more

The food was amazing but the customer service was the absolute worst. My date and I ordered entrees and sides. Mine were amazing with zero complaints. My dates wings were excellent as well except for the totally mediocre Mac and cheese. All we wanted to do was switch it out for a Cesar salad and George the prick manager would not accommodate the simple change. What a disappointment! They definitely lost two valuable customers tonight which is so disappointing due to the easy fix of the problem. read more

Kickback Jack's - The blue box mac - Sports Bars Near Me - Richmond, Virginia

I started off with higher expectations because I had gone to two group Christmas parties here with a buffet style setup and the food has always been good. Strike 1: I called ahead two hours in advance saying I had a party of 11 coming. He asked how many high chairs and things looked up. When we arrived, they acted like they didn't even know we were coming. Nothing was setup, they waffled on where they were going to put us. We waited for 20 minutes while multiple parties were seated ahead of us, even one rather large one. Strike 2: our waitress hardly ever came by and several requests fell on deaf ears. I am VERY patient person but after sitting with no refills for 20 minutes, I did something which I have never done, which is go to the front station to see if we could get some service. To my surprise, our waitress was working front of the house at the hostess station. I asked if we could be seen with greater frequency and went back to my seat. It was still another 5 minutes before she came by and another 5 minutes before anyone had drinks. Strike 3: food came three meals at a time with large gaps at a time...AND my 4 year old was served dead last; like 5 minutes after the last set and 15 minutes after I got my food. You can't do that. He's a pretty chill kid but was almost in tears because everyone else had food. I asked about to two other waiters passing by but our waitress didn't come back any quicker. Strike 4: I'll called the waitress over because I didn't like my beer and wanted another one (not their fault). The waitress said she'd have to get a manger because all alcohol sales are final. I didn't ask for a free beer, I asked for another beer. Dinner went on and at least the food was decent, not phenomenal, but decent. Twice the waitress came back and asked if the manager had come to see me; he never did. Strike 5: after our food was long gone, we sat and waited for our check, which took about 15 minutes. It took another 15 minutes for our waitress to come back and get it. She apologized and said she was pulled in to work in the kitchen?!?! Not what I expected from a large restaurant. read more

This place needs to be shut down. The food is bad. The manager needs to go to Anger Management Classes and I've seen my share of employees hanging out, talking while folks were being unattended. If I could give this place a 0 rating, I would. read more

This was my first visit. The staff interacted with us pleasantly and the restaurant was clean. The meal, was not pleasant. We ordered pizza, it was bland and tasteless, and the toppings were incredibly sparse. Even though they advertise as being open until 2am, that's only on weekends. We received our food and began eating as the waitstaff began cleaning, sweeping and stacking chairs on tables at 11:30. While doing this, they discussed, LOUDLY how they now close at midnight, rather than 2:00am as advertised. They turned off the TVs and the music, upon which we could hear EVERYTHING, including someone in the kitchen asking, "Is that more rat sh*t?"! We will not return. read more

My 79 year old mother went here today. She doesn't use Yelp. This is her story I am posting for her--- I am complaining today to the treatment of a group of ladies that was trying to have some time together to eat and chat at your Midlothian, Va store. When entering the restaurant we were told they could not sit the 7 of us together. One of the ladies tried to tell her we had been there before and we did not want to be separated so we ask about 2 small tables together she said no so we ask for the manger to explain and he said we were being in a condesending manner and said he could sit us and was not going to now and ask us to leave. The one lady was asking him if he was nervous and he was very arrogant with her. I was not involved other than being with the group and the one lady has medicals conditions and she was in my car with me and she was crying so badly I thought she was going to have a panic attack. We had a 86 year old lady walking with a cane and a lady with an infant coming and a lady with her down syndrone daughter . I have lived in the area all my life and never experienced such action from a restaurant manger as we were not ugly in manner just was not able to understand why we could not be sitted together. We will not be going to KickBack Jacks in the future. read more

The good: there's a lot of TVs to watch sports. The bad: the food, the service. If you come here, come to drink and watch a game. The food is greasy and not that good, and the service is slooooow. read more

Stoped in for lunch 10 person party unable to seat us together the place was empty and slow 10 min wait to order 20 min for food had fish&chips ln all the years of eating fish&chips I never had fish slices sliced 1/8 of an inch thick and fryed like potato chips the rest of my partys food was fair now remember we could not be seated as one party when the bill came an 18percent gratuity was add on this is improper I will never come back and I hope to see a vacancy sign in the window soon read more

I actually like this place. It's a sports bar with big TVs and decent bar food. But if you want safety for covid don't go here. Half the waiters had their masks below their nose the entire 2 hours we were there and pulled them down when talking to each other and sometimes customers. And definitely no social distancing in the "outside" bar area, which waiters constantly come inside from. And like 80% of people not wearing masks when walking to the bathroom. Again, minus Covid this place is fine, just wanted to share the heads up. read more

Food was good, everything came out quick & our waitress was very knowledgeable and friendly. It was our first time there and I would definitely go back. Didn't give a 5 cause it was just okay nothing crazy exciting about it read more

Do not eat here! We sat in a booth up against the wall, we told our waitress there were bugs crawling on the wall next to us (a crazy amount of bugs not just one or two) our waitress came back and said "My manger said she knows about the bugs and we are getting someone in here for them, but we can move you to a new area" I can only imagine what the kitchen looks like then, I almost vomited. I ordered the ten piece wings and they literally still had feathers all over them!! Save yourself the trip and stomach ache!!! I will be calling corporate! read more