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    Kgeez

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - Kgeez

    Motorcycle repair

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    10 years ago

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    Russ Hays the Bicycle Shop

    Russ Hays the Bicycle Shop

    (9 reviews)

    $$

    I was recommended to this bike shop by a more downtown bike store. Kind of them. So many to…read morechoose from in and around Victoria, but I think I really found one of the best. It was time to get a new bike. I'd just discovered walk-thru's which sounded like a pretty good idea. Less leg lifting. I'm also very keen on the Specialized brand. My last one was, alas, stolen in Vancouver some years' back, or I'm sure I'd still be riding and enjoying that one. Some good advice given wrt my purchase. I found just the one at Russ's. It took a few weeks' to come, from the USA. After just a single ride I knew there was something wrong with it. And it wasn't as simple as the chain slipping. Over to Mike the bike. He came to the house. Had a ride on it. Took it away. Had some adjustments made and I got it back. I didn't use it again for 7 months. Took it out of its wraps in June. It was playing up again. But worse. Back to phoning Mike, who was, again, incredibly helpful. He came personally once more, hoping it was a quick fix. It was not. He took it away again. Took it out for a ride and the malfunctioning that was happening to me came up on his ride. And was immediately recognisable by him as a duff bike. Mike to the rescue. He did all the necessary things with Specialized and within a couple of weeks I not only had a new bike, same colour, features, but also a new invoice with a fresh serial number. Which I hope isn't important down the road. He delivered it to me on a Saturday. I am up and riding again. Loving my bike. Loving the service and the can-do attitude of Russ Hays bikes and some great staff. Try them first! A 100% recommendation from me. Happy and safe biking to all!

    I only leave reviews when I get exceptional service (if you don't have something nice to say..)…read more Russ Hay's is exceptional. I have ridden my bike across nine countries in the last six years and I have dealt with a lot of bike shops, often with the same problem that none of them seemed to be able to fix (gearing issue). Russ Hay's experienced staff fixed it. The welcoming staff, the exceptional service, the perfect assessment of what was needed, and the fair cost for parts and labor were all top notch. I wouldn't go anywhere else if I had a choice. I just wish they had a shop in Aruba (my next biking adventure)!

    Kgeez - motorcyclerepair - Updated May 2026

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