Fabulous staff, great location right on bike path. The gentleman working here on October 7-8, 2022…read morewas quite possibly the best employee they could ever have; friendly, knowledgeable and so helpful. From my phone inquiry earlier in the day, to his accommodating/helpful spirit when we rented - my family and I felt like we were well taken care, had all the local details and were comfortable and happy on our rides. The bikes were well maintained, comfortable and they provide helmets and locks for free. I also love that they supply free cycling maps.

I was recommended to this bike shop by a more downtown bike store. Kind of them. So many to…read morechoose from in and around Victoria, but I think I really found one of the best. It was time to get a new bike. I'd just discovered walk-thru's which sounded like a pretty good idea. Less leg lifting. I'm also very keen on the Specialized brand. My last one was, alas, stolen in Vancouver some years' back, or I'm sure I'd still be riding and enjoying that one. Some good advice given wrt my purchase. I found just the one at Russ's. It took a few weeks' to come, from the USA. After just a single ride I knew there was something wrong with it. And it wasn't as simple as the chain slipping. Over to Mike the bike. He came to the house. Had a ride on it. Took it away. Had some adjustments made and I got it back. I didn't use it again for 7 months. Took it out of its wraps in June. It was playing up again. But worse. Back to phoning Mike, who was, again, incredibly helpful. He came personally once more, hoping it was a quick fix. It was not. He took it away again. Took it out for a ride and the malfunctioning that was happening to me came up on his ride. And was immediately recognisable by him as a duff bike. Mike to the rescue. He did all the necessary things with Specialized and within a couple of weeks I not only had a new bike, same colour, features, but also a new invoice with a fresh serial number. Which I hope isn't important down the road. He delivered it to me on a Saturday. I am up and riding again. Loving my bike. Loving the service and the can-do attitude of Russ Hays bikes and some great staff. Try them first! A 100% recommendation from me. Happy and safe biking to all!

I only leave reviews when I get exceptional service (if you don't have something nice to say..)…read more Russ Hay's is exceptional. I have ridden my bike across nine countries in the last six years and I have dealt with a lot of bike shops, often with the same problem that none of them seemed to be able to fix (gearing issue). Russ Hay's experienced staff fixed it. The welcoming staff, the exceptional service, the perfect assessment of what was needed, and the fair cost for parts and labor were all top notch. I wouldn't go anywhere else if I had a choice. I just wish they had a shop in Aruba (my next biking adventure)!

Best bike shop on the lower island. Bob & Joel are honest, reliable experts on bikes and how to…read moremaintenance any types even if you didn't purchase from their shop. I purchased a Marin bike from this shop years ago. Super affordable to get your yearly bike maintenance if needed as my son is hard on his bike. They have been sharpening our ice skates for years and do it on the spot. By hand sharps to your profile needs. Wanna know. ASK them

My friend and I were visiting Victoria and wanted to rent a tandem bicycle to take in some nature…read more The team at Coastal Cycle were so nice and very helpful in setting us up for success! Helmets, saddle bag, bike lock, bike map, and even a spare tire we're all included in our rental. We had the best time and they even offered to take our photo when we returned! I've never taken the time to leave a review on here but these guys were so great, I knew I wanted to!

This business is permanently closed as of fall 2025. Disappointing that they did not reach out to…read morecurrent customers to let us know. I went there today to purchase an accessory that I'd been saving up for since September only to find closed doors. :(

Staff was awesome, had great suggestions on what bike and where to go. Very friendly. The bikes…read morewere pretty much new and performed so well! We left there wanting to go buy some! Really had a great time and can't wait to go back. We were able to go further because we had the pedal Assist than we would have without it. So relaxing too!

I have been riding for many, many years. I have learned to do most of my own work but sometimes I…read moream stumped. I dropped my road bike off anticipating a need for a new rear derailleur (10 year old bike) and other parts. To my surprise my bike was made right with a tune up. Hats off to these folks who did NOT sell me parts that I did not need. Job well done! Thank you

I've been to every bike shop in town, and this is the one I keep coming back to. Great service,…read morealways friendly, nobody cares if you are fast or slow, newbie or pro. Outstanding bike store!

I just moved to Victoria and was looking to buy a new commuter bike - a friend recommended…read moreFairfield. I couldn't be happier with my experience. The staff aren't pushy or pretentious. They aren't in a rush or on commission. I got a great new bike and returned a couple weeks later with a vintage bike that needed some repairs. They're just as happy replacing a jockey wheel on a 40 year-old 5-speed as they are selling a new bike. And they have a crazy inventory of hard-to-find parts. There are some strict protocols in place to protect staff and customers during the pandemic but their easy-going attitude crushes any annoyance that they create. Top shelf. Highly recommend.

Fairfield sold me a Terra Trike Tandem Pro. with a motor assist four years ago…read more THIS BIKE WILL NOT RUN WITH A MOTOR ASSIST THE WAY IT COMES FROM THE MANUFACTURER! I've replaced the whole drivetrain, = IPS, back wheel, bottom Bracket, chain, + all gears/cogs/cassette  + I've added a backup battery. I went from 30 gears down to two, one for flat out and one for hills (there isn't a hill this bike won't climb!!) It will travel at 16,20,30 km hr. (depending on the motor setting, 1st 2nd 3rd) from 10 to 12 hours a day with or without pedaling, TWO PEOPLE!! I did all this, WITH NO HELP WHAT SO EVER FROM FAIRFIELD!!! Bottom line: From my first (and last) experience with Fairfield's service department, It is of my opinion that, they (Fairfield) are running a make work program, either that or their mechanic is not a real mechanic! (stop me on the trail! I'll show you my proof!) Ray Make Note: I had to give them one star to post this.

Cycles West has been my go to bike shop for three years now. We've bought a couple of kids bikes…read morefrom them. Two new, two used. They also maintain all my families bicycles. I have all the bikes serviced once a year and we don't have any issues. It's a little costly but it's worth it because the kids and I can just hop on our bikes and ride. The Garneau kids bikes are well worth the money, way better than the Canadian Tire bike we have. Still trying to find an excuse to trade my Rocky Mountain in for a new Brodie because they are sooo nice... Good service, good products, very friendly and VERY knowledgeable. That's why it's my go to bike shop.

I went in to have my bike fixed and the owner was present at the time and did my quote. When he…read moregave me the quote I asked why it was so expensive when I had only asked to have the brakes fixed. He told me that he had also included a $79 charge for a tune up. I told him that I had not asked for that service and to please remove it from my bill. When I went to pick up my bike today my $70 quote he had given me at the time of assessment (he had told me that 2 other parts needed replacing as well as the brakes) was now a $151 bill. He had neglected to mention the $60 labour charge in my quote. It feels similar to the way car mechanics are known to take advantage of women or people who don't know much about cars when they enter a shop. I'm not even sure if those other parts needed replacing or he just said that they did so he could charge me more money. I would not trust this man again and I do not believe in the way he conducts business.

excellent! The guys are super knowledgeable and helpful. I just bought my Mirin e-bike and rode…read moreit home. Luke spent a long time helping me and was very patient as I chose everything exactly how I wanted it. Thanks guys!

Great and efficient service, very helpful. The staff is always nice and polite…read more Thank you.