I was recommended to this bike shop by a more downtown bike store. Kind of them. So many to…read morechoose from in and around Victoria, but I think I really found one of the best. It was time to get a new bike. I'd just discovered walk-thru's which sounded like a pretty good idea. Less leg lifting. I'm also very keen on the Specialized brand. My last one was, alas, stolen in Vancouver some years' back, or I'm sure I'd still be riding and enjoying that one. Some good advice given wrt my purchase. I found just the one at Russ's. It took a few weeks' to come, from the USA. After just a single ride I knew there was something wrong with it. And it wasn't as simple as the chain slipping. Over to Mike the bike. He came to the house. Had a ride on it. Took it away. Had some adjustments made and I got it back. I didn't use it again for 7 months. Took it out of its wraps in June. It was playing up again. But worse. Back to phoning Mike, who was, again, incredibly helpful. He came personally once more, hoping it was a quick fix. It was not. He took it away again. Took it out for a ride and the malfunctioning that was happening to me came up on his ride. And was immediately recognisable by him as a duff bike. Mike to the rescue. He did all the necessary things with Specialized and within a couple of weeks I not only had a new bike, same colour, features, but also a new invoice with a fresh serial number. Which I hope isn't important down the road. He delivered it to me on a Saturday. I am up and riding again. Loving my bike. Loving the service and the can-do attitude of Russ Hays bikes and some great staff. Try them first! A 100% recommendation from me. Happy and safe biking to all!

I only leave reviews when I get exceptional service (if you don't have something nice to say..)…read more Russ Hay's is exceptional. I have ridden my bike across nine countries in the last six years and I have dealt with a lot of bike shops, often with the same problem that none of them seemed to be able to fix (gearing issue). Russ Hay's experienced staff fixed it. The welcoming staff, the exceptional service, the perfect assessment of what was needed, and the fair cost for parts and labor were all top notch. I wouldn't go anywhere else if I had a choice. I just wish they had a shop in Aruba (my next biking adventure)!

I have been riding for many, many years. I have learned to do most of my own work but sometimes I…read moream stumped. I dropped my road bike off anticipating a need for a new rear derailleur (10 year old bike) and other parts. To my surprise my bike was made right with a tune up. Hats off to these folks who did NOT sell me parts that I did not need. Job well done! Thank you

I've been to every bike shop in town, and this is the one I keep coming back to. Great service,…read morealways friendly, nobody cares if you are fast or slow, newbie or pro. Outstanding bike store!

Cycles West has been my go to bike shop for three years now. We've bought a couple of kids bikes…read morefrom them. Two new, two used. They also maintain all my families bicycles. I have all the bikes serviced once a year and we don't have any issues. It's a little costly but it's worth it because the kids and I can just hop on our bikes and ride. The Garneau kids bikes are well worth the money, way better than the Canadian Tire bike we have. Still trying to find an excuse to trade my Rocky Mountain in for a new Brodie because they are sooo nice... Good service, good products, very friendly and VERY knowledgeable. That's why it's my go to bike shop.

I went in to have my bike fixed and the owner was present at the time and did my quote. When he…read moregave me the quote I asked why it was so expensive when I had only asked to have the brakes fixed. He told me that he had also included a $79 charge for a tune up. I told him that I had not asked for that service and to please remove it from my bill. When I went to pick up my bike today my $70 quote he had given me at the time of assessment (he had told me that 2 other parts needed replacing as well as the brakes) was now a $151 bill. He had neglected to mention the $60 labour charge in my quote. It feels similar to the way car mechanics are known to take advantage of women or people who don't know much about cars when they enter a shop. I'm not even sure if those other parts needed replacing or he just said that they did so he could charge me more money. I would not trust this man again and I do not believe in the way he conducts business.

"PITSTOP BIKES" aptly named! I'm an American visiting this beautiful country and showed up with…read morebike that needed some Love. And a Pit Stop is what I got! Victoria is major biking city. What that means is and what I discovered is to get your bike worked on often takes several days to a couple weeks as the bike stores around this beautiful city are backed up to say the least. Recognizing my short amount of time in the city and the danger of not having functioning breaks, PitStop got me in that day! In addition they have a wide selection of parts, cloths and assorted bike accessories that won't disappoint. Thank you PitStop

The individuals who own and run this place are clearly hard-working and incredibly knowledgeable…read moreabout bikes. I recall on my visit that every time I mentioned a concern, they had some sort of response for it! Additionally, my bike runs like a dream (general tune-up for quite an affordable price!) Thank you to a hidden gem in Victoria for bike repairs!

our experience was great from start to finish. We rented for four hours and biked the coastal path…read morefrom the shop to Fisherman's Wharf and all the way to Oak Bay Marina for a bike to eat. many lovely stops along the way with water stations and bathrooms. Pedego staff made sure our bikes fit us and we understood how to use the electric bike. we highly recommend this activity when in Victoria.

My daughters bike's peddle fell off while we were visiting Victoria. Pedego was the nearest bike…read moreshop to us. They were able to quickly put back on and get us on our way. Thanks!

If you're even considering getting a cargo bike to bike around with your kids, whether a long tail…read moreor a bakfiet (front loader) or a reverse tricycle, this is the place!! The guy who works there is extremely knowledgeable and will help answer all your questions and find a bike that's right for you and your needs. They also let you put your kids in the bike and ride it around the block, which is really nice, given these bikes can get expensive, being able to try it out is so key. I don't know of another place even close to these guys in BC in terms of the breadth of different brands/bicycles stocked in this particular market segment. If you've even toyed with the idea of getting a bike like this, just swing by this place. You won't regret it. They also have a store in Victoria and I'm sure it's just as great because it's the same guy who commutes up and back between the 2 stores with half the week in Vancouver and half in Victoria.

This has become my go-to cycle shop in Victoria. They have everything I need, make adjustments and…read morerepairs quickly and very affordably--often on the spot--and are just wonderful people. Also they have better hours--staying open until 6 p.m. helps a lot. Great location, too.

These guys are so awesome. Our daughter got her phone stolen, they talked to the person that took…read moreit, convinced him to turn it over, and got it back for her. Kyler and Jayden are top notch humans.

Had a great experience renting an e-bike for a few days to get around Victoria. Very helpful,…read morehooked me up with all the bells and whistles to make my experience easy and smooth - a saddle bag, phone holder for easy gps map checking. Super kind and swift service. Look forward to renting again!

excellent! The guys are super knowledgeable and helpful. I just bought my Mirin e-bike and rode…read moreit home. Luke spent a long time helping me and was very patient as I chose everything exactly how I wanted it. Thanks guys!

Great and efficient service, very helpful. The staff is always nice and polite…read more Thank you.