Bought my bike here, excellent service and selection-I've been really pleased with my purchase.read more

I am here for the Ironman 70.3 and my rotors bent in transit. Andrew stayed late for me and…read morecompletely fixed my bike (he is insanely knowledgeable). This shop is absolutely amazing! I'm am so grateful for their kindness! They get 10 stars!!

I have been riding for many, many years. I have learned to do most of my own work but sometimes I…read moream stumped. I dropped my road bike off anticipating a need for a new rear derailleur (10 year old bike) and other parts. To my surprise my bike was made right with a tune up. Hats off to these folks who did NOT sell me parts that I did not need. Job well done! Thank you

I needed to upgrade my rear 10 speed cassette with a 13-29 unit. I was told it couldn't be done…read morewith my short cage Campy Record rear derailleur by another shop and various other online retailers. Gerry not only installed the new cassette, along with a new chain, and new small chain ring (replacing the 24 year worn out one) and adjusted the rear derailleur. He explained everything clearly. Put the new system through its paces today. Worked great! Saved me from having to find another 10 speed derailleur of equivalent quality. I would highly recommend this shop for service.

Worst customer experience I've ever had at a bike shop in Victoria. The mechanics are incredibly…read morerude. I stopped in yesterday to see if I might be able to get a new chain for my bike. That was all I wanted, yet the mechanic starts off with, "If you want everything that's wrong with this bike fixed, it'll be $225." I'm like, WHAT. I just wanted the chain fixed. He pulls out his chain tool to show me exactly how worn the chain in (yeah, I know, that's why I'm there), and we talk about that and the fact the cassette's worn. Fine, yeah, I definitely should've replaced the chain earlier. And then he says, "yeah, and your bike is pretty dirty. I don't like to work on dirty bikes." But it's ok, they'll wash my bike for $40. I was willing to give them the benefit of the doubt at this point, but he kept referring to how dirty my bike was, and questioning my ability to clean it when I said I would. Again, it's a BICYCLE. I ride it over 40km every single day. It's going to be dirty. I agree I should clean it before I bring it to the mechanic, and that's my fault, but I had to keep hearing about it over and over and felt really shamed. Thank goodness they didn't actually have the time to complete my repair, because I'll never go back.

Easy to miss but once you remember where exactly it is and how to get there they are one of the…read morebest repair shops in Victoria and worth the effort to find. Helpful clear advice balanced to the level of understanding of the owner. Heck they will even offer advice for the DIY folks. Their basement parts and work room is more organized than the VGH operating ward! The guy could hire himself out to feung shui my garage anytime.

Cycles West has been my go to bike shop for three years now. We've bought a couple of kids bikes…read morefrom them. Two new, two used. They also maintain all my families bicycles. I have all the bikes serviced once a year and we don't have any issues. It's a little costly but it's worth it because the kids and I can just hop on our bikes and ride. The Garneau kids bikes are well worth the money, way better than the Canadian Tire bike we have. Still trying to find an excuse to trade my Rocky Mountain in for a new Brodie because they are sooo nice... Good service, good products, very friendly and VERY knowledgeable. That's why it's my go to bike shop.

I went in to have my bike fixed and the owner was present at the time and did my quote. When he…read moregave me the quote I asked why it was so expensive when I had only asked to have the brakes fixed. He told me that he had also included a $79 charge for a tune up. I told him that I had not asked for that service and to please remove it from my bill. When I went to pick up my bike today my $70 quote he had given me at the time of assessment (he had told me that 2 other parts needed replacing as well as the brakes) was now a $151 bill. He had neglected to mention the $60 labour charge in my quote. It feels similar to the way car mechanics are known to take advantage of women or people who don't know much about cars when they enter a shop. I'm not even sure if those other parts needed replacing or he just said that they did so he could charge me more money. I would not trust this man again and I do not believe in the way he conducts business.

I was recommended to this bike shop by a more downtown bike store. Kind of them. So many to…read morechoose from in and around Victoria, but I think I really found one of the best. It was time to get a new bike. I'd just discovered walk-thru's which sounded like a pretty good idea. Less leg lifting. I'm also very keen on the Specialized brand. My last one was, alas, stolen in Vancouver some years' back, or I'm sure I'd still be riding and enjoying that one. Some good advice given wrt my purchase. I found just the one at Russ's. It took a few weeks' to come, from the USA. After just a single ride I knew there was something wrong with it. And it wasn't as simple as the chain slipping. Over to Mike the bike. He came to the house. Had a ride on it. Took it away. Had some adjustments made and I got it back. I didn't use it again for 7 months. Took it out of its wraps in June. It was playing up again. But worse. Back to phoning Mike, who was, again, incredibly helpful. He came personally once more, hoping it was a quick fix. It was not. He took it away again. Took it out for a ride and the malfunctioning that was happening to me came up on his ride. And was immediately recognisable by him as a duff bike. Mike to the rescue. He did all the necessary things with Specialized and within a couple of weeks I not only had a new bike, same colour, features, but also a new invoice with a fresh serial number. Which I hope isn't important down the road. He delivered it to me on a Saturday. I am up and riding again. Loving my bike. Loving the service and the can-do attitude of Russ Hays bikes and some great staff. Try them first! A 100% recommendation from me. Happy and safe biking to all!

I only leave reviews when I get exceptional service (if you don't have something nice to say..)…read more Russ Hay's is exceptional. I have ridden my bike across nine countries in the last six years and I have dealt with a lot of bike shops, often with the same problem that none of them seemed to be able to fix (gearing issue). Russ Hay's experienced staff fixed it. The welcoming staff, the exceptional service, the perfect assessment of what was needed, and the fair cost for parts and labor were all top notch. I wouldn't go anywhere else if I had a choice. I just wish they had a shop in Aruba (my next biking adventure)!

Had a great experience renting an e-bike for a few days to get around Victoria. Very helpful,…read morehooked me up with all the bells and whistles to make my experience easy and smooth - a saddle bag, phone holder for easy gps map checking. Super kind and swift service. Look forward to renting again!

I rented a Trek Domane set up with Shimano 105 from Oak Bay Bicycles for a few days while on…read moreholiday in Victoria. Online rental was easy, and the shop provided pedals, flat kit, and a helmet. Matt got the bike set up for me perfectly, and gave me some valuable tips about where to ride -- a pro. The bike was great to ride -- on the roads and the gravel of the Galloping Goose Trail. And OBB could even drop off and pick up the bike from my hotel. Super service and excellent bike rental: highly recommended!

Cycle Therapy and mechanic Dale saved the trip! I had a…read moretrail mishap just a few miles into a Lake Cowhich trail ride that trashed my derailer. My hubby hobbled me together in order for me to barely bike downhill into this excellent shop. They not only had the derailer, hanger, chain, cassette all in stock that I needed but helped me get back to ride for reasonable fair price. We Really appreciated the mechanic shop and nice staff. Also, there's more, if you are in the market for a bike, they also have a well stocked bicycle shop for new acoustic, or e-bikes. This is a new feeling nice, air conditioned store and also had nice cycling apparel. Extra bonus was it was next-door to Duncan market pastry and coffee shop, which was also amazing. I guess if you're gonna break down, this was the place to break down, thanks cycle therapy.

We were a walk in with a mt bike tire going flat after riding from Cowichan lake to Duncan. ALL the…read morestaff were very welcoming and the technician was a solid reputable guy with decades of experience. They changed the flat tire on the spot and had us on our way in no time. It was delightful talking to them about the trails, and all things biking and keen people .

This business is permanently closed as of fall 2025. Disappointing that they did not reach out to…read morecurrent customers to let us know. I went there today to purchase an accessory that I'd been saving up for since September only to find closed doors. :(

Staff was awesome, had great suggestions on what bike and where to go. Very friendly. The bikes…read morewere pretty much new and performed so well! We left there wanting to go buy some! Really had a great time and can't wait to go back. We were able to go further because we had the pedal Assist than we would have without it. So relaxing too!