Langford's best kept secret - Nat and the gang are just a refreshing reminder that there are good…read morepeople out there! Nice to deal with, honest, more than reasonable, even helping out in ways that costs him - but of course, no amount of advertising can buy the loyal group of customers he has. Customers who, like me keep passing the word around! Thanks Nat, you guys are amazing!

From the owner: Keep your car in great working condition with regular maintenance services from Langford Parkway…read moreAutomotive & Transmission in Victoria. We service transmissions, clutches, engines, brakes and more, providing comprehensive diagnostics to ensure that we catch any potential problems with your vehicle. Call our shop today to schedule an appointment.

After servicing my transmission my car immediately started making a transmission noise while…read moredriving, they told me it had nothing to do with them so I took the car to the dealership where they found out that they did not fill the transmission to the correct level. after adding 1.5 liters of fluid the car now drives and shifts perfectly just like before bringing it to Westshore transmission I called them today to let them know what happened and they hung up the phone and refused to even listen to my complain.

They were my primary mechanics for years, but over the last one or two years their quality and…read moreservice have started to dip. I brought in my car to have the steering fixed, and they forgot to replace the panel underneath the steering column. Unfortunately due to its location I never noticed until much later. A year later I brought it in to have a windshield wiper motor replaced, it was replaced but misaligned, and the wiper arc didn't cover some of the windshield. I brought it in again to have that fixed and the transmission looked at, as the transmission was starting to experience issues. They told me it might be fixed by replacing the transmission fluid, which they did, but they charged me for fixing the windshield wiper misalignment, which was their mistake to begin with! Finally, two weeks after they replaced the transmission fluid, the transmission failed completely. I'm a bit resentful about this, I feel a mechanic should know that a transmission problem (one severe enough to render the car eventually undrivable after two weeks) couldn't be solved by just replacing the fluid. They replaced the transmission, and it works fine now, but: - The steering wheel cowling wasn't fastened properly, and slid down to block the gas pedal while my wife was on the highway. - They replaced the clutch, despite it being only a year old and my requesting they not do that during the estimate. - When I brought their attention to the panel missing from underneath the steering wheel (which they had neglected to replace from the steering job) the mechanic just shrugged and said he had noticed it missing from the 'bad' job done on the steering, completely oblivious that it was their previous work. - They charged me again for new transmission fluid. Admittedly I don't know if the fluid can be retained or not, but given the cost of replacing the transmission + their faulty assumption about the new fluid fixing things to begin with, it just felt like a poke in the eye.

My car was the victim of a hit and run -- luckily the runner's license plate was captured on…read moresecurity footage (ha!). For the claim, I took my little Pontiac to Belmont Collision as it's right next to my apartment building and it's an ICBC-accredited valet shop. I received excellent service from all the staff at Belmont. They took care of all the paperwork involved for the claim and for my loaner car (a rental from Hertz, covered by my insurance). They arranged everything so that when I dropped off my car, the rental car and the Hertz employee were there to meet me. The work took less than a week to complete (some of the parts took longer than that to ship, but they didn't take the car in until they had most of the parts so they could start on it) and they did such a good job of everything. It honestly looked better after the repairs, and they replicated my decorative vinyl sticker so precisely that I couldn't even tell it had been replaced. The cherry on top was that my car was fully washed inside and out upon return! I was so grateful for that. If my car ever gets banged up again (knock on wood) I will bring it here for sure.

I've been a loyal customer of Belmont for nearly 20 years -- until today. I called in, desperate,…read morebecause the windshield wiper mechanism was clearly installed wrong. The blades were rubbing against each other, and one finally snapped off while I was driving in the rain. I was shaken and upset. To my shock, the manager on duty, Kevin, responded dismissively and refused to help me, saying the shop was "too busy." Despite my distress, he essentially told me to "eff off." I then took my car to another shop -- also very busy -- and they managed to fix the wiper in under a minute. If a busy shop can handle a simple fix without drama, it's hard to justify staying with Belmont. After two decades of loyalty, I'll no longer use Belmont. My partner won't either. I'll be warning friends and family: if you want dependable service and respectful treatment, go somewhere else. Belmont -- your "too busy for customers" attitude guarantees you won't be so busy for long.

New in town and Lyall Street was recommended by someone on Facebook. I drove by to see where it was…read moreand found them open, even though they should be closed today! Owner was so kind and generous with his time. Took the time to find my headlight problem. But it would take longer than he could fit in. We'll be back - but wanted to acknowledge him taking the time with a 'drop in' on his day off!

I have been a long time committed customer and I can only say these guys are very patient and very…read moretrustworthy. I recent took my truck here and they gave honest advice that wasn't in their best financial interest. They showed me the areas of concern, while the truck was on the hoist. Honest owner, friendly mechanics. Worth returning

my dead car was resusitated in only a couple of days ,price was as expected and even got car…read moredelivered to my house .Will continue with this business My rating is all of the above.

Great local shop with skilled mechanics. Wait times can be up to a week if it isn't an emergency,…read morebut they are always willing to "have a look and see what they can do" right away if you're having an immediate issue. I used to only bring my car to the dealership for general maintenance and repairs but now, I only bring it here. The crew is polite, friendly and always helpful.

My car's steering system failed in Victoria, and the vehicle was towed to Glenoak Ford on…read more15/7/2024. A new part was ordered, but Glenoak refused to track it after it was shipped, and I was refused any info to track it myself. I was initially told it would be 10-14 days for the part to arrive. On another visit, I was told it might be 20-25 days, plus 2 days to install. It was critical I be notified when the part was delivered so I could adjust my travel plans. I was promised several times by the service department manager and employees that they would definitely notify me when the part was in. Despite my pleas and their promises, they never contacted me with that information. Actually, I heard from the service department only twice after my car was towed there; first, telling me what was wrong with it, and, second, that it was repaired. I was given a "courtesy car" for two weeks but was charged half its cost. They attempted to charge me $350 more than the initial quote, but relented when I protested. I was told there was a 2-year warranty on the new part, but this was not on any paperwork I received. Service techs did not secure the splash guard to the bottom of the car, so it fell and dragged for several kilometers before it could be taken off. Despite numerous letters and emails, Glenoak Ford has made no effort to acknowledge the company's lack of communication and its dismissal of my requests. There has been no offer to reimburse me or negotiate any unnecessary financial expenses I endured because of their broken promise to let me know when the part arrived. There has been no apology nor admission of wrongdoing from them. I do not recommend anyone, especially a senior, single woman, to take her car to Glenoak Ford for servicing because of its disrespectful customer service, broken promises, lack of compassion, and outright deceit.

I arrived at the dealership not expecting to leave that same day with a new car, but the excellent…read moreservice and explanations from the staff at Glenoak Ford, specifically Ben and Sam, made me feel confident in both my new vehicle and my decision to upgrade. Ben was very personable and understanding of my situation and was able to answer any questions my son and I had about the different options available. The coordination between Ben and Sam, who managed the financial aspect of our upgrade, was also seamless. Sam worked very quickly to get me approved for a vehicle I really liked and also got a good value for the vehicle I had to trade-in. Furthermore, he got me an even better rate a few days later for my lease as well as a warranty. Finally, he was able to arrange an ICBC representative to come in that same day and finalize the changeover of insurance and drove away feeling great about my new vehicle. Overall, it was a great experience with knowledgable and helpful staff that work quickly. I would highly recommend Glenoak Ford for anyone looking for a new vehicle. Lorie

We just bought our Niro plug-in. We are grateful to @ Armaan Gill for his care and service. He was…read morekind and listened to our needs. Attentive without being pushy. Plus, we get several things: a lifetime of free car washes, 200 credits toward services, and one year of guaranteed inspection. We like the entire team there. Plus, they have insurance services on-site. Fully recommend this business.

Awful experience with this company. They owe me money for taking my car to a different dealership…read morewhen they should have just looked at the car and fixed the problem right after purchase. Rude emails were sent to me when I wanted to cancel an extra package I was talked into. Did not hear back from a supervisor when asked to speak to one. Expressed my anger and frustration to this dealership and yet a year after they called to offer me services on the car. I said absolutely not. I have had nothing but issues with the car. Do not use this dealership.

got tires installed there 2016 kia optima, FAST serviceread more

From the owner: Making auto repairs/maintenance easier by bringing the mechanic to your door!…read more Onley's Auto is a family owned business that is committed to always providing quality service. We have been maintaining and repairing vehicles in Vancouver Island For over 20 years and are a full-service mobile automotive mechanic repair facility. We support small business and charities in this community and believe that is what drives our local economy. We invite you to try our services and give us an opportunity to earn your loyalty. Onley's Auto, Because We Care! Honest Advice – Onley's Auto only recommends maintenance and repairs that are justified by your vehicle’s needs. Fair Prices – Our services are priced at a discount to prevailing dealership labor rates. Our mission: We strive to perform the best possible work at fair prices, attempt to meet our customers’ time restraints and deadlines, and always stand behind our work. We will use our extensive knowledge of these cars to act in a consultative role to help you make the best decisions based upon your needs and your budget. At Onley'sAuto, you will always be treated fairly, honestly and with respect. Purchasing a vehicle is a major expense, and your car is often exposed a variety of harsh conditions, such as rain, freezing cold, or extreme heat.   Onley's Auto we offer a wide range of automotive maintenance and repair services that will keep your vehicle running smoothly.

i went here as I had dealt with a saleman in purchasing 2 previous vehicles from a different…read moredealership. I needed to trade "down" my vehicle and Jenner helped me accomplish my goal, getting a decent car without too much mishap. A problem arose in my vehicle within the first 30 min of owning it and they fixed the problem, giving me a loaner while they did it. To me, this tells the truth of a dealership, how they a handle a problem after they have your money. I will go back when I replace this car

Bought a 2018 Buick Envision in 2020 and really liked it then in 2024 we traded in for a 2023 Buick…read moreEnvision and we absolutely love it. Dealing with the sales staff was great and I can also say the service dept. staff are awesome. Keep up the great work!!!