I want to give a huge shout out to the Team at the Langford Boyd Auto Body. From the moment I…read morewalked into the door for an ICBC repair claim appraisal to return of my repaired vehicle they were Amazing! Clear communication on how the process worked and expected timelines. Cheerfully answering all my questions that I expect they have been asked many times everyday with every claim. When I came back for the repair they advised that it would take up to 2 weeks. They were professional and kind and everything was so easy. The job was done actually a few days earlier than I was quoted and ready on a Thursday. I tried to get there all day on Friday, but could not make it down before closing , and called in a panic just before closing. They quickly assured me it was fine and I could come in on the Monday. No problem. A special thank you to Carla and Tamires for exceptional service and support. Listening to my regaling of tales and laughing at my jokes. They took the stress out of my vehicle repair and made it so much easier. My car was beautifully repaired and shiny and clean. Thank you!

I brought my vehicle to the Langford Boyd Autobody shop for a bumper replacement after I was rear…read moreended. When I picked up my vehicle, the bumper looked BRAND new! Thank you to Thomas and Jamie for going above and beyond to help me through an unfortunate situation; you both went out of your way to make the situation a positive one for me. With gratitude, Stephanie

Super customer service from the moment I walked in to vehicle pick up. Great attention to detail…read morefor the body work repair. Thanks craftsman!

We were totally satisfied with the repairs to our car AND the incredible customer service we got…read more Just the same, people, get off your cell phones so we don't have to get our car fixed again!

My car was repaired quickly and looks like new. The office staff was very friendly. I was…read moresupplied with a courtesy car which was so helpful. 5 stars!

We only called for an estimate and they were not at all interested in working with us. Why? Because…read morewe were honest and said that we would not be able to have it fixed here because we are travelling back to our home province soon but needed an estimate for insurance reasons. The manager was not interested at all to work with us. Apparently they will only do estimates if their shop is doing the repairs, however they will do estimates for a price but did not divulge it until we pressed for the cost. He made it sound like it was an inconvenience all around. As they were recalcitrant we closed off the call.

Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!

(Update) Good job on dent removal but finished paint work has runs debris and overspray very upset…read moreas I need a complete respray there is very minimal clear coat it was mixed in the base coat so can't even polish it cause then there will be no clear coat to protect the paint very upset

Jeff Noyes (Oceanside Airbrush) destroyed the paint on the passenger side door and front fender of…read moremy collectors 1989 Honda Civic Si (according to 3 body shops it now requires a $15-1800.00 fix).. I have posted reviews (backed up by pics and text messages) to Yelp, Google, the BBB and Trust Pilot documenting this very sad experience... Jeff HAS NOT responded to my many, many texts but has now sent abusive texts to my 79 year old neighbour (who he also did work for) accusing her of letting me use her account to write (accurate) reviews of his work and threatening to come to her house if she didn't remove those reviews.... (which she did NOT write... BTW those texts are available for review upon request). Jeff not only wrecked my car... he is a menace.... Avoid him and his company at all costs!!! Pic 1: my civic prepped for painting Pic 2: Jeff's idea of a colour match Pic 3: paint "melted" by over buffing Pic 4: detail of Jeff's final "product" Pic 5: front fender over buffed

The staff and service were tremendous…read more The young lady working up front was more than helpful as I was in a hurry to catch a ferry. She helped me load my car up in the rain and made my day. Great work! Thanks

Horrible service, lies upon lies. Run by a bunch of clowns! Can't fix anything. They have had my…read morevehicle since February 2022 and it's still in pieces. They won't commit to a deadline on when it will be ready. DON'T take your vehicle here to be fixed! It probably won't happen, you'll waste a lot of time and energy and become very frustrated!

Took our CRV in after a hit and run . Estimate provided was $3.00 more than the ICBC adjusters cost…read more. Great service , finished on time and quality of work was top notch . Used them 3 times before and exact same experience . Gord

Porsche 911. Hit a deer…read more Provided excellent service. Recognized the importance of the car to me. Very good paint. Managed ICBC and insulated me from administrative headaches. Used OEM parts. Went the extra mile in customer satisfaction- Manager Matt was always informed and hands on. Matt met me on drop-off and on pick-up and introduced me to John, who was managing the repair. Fussed over the car on pickup and answered all of my technical questions. Happy customer. Not so much the deer.

What a disappointment The manager Shawn promised me he…read morewould fix my Bmw M3 convertible and did the contrary He destroyed it Beware!!!! Unable to fix it or even WASH the car after having it for 2 months All Bmw owners don't trust this place with your baby No respect for people or there vehicles

It was a true pleasure to find Lima Auto Body in Victoria. After having been the victim of other…read morebody, paint, and detailing shops that do substandard work (or end up damaging the vehicle), the crew at Lima exceeded my expectations. Their work is impeccable and the price is better than reasonable. They also honor their work and will do what they have to to make things right. Next up: paint the motorcycle! I'd give them 10 stars if I could. Really great people.

Outstanding, prompt, professional service. Highly recommend for any auto paint or body needs. Can't…read morethank these guys enough.

New Sprinter glass had an issue First Class Glass replaced…read morewith new glass right away. 5 stars.

Amazing professional technicians who came to my home to replace the windshield of my car. Easy to…read moreset-up appointments, and technicians were on time as scheduled. Great customer service and prices! Highly recommend for your windshield repair/replacement needs.