I've been a loyal customer of Belmont for nearly 20 years -- until today. I called in, desperate, because the windshield wiper mechanism was clearly installed wrong. The blades were rubbing against each other, and one finally snapped off while I was driving in the rain. I was shaken and upset. To my shock, the manager on duty, Kevin, responded dismissively and refused to help me, saying the shop was "too busy." Despite my distress, he essentially told me to "eff off." I then took my car to another shop -- also very busy -- and they managed to fix the wiper in under a minute. If a busy shop can handle a simple fix without drama, it's hard to justify staying with Belmont. After two decades of loyalty, I'll no longer use Belmont. My partner won't either. I'll be warning friends and family: if you want dependable service and respectful treatment, go somewhere else. Belmont -- your "too busy for customers" attitude guarantees you won't be so busy for long. read more

Very good customer service ,knowledgeable and very honest.I have used there services for years and will continue to recommend them and utilize their services read more

15k in repairs and the door was still broken, rental car was not ordered came two days late. Insurance says a plastic part of my bumper that clips on was not covered. After doing business with them they want to charge me $500 to clip on a $180 dollar part. So my car was not even fixed. Service is trash. read more

Belmont Collision - They don't even bother fixing my bumper or putting the old valance back on just left it - Auto Repair Near Me - Langford, British Columbia

So glad that Belmont Collision was highly recommended to me when I needed body work done. Although I live an hour away, I would absolutely use them again. All staff from the office, appraiser and body shop were professional, efficient and courteous. Perfect results. I was very impressed by their outstanding communication skills throughout the process. read more

There is simply no end to the outstanding things that I can say about Kevin, the Mechanical Team Leader, and his Team at Belmont Collision! They are amazing professionals with the highest standard of ethics that I've ever seen anywhere. I took my vehicle in to replace an oil pan gasket, Kevin warned me that it wasn't a quick repair on my vehicle and would cost 7.5 hours of labour plus parts. Having done business with him in past I immediately agreed to the cost. Unfortunately, the service manual led them down a false rabbit hole. They had to start all over and remove the transmission to complete the repair. Any other shop would have charged me for the additional 10+ hours of labour, double plus some what I thought I'd pay, to do this. Not Belmont!! Kevin said, "I quoted you a price and I'm gonna stick to it". Forget the lost income for a moment, this would have put them scrambling to keep up with other work that they already booked! Any other shop would have billed me for the additional work. Not Belmont. Not Kevin. If you need any kind of automotive work done, mechanical or body, Belmont is the only place you should go. 1 Million percent! Gibby. read more

My car was the victim of a hit and run -- luckily the runner's license plate was captured on security footage (ha!). For the claim, I took my little Pontiac to Belmont Collision as it's right next to my apartment building and it's an ICBC-accredited valet shop. I received excellent service from all the staff at Belmont. They took care of all the paperwork involved for the claim and for my loaner car (a rental from Hertz, covered by my insurance). They arranged everything so that when I dropped off my car, the rental car and the Hertz employee were there to meet me. The work took less than a week to complete (some of the parts took longer than that to ship, but they didn't take the car in until they had most of the parts so they could start on it) and they did such a good job of everything. It honestly looked better after the repairs, and they replicated my decorative vinyl sticker so precisely that I couldn't even tell it had been replaced. The cherry on top was that my car was fully washed inside and out upon return! I was so grateful for that. If my car ever gets banged up again (knock on wood) I will bring it here for sure. read more

I've had 3 major and 2 more minor repairs done on 3 different vehicles over the past 10 years. Very pleased with the repairs, price and timeliness. Located an excellent used replacement motor for my son's car. No issues & he continues to drive it happily 18 months later. Body work excellent - perfect match with existing paint. Prices are average or typical but work is top notch. read more

A simple diagnostic turned into 3 days of scrambling around and missing work, costing me hundreds of dollars because they're inflexible, and have poor last minute communication. All of this to tell me that they don't know what's wrong. I'll never go there again, and I recommend that you don't either. read more

My car developed an irritating squeaking noise in the front - I was unable to determine the location of the problem. I dropped it off at Belmont Collision late Saturday afternoon and explained the problem. They advised they would look at it first thing Monday morning and get back to me. Monday morning I received a phone call from Kevin at Belmont advising me they could not hear the squeaking noise I was complaining about. I went to Belmont and drove with Al, the mechanic who had investigated the noise, over rough sections of the road, and for whatever reason the noise was not evident. When I asked for the invoice I was advised there was NO CHARGE and if the noise did reappear to call them back. I was struck by the integrity of this company in that they had to have spent labour and shop time to determine there was no noise and notwithstanding the foregoing they did not charge for their investigation. Subsequently the noise did reappear and I returned to Belmont. They did a further investigation and determined the cause of the squeak was the result of a loose windshield which only presented when raining. The difficulty then was to "reseal" the window, however they advised there would be a risk in removing and resealing in that the windshield might break and the cost of the windshield was approximately $1,300.00 in addition to the $400.00 labour cost. They provided me supporting documentation to present to the dealer substantiating this was a warranty claim and the manufacturer subsequently resealed the windshield at no cost. I highly recommend this company for its integrity and customer service attitude. Wayne F read more

Great service from Dave and his Team , very trustworthy, friendly not pushy like other shops .. , communicates very well regarding my body work repairs. I've had all my vehicles including Lincoln Navs, , Mustangs , and all my Porsche body work done with Belmont. Will continue with future vehicles . The pic shows a finished repaired front end , sorry no before pics , was quite extensive read more

Belmont Collision - Front badly damaged , like factory new again thanks to Belmont Collision. - Auto Repair Near Me - Langford, British Columbia

I took my old Jeep to Jack at Belmont Collision for a windshield replacement. Not simple as the steel framing had to be replaced also. The quote was more than reasonable and the customer service, keeping me informed as work progressed was amazing and appreciated. Painting had to be done and it was expected that new paint would stand out against the old. However, they got the job done in great time and the paint matches fabulously. The cost never exceeded the estimate and the service from everyone was stellar! Thank you, will see you again. read more

The staff are all very kind, efficient and reliable. I've used Belmont twice, most recently for a huge scrape against a garage column that did thousands of dollars of worth of damage. All estimates and timelines are accurate and they always follow-up if there's any delay in schedule. I'm honestly surprised anyone has experience anything other than superb service--all the employees (I've interacted with at least 6) are professional, polite and extremely competent. read more

My sunroof shattered and after visiting a couple repairs shops that were zero help. Jack at Belmont, ordered the glass before my fleet management company approved the repair just to help me out quicker. Jack and his staff were so helpful, my car came back washed and vacuumed. I wish there was a six star rating. Jack is the man! Go the Belmont Collision if you want great service and no headaches. Ask for Jack! read more

Belmont Collision recently repaired our car, they provided us with a loaner for the week it was in their care, they fixed the car beautifully ( an eleven year old Honda Fit which now looks like new), and additionally, washed and detailed it. What a treat! Thanks Belmont! read more