Amazing service, I have been going here for fifteen years…read more They're always busy, but isn't that the mark of a great mechanic?

Wow!! After my last review of this repair shop, my friend got a call from Budget saying they wanted…read moreto make things right. I believe in 2nd chances as I hope most of us do. Here is where truth is truly stranger than fiction! My friend took the car in, and expressed an interest in selling the car after repairs were made. She was told by an employee that his daughter was looking for a car. A deal was struck to sell the car for X amount, with the promise that any repair would be taken care of by said employee. Well, wouldn't you know, a week later, the daughter does not want the car, and my friend is left with a $600 bill!! I will let the good folks of Victoria and surrounding area do the math on this one. Oh, and a side note. While I, and my friend are at the shop, a guy in an older Ford pickup comes in with transmission fluid running out of his truck, I assume after a repair job at Budget??? I wonder what he paid to have the repair repaired???

I highly recommend this business for your automotive needs. They are professional, knowledgeable…read more and go above and beyond to accommodate their customers. I feel completely confident and appreciate this business and highly recommend. The Added bonus is that they are located in Saanichton and we all should support our local businesses.

At the very end of the day, I went to Greenway needing a brake light fixed. Not only were they…read morehelpful and courteous but the bulb was replaced quickly and efficiently and with no charge. I live in the neighborhood so I asked some neighbors if they had used Greenway, everyone I spoke to had received excellent service there and would unreservedly recommend Greenway for auto service and repairs. I for one am very happy to have a service like this close by, I very much appreciated the friendly atmosphere, and in future I will be taking my car there for servicing.

Just moved to Victoria a few years ago and was looking for an auto repair shop for my older (2002)…read moreCLK Mercedes. Someone suggested this company and I am so glad they did. I have been to their shop twice; once for semi-costly work and once because I didn't know what the problem was, but they diagnosed and fixed it while I waited. Both times these guys were friendly, professional and completely honest about what work needed to be done and the overall costs included in that work, The work was outstanding and at a lower cost than other quotes for same work. I cannot say how great it is to move to a new city and find exactly the kind of company, employees and workmanship these people offer - honest, dependable and just great ! I highly recommend them to anyone.

I have been bringing my family's Mercedes cars here since 2004 and trust TC Motors to keep them…read moremaintained and repaired. Over that time new staff have joined and a younger owner has taken over, but all have been honest, fair, reliable, and skilled.

We were traveling from the states in our van when our brake light went on. Fairfield auto said they…read morehad a cancellation so they could fit us in even though they had a 2 week waiting period. They removed all 4 wheels and said our brakes were good. They charged us for inspecting the brakes but were honest about the fact that our brakes were good. When we got home we brought the van to our regular mechanic. They confirmed what Fairfield mechanic had said and replaced the brake sensors which solved the problem. It was scary to have mechanical trouble while traveling and on a limited time schedule. They were kind and honest. We are so grateful that Fairfield auto helped us when we were far from home!

I have dealt with them 2 times, and they were very rude :( I also at one point asked for…read moreclarification for something and they completely lacked any sort of understanding and ability to communicate clearly and politely.

Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!

My car was the victim of a hit and run -- luckily the runner's license plate was captured on…read moresecurity footage (ha!). For the claim, I took my little Pontiac to Belmont Collision as it's right next to my apartment building and it's an ICBC-accredited valet shop. I received excellent service from all the staff at Belmont. They took care of all the paperwork involved for the claim and for my loaner car (a rental from Hertz, covered by my insurance). They arranged everything so that when I dropped off my car, the rental car and the Hertz employee were there to meet me. The work took less than a week to complete (some of the parts took longer than that to ship, but they didn't take the car in until they had most of the parts so they could start on it) and they did such a good job of everything. It honestly looked better after the repairs, and they replicated my decorative vinyl sticker so precisely that I couldn't even tell it had been replaced. The cherry on top was that my car was fully washed inside and out upon return! I was so grateful for that. If my car ever gets banged up again (knock on wood) I will bring it here for sure.

I've been a loyal customer of Belmont for nearly 20 years -- until today. I called in, desperate,…read morebecause the windshield wiper mechanism was clearly installed wrong. The blades were rubbing against each other, and one finally snapped off while I was driving in the rain. I was shaken and upset. To my shock, the manager on duty, Kevin, responded dismissively and refused to help me, saying the shop was "too busy." Despite my distress, he essentially told me to "eff off." I then took my car to another shop -- also very busy -- and they managed to fix the wiper in under a minute. If a busy shop can handle a simple fix without drama, it's hard to justify staying with Belmont. After two decades of loyalty, I'll no longer use Belmont. My partner won't either. I'll be warning friends and family: if you want dependable service and respectful treatment, go somewhere else. Belmont -- your "too busy for customers" attitude guarantees you won't be so busy for long.

My car bad they fix good I'll be honest when I tell you that they don't upsell and they very clean…read morewith car and time was very fast and I got a free blow job to my sunroof drains. They said it is very very full. They did not charge for this happy ending very satisfied very relaxing experience. I would recommend this nice local #AUTO parlour very similar to my back home. Thank you very much. Come again.

This group of people are fantastic. Brian worked on my car and Fran was my liaison for the work…read more Professional to the max and know their stuff. I'm chuffed. Highly recommen. Mike D.

This honest and professional local Westshore automotive business has revised my trust for the…read moreautomotive industry. I brought my vehicle in to get checked for bearings, rotors and brakes, as well as transmission fluid change. They kept my car for a couple of hours and then called me as I requested to go over repairs and costs. I was even offered a ride back to my place. To my amazement, they suggested that I still 6 months to a year and that my vehicle was safe to drive. There was no cost to their inspection. Larry and Andy both explained what my challenges could be but that I did not have to have any repairs done yet. Wow! And Andy checked my transmission fluid and said it was fine. I was told by a local oil change business to have it changed at the cost of $300. Im grateful to still find a decent local business in the automotive industry that won't pull a fast one. I will be returning to Glen Lake automotive to have my repairs done when the time comes. Thank you very much for making this girl feel respected!

Some things can never be matched. This dude is an old school mechanic who knows his shit. He won't…read morebeat around the bush, neither will his employees. I know how to fix cars JUST fine, and I still brought my car here. I would bring it back again in a heartbeat because of the honesty, integrity and quality of work. They even showed me a trick to fix something after the fact for an issue I had but didn't directly care about but it was an annoyance. There's not a lot of businesses like this around anymore, THANKFULLY you are one of them!