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    Phoenix Cycle

    5.0 (2 reviews)
    Open 10:00 am - 5:00 pm

    Services - Phoenix Cycle

    Motorcycle repair

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    5 years ago

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    7 years ago

    ham-handed mechanic, half-assed workmanship. don't waste your time and/or money on these bozos.

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    People searched for Motorcycle Dealers 115 times last month within 15 miles of this business.

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    Island Motorcycle - Modified clutch hub

    Island Motorcycle

    (6 reviews)

    October 31, 2023, I bought a 2016 BMW S1000XR, with 71,000 km on it for $8500. At the time, there…read morewere 3 XRs, but a "BMW Master mechanic" working at the dealership told me that this was the best of the 3. The bike ran well, but when it was in neutral, and the clutch disengaged, it was a bit noisy, but 75% better after the bike warms up. I asked about it, but was told it was normal. When I looked online, several articles said that the clutch was noisy, and a factory defect. When I serviced the bike, I asked about the noise again, and was told not to worry about it by a "BMW Master mechanic". Also, the bike had the fuel pump replaced as it was a factory recall. And again, nothing was said about the clutch noise. Since the noise wasn't getting any worse, a qualified mechanic said it was nothing to worry about, and there were no performance deficits, I didn't worry about it. Fast forward to 2024, when I wanted to see if I could afford a new bike. I took the bike into IMC for an appraisal. The bike had 83,000 km on it, so 12k more than when I bought it. I didn't expect to get back what I paid for it, but I felt $7000 was fair, especially since the tires had been replaced 4000 km ago (they were close to worn out when I bought it), and I had a 500 dollar camera system installed (by a BMW Master mechanic who worked at the dealer). And since the Blue book price for trade-in was $8600, I thought $7000 was fair. However, after the inspection, they claimed the "noise" was possible signs of clutch or transmission trouble and wouldn't be able to give me anywhere near $7000 for my bike. This is what a disreputable dealer does, sell you something "broken", tell you "not to worry about it" when you ask about it, but when you try to trade the bike in, they stiff you. To say I'll never set foot in that dealership again is an understatement. I had planned to spend $20,000 plus my trade-in on a brand new XR. But guaranteed if I still buy one (since BMW knew about this problem, but didn't recall it, I'm doubtful), it won't be at Island Motorcycles. Edit 1 After searching online, and discussing the problem with the best motorcycle mechanic on the Island, I found that the outer clutch baskets from 2010 to 2020 on the 1000 series bikes are defective, including the RR and the XR. I talked to a professional machine shop in Texas that specializes in racing application clutches, and he's fixed and modified over 500 of these defective clutch baskets. It's a $2000 part to replace at the dealer, and he fixes them for 400 US. Below is a picture of one of his modified clutch hubs, and below that, the stock clutch hub. Mine is on its way to Texas now.

    The worst shop on the island, hands down. Ridiculous shop rates, hidden fees, incompetent…read moremechanics, rude staff, And hated by the entire community . can't wait to see you go out of business.

    Phoenix Cycle - motorcycledealers - Updated May 2026

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