Extremely slow. Been standing here for 20 minutes after I ordered 15 minutes before that. And no…read morechicken is even cooked. So I'm hoping the food is fresh! And the comments the employee is making in the back is not appreciated. "I don't even like white people" when asked if he was bagging an order.

In summary, this place STILL has serious time management issues and I wanted a chicken sandwich bad…read moreenough to wait an hour to get it only to receive someone else's chicken and shrimp basket instead. The employees were doing their best to hold it together and the food, though wildly incorrect, was still fresh and tasty. And at least I got the correct drinks and my apple pie. My main issues is with how wildly different the order I received was from the order I placed and paid for. The employee at the window got my drinks right and asked me if my order had an apple pie and I said yes. She handed me two bags and I felt like this was more than I ordered but I did order a couple of extras so I decided to pull around and check in the parking lot and go in if it was not correct. I didn't want to further inconvenience the people waiting behind me. I ordered two chicken sandwich combos, an apple pie, and two biscuits and I received an order that included a 4 piece with a biscuit, a two piece, a shrimp and chicken basket with a biscuit, and some mashed potatoes. As I said before my drinks were correct and I received my apple pie but the rest of my food was not there and what I got was not even close to what I ordered. I did eat the chicken strips and biscuits and the food was phenomenal but it was more than I paid for and not what I wanted. On top of that someone else was inconvenienced in the same way as me because they got my order instead of their own. The employees were not rude but they were not overly friendly which I understand given the amount of stress they were under. I feel they were doing the best they could and trying not to take that out on the customers. I feel like the problem is most likely a staffing issue. I can't imagine that it would take that long if they were operating with a full staff, even on a Friday night like this. Regardless of that the wait time is insane and a problem that seems to have carried over from when they were open before. Again, the employees were not the problem and I really feel for them because I am sure bad reviews like this one are negatively impacting their morale and probably their treatment from upper management. I also think it is ridiculous that they expect me to go back to the store and probably wait another hour to redeem the coupon they gave me for filling out the survey (which took another half an hour by the way).

Major disappointment as changes are quickly noted. Visit was 11:30 today. First, sauces are no…read morelonger readily available deferring to packets. Next drink flavors offering only 1 cola flavor. Other flavors not working. Then, the menu where they have many choices but seemed to lack flavor as in past numerous visits. It appears the bean counters won the battle between quality and lower cost. Premises were clean, seating was ample with few customers. Counter person was trained and handled transaction flawlessly. Order was as ordered. Most likely will not return.

This Arby's was a good place to eat at one time. I dropped by Arby's for a quick late lunch. The…read moreperson taking orders was incredibly slow. I ordered an original roast beef sandwich meal with a regular order of curly fries & a drink. Over 15 minutes later I received my order! Also there were no condiments or napkins on the drink dispenser island. A ticket time of over 15 minutes on such a simple order is totally unacceptable! To make matters worse, there were about a half dozen people in the restaurant, & they had already received their orders! The staff acted totally unconcerned! Totally unacceptable! NOT RECOMMENDED!

I got two salads from here last night and Im telling you that it was the worst. The salad ( if you…read morecan call it that) consisted of the stems and bones of romaine lettuce. And AND it ended up being a cupful and the rest red and green peppers and cucumbers. I am so angry. I realize firehouse mostly sells sandwiches but why do you have salads on the menu if you aren't even going to make it properly. The clerk was unkind ( for lack of a better word) not really rude but not nice either. I will not be back and this place gives firehouse subs a bad name !

Terrible customer service. One of the workers telling me I should go else where because I was…read moreordering a salad. And the workers seemed to be bickering back and forth making it a very awkward environment.

I was looking forward to the dinner but it was not as delicious as I anticipated it to be. The…read moreservice was good but I have had better authentic dishes.

I love the atmosphere. My kids love the music. The food is terrific.! Friendly and fast service…read moreeven on busy nights.

Always great food , fast service in the drive thru .. my kids love the food . And the play area is…read moreclean and well kept . Highly recommend.

We had breakfast at Chick-fil-A this morning. As usual, staff were friendly, polite, & efficient;…read morefood was great, as always! All in all, a thoroughly enjoyable experience!

Hamburger order was accurate, fresh but ketchup in packets. Food was appealing, tasty. Counter…read moreservices were pleasant. Restaurant was clean. Restroom was clean as well. Interior was neat. Soda fountain was working and napkins, straws plentiful. Much improved over past visit years ago. This will be my burger place since everything was much better than some of the others.

The service was excellent! They treated us well. The restaurant looked more like a lounge rather…read morethan a regular fast food place.

1. Ordered a pick up order, waited 10 minutes before being greeted…read more 2. Soggy fries 3. Over cooked burgers 4. Orders the Loaded Guacamole Smash Burger. Did not get my jalepenos chips. I know it said bacon pieces on the menu, but who puts bacon bits? Why not use real bacon???

The food that I was able to order was very good. I was…read moredisappointed because they were out of salmon. So I chose another entree. A deconstructed kabob but they were out of zucchini. So I went with pasta. They were also out of steamed broccoli. I was disappointed when I got my receipt. I had two medium draft beers that were $7 per glass. Just a little pricey for draft beer.

food is simple and ok, but its fast and convenient, love that they are on get upside. Wish they had…read moremore dessert options

We love Taco Bell! Great customer service very fast preparing and getting the food out. and it was…read morevery clean.