Ordered online. Went to pick up my order there were 5 cars a head of me, waited 25 min. One person got out of their car & went to the door that was locked & beat on the door till they got their order. I waited another 10 min. In drive-thru finally made to the window got my order which was cold but didn't kno that till I got home. I have not been bak since. The chicken was cold & greasy, gravy was watered down & cold, it was a horrible experience all around. read more

I'm a local and this is absolute last time I will give KFC any business. Ordered the 4 piece chicken meal.... 2 of the pieces were barely bite size. If you're going to count those little nuggets as a piece of chicken at least put 2 of them in there so the consumer knows you tried to make up For it. read more

They made us wait 15 minutes for our sandwich's then they got the order wrong then refused to fix the order. Shame on them we pay for it we should at least get what we pay for. I wish a manager was in I definitely would have complained about the workers they were just sitting on their butt's doing nothing. read more

So we were under the impression we were ordering a combination with a 10 honey barbecue nuggets drink fries for 999 for some reason their employee ordered A la carte 5.99 nuggets with a Small drink for 3.39 So we're thinking we're getting what we order I go in very disappointing, but I have to stop and go in and fix this order and they just left standing there. People in front of the ass is mine by 10 they all said the same thing yet with the waiting here for a long time, nobody paying attention, and just catering to the drive-through, only let certain coming to work. When I tried to point out that now we order the combo, she said go get the receipt I go out and get the receipt Enya they had only charged us à la carte well I said, why would we pay all that and not get everything that comes in the combo I hurt you I supposed to make weight until I blew up and I'll admit it. I had a moment I did not like the way I did, but she was rude and hateful and overstressed, and she threaten me because I said I wanted the general managers number she said I warn you I wouldn't do that I would call Robert and then she told me I was banned from the store so you know I can't see I was your employee when I was 15 y'all just lost a lifelong customer. Have a nice day. read more

We ordered a 12 piece bucket of chicken today and it was terrible. The chicken was dry , obviously had been cooked hours earlier and sat under their heater for far too long. It also tasted like the oil it was cooked in was old. We were very unhappy. I especially did not appreciate the woman at the drive through window saying it was "fresh from the fryer" when she handed the bucket to us. We found out when we got it home that she was lying. My suggestion is to check the chicken you order for takeout before you leave the restaurant so, you can return it if it isn't fresh. That's what we plan on doing from now on. We ended up throwing most of it away today. read more

I ordered a large mash potatoes and gravy and they didn't give me any gravy. Also the teenage girl there was very rude and quiet on the speaker. read more

KFC - Mash potatoes without gravy - Fast Food Near Me - Susanville, California

We've been stopping here for the last few years on our way to Reno. This time, very disappointing. Not long til closing time on a Sunday night. I'm disappointed in the cleanliness of the place. The windows likely haven't been cleaned since the place was built. We ordered 2-3 piece dinners. They didn't have Original pieces and they were out of most pieces in Extra Crispy, Again, small town Sunday evening. It was the type of place where you say " why don't you tell me what you DO HAVE. The staff: one young man and woman, were pleasant and more than helpful. Probably wanted us out so they could close Yes, we would likely stop again just because it's the closest KFC we have. I hope they are able to get the inside and outside cleaned up.‍ read more

Over priced and not very good food. This is only the second time I've been there in 4yrs and I Would not recommend.

First-time here and this place was clean and organized. We we're greeted by the friendly guy behind the counter. We ordered the 16 piece meal to go and he asked if we wouldn't mind waiting 10 minutes for fresh chicken. He offered us some drinks while we waited. That's never been offered to us at any KFC, so that was really nice! They get an extra star for that exceptional customer service. He also chatted with us about all the snow coming down. They gave us plenty of butter and honey for our Biscuits and lots of sauces for the chicken. After reading the bad reviews here I believe they've got it together now and would reccomend this KFC. They got all of our order correct, 16 pieces of extra crispy chicken and 8 fresh Biscuits and everything tasted just right. Our receipt said Wendy but Wendy didn't help us. It was a young man wearing a hat, the only one wearing a hat this evening Feb 10th 2019 5.33 pm. read more

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My husband wanted to stop here yesterday on our way to South Lake Tahoe. We went through the drive-through and he ordered the spicy hot chicken tenders meal and I ordered their chicken pot pie and coleslaw. My chicken pot pie and coleslaw tasted as expected, my husband's tenders were sitting on top a puddle of spicy grease! We don't normally get fast food, but we were traveling and made the mistake of stopping here. On the plus side, the biscuit and the fries that came with his meal were very good. read more

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In this area decent food is far and few between which is even more surprising that a fast food restaurant would be as fantastic as this was. Whoever is in charge here really knows what they're doing. Our order was unique, most people would make mistakes, which is common for us because we have a couple different dietary restrictions in our family, but somehow they pulled it off and the food was fantastic. It didn't seem like typical KFC, it definitely was KFC it just seemed more fresh. The restaurant was decently clean, service was very kind and professional, the atmosphere is what you would expect of a KFC, the price to the food quality was fair, and the overall experience was fantastic. Again whoever the owner is you picked great management and great employees. In a very small pool to pick from no less. This area is not known for its outstanding service or restaurants, maybe with all the changes in gentrification happening it's on the rise? I look forward to sampling more things around the area now. Great job everyone thank you for the wonderful experience! read more

There is a young girl working here who is very kind I think her name was Madison she was very nice and got my order correct and always had a smile she made my day so much better and doesn't even know it!!! read more

I ordered one small side of sweet corn, and one small side of mashed potatoes. When I received my food it was old looking, and the corn was dry and had no moisture and tasted old by a few hours. I recommend to ask for your meal to be cooked fresh to order. read more

KFC - Corn from my order. Look at how brown and dry this corn is. - Fast Food Near Me - Susanville, California

Didn't get what I ordered. Same problem. Months later. This KFC is the absolute worst. Long wait. Paid for more than what I got. Shame one me. read more

KFC - Fast Food Near Me - Susanville, California

I recently ordered their extra crispy fried chicken. Where's the chicken? It was overly salty and seemed like ¾ batter and ¼ chicken. I'll order my chicken from IGA Susanville Supermarket instead. read more

The last two times I've gone in for take out have been disasters! The first time got all the way home only to find out there was no corn on the cob! The last time the meal was not extra crispy as ordered, the biscuits were cold and hard like rocks! read more

Four stars? For KFC?!? What the heck? Yeah...any fast food restaurant gets put through it's own matrix. The food is expected. The atmosphere is expected and the prices are expected. But the service can vary and cleanliness moves up in importance. Service here was GREAT!! Friendly people who were helpful is more than one usually gets in a KFC. So four stars.. Oh yeah....and the green beans were good. read more

Great service and the drive through folks were very friendly , our food was great and hot nothing missing .what I ordered was spot on

Each time I've been to this place, it's led to grief and disappointment. Seems like they're always out of something or I get shorted. Badly managed! Last time I went through the drive through and ordered a 12 piece meal they put half my food upside down and when I got home there was gravy and mashed potatoes all over everything else inside the bag, not to mention inside my biscuits. He worst kfc I've ever been to. They don't keep the place clean either you can see food and trash all over the floor where they work. Not a sanitary place to eat! I highly recommend not eating here! read more

We have gone through the drive through a few times and have always had good service. This past Friday, March 11, Alyssa and the team did a spectacular job at making us feel like valued customers and providing quality food and excellent customer service. Thank you! read more

Don't laugh. I'm that person who knows she's about to go on a 3-hr killer hike and while everyone else pulls out a cheese sammie, I bring out my piece of KFC chicken and a biscuit. Don't be a hater. read more

I reluctantly am giving this poorly ran restaurant 1 star. I wish you could do a review with no stars or even minus the stars because the KFC manager on 11-4-2020 at 5pm ruined me from ever coming back to this fast food location. It took me 20 minutes to have my order taken in the drive-thru line and and additional 30 minutes to get my food. Rather than holding up the drive thru line, I graciously offered to pull around to the front. I was told it would be a 5 minute wait. I noticed the drive-thru was continuing to serve other customers. The inside of the restaurant was closed due to Covid so they were only serving the drive-thru customers. The nerve of that manager to continue giving out the chicken I was waiting for on my double order of two buckets of chicken. We were pounding on the windows to try to get their attention because the front doors were locked. My elderly father walked around to the drive-thru window to let them know we were still waiting and trying to get their attention. That rude manager had the nerve to tell him through the window that she could not hold up the line and make other people wait!! I spent almost $80.00 on dinner and that manager was a complete idiot to sat that to him. We tried calling the store numerous times and they never answered their phones. I feel sorry for the employees! Those employed were doing their best. The worst part is the manager sent out an employee to bring me my order. She should have come out to apologize for the wait time & her pour attitude. To top it off, she forgot to put in my 8 extra biscuits I ordered, all the sauces and they shorted me 5 pieces of chicken which I paid for. To me, this manager should be fired for her lack of leadership and customer satisfaction. read more

Don't come here. Dining Area is usually filthy, they never have any chicken ready, so you end up waiting about 20 minutes. Last time I was here(The Last) I ordered a 16 piece w/ sides. I get home to find I have 10 pieces. 10. I called to take back chicken or get 6 other pieces, was refused a refund. Never going back. read more

The food wasn't bad, the restaurant was clean, and the staff was friendly. They even recommended a deal that had the same things I was ordering for six dollars less. I appreciated it. If you eat at a lot of fast food places, you'll know that it is an accomplishment to get everything you wanted and paid for. They did that here without too much effort. The food was hot and good and there's not much else you can expect from a fast food restaurant. read more

Actually decided to return tonight.. gotta say they did clean house with the horrible employees... the guy who took my order was nice and got it correct..i mentioned to him about my previous experience and he apologized which was nice to see.. glad and hope things go up from there read more

My husband and I stopped in for a quick bite and received excellent service (the receipt said our cashier was Fernando -- five stars to Fernando!). Food was ready quickly and all items were freshly prepared. Don't normally review fast food restaurants but we agreed yours deserved a shout out! read more

Had dinner here with motorcycle riding buddies. I can't think of the last time I ate at a KFC and thought I would reacquaint my taste buds. While the mashed potatoes and cole slaw were good, the chicken tenders were not. I'm guessing I didn't order what KFC is normally renown for? Next time I'm out this way, I'll go somewhere else. No issues with the employees -- my chicken just wasn't good. read more

The only reason why I come here is because there is no where better. And the employees that work here know it. No customer service skills whatsoever. Things are better when the manager is around but other than that expect to get treated by complete crap from the employees. Especially the ones in drive thru. read more

They verified my order three times and still gave me the wrong order. It was a fairly simple order....two 5$ boxes and one honey mustard chicken received the Nashville hot. The biscuit was literally swimming in a puddle of grease and totally unedible.Ordered thighs got something unidentifiable looked like a back piece. Ordered extra crispy...hmm not that either. The cole slaw tasted old, threw it away. Not a place I would go back to anytime soon. read more

Employees do not wear masks.The Chicken in my sandwich was raw. I through my food away. I wont be back.

We had cole slaw, chicken tenders, and potato wedges. The tinders were all breading with a small ammount of chicken inside and the potato wedges were thin, flat, tough and old. The cole slaw was the only good part. KFC used to be good, but not here. read more

Only come here if you want highly overpriced food prepared by inept employees. Why would anyone douse the standard hot wings in bbq sauce? Money straight into the trash read more

Where is greasy chicken I've ever had I name is Ronald Carpenter take that for a fact my wife had a cookie with her fill up and I was not even cooked but the Greason dripping off of it do anything but I don't have chicken at KFC read more

Horrible, don't waste your money here!! I should have known, my first clue was that it was dinner time, 6:30 p.m. and absolutely no business!! Everyone except me already knew how bad it was and they were staying away. I ordered 2 chicken little sandwiches, 4 tenders and a mashed potato bowl plus two sides and an extra coleslaw. One of my sides were wrong. The chicken was so heavily breaded and the actual chicken in the middle was so thin that all you could taste was the tough, dried out breading. There was so little chicken in the breading that there wasn't even one whole chicken breast worth of meat in my whole order. Virtually ALL of the chicken had been sitting in their warming ovens for so long that it was completely dried out, tough and old. The chicken little sandwiches literally did not even have 1/2 teaspoon of mayonnaise on them. I spent $27.00 on the above order and they wouldn't even give me any dipping sauces! I had to pay nearly another $2.00 to get sauces. I paid nearly $30 for a bunch of garbage because that's exactly where it ended up. Next time I'm too tired to cook dinner, I will break out the bread and PBJ. I'll save the $30.00 and use it for a feast at the Atlantis Toucan Charlie buffet when in Reno! That's how much it costs for two at the lunch time buffet! And, you don't have to pay extra for the sauce! I will never never again go to KFC. One more thing, the place is filthy and disgusting inside. Everything is just nasty, broken and worn out there. Very sad. read more

They should really do their job right instead of gossiping about customers and getting orders wrong

Came here at 6:30 pm on a Wednesday. They were out of pot pies and it would take 20 minutes for new ones. Okay no problem, I'll order a family bucket of grilled chicken. They were out of grilled chicken and original recipe. Chicken is the main dish here. While the gentleman that greeted me was friendly and punctual it doesn't even begin to make up for the lack of product. read more

Rotten grilled chicken! And I mean it was literally rotten! My husband took a bite and spit it out and rinsed his mouth with soda! I couldn't even eat my meal after that for fear of food poisoning! I've never had a bad experience with any other KFC's but this one SUCKS!!!! read more

Just left there and the dining room was disgusting with food crumbs on tables and floor. Flies everywhere!

Very clean for a KFC. Friendly staff, had no problem making my double down sandwich even though I ordered it with some changes. I'll be back. read more

i ordered spicy chicken and mashed potatoes seperate and they gave me a mac n cheese and chicken bowl