Because I go there and they always get my orders wrong and I order my drinks without ice and they always put ice in them and im so done with it. read more

I placed an order on the app, and ordered chicken wings. When I got there, she told me I'd have to get a refund, there were no chicken wings. I asked her how do you get a refund and she told me that you have to go the way you ordered it. I cannot figure out how to get a refund. Also, I had ordered salad, and the dressing was not included. The food was greasy. I don't know why I do this to myself. read more

It was terrible from the service from a woman who obviously hates her job and hates everybody else around her, to the food which was the worst Jack in the Box food I've ever eaten in my history of life. I ordered a chicken fajita pita with no Pita and in a bowl with extra tomatoes and extra onions and there was honestly about 4 oz of food product in the bowl and I ordered two sides of bacon and they gave me two slices of bacon and the whole thing was over $10 and I probably got maybe 5 oz of food it was terrible terrible terrible if they put as much effort into their menu like any other Jack in the Box puts into theirs it would probably do a lot better, as it is I'll never come back here again and I recommend you go somewhere else anywhere else because this Jack in the Box is not the only game in town I was extremely disappointed. read more

Got a chicken sando with curly fries and jalapeno poppers. Everything was fresh and hot which is rare nowadays! Drive thru service was friendly and relatively fast read more

Well. They ares still struggling. At least the restaurant and bathrooms are open now! But Door Dash seemed to be more important than in house orders. Oh well. Got our food!!! read more

Not good. Ordered it through doordash and forgot to review on there so here I am. Ordered popcorn chicken and egg rolls. No napkins, no sauce that I did ask for, they mixed the spicy chicken with the original and I can't stand the spicy, AND the chicken was old! read more

Well waited 15 minutes to order. Another 20 for food. I understand they are busy but this is a little much. Lots of people with angry faces. Last time I reviewed this I was told they were going to up their game. Maybe kiosks. Go elsewhere if you're in a hurry. The food isn't that good!! read more

I've given them every chance to redeem themselves, but they continue to disappoint me. Close the Place down read more

Jack in the Box - Employees blocking drive through - Fast Food Near Me - Susanville, California

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I would not recommend this place for breakfast, unless you like your fried egg well done and rubbery! I guess jack in the box doesn't require any cooking experience to work there! It's not the first time I experienced this either! read more

The food is great and the service is also great. Every time I've gone through the drive through or walk inside, the service has been the same. read more

The food was good. The service was terrible. I ordered two kids combos and some other food. The cashier did not hand me drinks for the kids combos after giving me my receipt and when I went to inquire about it, he was already helping another customer. The customer who he was now talking to told the cashier whose name was Dakota, that the bacon was missing from his burger. the cashier, Dakota, told the customer, " That's not my fault I didn't make your burger. You can take that up with the cook. You want to take that up with the cook? The customer said yes sure I would like to speak with the Cook because I would like to get what I paid for. Dakota went and complained to the Cook that the customer didn't get bacon on his burger and the cook said that was no problem. She would make him a new burger. The cashier was very rude to the customer and had a bad attitude. I then asked the cashier, if I could have the drinks that came with my kids combos. He said I could have a bottle of water. I said is that the only drink that came with the kids combos and he said yes. He gave me one bottle of water. I said I ordered two kids combos and he said I only get one bottle of water. I said I ordered 2 kids combos and he snapped at me that I only get 1 bottle of water. He did not explain further. He said if I wanted drinks for my kids, I would have to buy drinks for them. I bought Two additional drinks for my kids in addition to the kids, combos I already purchased. I then double checked the menu and saw that the kids combos that I ordered both stated they came with the option of milk, apple juice, or water. I told him to look at the menu, and that I was owed those drinks. He said you get apple juice or water. I told him I wasn't offered apple juice. he said well I gave you a bottle of water. And then he told me that the pancake combo that I ordered for my other child, which is listed under the kids combos, which is listed as getting a drink, apparently doesn't count as getting a drink. His attitude was argumentative and rude. This is not the behavior of a professional employee that should be working the cash register. He lacked simple customer service skills. He was rude to me and another customer over simple requests. read more

At 6:03am this morning I placed a mobile order through Jack in the Box's mobile app. I submitted my payment and requested that my food be made now. When I arrive to Jack In The Box, I waited at the menu for 18 minutes, and was never acknowledged. Since this was a mobile order pick-up, I pulled to the pickup window noticing several cars behind me. I waited at the drive-up window for 20 minutes before doing a lap around the store to try to get my food again. Multiple people were honking their horns and trying to get the attention of the people inside the store to notice that we, the customer are waiting outside. I counted twelve cars and total. After started to frustrate me, I turned my camera towards the store and was able to record the individuals peeking around the corner to see customers driving up to the window trying to get there mobile pick ups as well. I'm not sure what was going on, but not one time did anybody come out to let the customers know what was going on. No acknowledgement whatsoever. According to the district manager, Chris, the store should have been opened at 6 a.m. . All in all, I was at the store for 42 minutes, had to be to work so I had to leave. This was very frustrating, because I didn't get my breakfast or my lunch which were both ordered together. That's what I get for choosing Jack in the Box in Susanville California. On previous visits there have been numerous mistakes and errors but I have not reviewed these because I know that during covid-19 there are difficult obstacles to overcome for franchise owners and business owners just as there are obstacles for myself to overcome as well. On a previous visit using the mobile app, I ordered food for myself and my family and the order totaled almost $45. I was not careful to select the pick up option and instead of going through the drive-thru I had to go into the lobby to pick up my food. This was my mistake, so I wasn't frustrated at the Jack-in-the-Box staff or the app or any other workings of this establishment. It did frustrate me was, the food that was given to me was an incomplete order. They tried to give me a sandwich, no fries, an order of tiny tacos and a milkshake and told me that that was my entire order. This visit took over an hour to rectify since they had no record of what they had put together from the mobile app and I had to rely on a screenshot that I had taken. This mistake could have been costly, but my lunch hour was expended and it was time to go back to work, so this is just another example of poor customer service and poor operations. I am not writing a poor one star review on this establishment because they are slow, or because the food is poor, or cold, or dirty, or anything else of that nature. I don't run to Yelp every time I get frustrated at a company. After living in Lassen County for 4 years, and numerous mistakes from this particular establishment, I should have known better dented try it again today. The reason I decided to write this review is because despite talking to corporate, and despite attempting to resolve the matter with the district manager, the situation is still unresolved. District manager Chris, told me that I needed to go into the store to receive a refund. I'm working as a nurse 7 days a week right now, and we are short-staffed leading to 12 to 18 hour days. I will probably have to cut my losses, rather than to deal with any drama that might result and somebody this place doesn't know walking in and asking for a refund. This morning's order was for a total of $9.76. I think I will leave matters alone so I don't ever have to go to this restaurant again. I'll conclude my review with a couple of positive facts. This restaurant has excellent food, generally fast service, though their service is not accurate and you need to check your order before leaving. It could be something as simple as forgetting to put ketchup in the bag for your French fries, or if you order a 10-piece anything, you might only get 9 pieces. The restaurant is clean and seems to be well maintained. When they get it right, they do it awesome which made this location one of my favorite places to frequent. Over the course of the last 95 days this store has gone down the tubes, but I wouldn't be surprised to see it get picked back up again. A final positive note, district manager Chris is very courteous and seemed genuinely concerned about resolving my issue. My complaint is, he doesn't seem to have the authority to do so in a fashion that would work for me, so I guess I donated $9.76 the Jack in the Box for my very last visit ever. read more

Jack in the Box - Order history screenshot of an order never filled leading to this review. DO NOT USE THE MOBILE APP TO ORDER HERE- - Fast Food Near Me - Susanville, California

What is up with Susanville? Every restaurant is out of something This Jack in the box is out of FRIES! Really Who is that Fuggin lazy to not order fries? WTF? Never going here again read more

When I need a junk food fix I come to Jack in the Box for tacos. I always order them with extra sauce so they have to be made fresh. That didn't happen here. They were terrible. Cold, soggy with really limpy lettuce and extra sauce just squirted on top and throw in a bag. They fell apart when you tried to pick them up. Ugh so bad, the worst I've ever had. Seriously inedible. We drove thru and didn't have time to take them back because we're going fishing. Enclosed is a picture of the receipt for management. I hope they can remedy this situation. read more

Jack in the Box - Terrible tacos - Fast Food Near Me - Susanville, California

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I don't get breakfast here because I don't want to waste time just to find out you're closed. You gotta pay your employees. It's also funny because I can say "this place never has workers" to out of town friends and when we pull through. 3 months later the issue is still there read more

Food poisoning. Ate half of my food last night and 45 min later I was vomiting on the side of the road. Stopping for another 7 times just to vomit. Never again. read more

Only place in the U.S. that won't let you order inside! The CDC says it's okay! You make it really difficult for people towing a trailer to order food! read more

Ayo suck our fuckin dicks.Dont come here if you expect good food.We serve chum to the bums and sandwiches to the fat bitches. All of our patrons a re e fat fuckin pigs and I hope everyday they get fuckin r worded and what I mean is I hope they get gang r worded till they are dead.i mean raped Fuck these dumb hillbillies read more

Got food poisoning from this place and threw up the same night, on the other hand the staff was putting on a good show and fighting right in front of me the entire time so at the very least I got dinner and a show, even if that dinner turned me into a fountain for the better part of the night. read more

Ordered the Sourdough Jack meal the other day and it was honestly the worst burger I've ever had there. I am a regular patron of jack in the box but the last few times I've been there the meal has been disappointing, but I kept returning thinking it would improve. It hasn't and they have lost my business. read more

Worst jack in the box I've ever been to . There always out of items . Never fails been here 3 times and they never have most common items in stock . read more

Just left this place 30 mins ago. Worst place I've ever been to in my life. Drive thru was 15-20 minutes and my taco had no meat inside. Barely got any fries too. The girl didn't offer us anything like napkins or ketchup like all the other locations I've been to do. Corporate needs to do something about this place. read more

Jack in the Box - What it looked like inside...empty just lettuce - Fast Food Near Me - Susanville, California

Food was good and it did take a little longer to come out us, but was fresh and no items were missed. The inside of the restaurant was clean as well as there bathrooms. Overall the family and I were happy with our experience. Would come back here when visiting in the area again. read more

I am crazy about their croissant sandwiches. They brought them back after several years' absence and now they are available 24/7, and cheap! The only thing I'd like is for them to bring back the sauce they used to use on the sandwiches. They're a little dry now. I recall trying to make it and determining that it was mayonaise and onion powder. read more

Waited a hour in the drive thru for my food that was not fresh! Got food poisoning. Missing food items. The staff was very friendly but I believe they are under staffed. Corporate needs to come in and help this business out or shut it down. read more

We just went in there and not a single employee on duty acknowledge our presence. The gal finally came over and took care of the couple in front of us, but then walked away. No body made eye contact. Everyone went on about whatever they were doing. We finally just left. Burger King is much more polite than that. read more

I just witnessed disgusting customer service at Jack in the Box. A man was in front of us waiting to order at the window, no car. He literally waited for 15 minutes to go up to the window to attempt to order. He was literally turned down and was told he could not be served. The man seemed confused and stated other places take his order at the window because he drives a semi truck and can not fit through the drive thru... then they bring the food out. The worker asked the man to leave and refused to give her name to him when he politely asked. When it was our turn to go up to the window we asked the lady working "So how do you guys help the semi truck drivers?" She literally stated "we don't.. we can't there's literally Walmart or Safeway right there" WOOOOOW... then we proceeded to drive up to the man and asked if he would like us to drive through and order him food. He kindly declined and said he's too disgusted to eat there. He went to say "this life is already rough, we don't get to be with our families & truck stops already won't let us shower..." I'm honestly heart broken... nothing personal against the worker as she's following procedures but shame on Jack in the Box, they've definitely lost our business as I hope they will lose yours too during this rough time. read more

Passing through to Reno and stopped for breakfast. We were the only people in restaurant stood at counter for 5 mins waiting to be helped manager and 3 other teen girls come out from back laughing and giggling. Ordered 2 breakfast sandwiches and 2 coffees . 15 minutes to get food and still no one else was inside restaurant.Workers were on phones texting behind counter laughing and joking with manager. Lots of horseplay goes on here it seems. Food was good but service sucked. read more

Firefighters in town saving our town and jack in the box refused service because their truck would not fit in drive thru!!!!!!!! Outer doors were locked so not rat here!!!! read more

After seeing their Grande Sausage Breakfast Burrito ad on TV, I thought I'd give it a try. Not a good idea after all. The burrito came with one hash brown on the side, which was cold, and the sausage inside the burrito was undercooked. In addition, the burrito was extremely salty. While there, I spotted something new called a croissant donut. I've never had a cronut, which I've been dying to try, so I supposed this was JinB's version of a cronut. Disappointing. It might have been tasty, but instead was doughy and undercooked. I don't think the fry girl knew how long to cook it, because she brought it out of the oil several times to inspect its progress. I can guess that timers hadn't yet been set up for this new item. They do make a good cup of coffee, however. read more

Jack in the Box - Jack-in-the-Box Exterior, Susanville, California - Fast Food Near Me - Susanville, California

Never been to a Jack In The Box before. We ordered a Doublejack, Curly Fries, Jalapeño Poppers & Panko Onion Rings. Great friendly staff! Food was on point! Yes, it's fast food but these guys really set an example for any restaurant on how guests should be treated. Great job, guys! read more

had an appointment in Susanville the other day so we went to Jack in the box for lunch. the food was hot and fresh however the kid who waited on us was not very sociable and slow. They put ketchup on all but one burger and I got a sausage, cheese, egg biscuit to go and when I got it home it was a bacon, cheese, egg biscuit in a sausage, cheese, egg biscuit wrapper. The cooks need to pay more attention to what is ordered and how they are putting them together. read more

Been here three times in the last two months. Each at a different time of day. Both times I'm asked to pull to the parking lot and wait. Not a big deal. But there are several cars waiting also. Not sure Jack knows about this one. If your headed through our town I wouldn't stop. Also customer service needs improvement. Keep on keeping on. read more

Food was cooked fresh and hot, inside there were some dirty tables and food on the floor. The front cashier staff was loud to where I could hear there entire conversation. Three stars because of the lack of cleanness inside. read more

Why does this happen? I order my food and I got everything completely wrong. I ordered 2 curly fries, plain burger, and 2 things of churros. But instead I got regular fries, the burger wasn't even close to what I ordered, and I only got 4 churros. Not to mention the fries were cool and soggy, the burger was very dry, and the churros were still cold in the middle. read more

Another fast food joint. As always we always have to wait a little longer than most fast food places but jack in the box provides 'fresher' hot fast food. That's a plus is my book. read more

1 hour 25 minutes, for a #7, fish sandwich combo, kids meal, and a monster ranch bacon taco. taco was burnt, buns were stale, and burgers were charcoal. fish was good, however my 6 year old son could have done a better job putting it together, finally the coke machine leaking syrup and a giant mess every where in the store. very unhappy, will never return. read more