I ordered the pot pie. It was all crust. There was no gravy, inside was dry. The chicken was like leather. There was gristle in the pie. I do not recommend the pot pie. read more

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It's been years since I've came into a KFC. We placed an order inside, food came out fast and hot. The restaurant was clean and lots of open seating. The spicy chicken sandwich was big and crispy with the right amount of heat in the sauce. It hit the spot for a fast meal, so I'd be back. read more

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After a terribly bad experience with the nearby Subway shop (inside Walmart) my daughter and I came over to get something to eat from this business. We ordered from the car and the person taking our order was not only professional but extremely nice. He even helped us figure out what we were asking from as we were going off of an app. What he helped us get was even better than the app! He was also very pleasant as we paid at the window and I wish I had gotten his name. The chicken was great, as was the rest of our order. I have always had good experiences at this restaurant, and they will continue to get my business. read more

I had ordered through Uber eats and on my side it says two breast and a tender, and what I had called and asked to have it remade they corrected me and told me it was a three-piece tender and we're very rude and we're unwilling to remake my order for me. Worst money I have ever spent, the food is cold and it's soggy. read more

Saw ad on tv about tenders box for $5. Checked the website using this zip code location and shows $5. Drove down there and saw the price on their menu board was $9 something. I said the tv and your website show $5. Employee says we don't know anything about that and you're the second car that came through asking about it. Unfortunately I paid the full price because we wanted them but this is the 2nd time this has happened at this location within the past 6 months. Don't know if it's the franchise fault or corporate but it' definitely ticked me off and seems like advertising fraud. read more

Not sure what was happening yesterday but the weight was LONGGGGGGGGGGGGGGGGGGGGGGGGGGGGG! There was a lot of people inside looking real busy, but it was a long wait to order, to get to window and to get food. On the upside, the food was fresh and warm, the biscuits were soft and tasty. The new sauce is really yummy with the tenders, and the 4 piece tenders with sides is enough for fill you up for sure. I love their biscuits and honey/butter. The employees were very kind and helpful. read more

Odered a Chicken Sandwich and a small water. They charged me $.50 for the water so l told them to keep it. I'm a Senior & Vet and they want $.50 for water are you serious? So in short KFC is cancelled for me. Rip Off! read more

We bought 2 chicken sandwich deals yesturday afternoon, 9May23. By far the worst sandwichs we have ever had there. What little meat was over cooked and very hard. Fries were limp and greasy. Today, we both have had severe diarrhea many times. read more

Food is over cooked and taste old and dry. Tried this place 6 times , no more. Fries old and cold

The concept of KFC and how processed/greasy their food is just makes me cringe. It also causes me to have explosive diarrhea. So I rarely eat if. My husband tolerates it a lot better than I do. I am not a fan of this particular location for a variety of reasons. The first and biggest being they're out of food half the time. Last time I checked, KFC was a FAST food restaurant. There's nothing Fast about waiting 20-30 minutes for take-out. Talk to me when I'm in and out in three minutes. That's fast. I don't see why they can't monitor these things better. You know, cook 8 legs, you get down to 4, cook more. Don't wait until all 8 are gone and make people wait forever. Employees here are less than great as well. I've never seen one who has any social or even basic customer service skills. I'm waiting for the day my service (if you can even call it that) will come with a smile. There's no greeting when you go in. If there's no one standing at the register, you're not greeted by anyone else working the line. It's like you're invisible. How hard is it to turn and say hi, someone will take your order in a moment? Shouldn't be rocket science, but it clearly is here. The other problem is the cashiers are putting orders together. There's no hand washing between touching money and turning around to box up my order. They use tongs, but no gloves. So touching money, touching the box/wax paper my food will go in, but using tongs to place the actual food in. Box is already contaminated, so the tongs seem completely pointless. This makes my skin crawl. Next would be the restaurant. They don't keep it clean. I've never, ever seen employees wiping down tables, mopping, restocking napkins, etc. It's like playing 'find the least dirty table' in here. I keep hand sanitizer in my purse for dirty tables and bathrooms. It's not ideal, but I feel like I'm putting some sort of barrier between myself and whatever germs are lurking on tables. Honestly, you're better off going to Fred Meyer and buying one of the whole ready-made roasted chickens. It's cheaper to do that, some cole slaw out of the deli and a container of potatoes or mac and cheese that you can microwave at home. Not only is it cheaper, your service comes with a smile, but the prep conditions are much more sanitary, and it doesn't make me ill after eating it. read more

Amazing and crunchy and delicious. Food is crispy. I wouldn't ask this place to be better.

Wow..its to bad to see how far downhill KFC has gone. I'm remember ordering a Chicken Pot Pie years ago and getting your moneys worth of chicken included in the pie. The top was bulging with chicken with bite size pieces A month or so ago, went over to the KFC on Olympic st ordered a Chicken Pot Pie and received a Potato pot pie, contacted the company and a certificate was sent out. Went down and redeem the offer, got a pie and it was perfect. So today I went out to the same KFC.. (shame on me) ordered two chicken pot pies and what do you know..I ended up with TWO Potato pot pies AGAIN, this is something I don't see on the menu, but I keep ending up with em. I opened up the pies, tipped it upside down and had to dig around a bit before finding any strands of chicken. Lots and Lots of Potatoes to dig thru but I founds some . (strands) Quality control don't exist is this store and that's to bad. I'm an Awesome cook and my pies don't compare to the KFC pies...that is, when I get one that has been put together correctly One of these days I will get the hint read more

KFC - 5 little strands of chicken and a pot full of potatoes and no I didn't hide or remove anything before tanking this photo - Chicken Wings Near Me - Springfield, Oregon

What can I possibly say about KFC in Springfield? Well the couple time I have been there I found the establishment to be clean and the ladies up front were as friendly and helpful as they could possibly be. I dont really care for their side orders but the fried chicken? Oh my gosh, in my personal opinion, KFC has the very best fried chicken found anywhere on the planet... Indeed I will be back! read more

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Slower than molasses on a cold winters day. Management needs to learn how to staff appropriately.

What has happened to your food? The gravy had no seasonings, just brown, blah gravy. Won't ever be back.

This KFC location has been the best KFC experience I have ever had, I went through the drive through and ordered a $20 fill up when I got home and bit into the chicken I was immediately surprised it was the juiciest most tender and Crispy chicken I have had from any KFC the side dishes were also perfect but the chicken really hit home. This location is a must stop for any traveler looking for some descent fried chicken. read more

KFC - 8 pc. Family Fill Up 12 Extra Crispy Tenders Bucket - Chicken Wings Near Me - Springfield, Oregon

The chicken is always good and so is the cole slaw. If I order in person and not in the app I can order all white meat with a reasonable up charge. Everyone is friendly and helpful. read more

The manager nailed it!!! She was friendly, energetic and just plain amazing to be around... I walked in tired and she greeted with a smile and was chatty and super sweet! The food was not bad either! She told us about a spicy sauce to try! Nailed it!!! read more

I am extremely impressed. The girl who helped us named Reyna was incredibly helpful and had a great attitude even though we were indecisive and had 4 separate orders. Food was delicious. Girl deserves a raise. read more

Didn't have an order for me when I showed up and was told to contact who I ordered through. My charge was refunded through grub hub and was given a coupon to use immediately. I did, somewhere else. read more

I have really tried to give them the benefit of the doubt time and time again. Last night was the breaking point. I ordered chicken strips and was told it would be 4 mins. Ok no problem I pulled around to the front and waited....and waited....and waited. 15 mins went by so I went inside. They hadn't even STARTED to get my food together. If I hadn't gone in I'd probably still be waiting! I get covid 19 but damn. Really?? I won't go back anymore read more

Went in with my boyfriend. the first thing we notice is all the tables were dirty as hell.but he decided to eat there anyways. so he orders a 5$ famous bowl and when he got it it was mostly gravy with very few pieces of chicken we we're both livid! This particular KFC has been shitty everytime ive been there. DO NOT EAT HERE! read more

We ordered 12pc all dark original meal, manager said going to take 15-20min I said ok we will wait, then they came back said it was fine we magically have it, but call first next time! Rude, unprofessional and DONT go here. I'll wait to see what our order looks like. This manager should not be a manager if they can't plan ahead for a 12pc meal at 5:22pm rush. read more

I have been here twice and both times it was disappointing. The chicken wasn't fresh and was like hard rubber. I ordered mac and cheese in the drive thru and when I got home it was sad that half my mac and cheese was burnt on the bottom. The service is okay and nothing to talk home about. Go to the one in Eugene if you have a craving it is 10 times better. read more

The service here is beyond horrible. When you walk in the door and stand at the counter for 10min without even a hello we see you we will be with you in a moment. Instead nothing they see you and nothing.. And on top of it taking money then not washing your hands and handling your food wtf.. I don't give a shit if you use tongs wash your hands!!!!!! Now the food it's a hit and miss half the time it's horrible such as cold old biscuits and chicken strips that look like they've been eaten and the list goes on.. I will not go this location anymore.You are better off driving to the gateway location better food and the service so far has been good. read more

FANTASTIC customer service best kfc in the country! Everybody was wearing masks and the got my order perfect and the cashier was very kind these are the essential workers we need. They deserve a thousand dollar tip! read more

I am still a big fan of the double stack which is the sandwich without the bread. Hope this becomes a staple on the menu and you will be able to order for years to come. read more

Even before Covid, this location has been awful. The employees are rude and the wait time in the drive through is extremely long. My fiancé timed it once and we sat in line for 47 minutes. Inexcusable behavior. Everyone there should be replaced. read more

I had a great experience at KFC today. The food was delicious. Extra friendly people, and no line wait. (Maybe it was just today but I was impressed) I get the 5$ value meal. Love the cookie bonus! . read more

Last time I ordered at this KFC they gave me completely the wrong order when I called to tell them it was the wrong order they said sure no problem come in and we'll replace it but I came back a few days later to have it replaced the manager Donnie was extremely rude and told me there was nothing he could do about it even though they screwed my food up. Poor management and poor customer service not going to be going back again read more

I was extremely impressed with the food but mostly the customer service. Reyna was very polite and very helpful with our long order and had a great attitude. Definitely one of the best fast food experiences ive had. read more

The Manager was a total rock star tonight! Exceptional customer service! Making our rare dinner out a nice experience.

Wow we went to KFC to have what we thought to be an early dinner and we stood in line for 10 minutes before we had to ask for help, then we ordered and we sat down and waited for 20 minutes before we had to go up to the counter and ask for our money back... Their response was "Oh nobody brought your food out"? We said no and we want our money back and we left!! Worst service we have ever had.... I would not recommend this establishment to anyone unless you want horrible service.. read more

It's KFC what else do you have to say, little spendy but it's damn good chicken and now you get a free cake who doesn't love that

Great service, very speedy. Although I had to ask for a straw (they were out by the drink station), the meat was so salty my tongue burned. And I got violently ill the 2nd I stepped out the door. Even worse the 2nd time. read more

We had a small wait that we weren't concerned with (running early anyway) and the manager offered us free drinks, a discount and an extra side. On top of that he was just friendly overall. Good service at fast food is rare, so I appreciate the Olympic branch read more

Horrible. We just waited for almost 10 minutes at the counter just to find out that they ran out of the kind of chicken we wanted. We ended up leaving with nothing. read more

waited 12 minutes in drive thru. then the girl at the window asked me if I wanted to wait another 8 minutes for biscuits. During dinner rush. when you're KFC, it's Bad to run out of biscuits at dimmer. then, the clerk was so "oh well" about it. we went somewhere else. read more

Took 30 min to get through the drive through then the 5buck box came with hardly crispy chicken tenders and i didnt even ask for tenders and they gave me no potatoes only a bowl of gravy. These people want $15 an hour and can't get an order correct. It wasn't even that good of food anyways. Get your shit together please read more

bottome of the barrel food. felt sick last time I ate there. food tastes fake, flavorless, salty and gross grease. I would literally prefer just skipping dinner rather than eating KFC, even if it was free. The only thing I would get there is maybe coffee or Tea. Even though I gave McD's the prize for worst food, KFC is just as bad in my opinion and they might very well win the prize next year! read more