THE MANAGER SHOULD READ THIS REVIEW. The employees who were charging customers 2/3/20 8:30 pm should really be supervised. The girls who were behind the register are stealing money from customers. They overcharged me and have me the wrong order. SHE READ ME MY ORDER CORRECTLY AND CHARGED ME CORRECTLY FOR THE CHEAPER ITEMS ON THE MENU. Then handed me ALL my food INCORRECTLY. I was already home by the time I checked and I wasn't going to waste my gas money to go fight with a bunch of teenage girls who hate their job. I know this isn't a fine dining establishment but at least give me what I paid for. read more

Tonight we ordered a Nashville wings. Instead we got a Buffalo sauce wings. Who ever was in night shift didn't care if our order is correct. They know that people in the drive thru won't check their order and take off. So much dishonesty with work or your service will come back with you someday. I know they don't care And its give a bad experience for people to come back here. Who ever is the manager please if you care for your employees or your work train them to put the right order. read more

WARNING Karen alert: This Taco Bell/kfc SUCKS. Never get an order right. If it wasn't more than 3 times I wouldn't be writting this review. Bad costumer service. Don't waste your time and come here. The Manager is cool though. But it's rare when he takes your order. read more

We waited nearly 30 mins for 5 hot wings. I kid you not. 5 effin' hot wings. Somehow they messed up our order and charged us $34 for someone else's drive thru order. Instead of realizing that our order was messed up and clarifying it with us, they just let us sit to the side for hella long. I usually like their hot wings as a quick snack, but this experience was pretty bad and it was nothing, but quick. However, I gave them 3 stars instead of 1 star only because another employee that helped us refunded us the overcharge and doubled our order to 10 wings for free. I do appreciate that effort in correcting their system error and helping with the wait time. read more

I went to the drive thru, and thw girl helping us was so rude! I asked her for extra hot sauce and she says what do you do drink it? And then she is talking to her coworker in front of us saying" bitch its so cold and she gave us the wrong dipping sauce and once i got home i was missing my mac & chesse! Wont be returing here! They fucking suck!!! read more

I rate this place one star because they pull a bitch move on January 22, 2014 at night time (11:30pm). I have place an order for 20 piece barbecue wing but they said, they only have 10 piece to cut in half; maybe they running out, that what I thought and ask me to wait 10 minute. When I paid and saw the receipt it shown me 20 piece and I thought--oh, they have 20 piece now for that 10 minute wait. After 10 minute later they give me my foods--I didn't have the chance to check my item before heading home and it turn out bad because they give me 10 piece and charge $14.00 something for the price of 20 piece. They a mess up my order and pull a bitch move me that day. The guy that took my order is Irma in hoping he will know that he mess up my order--I was disappointed. For all the reader, check your item before heading out because you would be sorry later. read more

KFC - Fast Food Near Me - San Jose, California

The old guy manager very cheaply. He didn't give sauce or even napkins. I bought a bucket chicken without sauce I have to ask the guy after that. read more

Only thing I want to say when customers are ordering in drive thru don't don't rush the customer if the employee is having a bad day put another employee to take orders.... plus how does a customer wipe there mouth and hands off when you don't give napkins .... STop rushing to give the customer there orders!!!!'n read more

I would never want to go back here ever again. I went inside with my mom and sister to order something and the person that was mopping the floor made it smell like poop. Another thing, don't forget to double check your order because they might forget something. read more

Why not both? Breaking away from the traditional one menu option that plague so many restaurants in San Jose, this KFC/Taco Bell (all of the powers, none of the weaknesses) gives you TWO whole menu options. Because really, who can truly decide between the Mexican Pizza or the 3 piece meal? Thus sprang forward an invention that must have been the result of high times at Ridgemont High. This location isn't bad. Both menus seem to be complete with requisite items. Service is spotty at times, but I understand it's a fast food joint with staff that's overwhelmed/overworked/underpaid. Make sure to always double check your order. On my last two visits, in my haste to stuff my face with fast food, I forgot to check the bag and I missed a few items. Not sure why the reviewers have blasted this spot. It holds well under typical fast food standards. read more

They always for get my pickles when i order the chicken strips Nashville hot and never tell me there out and charge me for extra done this twice to me. read more

Hold the mold please! You need to check your food before you serve it! don't think we will be going back anytime soon! read more

KFC - Fast Food Near Me - San Jose, California

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Went to KFC for a fried chicken and mash potatoes fix. The drive thru line was super long, so I parked and went inside instead. Jokes on me, there weren't too many people inside, It wasn't busy, just a slow moving service. Probably would've done better waiting outside in my car. The cashier was probably having a bad day. It was slow and quiet, yet she mumbles and picked up an attitude when asked to repeat herself. Already with the attitude and slow moving line, she allows this lady to cut in front of everyone read more

I stop by here very often . And although they have forgotten to give me my cookie every once in a while I am lightly pleased with this place. Today however, i ordered my regular K6, 3 chicken tenders and i was very disappointed to see the size of them! So much that i'm here for the first time in 2 years writing a review! Like i even had to click the Forgot Password button. I've gotten small tenders in the past but this??? i'd call them nuggets. read more

Went over there and ordered kfc and crunchy tacos today. Came home to crumbled tacos. Not broken in half, literally crumbled as in they were broken in pieces. The third taco was wrapped up with the hot sauce inside!! I know it is New Years and you have to work, don't take it out on the customers. If I lived nearby, I would went right back. Called them and of course they didn't answer read more

This please really Need to fix there time opening. Having false information on the website.

I would give this kfc/ Taco Bell a ZERO START and I'm not comin back, CUSTOMER SERVICE SUCKS, some little boy took my order and the whole time you couldn't hear him and would just have that look like he didn't want to be there... IF TOU DIDNT WANT TO BE THERE, find a job else where, the sodas were out they were backed up to customers, and some lady got mad cuz some lady came in and just needed a cup of water and wanted to charge 3 dollars so I gave the 3 dollars smh (disk disk). read more

I live very close to this place. My mom loves coming here for the mild bean burrito. I remember the good old days when I would hear, " Welcome to KFC Taco Bell, this is Charlie, How can I help you?". I would come just to hear Charlie talk LOL CONS They mess up drive thru orders very often! My mom always calls the manager immediately to report it. Usually they are very nice and ask for you to stop by later and get a free replacement meal. The drive thru is always packed at night. So make sure you check your food! The tacos always lack cheese. I usu read more

Drive thru waits are extremely long, especially if cars don't know how to move up properly. There will be a line leading onto the city street, which is a major inconvenience and hazardous to oncoming traffic. Perhaps these owners should think about reconstructing a new drive thru solution and/or update drive thru operator task to more efficient speeds. Taco Bell & KFC are two of my personal favorites, so I don't like to see them struggling like this. Losing business over poor construction and lack of moral in workers. My food was exceptional and nothing stood out, which is okay. However the ACTUAL 35 minute drive thru wait is repulsive and extremely unprofessional. read more

I have to show some love to this location- they have never messed up my order. The drive thru line is always long- but it goes quick, and my food has always been fresh. And what could possibly be better than being able to order some Colonel's original recipe , mac -n- cheese, and crunchy taco's all in one place- right? Genius! read more

Ehh to the food and a bigger ehhhh to cleanliness. So many ppl working there send one guy out with a towel to wipe up the table please! Otherwise 3 stars if it was cleaner. read more

Taco Bell and KFC got married, Good, now my 2 favorite artery clogging haunts are joined at the hip so I can do even less exercise to get to them. My cardiologist will be so happy. To be perfectly honest with you though I really don't go here that much any more because KFC chicken flavor quality has nosedived since they removed their transfat. It is my God given right to fill my veins with solid sludge and no government is going to say otherwise. The colonel would be spinning in his grave if he only knew what his dream has fallen to. read more

This place is ok. You go in and out. The drive through is a bit slow though. I really hate it how you can't turn left after going out of this place... makes you turn right! read more

This is probably the worst KFC location. I was THE ONLY customer at the time. I ordered 4 Famous Bowls and it took FOREVERRR. At this point, I assumed everything was going to be fresh/hot at the very least. I got home (3 minutes away) and everything was cold... not even lukewarm! In fact, the shredded cheese was still cold. On top of that, they forgot the corn in all the bowls! Horrible. read more

Every time I come here, they always forget something. Even when I say,"Is everything here?" They say,"Yeah." Then one time, I asked to change my order and they said they changed it. When I check the receipt, it was left unchanged. Chicken is sometimes undercooked as well. The employees are rude. read more

I asked to put the gravy on the side (not on the mashed potatoes) . I don't know what the manager was thinking since he's the one who took my order. Very disappointed read more

KFC - You Had One Job ‍ - Fast Food Near Me - San Jose, California

well i can't complain, it's fast food, they're all the same, so wat it comes down to is service... and this one disappointed. I specifically asked for rasberry Iced tea, they gave me plain iced tea... I wanted to wash my meal down with something sweet, instead, I got something bland... arghh!!! read more

I really don't know why I come here sometimes. About a week ago I made the mistake of coming here yet again. My friend wanted Taco bell which is unusual for him. I decided to get the chicken bites (damn commercials) Anyway what I got for almost 5 bucks was some greasy, burnt, dried out, damn near broke my tooth pieces of, I think it was chicken. What possessed them to serve that crap was beyond me. So because of that, KFC you have become the latest member of the one star club. read more

The employees were great at working together when the place needed a clean up. But the fact that it needed one... there were maybe three small groups in the place and when I came in, there wasn't a cleaned up table anywhere. Also... popcorn chicken isn't around anymore?? boo. read more

I haven't been to this location in some time but now I know why. They gave my order away had me wait a long time and still got my order wrong. Never again will I return here. read more

tried going to the drive through 3 times around 9:30-10:30am and no one helped me even once. there were people inside looking at me but didnt help me. read more

Just went ordered 6 Breast and 6 leg. Paid extra . They gave me thighs and 1 leg. Consumer beware. Check ur order!?

This kfc is definitely not fast food. If you are using the drive thru -- it will likely take you 30 minutes so it is likely quicker just to drive to another kfc. read more

My go to items at KFC are their Hot wings and Mash Potatoes and Gravy. Beside the fact that their food quality has gone way down, those were the items I could still count on when I go there.. until yesterday! If you are like me, I loved their original hot wings and how it was lightly battered, perfectly crunchy, well seasoned with a nice hint of the spicy kick, but when I purchased them yesterday it was the worst wings I've ever eaten. First of all the chicken tasted super old too, like its been re-fried too many times. The battered are heavily coated on the wings that with each bite it actually taste like raw flour. As if that wasn't bad enough, it was extreme lack of its spicy kick and overpower with saltiness. Speaking of salty, eating their potatoes wedges was like having a ton of salt packed in your mouth every bite! And my goodness their mash & gravy, overly buttered and spices. It also left hint of burnt after taste in your mouth that will not go away. I have to say, they finally ruined KFC for me. read more

This outlet has slight turnaround with the new staffs. Awful wait once and bad services. Good job.

2nd time I've been there as a drive-thru customer. Ordered 2 $5 fill-ups and both times these meals were missing the cookies! If they had runout, I would expect them to mention it and or compensate the cookies for something else. I tried calling their # twice to speak to a manager, but no answer. read more

Bad service, always giving me a hard time whenever I want to order something. I only go here to buy my sister food since she likes to eat the fried chicken here. Whenever I ask this location to replace the drink for coleslaw included in the $5 fill-up, they always so no. That is fine, but at least don't charge me for the drink if I don't want a drink. Whenever, I go to a different KFC location like the one next to Quimby, they always say I can replace it for coleslaw. Not to mention, they always make me wait 10+ minutes just for the $5 fill-up. And they are cheap with their sauces. read more

Whats going on?! I love this KFC! Everything's always great. I don't know what's going on today but the manager on duty must be an assistant (younger man) Hes rude for no reason. I come through the drive thu all the time and I guess the register didn't have enough change today? IDK or they are trying to force tip themselves IDK. Just now the window cashier asked me for .42 cents change to round off to a dollar which is fine that happens everywhere. So have it to him .42 cents but it didn't do anything. I paid with $10.00 my change was suppose to be $5.42 He just gave me $5.00 back so I had to park to ask for the .42 cents I gave him . It didn't do anything but another associate short changed me and gave me .32 cents back. So I asked for the difference and she went to get it and then the Assistant manager on duty ask what was going on and I explained and he got upset with me saying "well give him a break" twice with an attitude saying I'll get your change right now but everything was fine the girl was helping me so I don't know why he got upset at me for hanging around waiting for the change from the girl and I tried to explain to him No, the girl gave me .32 cents change and he said well here is your 10 cents.. With a rude tone for no reason. Yikes! I counted the change right in front of him and it was .5 cents over. Ok? .47 cents? I told him its.5 cents over and he rolls his eyes at me and shook his head with major attitude gosh.. I wasn't trying to short change him. I am a manager and understand the register has to be exact so of course I'm gonna not take the extra 5 cents just because I came out of my car to work this out. I wasn't trying to offend anyone and I don't understand why he flipped a lid on me. Like I was complaining. I was just talking to him because he asked me and I didn't want to take extra money. They must have had a lot of complaints today but that's not what my intention was. I was just trying to get my correct change back. So that's a concern for me sorry. I don't, and hope it's addressed to him to calm down and relax. Things aren't that big of a deal. You just work through the issue. The employees looked at me when he was getting weird and I'm sure hes like that with them when the manager isn't there. This place is a great place but that kind of attitude for no reason and a person like that is uncomfortable to be around. As I got home I remembered I paid $10.00 then an extra .42 cents when the cashier asked for extra to round off but gave me $5.00 back in the drive-thu. So when I got out of the car I was actually short .82 cents! Not .42 cents. I guess that's how they trick you. He asked me for the change I was supposed to get so if you catch that you can ask for it back but what about the actual change they were supposed to give you. Wow. That's never happened before and that's stealing guests money and the assistant manager trys ti make it sound like your the one causing an issue. That did distract me otherwise I would have noticed the window actually short changed me .84 cents not .42 That's bad. read more

Didn't realize they don't have an ordering screen until our orders at the window was punched in incorrectly. The guy at the window just laughed and asked if he should fix it... um yeah?! We wouldn't have ordered them unless otherwise. read more

I went to buy my son's food, went to the drive thru and waited for 30 min for my turn, the lady at the window number 2 at 6:00pm on a may 5,2017 was very rude, didnt give my order right, no sauce what so ever, even made me pay for a large gravy when she only gave me a small. She should not work there she needs to work where she wont see anyone. So rude.. people that interact with people need to be more polite, thats why your rating are low you hire people who doesn't deserve it. read more