Helpful and patient staff. Came in, ordered, staff asked if there is a specific toy I was looking for. He dug through the box of toys to find the ones we want. Very grateful. Plus there is a playground inside which kept my kids busy for a good 45 min. read more

Employees here argue with you even when they are in the wrong no customer service skills at all, how can you sot there and tell me the item I have is one thing when it clearly is not read more

McDonald's - Receipt - Burgers Near Me - San Jose, California

This place is ABSOLUTELTY SOO DISGUSTING!!!!! I try to order my favorite meal and the very incompetent employee there told me that it wasn't possible EVEN THOUGH i go there very often and order the same thing again and again. So now im late for work having to argue and order thru the app just more to get the WRONG order and go inside to try to talk some sense into them!! The second I walk I smell some sort of bathroom stench and hardly anyone working! I try to communite to the employee about my order and they try to gaslight saying I have to pay more than reasonable McDonalds prices for a separate toy that I want! COMPLETELY UNREASONABLE!! And the bottom of my purse is now sticky from the countertops! read more

This place genuinely always messes up. It's fun coming here and seeing what else they mess up on. Once again they forget another item.

Always make a wrong order! Bad service! I did order with the Red Bull drink, they didn't make it and said want to check my App, they look not happy when asked me to check McDonald's app from my phone! WTH read more

Regular customer here, usually come on Sundays as a caregiver placing multiple separate orders (about 6) for individuals with intellectual and developmental disabilities using their own funds. I've been doing this routine for months and it's always been smooth. Today I was told they could not accept my $100 bill because they "don't have change." I understand that can happen sometimes, but for a busy location, this felt unprepared and inconvenient--especially for a regular, repeat transaction pattern like mine. It disrupted our usual routine and made the experience frustrating. Hoping management improves cash handling consistency going forward. read more

One star it's a lot, Bad customer service slow service, I wait 15 minutes just to get a happy meal come on This is a fastfast food. business ? read more

This McDonald's always makes you wait at a mobile order parking spot for your order they are terrible read more

McDonald's - Waiting as always at the terrible McDonald's - Burgers Near Me - San Jose, California

The last few times I been going my tea isn't sweet I would tell them and they will go "fix it" and it would taste really bad one time my tea had white stuff floating like a liquid! I don't know if something else is added. I don't know if they need to clean the machine or what once a week I'll go and the sweet tea is so taste the workers are rude I stand at the counter for so long they just walk pass you or help other it's so ridiculous read more

Usually when I come here, the staff at the counter are welcoming and helpful. This morning around 7:30 a.m., though, the customer service felt completely different. One employee was sending everyone to the kiosk in a tone that came off disrespectful instead of helpful. There was also an argument back and forth with another customer before they finally got helped at the front. I'm not trying to bash this location because I come here often, but the way customers are approached matters. Hopefully management can improve the morning customer service experience for the community. read more

McDonald's - Coffee - Burgers Near Me - San Jose, California

If i could put 0 stars i would!!! Every time i order either drive thru or doordash something is always missing or wrong. Today was cherry on the top, they didn't deliver my frappe and my son did not receive his chocolate milk. Also, why would they put a "Condiment" section on the app if they never deliver what you ask for?? PURAS PINCHES FALLAS valen madres smh read more

Love the ambience of this McDonald's with all the amazing murals painted throughout inside and out. Employees were helpful with helping me get my order done through the kiosk, and then paying at the register. Food was OK. I wished my fries were a little bit more golden brown, but they weren't too bad at the fountain. Drinks are always perfectly carbonated. read more

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Last Sunday I went in a bad mood but the guy was really helpful and respectful he made my day since my food came on time and made sure my order wasn't messing anything! The food top tier! I'm pretty sure the guy name was Jesus! read more

The golden arches has always been in my life ever since I was a little kid. This particular location seems to be much cheaper than the other locations and the lines here move very fast. They are always busy so every time I do come to this location, the food is always hot which I love, especially the crispy and hot french fries. One thing recently that I noticed is that there's murals all over this particular McDonald's location. It makes the McDonald's absolutely beautiful and adds a great touch to the community and neighborhood. I hope they keep it. I saw on the news that the mural is only temporary but hopefully they end up keeping it in the long run. It definitely makes this McDonald's location stand out for sure. Some of my favorite things I love to order is the chicken mcnuggets happy meal with french fries and a coke or the breakfast items, especially the sausage egg mcmuffin haha with hash browns. If you're looking for the cheapest and hottest McDonald's food, this McDonald's will probably be your favorite. read more

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The service so bad. I went up to place an order, but there was absolutely no one there to take it--even though there were plenty of staff members standing around. One employee even pulled out their phone to use it; the manager saw me as well, yet neither of them said a word. read more

Ordered an apple pie. Tell me why there is a dead spider its like baked in the filling or something. YES THOSE ARE THE LEGS YOU SEE AND THE BODY read more

McDonald's - Dead spider in my pie - Burgers Near Me - San Jose, California

I want to choose 1, but I'm not tryna start off the year w that type of negativity but.. This place consistently gets my orders wrong. I order with specific sauces and they give me something else. I've complained a few times already but to no avail. The last time, earlier this week, I ordered 2x happy meals and received 0 toys. It was terrible. Not for me, my kids. They were so upset they wanted to go back again. I know I'm supposed to check my meal but I'm supposed to check if I get the toy too..?! Blah! read more

Si quieres perder tu tiempo en un lugar, ven a este McDonald's en serio, trabaja la gente más incompetente y lenta de todo San José

Slowest McDonald's in existence, come here if you like to wait. Been sitting waiting in my food for 15 min now and I see others who have been waiting even longer read more

McDonald's used to make the best fresh ice tea. Now they let it seep for what seems like days. It's so dark and will make your tummy hurt. I asked them to please make it fresh, they had me wait, for a few minutes and came out with what seemed like the same cup I returned. If you can't see through tea, it's not fresh! Has an old bitter taste! Yuk read more

its still the same, always sending you to the mobile pwrking spot after an order no matter how big or small and no matter how much i literally scream to the speakers they still get your order wrong‍ and im never coming here again you guys didnt even give me my medium fries tf read more

Mobile ordering was fast! They got everything in my order correct. The parking spaces are pretty small, and there are only 2 for mobile ordering. I've been to this location before and the drive thru was very slow. I'm glad to see an improvement in the speed of service. read more

McDonald's - Curbside pick up has 2 spots - Burgers Near Me - San Jose, California

Excellent service,staff was so friendly the food was fresh and still hot! The overall Excellent was great

Dec 2 they cancelled my order the manager didn't help was useless this is why you don't make kids in charge

In their phone while working and the employee is hiding in the bathroom. They keep the bathroom locked

Bad customer service fries are all hard and no salt my toddler couldn't even eat them waited 35min for my order

Absolutely worst Mcdonalds . When I doordash an order they never give any sauces that I am paying for. I cant eat chicken nuggets without sauce are you serious! And absolutely slow if I go there. Go to mckee ur better off just shut this one down or hire staff that gives a shit. read more

I was really unimpressed at this location for a couple reasons: - A lot of the staff members here were wearing their masks, but not the correct way. A lot of them were wearing it with their nose uncovered. - When I was here with my friend, we saw someone ordering food and waiting inside with his son; however, he was not wearing a mask despite signs all over - There was a long line in the drive-through that we thought it would be faster ordering inside, but it felt like it would take the same time - Ordering inside, it took someone about 15-20 minutes to realize that we were waiting to order even though I was standing in front of the cash register looking around to find someone to order Overall, I just don't think I would come back here again because of the amount of time it took to order my food and get my food. read more

McDonald's - No face mask but was allowed entry - Burgers Near Me - San Jose, California

Ordered a large fries and they only filled it half full. Lazy people should replace them with Tesla Optimus 11:00pm 11/13 no salt on fries. useless read more

McDonald's - Burgers Near Me - San Jose, California

So we ordered the McCrispy sandwich meal for my daughter through DoorDash last night. As my daughter was eating, she wondered why the sandwich was bitter. Look at the photos. The bun was burnt and the chicken was overcooked too! DoorDash gave us credits but hey, the store should know that they fucked up! We are avid McDonald's fans but this is so not acceptable. read more

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The food is decent at this location, but god did the recent experience leave such a sour taste in my mouth. I ordered through the mobile app for pick up from drive thru, came like 10 minutes later, and the guy on the speaker couldn't hear me clearly at first but then we both realized that he wasn't seeing my order in the system at all. I pulled my car to the window and showed him my phone, showed that my order is paid for, and this is the right location. He asks for who I assume is the shift lead and she came with a peachy attitude and keeps asking if my order is [exactly what she's reading from my phone] and if it's paid, which I had confirmed thrice at this point. I just wanted a late night snack, it was a 5 dollar meal, I'm not coming to a McDonald's to scam five bucks. She then called over the manager who was very chill and said they'll get my order so I can just pull forward. I'm met with the same rude lady who slams open the window and rolls her eyes at me. Then she walks away without a word, and an assistant manager comes to ask if I'm at the right location. I followed the GPS here so honestly if it isn't the right location and my 2020 vision is failing me then YES, it's here. The manager reaches over him to hand me my cone and I'm just waiting for my food so I can leave this miserably long unhinged interaction. The lady hands me my food and I drive away without realizing she just skimmed me of my drink. As an ex fellow food service worker, I know that despite the circumstances and customer behaviors I'm PAID TO DO MY JOB. I was nothing short of respectful and patient with them only to be met with utter hostility by the lady. Now I'm home eating DRY nuggets because she forgot my sauce, goodnight Mcdonald's, I will be staying far away from here in the future. Fix your ordering system please corporate. read more

We get charged extra for large fries but when we receive them we might as well of gotten a medium and they're cold Just opened my "double quarter pounder" as well read more

McDonald's - A supposedly large fry - Burgers Near Me - San Jose, California

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Should give this a zero for ubereats. I order my food and it took so long that many delivery drivers went to this location and give me a different driver. My only guess is that one of the driver stole my order or something else otherwise these employees has to learn to take care of the order. Also, they should remake the order. read more

Worse McDonald's to go to. Never get your order right. Don't recommend going here!!! Go get something else. Worse customers service read more

McDonald's - Only got one item out. - Burgers Near Me - San Jose, California

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"That's not my problem" That's literally the mantra of this McDonald's Want your order fixed "That's not my problem" Want to pick up an order that's supposed to be there ?! "That's not my problem" I didn't know you could even mess up a McDonald's but wow. Leave it to these guys to show you a thing or tw about legitimately not giving a single .... read more

I ordered from DoorDash and inflation hit hard for the beef patty and it was extremely dry. read more

McDonald's - Inflation hitting hard and it was extremely dry - Burgers Near Me - San Jose, California

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Ordered in the drive thru. Staff was very friendly and the drive thru was very quick. Got home and found out the 6 piece nugget was missing but they did give me the bbq dipping sauce for them. Then started on my Big Mac that I added bacon to and low and behold no bacon that I paid for. Called the restaurant and got told that I couldn't get a refund for the missing items but I'm welcome to come back and get a free sandwich. They took down my name.. yea I won't be back.. i rarely go to McDonald's anyway and today I thought would have been a treat.. thanks for nothing. read more

Long drive-through lines. Employees are disengaged and always seem frustrated. I know it's a busier McDonald's stop, but perhaps management should consider educating team members in how to display a bit more enthusiasm when taking orders. We are just hungry customers passing through and would like to be treated kindly. Also, not sure why it feels like a game of tug of war when asking for more ketchup or sauces. Keep your expectations low for this McDonald's location. read more

McDonald's - Snack. - Burgers Near Me - San Jose, California

I truly think the employees at this location are high. Pretty sure being a pot head is a requirement here. Service is surprisingly slow. Ordered two slushies and it took approximately 30 minutes of waiting in the restaurant. Flavors were wrong, but I at least got something. Didn't want to waste more time there. On another occasion I ordered happy meals for the family. We got the happy meal boxes. When we got home, they were filled with cookies. At least the drinks were correct. I have nothing against pot heads. I've worked with some very responsible pot heads. They leave their random tendencies outside of the work place. Just hire pot heads that care about the quality of their own work. read more

Requested a quarter pounder w/o onions and it seemed to have extra onions. Fries were old and cold , no dipping sauces provided. All of these are forgivable, but the coffee grounds IN my sweet tea was irredeemable. As I was sipping, I thought I tasted coffee but It wasn't until I saw it with my own eyes (see picture). HOW DOES THIS HAPPEN? I'm allergic to coffee and I'm glad that I didn't drink more of it. read more

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