I was torn on what to rate this. When we entered, there was no chicken we had to wait at least 15 minutes. I mean it's great that we know the chicken is fresh but this is fast food, you don't expect to wait in the lobby with everyone else waiting to eat. The first time ever I've been in a KFC and not one person was eating we were all waiting for chicken. read more

KFC - Fast Food Near Me - Melbourne, Florida

The store left off 3 sides on my delivery order. Uber Eats was no help and when yo try to call the store, the number provided just gives a recording that the wireless customer is not available. So Called KFC corporate and they did nothing except to transfer me to the wrong delivery service. Terrible customer service all around read more

Delicious chicken and very affordable price on all the options in their menu! Five stars! Great service and atmosphere too. Thanks again to everyone who is working at this location. A great job is done by all. 100% recommend! read more

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The food was great, service great, and ambiance. I didn't know kfc chicken was that good. From a kid it was always soggy and greasy to me. But after having it again after so many years. I can honestly say I enjoyed eating the chicken I thought about buying a bucket to take home. lol I can honestly say I will be back. read more

Seriously, what happened to KFC. Drive thru was closed, no staff. Should have looked in front of restaurant. Staff was smoking in front, talking on the phone while customers being turned away. After seeing this worker who couldn't care less, left and went elsewhere. They will be the next to close and no longer wonder why. read more

If you guys were out of chicken tenders even though I heard them say they were up, you could've just said so. Instead, it looks like I got a chicken filet cut in half as my "tenders". And the chicken was dry from the bowl I got too. Yall need to get shit together. read more

KFC - Fast Food Near Me - Melbourne, Florida

Why does KFC need security? This is a first for me. Horrible service very slow and the food was disgusting. Don't go here IDK what's up with KFC but this is the worst one I've ever seen. read more

Lol I stopped to try the new chicken sandwich Only took kfc managers to figure out people want a chicken sandwich Maybe they figured out chick fil a has lines wrapped around the building and we I went to kfc I was the only customer Sadly the new "classic" sandwich is anything but that Didn't taste at all like the original chicken Luckily I poured some hot sauce on to give it flavor Mashed potatoes Are always good Bye read more

KFC - Classic Chicken Sandwich - Fast Food Near Me - Melbourne, Florida

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I ordered a 4 piece chicken dinner via the drive thru. I got it and decided to check to see if the skin was crisp. It was soggy. I parked and went inside and said the chicken was soggy. She said you didn't buy the crispy chicken. I said it's fried chicken! She says that is steamed. I will never go back. Who knows how long had been sitting in the warmer!!! read more

Overall this location generally serves very good KFC-quality food, with courteous and friendly staff. This is one of the select locations that also serves the KFC chicken livers, sometimes very, very good, sometimes hit-or-miss: out of multiple orders on approximately 2 out of 5 pickup orders the livers were hard, over-fried, and mostly inedible (also on my last order I did not receive the jalapeños that accompanies the livers upon request). A good KFC for standard KFC products. read more

Usually, I don't care much about KFC as the majority of them seem to be lacking in quality. Either it be the restaurant, the customer service, or even the food, they are generally not up to par. However, the KFC on Wickham Rd. in Melbourne, FL., just north of Lake Washington Rd. is different. For starters, the place is usually clean and doesn't have the sticky grease feeling on tables I have come to know with such establishments. Second, the food is actually done well. Third, the staff is very nice more so than the usual. I usually prefer to eat their chicken sandwiches which is probably taken from my love for Chick-fil-a. Their regular chicken sandwiches and their mini sandwiches (can't remember the name) are well done and they have different chicken options now that the Smoky Mountain BBQ, Georgia Gold, and Nashville Hot flavors are extended to them. Despite being better then the general KFC, this place has screwed up my order more than once which is saying a lot given there is no drive-through and I had to step out of my vehicle to order. Also, the bathroom at times may have toilet paper all over the floor. As a result, this KFC location will only get three stars out of five. read more

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When I was served by one of the managers a German roach crawled onto my hand ! They need to shut this place down I wouldn't ever eat here again!! Nasty! read more

Very disappointed in chicken it was dipped and fried not rolled big difference no 21 season flavors very disappointed we'll never go back. For the price I paid I can probably make make better chicken than I bought at this Kentucky fried Chicken. Well I know I can. read more

This places has good food, I feel like other kfc's restaurants have rushed staff, but the people that work here are very friendly.

This is usually a decent spot but today when we ordered some large blonde chick wearing nasty used gloves decided to grab the cup by pinching it on the inside and poured it like that with her finger in the Sierra mist it was disgusting I asked if they would pour it again and she poured it the same way they need to learn how to grab the cups by the outside and not stick their fingers inside the cup with dirty gloves that don't get washed after she just got done itching the back of her ear it was quite disgusting probably won't be going back to this location read more

Very disappointed! Chicken was soggy. No taste like it had been there all day. The chicken was tasteless. I've had better. Always been a kfc person but not now. read more

Ordered food online from kfc. Returned to work with my food and saw I was missing items from my ordered. Returned to kfc to get that they items left out. Customer service rep insisted she did not make a mistake and that we were lying. Finally after a few minutes she gave us what we ordered. Returned to my work and noticed she still left out the sauce for our famous bowl. I ordered online this time because the csr before over charged me and when I told her she over charged she became aggressive and said you can talk to the manager. Personally I work in the food industry and would never treat my customers this way. I will not return to this establishment and will tell all my friends and family about my Horrible experience. Colonel sanders would not be proud of this franchise read more

They got my order wrong. Asked for mash & gravy, but got fries. Talked to someone on the phone. They answered the phone with " KFC Lake Washington". No name, no how may I help you. So she tells me she'll give me a mash n gravy if I come back. I show up and it's sitting on the counter waiting for me. The lady tells me I have you a big one, I'm sorry and walks away. It wasn't hot when I got home and my food was cold by the time I got back. Wouldn't recommend this location.. Saying your sorry and meaning it are two different things. read more

**Disclaimer** I usually eat very healthy and this is HIGHLY out of the norm for me, but i was really really curious and just had to. ~jake While I would not normally go out of my way to review a KFC, but i had a revelation today... KFC is usually one of our choices for lunch, but rarely gets chosen. The other options we have around are generally better for you and also a bit closer. Today was different. After looking up the health information for a particular sandwich I decided to take the plunge. I ordered the Double Down. Oh boy... I wish i could tell you that i feel my arteries clogging and the grips of death upon me, but at only 500 calories per sandwich (Big Mac weighs in at 576 and its not even fried!) I am afraid to say i was still hungry afterward...for more Double Down! Seriously, everything was perfect about this sandwich. The fact that it had no bread was actually an upside and I only used one napkin! The bacon was crispy, the cheese was gooey and the sauce on it was awesome. I want more of the sauce to put on french fries! While the Double Down will never become an everyday occurrence I can now say that I have tried it and will have it again. read more

If you've grown up to become a fan of KFC, listen up: the KFC at Lake Washington has got to have the worst service - specifically drive-thru - of all the KFCs world-wide. I try not to consider myself too much of a masochist, so I've often wondered to myself why I insist on being tormented by this store. Alas, it's always because it's right next to my house and I don't feel like driving to West Melbourne or beachside to get KFC. I've visited this store a number of times over the years and I can say with absolute honesty that I have not once (never!!) received anything close to what I actually ordered. If I order a breast and wing, I'll get a thigh and drumstick, is what I'm saying. Break the cycle. End the madness and don't fall into the trap I'm in. Go elsewhere for KFC! read more

They need to hire people who know the difference between white and dark meat. We ordered a $20 box and wanted 1/2 dark meat in original recipe and the other !/2 white meat in extra crispy. We got all dark meat. Let's just say I really enjoyed my coleslaw... read more

This is the third time getting takeout at this location and getting home and finding items I bought missing. And it's the same girl who does it every time...I feel sure they've had complaints about her...this time no corn and very little gravy on my potatoe bowl. Wake up manager this girl with the fake red hair has an attitude and ruining your business....customers check your order before leaving the store. read more

This review is for the KFC at 3000 Lake Washington Road, Melbourne, FL 32934. Besides the food tasting great, I had a very good experience here. The cashier was very friendly & attentive (found out she had been there only a couple of weeks). I also found out later there were new hires & they were understaffed. Not a single person was "grouchy" & the food was prepared good. New staffs sometimes make mistakes (as we all do when we first begin working) & I found out that I had 2 thighs instead of breasts later. Through a phone call, the manager went beyond her job & took care of me & definitely knew customer service (the reason for the 5-star rating). She was very nice & understanding, also. I wish I could go more in detail but I can't. I know some people don't have the time to go back to exchange but like everywhere else, check before you leave (which I only glanced in the bag). Please remember your first time & with no experience. Sorry for this epic & preaching. Everybody please take care. read more

Think of the worst you can from a fast food chain, and this place can top it. The other review mentioned always getting the wrong food. I got wrong food, piss on the bathroom floor in a puddle, KFC workers shouting in the store, rude phone manners when I called to tell them about the wrong order, a friend of a worker standing at the counter begging for free food. DO NOT go here. I will never return. read more

I was passing through on my way to Orlando. Seriously couldn't have picked a better place to stop. The cashier up front (I don't remember his name) was the most friendly man I've ever dealt with in fast food. My mom even tipped him afterwards. 10/10 would recommend. read more

Great staff and great food. We have been going here pretty often since moving here in April and today we had our first "bad" experience (dry food). We brought it back and they were very professional and took care of us. Can't get any better than good customer service! read more

Horrible.. I've never waited 20 minutes for fast food in my life. I'm visiting with my family and this is my first and last time here. I recommend to skip this place and go else where. read more

Have always loved KFC but when you visit this location you cant be sure your food will be the same delicious food you had the last time. Don't go here the hour before closing because they skimp and scrape in order to get rid of what they have. I ordered 2 chicken bowls which I love and last time I did this we got them home and we're shocked! Disgusting to say the least. The chicken tasted hours old, there was hardly any gravy and it was cold! I called when I got home to complain and was told to bring them back, yes I Understand that but who wants to drive all the way back there at 9 at night. He wouldn't give me credit for the meal and he hung up on me. I was in no way rude I just asked can I get credit for this meal because it was a sad excuse of a meal. Obviously he just wanted to get out of there and not deal with a customer! I won't be going thru the drive thru, I will going in and watching them make my meal! read more

Really good and the staff is really friendly but the mashed potatoes sometimes arent very good. With the $5 fill up boxes sometimes they'll upsize your drink if you get an extra side and sometimes they wont. An employee said that it was just part of the deal but only a few of them have done it and the rest I guess don't remember to. My kids love it there and the staff has been patient with them even though I'm sure they've been more than annoying the times we've gone. Only suggestion would be to maybe retrain some employees on the proper protocols of how to go about taking orders, and remind them that even though they're at work w/ people they like and its probably only a minimum wage job, and it can make customers feel mildly uncomfortable when you hear them constantly yelling to each other and joking around instead of paying attention to what you're ordering and the food they're making. read more