In Publix plaza: Women working have less than desirable food handling skills and cleanliness. One kept playing with her nose jewelry then used those fingers to grab food gloves touching the outside of those gloves. Another sneezed into her hands then walked into the other room behind the counter and never washed her hands, returning to the food service area. Also after putting lettuce in subs I saw a worker sweep off the lettuce from the countertop back into the lettuce bin. Ugh!!!! Little wonder why ppl get sick eating in restaurant/fast food places. The health dept. needs to visit this place.... soon! read more

I just met Zion for the first time have not encountered her before with an amazing employee not only was she stopping everything she was doing to help me with all my silly questions about the origin of the meats, but she also went above and beyond to make me and my small family feel like we were at home. Hopefully, the owner of this location will keep their higher practices up because before it was not like this. read more

I had the best service I've ever had at firehouse, the two young ladies working were very enthusiastic and kind. Along with that, the food was well made and quick! They deserve a raise for how kind they are, despite working on a holiday. read more

So I'm fourteen years old right and I walk in there going to get food for my mom and I and I go to the register and one of the two women walk to the register and I order I go to sit down and the women start talking about taking there clothes off in front of each other witch made it very awkward and I ordered a medium sub and they gave me a small I'm disappointed but it was ok read more

How do you go lower than 1 srtar? I received an email from Firehouse subs today stating name of the day for BOGO is Bobby, Gordon, Rachel, Anthony, Julia, or Guy. I dove to my local Firehouse subs (4100 N Wickham Rd #107, Melbourne, FL 32935), who I order from 1 time a week to be told my name doesn't match the name of the day. Apparently, your ID has to match exactly what is stated on the offer. Bob doesn't work, it must be Bobby. I asked to speak with the manager Ashley who blew me off and said sorry. After leaving, I called corporate, which took hours. While on the phone with corporate they asked me to connect with the manger to discuss; the manager on the phone would not give me her name and hung up me 2 times. This location is a joke, and they will not even speak with their corporate office. I will never buy from them again and recommend no one does either. They truly don't care about their customers and treat them horribly. Good luck going If you have a complaint, they will ignore you and screw over. Pass this to shut them down. read more

Ordered and received a great tasting club sub. They were busy during the lunch hour but worth the extra few minutes wait. The sub came in a nice container for take out. One of the best subs I have bought in the last several years. read more

Terrible and unfriendly staff. Food was fine but the service was horrible. Never coming here again

I love Firehouse Subs. Upon my move to the East Coast, I was overjoyed to see that they exist here. Firehouse has been my choice recovery fuel for crazy Vegas nights. The sandwiches are on par here in Melbourne as they were at every location I've been to throughout the Las Vegas Valley. This pleases me. This store and the reason I am giving it 3 stars (which pains me) is that the service and staff here are not delivering the same great service, cleanliness, and ambiance that I have experienced. The staff were openly talking about inappropriate things, how much they hated their co-workers, and various other stuff that was grossly inappropriate to talk about in front of customers, let alone the sandwich making floor. The restaurant was empty besides my father and I eating. What really tops it off, is the manager/supervisor yelling at an associate being over $5 and then telling this now disgruntled employee he has to say because his replacement looked to be a no call, no show. Hello, there is a backroom. Save all the drama for yo' mama. I just wanna eat my sammie in peace! read more

We picked up a to go order. Only about half the items were included. I called and spoke to a manager and she said she couldn't process a credit over the phone. They expected us to go to the store (20 minutes each way). Ridiculous. read more

Great service the food taste great they are all hard working people they get busy a lot and some coustomers don't understand and get upset and write bad reviews read more

I have been sitting here for 30 minutes while the ladies making the food are taking their time joking around and talking. There was only one person behind me. This is ridiculous. read more

LOVE firehouse subs !! I'm all about subs and this place offers so much flavor in a bite. Always more food than needed but it's so good. Italian sub is my favorite with the dressing so yummy. Clean area and fast service read more

Firehouse Subs - Fast Food Near Me - Melbourne, Florida

what a great place. their sandwiches are delicious and their grilled chicken with mozzarella cheese with all the vegetables is delicious and only 5 points if you are counting ww points. adam, dave, all if them are sweet, helpful, kind,etc. great place to eat lunch. you can always get 2 ounces of grilled chicken in a cup for your puppy so he is not left out for about $1.00. great quality, tastes delicious denise elkin-andrews read more

Went in around 8:00 for two subs. We were the only people in the store. Waited 30 minutes for the worker to make two subs. One worker sat in the back on a ladder where we could see her, on her phone. While one worker took a half hour to make our subs- because she kept stopping to talk to her friend who sat at the counter. It was awkward because she was talking badly about all of her coworkers out loud so we could hear. She also kept touching her hat with her gloves as she made our food. I normally don't write bad reviews because I worked in the food industry and I understand being swamped and trying your best... but to be the only people in the whole store and just awkwardly sit there listening about their work drama and wait a half hour for a sandwich was ridiculous. read more

I had the Hook and Ladder, which is basically an Italian, one of my go to subs. Over all everything was okay, but nothing award winning. The Italian dressing seemed to be a little sweet for my liking. read more

My number one for a sub in Florida. Hands down, these firehouse subs were the best sandwiches I had while in Florida if you don't count all the Cuban sandwiches I ate. They had various hot sauces that you can add to your sandwiches and the way they toasted them.. I'm not much of a fan of toasted sandwiches, but this place made them like no one else. And no matter how many terrible quiznos I have had since, they can never do it like this place did. The perfect day was to go by here on the way over to Disney World and grab my lunch so I can take into the park. Now, I sort of had to buy two because I would inevitably just eat one on the drive to Disney's chunk of land. There's nothing like biting into one of these sandwiches while sitting around Universe B Disney. There was just something magical about the sandwiches here. Always a great comfort food. Which is odd that one would go with a toasted sandwich when in Florida.. which means everything's toasting up already. read more

I really like their Italian sub. Packed with meat, cheese, veggies and special dressing. It comes hot and oh so tasty. I pair it with cherry limeaid. read more

I love firehouse subs but every single other one I've ever been to has been ten times better. I hate that this one is the closest to my house because they make the subs the worst. They ALWAYS put me on hold and then forget. I just tried calling to place an order and the guy told me there two soccer people in here right now can you call back later?? Like what kind of business is this. Maybe I just eat there too much but I'm so tired of getting crap service from everyone there looks like I need a new sub shop close to home. read more

Food is great. Service was less-than-enthusiastic (the way I was greeted you would have thought I had just entered a math final). The wait was abnormally long for having only 3 customers at 7:00 pm on a Monday night. read more

Not the best firehouse I've been to. On hold 10 minutes to place an order then the person taking my order seemed put out to have to take an order. Will have to think twice before ordering again. read more

I had an extremely positive experience here today. The employees were engaged, friendly, and detail oriented. They made sure my sub was custom made exactly the way I wanted it, and it was fantastic. This is great customer service. I didn't get their names, but, do whatever it takes to keep these employees !!! read more

You may have seen the guy holding the sign saying they have roaches. They do! I found a roach in my sub. We took it back, and said "we found a bug in the sub." The response was "like a roach? Do you want another one?" The owner offered a refund and said they would call the exterminator. Surely the employees knew there was a problem if the response was "like a roach?" read more

Firehouse Subs - Here's a pic of the roach found in my sub. - Fast Food Near Me - Melbourne, Florida

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I used to like this place, but after getting sick on 2 separate occasions..I don't think I'll be going back for a third.

My sandwich was great and staff friendly. The table I sat down at looked clean at first but then I decided to wipe it and found it filthy.

Customer service is shit here. Several times I go here with a friend and everytime I feel unwelcome. Soda machine wasn't working asked them what's going on with the machine and got a attitude and then the manager came out and had no idea what was going on asking his employees if the machine drain is still broken. Like no communication, horrible customer service. I felt like I was bothering them. Won't be back. read more

Great food. Good value. If only they had more choices in bread. But, unless you have to have a bread Subway offers, you can't go wrong with Firehouse!!! read more

There was only 1 other person ahead of us who had already ordered when we walked in. Ordered a bowl not a cup of chicken and dumplings. I would hate to see the cup. The bowl is the size of a sample in other restaurants. Overpriced and misleading. They should have the bowls and cups for viewing. If they had I would NEVER have spent money to eat what I consider a sample size. Also the 2 women working were talking with one another so much it took over 25 minutes to get our order of 1 sub and 1 tiny "bowl" of chicken and dumplings. They were also a little inappropriate in their responses to my order and made me feel stupid and weird for ordering chicken and dumplings and for not wanting a drink. They made no weird comments about the order of the gentleman who was with me. I would not go back there first for the way I was treated and 2nd for the cost of a so called "bowl" of chicken and dumplings. A bowl should be larger than 2" diameter and 2" tall. I don't eat much at one time but I would need 4 of those "bowls" for a decent single serving. read more

I had a custom made vegge sub at 11;30 today, I have never left feedback before for food before but this was the best sandwich i ever ate in my life. I could not stop eating the large whole wheat statue mushrooms, vegetables and fresh olive, cukes, peppers, onions and what every else was on it it was so goooood! It had 3 kinds of cheese all perfect melted the oils and blend of seasons where in-creditable like nothing i ever tasted. 10 times better than subway! Service very fast 6 minutes i was out the door. Thank you! If you get a vegge like mine and do not think the same meet me there one day and i will buy you any other one you want. :) ted ted@greenhouse.net So good ummm ummm going back this monday at noon. greenhouse.com read more

The ONLY place for a sub/sandwich. This one is just close to home, but they're all great!

I have always loved Firehouse. First time at this location and will not be going back. The store is in disrepair, water stains on ceiling, torn chair cusions, stains on table tops, torn stacks of napkins holding up table legs so they dont wobble, cracked floor tiles, chipping paint, doors open to garbage receptacles. Thats only what I can see. The owner really needs to step up and take care of their store and needs to retrain their "managers." I have seen the manggers treat the othe employees like crap, they all need attitude checks. They need to set an example for the others and act professional. The one guy that I guess is a manager is very rude, freaks out in front of customers, dont ask him for anything he seems like he will snap at any moment. The cashier was very nice and polite along with a couple others. The service was fast and was presented very well. I will not be back untill this store cleans up its act, I mean if the dining room looks like that I can imagine how the rest of the store looks. Now there was no trash on the tables or on the floor so they keep the floor swept and the tables clean, at least. When you own a buisness, take care of it; especially when it comes to food. Because this store needs some TLC. I mean they are simple fixes too! So why not take care of it! Its a shame that this Firehouse has gotten to that point with their employees and condition of the store. Not the Firehouse I'm used too, not up to Firehouse standards, that's for sure. read more