We've been eating KFC for a long time and really enjoyed it. Specially the original chickens.. They must have changed Colonel Sanders recipe and the process of cooking their chickens.. We ordered the original chickens and it was so over fried that we can't even taste the original ingredients Colonel Sanders secret recipe made.. Our mistake not checking the chickens before leaving the restaurant. We put so much faith on them to give us the great tasting that they very well known for.. We're so disappointed. We hope that this is an isolated incident.. read more

KFC - Burnt KFC chickens - A white KFC bucket containing fried chicken pieces is placed on a table with various food items and packaging around it. - Fast Food Near Me - Lancaster, Pennsylvania

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My biscuits were over cooked & hard. The chicken was over cooked & hard to eat, the fries & coleslaw were good. I paid $48 for an 8 piece meal. KFC used to be good but they are so overpriced for the lack of quality. When I was a kid my family would get the 12 piece qith mash potatoes & gravy & biscuits and it was fantastic. I'll never eat at any KFC again. read more

Trying to rate this a zero Service was nonexistent. I ordered on the app and was told I have to park and go inside to retrieve my food. Thinking perhaps they thought I was an Ubereats or other pickup service I explained and still was told I had to park and come inside. I didn't get a discount for placing my own order or paying for my own order... what the heck? Food was awful Ny husband wouldn't eat the coleslaw and the mashed potatoes were barely half full The chicken was so greasy and the breasts were unrecognizable as breasts. Spicy wings were unrecognizable as well. I'm not sure one of them wasn't a back Never again! read more

They forgot about us even though we were the only two in the dining room. The employees were too busy complaining about a co-worker. After 25 minutes I had to go ask for our food. They lost the order. No apologies and the cold hard fries and dried up pieces of chicken. While eating the employee at the counter was yelling the f-word. Never. Ever. Eat. Here read more

The order was from The RockVale area instead of the KFC on Columbia Avenue which is the closest to my home. The driver had the hardest time trying to get to my house. I had to reheat the entire order except for the drink. Grubhub should have known the closest KFC and chosen the KFC closest to me for a better order. read more

I have to say this was the best customer service I've received at a fast food place in a long time. From the person taking the orders to the cashier. I wish I would have gotten a receipt so I could share their names. Our Oder was at 5:30ish today Friday the 13th. They did have a computer issue but the service was so amazing and they handled everything so well that I was bothered by a couple of minutes extra wait time at all. I'm super impressed! These employees should be rewarded! read more

If I could rate them a 0 I totally would. EVERY single time we go there they mess are food up! EVEN AFTER THEM REPEATING IT BACK TO ME AND ME FIXING IT FOR THEM THEN. I still came home with my famous bowls messed up. It's absolutely ridiculous! It's like they just don't care. I don't get it. Then you try to call to talk to someone and the phone just rings and rings. Maybe this should my last time here. Just unbelievable. Now let's talk about the wait time! I waited 10 mins in the drive through for him to take my order, taking 10 mins at the window for them to tell me to pull into a parking spot and wait another 10 mins to get my food that was WRONG! read more

I went to KFC on Saturday November 18, 2023 at about 6 PM and I was very impressed. The female on the intercom and the female where I got my food were very friendly. The girl where I got my food asked are you getting the 2 piece chicken and I said no I am getting the three piece chicken and she smiled and said yeah you are right. She has my order perfect including my drink with no ice. Both girls said hi when I first came to them and they both wished me a nice night. The chicken was outstanding. I hope they keep this group together. read more

Really bad KFC. Wait times are always 10-20 min. They consistently get the order wrong or forget to put silverware in the bag. But I still go sometimes because sometimes you just get that craving for KFC extra crispy chicken, and it's only one of two KFC's in Lancaster. read more

If I could put zero stars I would. Very poor customer service at the drive--thru window. Ordered famous bowl meals only to find a hair that resembled a pubic hair in one and old macaroni noodles in the other. Gross. read more

I spent over $50 for nothing. They got my order wrong didn't realize until I got home went back and a woman gave me an attitude saying "should've been the green box with nuggets" I responded "I didn't get a green box with nuggets that's why I'm here" she starts throwing my food in the box like I'm not looking right at her then when she realized I was staring directly at her she broke eye contact and went to the back. When I finally got my food the nuggets were rock hard and not edible at all. I tried calling the store multiple times and got no answer. There was also a kid running around the dining room with no shoes or socks on, his feet were black. I walked outside and saw a couple about to walk in I immediately said "don't eat here". This establishment desperately needs new management read more

Would give a zero for everything. Waited in the drive through line for ten mins which was not bad but after placing my order, I got told to pull into a parking spot to wait for it. After waiting for 20 mins. I asked an employee about if my order is coming or not. The employee says it should be right out. Another 10 mins goes by and I go to the drive up window looking for my food and the manager is outside and comes to talk to me and I tell him I have been waiting for 30 mins in my car for my food. He knocks in the drive through window to see what is going on with the food. They employees in the inside look around for the order and they don't have it made. They said it will be right out in five mins. Another 15 mins goes by I walk up to the drive though window AGAIN and ask for my order, THEY STILL DO NOT HAVE IT MADE. I just asked for my money back and the employees are just laughing about the situations. The service is not good. read more

I don't know why I keep going back to this place they never get my order correct. Today 5/27/22 I told the Spanish girl I needed five popcorn chicken meals all with mashed potatoes and gravy side order of mashed potatoes and gravy large and a large coleslaw she said it was $17.95 I asked her to read the order back and she only got one meal and a side order of mashed potatoes and gravy three times I gave her the order got to the window they told me I had to drive around again to give the order this place is horrible read more

This KFC is completely disgusting I feel bad for the people that eat from here. The employees do not wear gloves they will pick food out of the food warmers and feed other employees infront of customers. When you walk up to the register they see you standing there but don't come up to you and ignore you and they don't ask you if you need help with anything. Fry's will fall into there bear hands without gloves and they put it back in the bin to feed to customers. If you have to pick up a order you will wait almost 30 minutes ridiculous. They have necklaces and bracelets on and they wear nail polish that's chipped and is against serve safe. read more

Ordered the same thing I always do when I grab a bite to eat here and got the famous bowl. Disappointed in the fact that it was lacking some of the best parts, cheese and gravy. read more

When I got home I had no coleslaw that I paid for and my potatoes bowl, I asked for extra gravy and there was barely any gravy on it, even at the window went over my order and they still couldn't get it right! Very dissatisfied read more

What a nightmare! Yesterday, I took my wife and sister out for a quick lunch. We parked and went inside this KFC. The drive-thru was empty, and there was only 1 guest ahead of me in line. There was no one on counter. We stood there for 5 minutes waiting for a single person to come up to the front. What were the workers even doing back there? The place was EMPTY. Eventually, the older gentleman ordered his food, but the cashier couldn't print a receipt. The older man said it was "okay, don't worry about it". The young worker then fiddles around with the receipt machine for minutes on end. Eventually, I place my order, which was quite simple. (Two $5.00 fill-me-ups) More quests come inside, drive-thru still empty. Older gentleman is notified that coleslaw is out-of-stock. They replace it with mashed potatoes. Now, here's where things get funny! I watched 5 other guests place their orders, the cashier did not tell any of them that coleslaw was out! Each guest was disgruntled as they paid, sat down, waited, and was notified of the out-of-stock item. What a train wreck this place was. The inside was also filthy, and I watched a worker in the back touching her pants and wiping her hands off all over her body then handling food. I'm lucky I didn't walk away with a bacterial infection. This place needs to get shut down. I thought Gordon Ramsey was going to walk through the front doors and begin an episode of Kitchen Nightmares. Never again... read more

This is the most terrible place I ever ate at. The chicken tasted like onions and the pieces I got were soooooo small you needed a microscope to see them. Terrible experience the whole way around. Spend your money elsewhere. read more

Horrible restaurant, on 12/18/2015 after waiting 20 minutes in the drive-through line I placed my order, I got to the pay window and they tell me they are out of original chicken. Why didn't they tell me that when I placed my order. read more

Horrible experience here. If there was an option for negative stars I'd give them that. Came into the drive through to order some dinner at 9pm (the are open until 10). Upon arrival I could clearly see employees through the window. At the drive thru no one answered at all. I parked my car and went inside to order and upon entering All the employees in the building were just messing around by the counter and when I asked to order they told me that they are closed and they won't take my order. When I said your website, and sign says you're open until 10pm they said no we decided to close. Even though they were taking orders through the app in front of me. So I went out to my car and placed an order through the app since they were taking orders as we spoke in the store. My order placed, got confirmation, and payment was taken by KFC and they manually cancelled my order almost immediately. Will NEVER come here again. read more

Disgusting quality of food, disgusting preparation of food, scary unidentifiable meat.....filthy restaurant.

Sometimes I think people are overly negative about the reviews of restaurants, but in this case, I would say the previous reviews are fairly accurate. I just went to the drive-through, and was told that they were out of biscuits and it would be a 12 minute wait for more biscuits. It appears that planning and preparation are not critical components of this KFC's operation. read more

If you really want kfc then be prepared to wait nearly 30 mins for someone to take your order. They never have things ready, you always have to wait extra for something without fail. There isn't anything great to say about the place. Just save your time and money and go somewhere else. read more

I was just here, 20 people were in the lobby and they said they didn't have any breasts, fried, grilled, any at all and it would take 20 minutes to make some. The place cleared out in under 15 seconds. As I was driving away, people were leaving the ordering box in the drive through with out ordering, new customers were being told as they were parking, all in all over 30 people left. Can't believe their management, this on a Friday night at 7pm. read more

It's been awhile since I went to KFC because they always "sold out" of what ever I wanted so I decided to give them another chance today and boy was it a mistake. I got home to find out they forgot half the order and the "food" that did make it home was so greasy it ate threw the boxes in the 5 minuets it took to get home. The chicken was so soggy the meat dripped of the bone into a pile of beaded goo the second I picked it up. I would not feed this mess to my dogs and feel like anyone who did eat it would end up in the hospital. Update: Woke up at 2AM with food poisoning. The only thing I ate all day was a Famous Bowl and a BISCUIT. read more

I went into Kentucky fried chicken for lunch. I ordered a three piece chicken strip meal. I received a six piece family sized meal. I returned to the cashier and explained the mistake. I explained I didn't order the family meal, I ordered a single meal. They gave me another family meal. I explain to them a second time that the order was incorrect. They refused to give me a refund, and told me the order was correct. I called the corporate office and they refused to issue me a refund and told me they were going to conduct an investigation. I explain to them I don't want an investigation, I want a refund. Complete fail! I they took my money And didn't make this situation right! Kentucky fried chicken you owe me $11.49! You are thieves! You've lost a customer! read more

If you would like polite service, the right food, and the right quantity of what you ordered then I would not recommend that you eat here. We did not get what we wanted and they didn't even give us enough chicken. Also we called ahead to make sure they had what we wanted and when we got there they told us they ran out within the 5 minutes we called. read more

Slowest drive thru I have experienced - it was unbelievable and I immediately regretted going in line but couldn't back out since someone was behind me. read more