I did my orders in the app and didn't wait to long. The afternoon cashier Junior working at the time showed great costumer service he was able edit my orders and notify me for any changes. Food came out freshly cooked I enjoyed every bite. The place is well air condition very chill dine in vibes. I would definitely come back again when I have my next doctor's appointment down Indio. read more

If I could leave a review with zero stars I would Place my order online with no problem go to pick up 30 mins later as instructed by the app. The doors were locked so I pulled into the drive thru just to be told all orders had been cancelled and they were closed @ 5 pm why was I still allowed to order in line if they new they were closing I will be looking for my refund read more

First of all the service was A++. from the get-go all the way until I walked out the door. The whole crew of employees are very good at what they do and should be commended for even trying to be good employees, let alone going above and beyond what we expect! I will recommend this KFC to everybody I know and I will be back very soon. Good job guys & gals! #Assets read more

KFC - This KFC is immaculate. The nice lady who took my order gave me a lesson in patience without even trying. - Chicken Wings Near Me - Indio, California

2nd girl u lucky my wife was being Koo and calm bcause u would've got ur *** beat Just bcause we pulled up at 930pm remember u close at 10pm you still enough time to cook another batch of chicken and top it off that 2nd still have the nerves to pull up at window and tell pill to the front we bring the chicken out .nope I just wanna see if u spit on my food and u probably did bcause the line grow read more

While I believe KFC in general has declined over time, my experiences with this particular location have been excellent. Prices are ridiculously high like everything else, but I've never had a bad meal from this restaurant. read more

Everything was great. Super clean. Great smiling staff super service. They guided us based on our party size to get just what we needed to feed 12 adults read more

Placed an online order. Arrived early to pick up and was told that I could have thighs and drumsticks instead of my order or I would have to wait an additional 25 minutes. And then 20 minutes I was told it would be an additional 15 minutes. An order took over an hour from being placed to being available. AVOID THIS LOCATION AT ALL COSTS. read more

KFC - Chicken Wings Near Me - Indio, California

We were looking forward to our once favorite, dark meat, extra crispy. Plus some Cole slaw and potato wedges...well the best thing we got was the Cole slaw! They don't sell wedges any more and the fries they had were dry and chewy. Horrible! Now the chicken. They only had 4 pieces of dark extra crispy. We chose to take 4 pieces of regular to finish off our order. Neither lived up to expectation. KFC must have changed their breading recipe. The seasoning was not what we remembered and it was almost doughy in texture. We will not make that mistake again. $30.00 for VERY substandard 8 pieces of chicken us too much to make that mistake again. read more

Unprofessional and rude ! ordered 10 piece bucket of drum sticks, they gave me 3 pieces, the rest burnt breast. I call about their error. I get asked if I want to be placed on their mess up list. Wait, you have a MESS UP list. Come on ! She continues to explain that maybe they ran out of what I ordered, completely understandable. Why not inform me upon pick up? Why wait till I get home to find out. Ridiculous when I informed her I'd contact headquarters for a refund, she hung up on me. Yea, cause it was my fault you messed up my order and burned the food. read more

See all

Absolutely the worst customer service. "Go ahead and park in the front," as she hands me a receipt. Just another restaurant drive-thru fooling the clock. read more

Angela at the indio ca. location is absolutely the worst. I went drive thru, paid and then asked to park. Was parked for 10 minutes when Angela handed me my food without my drink, I asked for my drink and ketchup. She came back without a straw and when I asked for a straw she said in a rude tone, we gave you your drink at the window. No they didn't. She went inside and I knew she was not coming back out, I went inside and asked for her name several times and no one inside would give me her name. She laughed at me and when she looked up I could see her name very faint on her hat. I was not rude to her in any way, I waited 10 minutes which is a little long I was still okay with it. Angela didn't have to be so rude when I was walking out she yelled at me saying good luck trying to me fired! read more

Horrible food. Threw it away. Chicken dried out and tasteless. Too much batter. Mashed potatoes not too bad , but otherwise ugh. ! read more

Ordered 16 piece family meal mac and mash was okay forgot my fries also came back to see my chicken to look like this no words needed read more

KFC - 16 pieces of chicken looking like this is kind of crazy ... - Chicken Wings Near Me - Indio, California

The staff here are always friendly and upbeat. I always know I will get a great meal no matter what I order. The chicken served extra crispy is one if my favorites. Always super crunchy and thick with breading. Sooo good. My second choice is grilled chicken. A completely different taste treat. At other times I order chicken pot pie. I love that crust on top. And the chicken in that delicious sauce is really great.. And I never leave without taking home a container of that world famous cole slaw.so moist and delicious. The kids love it too. read more

The chicken was old and hard and greasy. The drive through cashier was not pleasant and kinda rude. Ambiance? There was no ambiance, the drive through was dirty. This KFC is on Ca-Hwy 111 in Indio read more

This is a ruffed up aging KFC with mediocre food and service. The person at the counter seemed distracted, poorly trained and not very knowledgable, however, he was personable. The floors had a slick residue and the tables all appeared to be sandblasted, probably just normal wear over the years. I was wanting something flavorful and could not decide between Nashville Hot or Georgia Gold so I opted for the two-for chicken littles special. What is a chicken little, basically, a chicken tender on a bun? I hoped getting the Hot and Gold would elevate them, neither had much sauce or flavor and the chicken did not bring much to the party. Overall, my experience was sub-par, I was not impressed or satisfied with my food or the location, no need to return anytime soon. read more

See all

Drive thru is pretty fast service, BUT, then you have to wait in the parking lot along with 6-7 cars waiting for their order too. I waited 45 minutes for my order. They locked the doors, so I had to go back through the drive thru to get my refund. The manager refused, and said there are no refunds. She tried to force me to take the food, after she then rushed to throw my order together that they forgot. I said I just want the money. She refused again. I leave and I called the KFC 800 number to get a refund. It's a call center in another country. I drive all the way back to pretty much beg for a refund. Manager finally complied. This was the most ghettoiest service I've ever received. I understand this isn't their dream job, but take some pride in what you do. Doing chicken wrong up in this place. read more

Extremely disappointed. Just awful. Not the first time but last for sure. Went through drive thru, looked at menu ordered biggest bucket of original chicken as always, mashed potatoes/gravy, coleslaw, with bunch of biscuits. $44.58 later came home opened bucket dug all the way to bottom and NO BREASTS. Just drumsticks and thighs. So pulled online menu up and saw KFC doesn't tell you what pieces of chicken you get in largest bucket, just says 16 pieces of chicken. Must be a secret like their special herbs and seasoning. When did the most expensive bucket of KFC chicken not include breasts then hide that fact from paying customers? Chicken tasted like it was cooked in very old oil and several pieces burnt. Mashed potatoes looked, felt, and tasted like they came from a powder out of a box. Even cole slaw was mediocre. Biscuits looked ok but fed to the birds out in yard to be safe. Threw away everything else. The gravy only thing resembling original quality. The girl at the drive thru window was very nice too. Will NEVER buy anything from KFC again as would rather go hungry! Used to love these places, lifelong memory of getting buckets with Grandpa back when it was always delicious and quality. Time to close the book on this once fabulous company who now overcharges and delivers swill. NEVER again! So mad going to send a letter to the CEO who probably doesn't care. It shows... would rather eat chicken out of a can since it would taste better!. read more

KFC - Chicken Wings Near Me - Indio, California

See all

The food was as expected for KFC therefore we enjoyed it. However GrubHub left much to be desired! First she called me because she went to the wrong gate that was fine. But what happened next or (where didn't happen) she left the food on my bench outside of my house. Never rang the doorbell never called again. I just started to wonder what was taking her so long so I opened the front door and they're the food sat on the bench. I don't know how long it had been sitting there but I had to heat up the food...so far so too long. She could have at lease rang the doorbell like UPS does. read more

It is now 630pm and the drive thru window said I have to wait 20 mins for chicken. I'm sorry but why??? It's dinner time. You guys suck. I've even seen you guys push people back so the drive thru timer doesn't start. I hope the owner sees this post and fixes this asap. Two thumbs down. KFC used to be a favorite. Guess it's on to places that do have chicken. read more

They legit gave me a hard as a rock bun like why? You really didn't want to waste a stale bun and just had to give it to a customer WHAT WAS THE REASON?!?!?! The fact that i was on lunch and didn't have time to waste and y'all still had the nerve to waste mine and my money. Who ever the owner is get it together please! read more

Damn, so I guess you can't look the menu here; you just have to know what you want as soon as you pull up. The girl at the drive thru was giving me shit for reading through the menu even though there was NO ONE in the drive thru line, or in the parking lot Then she tells me to go order in the lobby if I don't know what I want to order...tf? I tell her "I'm already in line," like, DAMN JUST GIVE ME A MINUTE. There is no one in line so wtf? Then, with a big ass attitude, she goes "oooooooookayy?" so I left. I don't understand wtf her problem was or why tf she wanted me in the damn lobby so bad. read more

Chicken wings were hard not fresh tasted old I guess they waste nothing even if it's made in the morning cause that's how my food tasted at dinner time read more

This was the most disgusting thing we've ever ordered anywhere. Was like flour mush and not cooked. The potatoes and gravy were like water. Never again. And no answer when you call to report it. Save yourself from getting sick and grab a store rotisserie chicken. read more

KFC - Flour mush chicken. - Chicken Wings Near Me - Indio, California

I should have "listened" to the reviews. This place is horrible. I ordered a $20 meal, original. What I got was old and very over cooked crispy. Yuck! read more

I've been here multiple times. Staff is always great and friendly. My 1-star rating is based solely on the quality of the food. I feel like the chicken is always overcooked (dry and not tasty). Mac and cheese is too watery; potato wedges are overcooked. I try not go here unless I have a major KFC craving. read more

Ordered a 16pc bucket with 8 biscuits 3 mashed potatoes and wedges. Ordered at the drive thru, the cashier taking the order could barely hear my mother (and she was speaking at a normal volume) the cashier seemed scattered and preoccupied. When we got to the window to pay we were told it would be a 7 minute wait so my mom told the cashier we would wait inside. The wait was more like 15-20 minutes because from what I could gather from listening and watching the kitchen; they ran out on wings and breast. One good note, I always ask for a bunch or butter, honey sauce and bbq. I applaud Karen whom was the one to follow my direct order to fill a bag with 8 bbq and 2 hand fulls of butter and honey sauce. At first I wasn't sure how it would pan out, so I had also said I would pay for the extra if need be. The chicken was the original recipe hot and delicious as expected. Biscuits were fresh out of the oven! Amazing. The mashed potatoes and wedges were just as good. read more

It was dirty. Customer service was awful. While we waited for our food, we saw one of the food/cooks picking his nose. Never ever ever never go here. read more

Any drive through that gives you mashed potatoes and gravy without napkins or a spork should be shut down

Picked up lunch at drive thru Window and was dissapointed that I was not greeted by employee. But they were very fast and efficient. Food was nice and hot when we got home . Will definitely be back for a quick and fast alternative lunch or dinner option!!:) read more

Horrible service horrible customer service horrible way of attending people everything was horrible they forgot the cookies on my combo I forgot to give me my chicken little snack are horrible read more

We ordered grub hub delivery one evening and got a chicken sandwich, well, at least that is what I ordered. When it arrived, it was so dry I couldn't bite into it. I checked to see what was in between the bread that prevented me biting thru. It was the 'chicken' it was void of any moisture, almost mummified. I called KFC HQ to complain. It appears KFC HQ is disinterested in complaints. So I am forever disinterested in anything that garbage pail of a restaurant has to offer. And since they don't even wish to discuss my experience. I'm never eating anything from any of their business, including their other ventures. Disgusting! And if you ever go in to that particular restaurant inImdui: beware! It's a filthy disgusting cesspool. Avoid it. read more

I was here after some years of not having kfc due that i had some bad experiences. But this place reminded me why i stopped eating at kfc . I was given and 8pc when i paid for 10.. Now i see how the employees hook up friends with free chicken.. read more

Stoped by this afternoon to pick up a bucket of chicken. Asked the young lady if they had any specials; she told me what they had, and I placed my order. The young lady did mentioned that because I ordered wedges it wound take an additional five minutes; which I was ok to wait. When I pulled up to the window the young lady took my payment but immediately asked if I can pull to the front of the store. Knowing the structure of the building, I didn't want to move because I wanted to wait in the shade. I told the lady that if anybody pulled up behind me I would move, but that I would just sit by the window until then. The young lady appeared annoyed and insisted I move. Once again, I explained to her that I would rather wait in the shade, but as soon as another car pulled up behind me that I would move. She was not having it! She went to the back of the room and brought, what appeared to be the cook; to demand I move because I was messing with quote unquote "their time". I repeated what the man said back to him "your time?! What time?" Unable to explain himself, he removed himself from in front of me to bring yet another person. A heavy set woman, which I can only imagine was the manager. At this point is has been more than five minutes and all I could think about is that if they would have started my order instead of arguing with me about moving; my food would already be done! So once again, for the third time, I try to explain to the manager that as soon as another vehicle pulled up behind me I would gladly move. At first she was not understanding but after I was more forceful she changed her attitude and allowed me to stay by the window. At this point I don't trust the people that are handling my food, but I had already payed; so I was forced to take the food. But I can't be sure the staff didn't purposely did something to my food. Once I got my "sketchy" food and was driving off, I noticed a bunch of the employees looking out the window at me! Trying not to show they really ruined my day, I wave to them as I drove away very upset and unsure if my food was tampered with. I left that place knowing one thing, I will never return, and my friends and family will know my story. read more

If you want to go to a drive thru that is not an actual drive thru and will ask you to move and wait for your food for 10mins go here!! I can't stress enough how annoying it is to go here and be asked to wait every time, I could understand if it was close to closing time and they didnt want to over make food and waste it...but in the middle of the day when all you sell is chicken...and make multiple people wait.,it's ridiculous!! Waiting in a car in an area that is not always shaded at 115+ weather is absurd!! I've complained to corporate a couple of times and have come back to give them another opportunity to change my experience but it hasn't been successful! If I could give 0 stars I would.. very disappointed in this particular kfc location. read more

Bad all around. Service took forever. People behind me were getting mad and so was I. Iced tea tasted and smelled like sewer water. Got home and chicken felt like biting into rubber. Didn't have biscuits. read more

Food is fresh, hot, and great tasting.. it was going to be a little longer for my order so they made sure I knew that and asked if that would be ok ... then when I got to the window to pay offered a free drink since I had to wait ... thought that was excellent customer service read more

The online ordering for this place is terrible. We were pulling a travel trailer so we couldn't use the drive thru, and people were standing outside so we thought it best to use the kfc app to order. The default was GrubHub and it automatically added a tip to our order for their parking lot delivery?! After waiting 20 minutes I went to the door to find it locked, then I watched someone walk out the other door...ugh. I went in to find our order sitting on the order counter. I explained what was going on with the app and they simply said the didn't have anything to do with the app. I asked what was the hold up, they replied, "we are out of your ordered sweet-tea." What?! How long were you planning to wait to call me, you've got my phone number with the order! Worst experience, waist of time, incompetence, and they charged my order with a tip included? We were traveling, hungry and stuck with this. Although the food was good, the service left a bad taste in our mouths. Don't use the app at all costs. read more

Food is always good but the female I dealt with was a game changer. First she says were closed because we ran out of chicken, now how do you run out of your key item? And from there she was very unhelpful. Good food poor staffer. read more

This is one of the poorly ran KFC'S. They close the doors early for the lobby. I was there at 8:40, and the lobby closes at 10pm and they said also we're closed. They said it was due to a maintenance situation. this is the second time in three weeks have done this. read more