If there was no star I would give no star!!!! Every time I go its the same thing "I'm sorry we don't have that chicken available it will take 16 mins" How in the hell do you sell chicken and never have any available. It ridiculous the guy said they don't want to make a lot because they don't want it to go to waste so better yet lets just not have any and let the customer be forced to choose something other than chicken. The only reason I go back is because my mom loves KFC but if it were me I would never go back because you never leave satisfied. Same with ordering cookies there never is any available. read more

The service here is horrible. I walked in and up to the counter and had to wait for five minutes. No acknowledgment or apology. One of the employees finally came up to take my order and they were out of green beans. The employees there look unhappy and the service is really bad. read more

KFC has always been one of my favorite fast food places! This location, however, is the worst location I have ever been to. It is managed by teenagers who always forget at least two items from my order each time; food is always cold and hard; service is terrible! Last night, I went through the drive-thru and ordered a famous bowl with extra gravy, potato wedges, and a 3 piece combo. I pulled up to the window, and the teenager had told me it would be an extra 5 minutes for the gravy, and to park in the front and he would bring me my food. I asked him to please put some hot sauce in the bag before bringing it out. I waited almost 15 minutes in the front, before my food was brought to me. When I got home, my famous bowl was literally dry - no gravy at all; when I had specifically asked for extra gravy, and even waited 15 minutes for it. The popcorn chicken in the famous bowl was cold and hard, as if it was laying out for hours. No potato wedges, coleslaw, or hot sauce in the bag! Such a disappointment! I will never be going to this location again. Terrible food! read more

Just ordered a box meal....wedges were cold, popcorn chicken was just bits and cold, and the chicken sandwich was cold and chewy...looks like it had been sat around for days..10 dollars for that...never again. Terrible food. read more

OMG I thought it was just me?!?! However I have waited in front of the window with nobody behind me forever and a day only to be asked finally to park. They run out of things frequently and it seems like every time I go there they screw something up by not giving it to me. I hate to drive back so the manager and I are familiar with each other as they have messed up many times and I have gone in another time to fix it. Sometimes they even mess that up?!? You ever wonder if they mess it up on purpose so you come back in another time and spend more money? read more

Horrible service, gave my order to drive threw when I was inside and made me wait an extra 25 minutes to get my food that THEY messed up

This place is a joke!! If I could have given it zero stars I would. Almost every time I go they either do not have what I want or I have to wait. Today I had to wait 20 MINUTES for crispy chicken!! 20 MINUTES!! One day I went they didn't have biscuits and were not going to have honey mustard until 3 days later. People who work here are incompetent morons who have zero clue how to run a restaurant. When I complained to the manager she was maybe 20 and had this blank stare like she did not really comprehend what I was saying. I was using small words I promise. The franchise owner of this place should be ashamed!! Your restaurant is horribly mismanaged and a laughing stock. read more

If you own this franchise you should be worried. Your service is terrible. Someone came in and asked where her drive through order was. Server replied "I don't know." Well how do I get my food. "I don't know what to tell you". Our order? "Sorry we're out of Cole slaw." Try again. Oh sorry we're out of white meat". This was our third try without success eating at your place. Basically your place sucks. read more

Just because zero stars is not an option. They completely messed up my order and I had to drive back after I just got home. I waited over 5 minutes just to talk to someone to have my meal corrected. Incompetence. read more

This KFC is the worst ever! Every time i get home my order is totally wrong. I stopped eating there for one year and decided to give it a try. Bad idea! First of all it was like a disco club in there, the music was cranked up and the girls were rockin out and giggly. After 15 minutes I got my order and went home. My $38 meal was all wrong, no white meat what so ever, all thighs. My side dishes were all wrong, and we were missing my sons chicken bites. I now had to make a trip back to town and straighten it all out. By the time I got back to the house the food was cold and no body wanted to eat it. KFC is banned from our list of places to eat. I just wish these fast food joints would hire individuals that take pride in their work and the service they provide to our community. read more

To all our yelp friends, I'm so sorry to report that this kfc has been 1 of the most unreliable fast food restaurants, I have attended in Gilroy. I have been going to this kfc since it originally opened, and it has gotten progressively worse over the years. My biggest problem with this place, is 4 out of 5 times my order is not right. If the food was not good, I would probably not return!!! read more

Spoiled food and rude employees. I went there for a quick lunch. I was holding my 2 year old son and the employee asked me to wait because he wanted to talk some other customers. I was holding my son on my arms for more than 20 mins standing in line and then the employee started taking my orders. When I asked the size of a whole wing, he was telling me that the sizes are different for each piece so they can not show me the size. Then i asked about the price of a whole wing and they told me it is about xxx per piece. So they are selling for a fixed price per piece but the sizes are different. Maybe in KFC people will get different sizes of meal randomly. When i got the hot wings and whole wings, I am surprised that the hot wings is 3cms long each and the whole wings are only 7cms in size. And one of the whole wing has many black portions inside the skin. It looks like that it has been in trash for a month and smells bad. It is definitely spoiled. I went back and asked the employee and they told me it is completely normal and refused to do anything about it. Maybe this is the normal quality of the KFC. I didnt expect a high quality for KFC but there is nothing that a human can eat. Never go to KFC again in my life. read more

Absolutely filthy restaurant today, 9/28/16 at 1:30 pm. Garbage strewn throughout, floors looked muddy and smeared with food and foot prints, tables not wiped down, kitchen area appeared equally unclean. I asked two employees why the place was a mess since they appeared to just be standing around. They did not answer me. I asked for the manager, who happened to be one of the two employees. I said that there was a problem in the customer area and asked him what the story was. Both employees laughed and walked to the office area without answering or showing any concern. I took my family and left. read more

What wonderful service @ this KFC. Luis & Norma were so helpful to me. They didn't need to take the time, but they did. KFC is lucky to have them in their organisation!!! read more

Friendly staff. Their grilled chicken usually takes a while to cook.

Every time I go here they say they're out of all the chicken except classic. I decided to order a chicken sandwich and a side of macaroni along with my families order. I get home and guess what... oh my chicken sandwich and side of Mac not there... read more

This evening after leaving my Mom-in-laws house, my husband & I were really hungry. Our 3 year old daughter already ate so we wanted to get some wings, go home, put the kid into bed & enjoy our hot wings as we watched a movie. When we got to the drive through & ordered the wings, we were told that it was going to take 10 minutes for the wings to be cooked. I asked the guy who was taking our order, "Why is it that every time I come here, I ALWAYS have to wait 10 minutes for the wings to be cooked." A girl got on the box & stated that if we had called ahead of time, we wouldn't have had to wait. I told her: "THERE IS NOTHING AROUND OR ON THE BUILDING STATING THAT YOU CAN CALL AHEAD OF TIME! If I wanted to "call ahead" I would have gone to Wing Stop. Even commercials for KFC don't state that you can call ahead to make sure that there are Hot wings made." She then told me, "Well... let me be the 1st to tell you." It's the same thing with the other KFC across town. What is it about the KFC's in Gilroy & not making enough hot wings? While we were in the parking lot, I seen the girl coming out to our car with our wings. My husband rolled his window down & stuck his hand out the window to get the wings. Instead of the girl going over to my husband she walks over to the drivers side of the car where the car window IS CLOSED. Umm... hello... Open window w/hand sticking out vs. Closed window. You'd think she'd go to the open window to hand us our wings but decides to come to the closed window. Hmm.. yeah... I know you don't need a college degree to work at KFC but you'd think common sense would be a requirement. I told her, "Other window". She stated, "OK... didn't see it" Umm... You walked right past it. How could you not see the Open window w/the hand sticking out? According to our receipt, Our cashier was Rubena & when I told her that we should be compensated for having to wait 10 minutes, she said that the only thing she could do was give us a free drink. Umm... yeah... I honestly don't think that was the "only" thing that she could do. I really think that she could have only charged us for 10 wings instead of 20. The KFCs in Gilroy really need to get their acts together. read more

I usually enjoy the $5 deal box, however while I was waiting in line one of the workers commented "why are there so many fucking people in line" while putting chicken strips in a bowl. I just thought it was very rude and disrespectful there were only 5 people in line. read more

Not that these guys need another bad review but here it goes. This was the third time that I've had an issue with this place in particular. (1) Food missing from order, had to call and go back to pick up. (2) The management was very rude and talked down to me so bad that I ended up calling the KFC corporate office to make a complaint. (3) This is now the second time food was missing from my order and when I tried to call them the message keeps saying that the line is busy (go ahead, call for yourself and see) so I tried to call corporate again to see what they could do for me and I stayed on the line over ten minutes and no one answered and no "please wait for the next available representative, wait time is ..... Suffice it to say, it starts at the top so if corporate doesn't even care about tending to their customers how in the world is the manager or workers at their franchises going to care about tending to the customers. Wish I could rate 0 stars, this would be the first one... read more

Love it here! I always eat here and everything is perfection! Amazing staff, outstanding food, and the place is so pretty! I love it here. Most importantly the chicken is DELICIOUS! Love this place so much!!! read more

This location is the worst, always out of chicken and poor customer service.

I don't know if the owners know this but I received some chicken strips and half of them were just breaded skin. Looks like someone is slicing them in half to make 2 strips out of 1. read more

I see a lot of people bitching about this place, but I had experienced good service and food my first time today. I ordered 12 hot wings and an 8 piece bucket of crispy chicken pieces. It took only ten minutes, they were polite, the chicken was hot and delicious. read more

This place has been horrible the last year, I don't know if it is under new ownership or not. But the drive-thru is always closed and the wait is always long. They are understaffed and the people that are working there don't really seem to know what's going on. It wasn't always like this, there was a time when they were very proficient and the drive-thru was open all the time. read more

service sucked. had to wait over 15 mins, and didn't have what I wanted on 2 different occasions. don't go there! I wouldn't put a star@ all if it'd let me read more

I don't go to KFC very often so when I do I am in the mood for some of the items they have on there menu that you don't see at some other fast food restaurants. So I made my order got my food and went back to my office. First thing that came to my attention was the 3 chicken little's I ordered had no mayo or pickles on them ( the only condiment they are suppose to have) on them. Second the "Fill up Box" was missing the chocolate chip cookie out of it. Third the Chicken in the BBQ Chicken sandwich tasted like it was days old or something. It was literately hard and chewy. I called them from my office and as for the manager. Surprisingly the lady that claimed to be the manager could hardly speak English or pronounce it anyways. Not ones during the 5 minutes I was on the phone with her going over the order 10 times did she apologize say sorry or even act concerned. LOL these people want $15 per hour? ya right look in the mirror KFC employee's you are not doing your job to a level that deserves it. No you KFC for me! read more

I have been here many times each and every time there's always a issue sometimes no potato skins or there's no chicken breast and it's a 10 min wait.. Well today I went through the drive through to order the 20 dollar meal with the strips I asked if I could switch my cole slaw for macaroni and cheese. I was told no because it was a promotion I said ok well I will pay extra to exchange it . The girl on the on the microphone said no we can't it's a promotion item and they could not . So I said fine I did not want the slaw just take it out of my bag I didn't want it she seemed puzzled . I then said I know it's a promotion just take it out.I drive up for my order They handed me my order there's no sauce like it says on the promotion there no napkins no butter for my rolls I was not asked if I need plates or utensils. I could have been eating at a park . I had to wait for someone to come back to the window to ask for napkins. Then and there he grabs a handful off napkins crumbled up and hands them to me . Point is paying 40 dollars for my meal is not a issue the poor customer service is I think retraining these employees would probably solve most of these complaints. I'm sorry to say this will be my last time there I would rather drive across town to Popeyes maybe they care read more

Absolutely the worst customer service ever! They are rude and just have no commen sense. I was just totally blown away by the way the employees are. I left this location and went to the one on Monterey Rd and it was great. The manager and staff were nice and friendly and really won me over. read more

This is my second time going and last time. I went there to order family meal and again they ran out of crispy chickens of course I don't know how they stay in business this is worst kfc ever. The chicken was so soggy and wet I couldn't eat it also the bones were broken to don't know why. Never go there. read more

Terrible. I ordered a 2 piece dark meat meal and asked for 2 drumsticks-no thighs. I also ordered chicken bites and a small mashed potatoes and gravy. I got home to a thigh and a drumstick and no mashed potatoes. Why do they repeat your order to you if the person that makes it can't pay attention? The chicken bites are awful, where did popcorn chicken go? I won't ever go back as this is not the first time this has happened. read more

Filthy. Tables overflowing with leftover food & trash. Slow, insolent service. Never stepping into a KFC again!!!

If there was a NO STAR option I would have selected that one. Up until about 9 months agoI had been very pleased with the service at this KFC. I'm not sure what happened but now when I go there I am always waiting for the food to be cooked... "that will take 7 minutes to cook, do you mind parking out front?"... 20 minutes later I receive my food and this only after I intercept the woman who they gave my order to! This was not a one time incident. I thought things would improve after I spoke with the manager the first time this happened. On that occasion not only did I wait forever but I was not given my change (over $5) and the order was completey screwed up. The writing is on the wall, this KFC is not going to improve any time soon, if ever. I won't be going back. read more

I stood in line at 5:06pm and I wasn't acknowledged until 5:14pm that 8 minutes standing in line as the drive thru line kept moving and workers walked past me drinking soda and talking and walking around. Annoyed as I was I began ordering only to have her walk away after everything I said to check if they had it she came back saying they didn't have the piece of chicken I was requesting. A chicken breast, you don't have a chicken breast on Sunday at this time. This is by far the worst service I've ever experienced. She never even gave me back my receipt. When I told her I would be eating here I received my food in bags. When I left and finally sat down to eat she put gravy on the mashed potatoes when I repeated 2 times please no gravy. Nothing was like we ordered and I ended up throwing $20 in the trash having to go purchase other food. This experience was not even close to the service at Popeyes. When the person behind me asked to speak to a manager the employee said there was none available. So who am I suppose to complain to? read more

This Kfc is by far the worst, if i could give it 0 stars i would. The general manager Maria is the rudest person you could come across and she is terrible at her job. Always out of butter, honey, hot sauce, one time they were out of plates and sporks.. What are customers supposed to eat with? This place is a joke. The manager before, Norma Segura had this place running smoothly, she puts customers before anything, and thats how a manager should be I wouldn't recommend ever going to this location because you'll be disappointed. read more

If you are looking for grilled chicken don't go here. Either they'll give you fried or make you wait 20-30 minutes for an order. Even if it's drive through. Also, if you order a meal make sure to ask for your sides, because they won't remember to ask you and will just give you mash potatoes and green beans. read more

I rarely go to KFC but the two times I went there, the employees were unprofessional, rude, and just awful. They took a long time taking our order. They just stood there, walked back and forth pretending to look busy. On top of that, they talk trash behind the customer's back. I was listening the entire time! A man was in front of us, he looked dirty, homeless, and couldn't talk right and the girl taking his order along with another employee were making fun of him and laughing. It was just plain rude. I am never going back there. I'm telling everyone I know not to go here. Even their food was cold, and disgusting! DO NOT EAT HERE. read more

I was asked to park and wait for my order and wasn't given a receipt. In the 28 minutes that I waited, I witnessed several other people receive their orders, but I didn't get mine. One of the employees approached my car and asked what I had ordered, but never came back with it. I went inside to remind them of my order and they started talking to each other about someone who had just left work-blaming her for the mix up. They offered no refund and no apology, but did give me food that had apparently been prepared and sitting for a while. It was cold when I got it home. I will never spend any money at this KFC any more. read more

The KFC in Gilroy on Wren is one of the worst for service. They apparently have their staff memorize the spiel and don't bother to listen to the customer at all. It is far easier to take your business elsewhere than put up with the arrogance of the staff in this KFC. read more

My husband and I like KFC food. The problem in Gilroy, Calif., is in it's management. We have walked out the last three times we went there to eat. 1) The restaurant is open until 10:00 p.m. so why are they out of food items at 7:30 or 8:00 or sooner? 2) I'm on a diet and often when I go in in the evening, they're out of the grilled chicken. We asked if they had grilled chicken before we got into line the last time and were told,"yes." There was a man waiting for his order and he was being told that they were cooking more corn. As we neared the front of the line, the grilled chicken was gone so we left. As we were leaving I heard a cashier tell a customer that the coleslaw was gone for the day. 3) We hate their menu board... too many combos that we are not interested in. I'm wanting a grilled leg and a thigh, one side and a beverage and there is no way to figure out what it will cost.. don't want a meal with a biscuit or a cookie or mashed potatoes. read more

What a joke. I normally don't write these but his one takes the cake. First off the used a small garbage can and some trash to block the drive-thru since apparently they don't have enough people on shift. When driving in with a larger truck I didn't see the garbage blockade due to the high hedge and ran over it. I got out to check and just thought that one of the local transients was a little sloppy going through the trash bin. I moved the stuff out of the way and went through the drive-thru. By the way, there was no sign on the garbage indicating the drive-thru was closed. When I parked in front the first employee I encountered began yelling at me for running over and moving the trash they used to block the drive-thru. When I went inside to talk to the manager I was greeted by no one. I actually had to yell Hello to get someone's attention. When I finally got the manager he was rude and wanted to blame me for running over his trash can. He simply just blew off everything I said and didn't care. When I asked for the owner information he said it's just Rob and I don't have his number. This place has been getting worse over the last year but I keep hoping since it's a local business. But I'm done with this place. read more