I like this location. It's a bit "quieter " than most in the Bay Area. Well at least when school is in session, lol. I find the service and food quality to be consistent and pleasant dining in or driving through. I actually met the manager and family at this location and they were very nice people. Hope they do well at this store. read more

Our new stop when driving out of the southbay is at this brand new place. It is convenient, just off 101, clean, and service and food were great. read more

See all

I don't think I've ever had a bad experience at Chick-fil-A! This Gilroy location is right off the freeway, making it very convenient and easily accessible, especially if you're on a road trip. I've only visited this location a few times, but it stood out for having one of the best holiday promotions I've seen. They offered a "12 Days of Chicken" promotion last year, with a different freebie offered each day leading up to Christmas! read more

By popular request we had to stop for a quick take out order. I enjoyed the chicken deluxe sandwich with extra lettuce. We also ordered the 30 piece chicken nuggets to share. We made it a meal with a drink and waffle fries. The store was busy with many repping 49ers gear. Emely took our order and it was ready pretty FAST. Overall, it was a great experience, Thank you Emely for opening another register for us. read more

See all

First time here at this Chick-fill-A Drive through was full in both lanes. It recently opened for the people inGilroy and those passing through looking for a bit to eat. Employees are always welcome and helpful when you come to the line and order your food. Orders the 12 piece chicken meal that comes with waffle fries and a Coke. The chicken is always perfectly seasoned and cooked. Their shake are really good and thick here. read more

Chick-fil-A - Just a rainy day in the drive through - Fast Food Near Me - Gilroy, California

Service here was awful. Went through the drive thru and asked for 3 chicken burgers meals. They hand me my drinks and ask me to pull forward because my order isn't ready. I did that and only then realize there is no designated space to pull into, so I park in the closest spot. Wait 10 mins, no one has come out. Wait another few mins. I see there are no cars in the drive thru anymore, so I go inside and like 5 people are huddled around a bunch of to go bags. The lady that asked me to park had her jacket and keys in hand ready to leave. I asked her as she's running past me if my order is done and she doesn't talk to me, but goes back to check on it. I realize from her shirt that she might be one of the managers! No one else knew I was out there waiting. I think you should designate some parking spaces for people to wait at, hand them a number that you associate to the order. Something! There's a reason this location has such a low rating. Maybe hire more competent people to run the place. It's only my 2nd time here. I'll drive to Morgan hill if there's a next time. 5/5 stars for the young lady that packed my order. SMH. read more

Thank you Cesar and Jasmine for excellent customer service. I was having a difficult time with the order - possibly due to my traumatic brain injury disabilities - and Jasmine was very patient. Cesar was also pro-active and really focused and methodical helping all the guests, checking on all the tables / guests to make sure they were really enjoying their experience there. There were other excellent employees too, but my memory is really bad. I'll try to write their names as I remember. read more

Two lane drive thru, choose your lane carefully. Both times I have been here I sit in line while 7 or 8 cars go by in the other line who came well after I did. The people taking orders need to take note of this and adjust, like maybe both go to one side. The food? Average and overpriced. The sandwich is no better than Popeyes, KFC, or even Raisin Canes. And they know how to manage the drive thru. read more

Quick and great service. Ordered my food for pickup and it was ready by the time I had arrived. They didn't forget my sauces either.

worst chick fil a drive thru wait ever. like ive never waited this long for a drive thru?? needs better management mind u there was only three cars in front of me and each car took ten minutes. bay area locations are so much better managed bc wtf. read more

This restaurant had prompt service, which was nice and the food was as good as Chick-fil-A always is. The strange thing is that they decided to clean the women's bathroom at 6:40 in the evening, shutting it down for almost 20 minutes in the middle of the dinner rush. When it finally opened and multiple women were able to go in, the floor was completely mopped and wet. We ended up walking all over it, messing up her mop job (unavoidable). What a waste of her time and what a weird inconvenience to put your customers through at the height of the dinner rush. What kind of manager makes that kind of decision??? read more

Gotta Hand it to this location, the food here was on point! Service was "ok", not as friendly as other locations, they did say "my pleasure" but the lack of smiles or joy definitely shown on a lot of the faces we saw in the drive thru. Ambiance outside looks nice but the parking could be better and they could have more shade. I got the Spicy Chicken sandwich combo with waffle fries, large 1/2 diet 1/2 regular lemonade and a medium Mac and cheese. Everything was fresh, hot and delicious! Chicken was crispy, juicy and tender. Fries were hot and seasoned perfectly. Mac and cheese was cheesy, nice little crispy cheese part at the top and super warm. Lemonade was not too sweet, but just the right amount. Perfect Meal. Jess got the 8 piece nuggets, Waffle Fries and some Mac and Cheese. She got a chocolate shake to wash it all down and that too was super good! Not overly sweet, just the right amount. Nuggets were juicy and crispy, fries were also seasoned perfectly and nice and hot! Thankful for this location! We were going to stop somewhere else but unfortunately that establishment has since permanently closed. We weren't expecting to see a chick fil a, and we're so glad we did! This location truly made our foodie experience worthwhile on our way to Monterey. read more

Went through the drive through. It was 15 cars long and two lanes. But I couldn't back out . To my surprise it was well organized accurate and fast. Got the Spicy Chicken Sandwich and it was very good. Moist and juicy and hot. The taste was terrific and the sandwich was large. I'll be back good experience. read more

Chick-fil-A - Menu - Fast Food Near Me - Gilroy, California

This is the biggest and nicest chick-fil-a I've ever been to, I think! We drive down to the coast a lot and usually stop at In-N-Out or Starbucks, but decided to change things up and do chick-fil-a instead! I'm glad we did because it was awesome. I will say, it took a while for the food to come out, but it was 10am on a Saturday and the drive thru line was pretty long. Service was friendly, and when the food did come out, it was great. The bathrooms are also super clean and really big, and the water to wash your hands is nice and warm, a nice surprise! I recommend this spot for a rest/lunch area, if you're doing a long drive and happen to pass through. read more

Food is cold, fries are very salty and the drive thru is a mess at times. Haven't gone back to this location since last August...

Very bad service at this Chick-fil-A in Gilroy. This is the second or third time I come here and it is always the same problem. They always give priority to the drive-thru and ignore walk-in customers and delivery drivers. Every time I place an order for delivery, the Dasher ends up waiting more than 20 minutes, and many times the order gets unassigned because no one helps or gives them the food. The staff seems inexperienced and they do not seem to care whether the order gets picked up or not. The floor was also dirty. Very poor customer service and very poor organization. read more

The management must be listening. Service is way more efficient. I have not been missing any food from my orders. Yay! The spicy chicken sandwich with a slice of jalapeño cheese is the best! read more

Restaurant was super clean! super quick service and employees always so sweet. Food was so amazing!!

I am a weekly chick fil a customer. This one just opened up. If all chick fil a ran like this or if this was my first time visiting chick fil a. I would not be back. Unorganized, slow, didn't get all my food or what I asked for and service was not pleasurable. Seems like the employees already don't want to be working there. Hopefully this restaurant lifts to the standard of other chick fil a restaurants. read more

Don't y'all close at 10? Got there a few minutes before 10 which means you guys are still open! I seen two girls running to block the drive through section which they shouldn't have done! Got down to try to go inside. As soon as I'm about to open the door an employee comes to the door and locks the door! This is very unprofessional! You guys should wait until it's actually 10 so you guys can close! read more

After receiving no service and leaving the Morgan Hill location, we drove to Gilroy (when you want Chick-fil-A for breakfast you'll drive!). Exceptional service from Katelyn; food was excellent (iced coffee was also really good); parking lot laid out well; interior clean and bright. Overall a great experience! read more

I've dine in at this location like 4-5 times already but it will be the last because all those time the workers forget half of the items I ordered and the fries and chicken sandwich are cold and don't even taste fresh. In the Salinas location I never had that problem so I'll just be driving there instead. read more

The food came out quickly.The restaurant was very clean, the service was great, and I really enjoyed the fresh flower on the table, such a nice touch! read more

I ordered a salad only and good thing i checked my bag before leaving the drive through because the dry condiment toppings werent in there and i didnt even have utensils or napkins. Not sure how i was going to eat my salad in my car without that. I also didnt get my receipt so hopefully they charged me properly...i think they need to train these younger kids better to take there time and check the bags before handing them to the customers. read more

I would say the 2.6 star rating is a little high. The last 3 times we have placed a mobile order twice they have forgotten something from our order. Wouldn't be a big deal if we live down the street but we don't which is the reason I didn't do anything the first time cause I didn't want to waste my time, but this time was enough. Got home and saw they forgot a chicken sandwich. Went back to the store to let them know and it seemed the manager on duty could really care less. He just gave the whole ordinary I apologize we should do better speech seemingly to try and be done with me as quick as possible not wanting to listen to me. He ended up refunding me the sandwich but my time is worth a lot more than the $7 refund. Highly suggest double checking your order before you leave because it seems the people there can't do what they are paid for. read more

The drive through wait time wasn't that bad although I feel like they could've been friendlier. My sandwich was cold the cheese wasn't melted and it had a funky taste the bun seemed stale and cold. if you're going to bring chick FILA to gilroy do better I've been to other ones with busy lines and etc my food was still warm , unlike this one wasn't even super busy but my foods cold? read more

The definition of mediocre. I have no idea why this place has such a huge following. The food is average. The price is astronomical! The price is almost the same at a sit down restaurant. The service is terrific! Most of the time my order is wrong but they always make it right. That's every Chick-fil-A though. I never expect them to get it right and I only eat at the restaurant since the order is almost always wrong. I also order through the app so I earn rewards at least. Expect friendly wait staff who can't get your order right even when ordering through the app and sticker shock when you see the cost of your meal. read more

Genuinely one of our favorite experiences at this chain! It was my daughter's fifth birthday and they made a huge fuss over it! They showered her with love and attention and she left feeling so happy! The men and women who work there are top notch! Huge shout out to Johanna and Brandon who did everything with a smile (including Johanna buying my daughter ice cream for her special day). The food was as yummy as every chik-fil-a we've been too and my kids ate every bite! It was clean and well maintained and the bathrooms were massive! Not sure the experience everyone else was talking about on these Yelp reviews but don't be afraid...it was the quality one expects with the service one comes to appreciate. No play place if parents are asking. Found out why: during COVID they started phasing them out as they were designing. Some are looking to put kid friendly activities in theirs (this one is trying to do so as well). read more

Went tonight and drove through with my wife and daughter who are BIG Chick-fil-a fans. We parked to eat and noticed we did not get our regular or grilled nuggets we had ordered. I grabbed the receipt, made sure the nuggets were on there (they were) and walked up to the drive through and spoke to Brandon. Not only was he super helpful telling me he would get them right away, he asked where my car was. I told him I could wait, and he replied "it's cold out, go to your car and I will bring them to you" and he did just that within a few minutes. Top notch customer service and BIG thanks to Brandon for turning what could have been a frustrating situation into a very pleasant one. Promote that guy or something! read more

seen a worker go and throw up in the bathroom then go right to the back to start making food also have a friend that works there and he said the owner makes the kitchen make the food even if their sick DONT GO HERE!! read more

Lazy employees. There are WAY too many employees on staff and they prefer to stand right in front of the customer, blowing kisses to each other, talking about how they are worried about getting abruptly fired like "Carlos" and arguing about who is supposed to be working on "desserts" instead of just doing the job. They made us wait five minutes for our daughter's shake because the employee inside the window kept arguing that it wasn't her job. When she finally decided to do it she made it and then walked away, leaving it sitting where the guys outside the window couldn't hand it to us. So poorly managed it's embarrassing. read more

Super fast and friendly staff! Shout out to David v for being a chick fila expert and being super dope

Definitely check your bags before leaving they forgot half our order. Looked at the receipt to see if they charged for those items and they did ! read more

Chick-fil-A - Didn't receive half of the items yet ok the receipt - Fast Food Near Me - Gilroy, California

We actually had such a terrible experience and the manager was part of the problem. And the owner was a jerk. Facility was dirty, the floors were dirty, and slippery, same with the bathrooms... Your staff was unhelpful. They dropped our food on the ground, the didn't bring it back, when we went to ask where our food was the manage argued with us that she brought it too us.. it was crazy... read more

The app makes it easy to order. In fact the company prefers it! But arrive, and you can see your order on the counter, waiting to be delivered to you, and the twitts inside are too busy giggling and goofing off to pay attention and deliver the food to you as they claim they to do. Train your crew!!! Get management trained so they can keep it running well! I would hate to see this go under due to the sloppiest service in town. Real shame. The 1 star is for decent food. Service is a negative! read more

This was my second time at this location, food came out fast hot and fresh both times! Today gaby was an all star with her friendly and professional service, even after being yelled at by a super karen, she held her composure so well and served me with a smile and a happy demeanor! The dining room area was clean and had fresh flowers at every table, just like the first time which was beautiful and pleasant! The super karen attacked poor gaby again on her way out and gaby still stayed pleasant and professional, hope her manager nows how great of an employee she is! Love this chic- fil-a and I will be back again, thank you again gaby for your great service, keep on smiling and being so sweet! read more

20 minute wait for a chicken biscuit, ridiculous. Management was no help neither was customer service

Service was amazing the staff were amazing. Danae was extra helpful and made sure we always had refills. Thank you to all the staff.

Worst Chick-fil-a experience, they rushed to take my order and then told me to just go to the window, they got my order wrong and when I corrected them they looked annoyed and yet they still messed it up again, so I told them again and they looked even more irritated. If they had not rushed me and actually listened to what I ordered the first time they wouldn't have taken longer trying to fix their mistake! Do not come here! Listen to the other bad reviews! Worst customer service. read more

Food comes out burnt. Tables are dirty. Trash is over flowing. People are rude and make us customers feel rushed. Probably so they can go back to standing around, hanging out, and talking. This location does not meet the chic fil a pleasurable experience. Don't waste your money here. I'd rather drive to San Jose. I can't wait for the Morgan Hill location to open! I hope it's ran better than this trash. read more