The chicken sandwiches were barely warm... One little dab of sauce on the middle of the bread. 2nd time I have received old stale potato wedges from this location! I even went inside and asked them if they could make them fresh and the guy said he would. I should've tasted it before leaving, that's what I get for being trusting. Guess I'll stay away for awhile or just not go back. read more

Terrible place, will never go there again, they tried to give me food that was on the counter that someone didn't pick up, the first guy reopens the counter bag of food takes the bucket out adds to fresh pieces of chick the rebags and tries to give it to me, once I confront him of what he did he talks to the lady in charge, then she goes to the back and with the same bucket she just puts the same chicken in a new bucket, the gives me the bucket, by this time I'm like fuck this place, I get home which is a 30 second bike ride and half the chicken cold and didn't get my complete order instead I get 2 wings that were not part of the order, guess she thought I was homeless or something and figured someones left overs are good enough, fuck that local KFC the manager and that crew...FUCK YOU!!!! KFC... Watch your orders people. read more

Excelente comida la cajera creo se llamaba ashley me ayudo mucho A escoger mi orden el ambiente limpio y los baños muy limpios me encantó este lugar read more

Don't come here unless you have precious time to spare. Other cars are rolling up getting their items before me even though I ordered through drive through before them and I was told to wait in the front of the store for my order. After the guy goes in and out 3 x's I had to ask about my order and it finally comes. And I called it, he forgets my drink. Literally, I waited 35 minutes for a 4 piece chicken tender combo. I don't know if they're understaffed or what... but this is ridiculous. The guy was apologetic, but even that wasn't enough to compensate this wait time. So much for this being called " fast food." Never coming here again. read more

So i haven't been back to this KFC since my last post in 2017. I had a coupon so i figured I'd give them a try again. Big mistake. We got there around 8:15, almost 2 hours before they close. I asked for extra crispy on 2 orders of the 9 piece double may deal. She said they didn't have any extra crispy it would have to be original. I said ok as I didn't have any other options. I asked the girl at the window why they didn't have anymore extra crispy and she said "IT TAKES TOO LONG TO COOK". I would have waited as that is what the family likes most. She didn't even give me that option to wait for extra crispy. We got home and looked at the chicken. One bucket was over cooked and had hella small pieces. The drum stick looked like it was part of a wing. It was pretty ridiculous that they would even give a customer chicken that looked like this. Not sure if I'll ever go back to this KFC. I'll drive to Morgan Hill if I ever want KFC again !!! It looks like I'm not the only one who has had back service or food experiences with this restaurant. Pretty disappointed !!! read more

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Do not go to this KFC unless you want to pay for what you didn't order. I went and not only did this lady give me attitude but also messed up my order. When I pulled up through the drive through I said my order which was 2 #7 but just to swap out one of the coleslaw for another mashed potato in one of the order. She said something and I couldn't understand so I asked her to repeat herself and she raised her voice and gave me attitude. Then she asked if we wanted chocolate or vanilla? Not sure for what maybe she's giving us something complimentary? So I say chocolate. We get to the window and the price is almost $50 for 2 $16 meals. She didn't repeat the meal just took my card and handed me the food. I checked my receipt because she wouldn't repeat the order and got upset when I asked. She charged me for a chocolate cake. I asked her to refund it for me because I didn't ask for no cake. She sticks her hand out and motions to put the cake in her hand then proceeds to stick her hand out and say "card". How rude. She's upset she had to fix her own mistake. Not to mention she messed up both of the orders by giving us 4 orders of mashed potatoes and not a single coleslaw. All because she was upset I asked her to repeat herself so I could make sure shes getting my order right. I'm pretty sure she's the manager. I'm not sure her name is Maria de Los Angelesr. read more

This fast food restaurant is a joke. The staff are unorganized and they never give you your food in a timely manner. Last time I waited over 30 mins for my order and had to end up canceling because they were short staff and manager gave me a horrible attitude. I could not believe how bad it was. Never went back, unfortunately. read more

Average though consistent with the chain menu! Just not that clean and fries were old m. They simply need to change the oil more often!

food was disgusting got two famous bowls and smelled funky like if it expired never again

I go to my local KFC in Gilroy Ca. On wren ave. At least a few times a month and I normally don't leave a lot of reviews but my store normally does a good job with there food and service, but I wanted to leave a big shout out to one particular employee by the name of Jonas he's always makes sure My order is correct and if I ever have a problem he has gone out of his way to resolve it,so I really appreciate the effort he makes to have a smile and make my visit to get food just a bit better! Give this guy a promotion KFC he would make a great manager! read more

Another great kfc experience! Food was fresh; from my sandwich to my fries! Will be back when I'm back in town. read more

KFC - Fast Food Near Me - Gilroy, California

Horrible service. I have gotten the wrong order 2 times and I had to go back and all they did was no English!? How convenient.

Today is Friday. It's been a very long week for my family & I decided that tonight would be a good day to just buy some wings for dinner on my way home. I go through the drive thru & order three 8 piece wings. I pay for the wings & the cashier at the window says, "Go ahead & pull up to the front. The wings are just getting out of the fryer right now. They're fresh!" I pull to the front of the building & have to wait 15 mins for the wings. Why does this KFC never have wings ready? It always happens. Also, I NEVER got a receipt for todays order. I thought maybe the receipt would be in the bag & it wasn't. Also... the cashier lied about the wings being ready. They weren't ready. This KFC really needs some good management & knows how to really manage a franchise. This KFC is real need of some corporate help. read more

we ordered a deep-fried turkey and were told it would be 35 pounds. When we picked it up today it was only 11 pounds. It was not enough to feed our guests. I don't know why they lied about the size of the turkey. Beware of the KFC turkey!!!! read more

This place is horrible. This is a three piece meal? They are the size of nuggets and are not crispy at all. read more

KFC - 3 piece meal extra crispy - Fast Food Near Me - Gilroy, California

Every time I go to order some chicken, they don't have enough and they don't have what I want the service. It's bad I give them an F.

Incompetence in action. I went here at 6 PM on a Tuesday. Their advertising flyer hits the local newspapers on Tuesday, and KFC's national marketing people send out a mass email on Tuesday as well, advertising a "Tuesday only special" -- 4 legs and 4 thighs for $10. I tried to order that special on their app, but it wasn't available there. I tried to order it on their website, too, but again, it wasn't available. So I printed out the morning email ad and went to this restaurant, arriving at PM. There were two people ahead of me at the ordering counter, but I wasn't able to place my order and pay for it until 6:24 PM. Then I waited. And waited. And waited. It was more than 30 minutes before I received my order. Others who had ordered before me were still waiting -- one for something as simple as a "classic chicken sandwich." Perple who came in after I ordered were being told it would take an hour for them to receive any food. I cannot understand why, at a major national chain, that sells basically one product, there is not enough food cooked and prepared to handle the dinner hour rush on a day when most of their advertising drops. There is absolutely no valid excuse for this. read more

This KFC meets all the standards on how NOT to run a fast food establishment: horrible customer service, long waits, old food and menu items constantly not available. I attempted to order through the drive thru once...non-caring female states they are out of extra crispy, cole slaw, fries and mac/ cheese? This is around 5 PM! Go make the extra trip and go to the KFC off Dunne. read more

Great customer service from Jonah. Thank you!

Haven't been to a KFC in forever. Grandson suggested we eat here because he wanted chicken strips. Ok found one kinda near the outlets. Came in and loved the interior design with cool pictures of The Original Celebrity Chef. Ordered the chicken strips and potato wedges. The chicken strips were crispy on the outside and juicy on the inside. The potato wedges were crispy and delicious. I will definitely come back to THIS location in the near future. Leaving happy. read more

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Everytime I come to this KFC it's always something. The employees are always rude. They are always out of food. They machines don't work. One day they only accept cash the next they only accept card. Right now they are only accepting cash in the drive through. The employee taking orders for drive through a young girl Julia was taking my order and i'm telling her i wanted a meal with two sides and she says "Okay it'll be $14 dollars" I ask can I pick the sides? And she says "If you want"..... like uhm you didn't even ask you were just going to pick the sides for me?? Don't know what her deal was or all the employees everytime I come here. Then I go inside to grab something and Julia is sitting on the counter sees me walk in and tells her employees "Oh behind you." For him to help me. Lol this place is a joke. Get some real management and new employees. read more

Wtf? I was in the drive through, and the cashier asked for a tip!!! Now, shame on KFC if the make them ask for this. If you want a tip? KFC should reward for fast& accurate service on volume and give to the crew at each pay period. Or, give them a raise. Multi million company asking for a tip. Wow. read more

I went in there recently and honestly it wasn't that bad, the food tasted exactly like KFC food. I'd come here again bravo staff

This KFC has improved tremendously. The place is clean inside, the service has improved, their Fried chicken is delicious. We did not used to like this KFC. it used to be run by teenagers that didn't seem to care. Now they have some adults providing the service who are very professional, and friendly. read more

My order was to go. My order was cold and the mash potato and gravy tasted spoiled. I trashed the mash to avoid getting sick to my stomach. Then to make things worse I only received 1 thigh and drum stick. It was supposed to be 2 thighs and a drum stick. The meat was overcooked and had a leathery texture. This is totally unacceptable. I was to tired to go 3 miles from my house to complain about thus terrible and awful quality product. However, leaving this feedback from my house is gratifying and will not give you my business. I pray that other customers see this feedback and avoid your business. I would give a negative 5 star, but it's not an option. read more

Terrible service no sense of order or urgency. I made a mobile order 30 ago and it still wasn't ready . Not just that there was someone's kid in the kitchen. read more

This was a very disappointing visit to KFC. I hadn't been to KFC in years, but my kids wanted chicken strips. I received 16 chicken strips that look to have been sitting for a while, biscuits were old as well (and I was missing 1), and I didn't get gravy for one order of mashed potatoes. I tried to call but no one would answer the phone and I didn't want to waste gas to drive back. Perhaps this location doesn't get a lot of business, but that shouldn't mean serving food that has been sitting too long. Probably needs a quality control visit. I guess I won't be visiting KFC for another few years. read more

Seems like everybtime you go here, I was right, suler fast but they will mess up your order and forget stuff! Missing 4 biscuits, 1 gravy, no sauce, no napkins, no utensils! read more

KFC - Took the box out of the bag and my food fell iut of the bottom. - Fast Food Near Me - Gilroy, California

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As much as I want to like this place.. and I hate to leave bad reviews but OMG! Every time I come here I always say to myself why did I come again!? But my experience today reminded me as to never to come back EVER! I I know better to review my order before i drive away. Made me wait almost 30 mins for my food and like always I check and sure enough some items were missing. Management need to train better. Kids always look like they hate their job. Won't be returning! read more

I think giving a two-star rating is generous. My experience was more of a one half-star. The evening started with a visit to the drive thru. Once we pulled around to the mic, a gentleman greeted us by saying, "the drive thru is closed, but you're welcome to come in to the counter if you want to." His tone didn't even sound like he wanted us to come to the counter. KFC Gilroy, it wouldn't take much effort to put a sign and a cone stating that the drive thru is closed As we entered, I noticed there weren't any customers inside. One lady had left as we were pulling up to park. The order taker took our order. She was cordial and explained that she was the only one working and I noted that a guy told us the drive thru was closed. She informed us that he was the coo. I guess the cooks aren't considered workers. In any case, I requested the grilled chicken. They didn't have any grilled chicken. I was nervous to ask for green beans since I hadn't had much luck so far. I asked, she checked and no green beans. Final nail in the coffin, she mixed my chicken with the other order. Fortunately we were going to the same house. Is this a one-time fluke or is ths KFC just mismanaged? read more

This place is ran by a bunch of unprofessional girls cursing up a storm. I went in 3/11/2023 at 2:00 pm.. the only one that was actually doing his job was the boy. The girls had no urgency, the chicken was already on the warmers so my order should have not taken more than 10 mins but I waited 30 mins for some stale ass chicken, then when I finally got my order, the girl forgot my drinks which had me waiting longer, I had to yell over the counter to get their attention, Meanwhile the girls were just chatting it up in the back doing absolutely nothing. Oh the funny thing is that there was some other lady complaining that she also waited 30 mins for her order. I would be embarrassed to own this establishment. read more

Waited 15 minutes for a spicy famous bowl and one original chicken thigh. Was told wrong price on chicken thigh. When receiving famous bowl. It was nothing but mashed potatoes with minimal gravy and little chicken that was not spicy as ordered. Worst experience at a KFC ever. read more

KFC - Fast Food Near Me - Gilroy, California

Don't come or order from this KFC! I ordered doordash and it was from this store. The chicken they gave me were old, dry and over cooked. My famous bowl gravy tasted weird and was just nasty. The Biscuit was as hard as a rock. Don't waste your time or money read more

As they say, if I could give this place 0 stars I certainly would but unfortunately, 1 is the minimum. Quick side note: I'm born and raised in San Jose my whole life. Just moved to Gilroy over a year ago and to say that I'm disappointed with the fast food chains here in this city is an understatement. Worst service and experiences I've ever had. Not exaggerating. McDonald's, Jack in the box, KFC, to name a few, they're all terrible here! What's going on with the franchises in Gilroy, customer service and quality clearly don't exist. It's like the employees checked their F***s at the door. Never had problems with wrong orders, missing items, or unavailable items at fast food chains in San Jose as frequently as I do here in Gilroy. I'm ready to drive to Morgan hill chains just to get my food, I'm done with Gilroy locations lol Anyways, this is about KFC. Im not even much of a reviewer, I have maybe 4 in the 10+ years I've been on yelp but I'm so pissed tonight from my experience that I just had to bash this place for this awful experience. I even left a feedback on their website that's how disappointed I was and I have never done that before. Long story short, i live right around this location so naturally it's our go-to KFC. I've been to this one maybe 6 times in the year I've lived here and every single damn time the order is wrong or certain items aren't available. I'm a big fan of KFC's grilled chicken and in the 6 times I've come here, it's never once been available. The last 2 times here: no mash potatoes side available. Fine, I let those last 5 experiences slide but tonight I threw in the towel. Tried going for grilled chicken and you guessed it....none available. Asked for mashed potatoes side....not available. Asked for Mac n cheese side and a corn side instead. Got a big family of 6 so I didn't bother to stand there and check everything on the spot and of course when I get home and open the sides, they gave me 2 sauerkraut sides instead. At this point I'm biting my tongue but I let it slide still, I'm hungry. We go for the box of biscuits and open them. About 5 of them are cooked and baked fine but underneath them are 3 completely uncooked biscuits. Basically they were molded dough still. We tried to pull them apart and instead of being soft and flaky like a biscuit, they stretched and were pliable like dough because, well, basically it was freaking dough still. That was it for me. That's absolutely unacceptable. I'm an easy going person and I would probably let this fly if I lived in another cheap state but living in the Bay Area where the cost of everything is high, I'll be damned if I'm going to spend my hard earned money for uncooked food and food items that I didn't ask for. I'm chalking this up as another location (along with the McDonald's right next to it in the same plaza) that I refuse to go to anymore as a result of terrible customer service and quality. Avoid this location at all costs unless you're a masochist and enjoy disappointment. I'm either going to KFC in MH now or going to Popeyes in the Outlets. read more

KFC - My side of bread dough - Fast Food Near Me - Gilroy, California

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Just wanted to try the new chicken sandwich, how difficult could that be? I realize that every sort of service business may have staffing issues these days, I take that into account. But when the guy at the drive-thru said it'll be 3 minutes, I believed him! They had me park in front. Where I waited. And waited. They keep the doors locked, though they had a phone number to call for delivery drivers...which they didn't answer. 17 minutes later a woman came out with 3 bags, presumably for the 3 of us waiting. She gave bags to the other 2 cars, then tried to hand me one with quite a bit more than one sandwich. Thought there was a sandwich inside. No idea what happened to mine. Wound up getting my money back. read more

Disgusting, dirty and old food. Staff and owner are rude. Avoid the KFC at all cost!!

Very frustrating! I've been there 5 times in the last 3 months and they've always, and I mean always got my simple order wrong. The first 3 times, I discovered the incorrect items when I got home. The last two times, I've checked the items past the drive thru, and to my amazement, wrong again! Both times I drove back around and told them the order was wrong. They corrected it both times, but when I got home this last time, it was also wrong. So long Colonel, you don't deserve my business. read more

Gilroy KFC on Wren ave. Definitely come eat here if you want the worst attention to detail and and service in Gilroy. Everything on the menu will take "20min" I thought it was just a fluke so I gave them the benefit of doubt more than a few times and they continued to prove me wrong EVERY SINGLE TIME! My wife just took my son there and the exact same thing once they ordered and pulled up to window they apologize and say they no longer carry those items. WHY AND THE HELL DID YOU TAKE THE ORDER THEN!!!!??? And to boot she got a chicken sandwich and the bun was as hard as a hockey puck...... Me and my family will never go there again. I'd rather go across town off Monterey exit KFC we never have problems there. read more

WORST CUSTOMER SERVICE AND EVENING MANAGEMENT EVER. They were rude and they didn't even get my whole order. They STILL charged me for the order THEY forgot! I like the one on Monterey a lot better. read more

This is by far the worst customer service I've ever experienced and the most inexperienced, untrained, rude and unprofessional staff I've dealt with. I decided to give this place a try as I noticed they redid the whole building and looked newer. I ordered ahead of time online so I could visit the restaurant and do a quick pick up inside so I wouldn't wait in the drive thru. I received the mobile order notification that my order was ready and they have parking locations that specifically say to park there and head inside for mobile order pick up. I parked and headed inside but both of the doors were locked. They literally have signs on their doors that say if you're there for mobile order or door dash that the doors will open so you can come inside and grab your order. I waited 10 minutes at the door and no one came to unlock it. I made eye contact with 3 separate employees and they just ran to the back behind where they store the cooked chicken and never came to assist me. I noticed they were talking about me because a different employee would peek their head around to look at me and then go back to talking. I was in shock seeing this happen and I even pulled on the door to show them I was trying to go in and still was completely ignored. After 10 minutes of standing at the entrance being stared at I was fed up so I had to line up behind 3 cars in the drive thru and even right when you enter the drive thru line they have a big sign that says Mobile Orders pick up inside. I told the employee I was there for a mobile order and they just said pull up to the window. They didn't acknowledge me or mention anything of me standing at the door. What's even worse is the employee who stared at me directly and didn't answer me stood behind the employee who handed me my food and just looked at me again. I was so frustrated I didn't say a word to any of them and I left. Hopefully management sees this and trains their employees to be respectful and teaches them how to answer a door. I don't understand why the door is locked in the first place if there are so many other dashers and mobile orders there. While I was standing there waiting I noticed 3 people try to go in and order but the door was locked so they just drive away. Not only are the employees rude, but they also driving away business by doing this. read more