We live in the upper SF peninsula and on the way home from Southern California, we always come here to pick up dinner. This is location had some of the nicest and most efficient workers! I feel like they have great teamwork because they have good communication. The food is hot and delicious! You can see them grilling the chicken. We usually do takeout so I'm not too sure about the dining tables. It's always busy though and the bathrooms are clean! read more

First, time at this Pollo Loco. The ambience here is very quiet and relaxed if you want a peaceful meal while dining inside. The grandson wanted roasted chicken so I had to drive 20 miles to come get him some roasted chicken. Walked up to the counter to order and I noticed that it's mainly kiosks for you to do your own order. Angel came to my rescue And gave great customer service. He helped me through the kiosk process to complete my order. Once my order was ready, he loaded my bag with a variety of salsa. read more

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El Pollo is pretty good. I just don't understand why my combo is always missing chips. I really wish the quality check of the orders were improved at this location. read more

We love this place and always all the good service and always professional. We always love to go there and indulge in Mexican cuisine.

Stopped by drive thru for lunch on way back to my home office last week. Super good. Great chicken, food tasted fresh and service good. 1000 times better than last time I was here about a year ago. Back on list of go tos read more

The food offerings here are always delicious and a newly remodeled dining room is cool. I would give them five stars EXCEPT for the new point of sale ordering system. (all their locations have gone to this) If I can't order face-to-face with a person, Then I'm not eating there. Not only does it take three times as long to place an order, but it put somebody out of work, and doesn't take special requests. I guess one way around this is to use the drive-through! read more

The lady that helped was so rude and disrespectful. Forced me to sign a receipt saying my order is complete before handing over my order. She kept going back and forth with me saying I HAVE to sign this saying all my order is there before she can hand over my food. How am I suppose to verify the order is correct if she won't hand it over? She just kept being so condescending and passive aggressive saying all my food is there. She finally gave my my food after I signed and I left. Once I got home because I was just so annoyed of being there, I saw that I did not get any of my tortillas, no forks and I was missing a large side. It makes me even worried to eat my food because she was being so rude. How am I suppose to trust it's safe to eat? If I am paying for something I would like to confirm I am getting everything I paid for and not be robbed out of money for food I did not receive. Pollo loco food I like but with receiving that service I don't think I would return. read more

Angel was very fast, polite and helpful. He knew what I wanted with my order and help me when I had some questions. Highly recommended his service. read more

Super friendly staff and great food. I will definitely be back! My favorite is the double chicken bowl. Sorry, no pics. I already ate it lol! read more

I did a mobile order... I guess there were 2 people with same name... anyway I got my order although not sure they know how to read what sauces person wants. See receipt and see causes i received. Not mad just wish they'd read what the person wants. I'll be a returning customer obviously. read more

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Went to Gilroy The chicken was so Dried out o was pulling apart with my fingers. Won't be going back.

Stopped by for dinner and was honestly blown away. I've had El Pollo Loco in different places, but this Gilroy location just hits different. The chicken came straight off the grill--hot, juicy, and packed with flavor. You can taste that real open-flame fire in every bite. It's smoky, tender, and not dried out like some other spots I've been to. We ordered the 12-piece family meal with whole pinto beans, corn, and rice. Everything was fresh, well-seasoned, and served piping hot. The sides were solid and worked perfectly with the chicken--just a good, hearty meal all around. The service? Spot on. Angel at the register was polite, quick, and made sure the order was right. What stood out even more? Angel and Dalia were super generous with the condiments--none of that stingy fast-food attitude. They were genuinely accommodating, and it made the whole experience smoother than expected. The place is clean, fast, and welcoming. There's plenty of parking, which is always a plus. It's just off Highway 101, right next to the DMV and across from Chick-fil-A--so super easy to find, even if you're not from around here. If you're craving something simple but done right, this is it. No nonsense. Just damn good grilled chicken and service that actually makes you want to come back. read more

Great ! and FRESH EVERY TIME! Keep up the great work and keep an eye on pico de gallo sometimes warm! read more

Excellent food for a fast food place. Chicken, broccoli, guacamole, and burritos. Service was great. They're friendly and not rude like some fast food chains. read more

El Pollo Loco - Chipotle Chicken Avocado Burrito - Fast Food Near Me - Gilroy, California

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The BEST El Pollo Loco! Food is always fresh. Even at 8pm on a Friday night. They even play authentic Spanish music. Customers I've seen eating inside have been all respectful and diverse. This is my 5th visit and the employees have always been very kind and genuine. read more

This location has a drive through, when walking in it's very clear that they took intention on how the business was set up with call to order videos playing, the menu front and center, displays to let you know that they all have your graduation food ready when you order it " if you so choose to order for a party" The food was spot on for El Pollo loco. Some things I did not like... my server spoke broken "and I mean broken" English so it was very hard for me to understand her and Vice versa. #2. You have to ask for extra napkins. #3. They updated the App so now instead of just scanning your receipt after it's handed to you to get your points you have to scan before you pay. So basically I lost out on rewards points. The inside was clean and there is plenty of seating inside. #4 because the "take your order register is right by the door The entrance and exit bottles up and it was hard to get my dad out the door with his wheelchair.. oh yah one last thing, I ordered a double chicken bowl and they only gave me two " very chewy" small tortillas. (Charging more money and giving less, substandard food" read more

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I went Saturday I order chicken it very dry and its was old to dry no meat very disappoint

Their chicken is sooooo good. And staff also nice! Salsa is not spicy enough, but their food is good enough. read more

El Pollo Loco - Fast Food Near Me - Gilroy, California

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I am so sad they forgot my chicken guacamole burrito two times in a row in the drive thru :( I come from Hollister just to get it for my family. I just wish it wasn't 10$ a burrito cause now I'm down $20 and two burritos read more

Honestly, this address is quick, always accurate, with food always hot and fresh. They are polite, and ask if they can help with anything else. The restaurant is clean...maybe the tables need an occasional wiping but that is only when busy at noon. read more

I do appreciate the manager reaching out and to fix and change the order! I do appreciate the order being right and tasting absolutely amazing !! thank you !!! read more

Unbelievable.... i got a street style bowl from pollo loco on 10th st and chestnut and there was a FLY in my food. Luckily i noticed before i even took a bite of my food. I'm very disappointed. The customer service isn't that great either. i'm not sure who was the lady in drive thru but she had so much attitude for every thing that i ordered i should've just drove off from that instant..... read more

El Pollo Loco - Fast Food Near Me - Gilroy, California

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This review is not about the service -on point in the drive thru and food came prompt and hot. The food was missing the one thing I was needing - TASTE! Bland and tasteless as I ordered the 12 piece as the sides were tasteless This used to be lime infused and tangy and had a little kick. Looks like we're paying higher wages and cutting back so much on food costs you guys are failing at what you used to be known for A big disappointment and $44 down the drain read more

04/10/23 Monday night around 20 minutes before closing, Noel was not very talkative but he did his job and gave us what we needed. We came from out of town and were in a hurry to get to San Jose, not really familiar with the menu, Noel helped us with our order. We were surprised we actually got service from a fast food place even though the chicken were kind of dry. LOL, IT WAS OK. It was at the end of the day before closing. We were just happy we got some hot food before everything close up for the day. read more

El Pollo Loco is my favorite fast food Mexican option. The chicken is better than most sit down resturants I have been to, and the tacos are great. Make sure to get a churro for desert too. This location was very clean and the service was speedy. Easily my favorite chicken resturant. read more

Visit was "mediocre" yesterday. This location does not have lemon anymore and they were very defensive when I asked for it. Geeeze...... charge for it but don't eliminate it. The bathroom soap dispenser was broken. I asked for hand sanitizer and they didn't have any. What? Covid is still killing people and no soap or sanitizer in the bathroom? I was told to tell the manager who said she'd put in a work order. I love their side salads but the salad dressing was so skimpy I didn't know it was there. Nothing remarkable here, I felt like the place was being extra cheap. Only plus was the brewed iced tea which was good. read more

My husband and I had lunch here today. Since many more holidays are coming up el pollo has new menu appeals. For instance the new tamale bowls. These are excellent. The rice is bland but i enjoyed the taste and texture of the tamales and chicken. Sooo delicious. I put onions with extra queso fresco on mine and it really makes a difference so i recommend it. The chicken avocado burrito was excellent. Of course el pollo loco is known for their chicken so no surprise there. The buffet of salsas includes Serrano peppers that are always spicy. My husband eats two every time! Idk how he does it! Lol The inside was very clean as well as the restrooms. They seemed short staffed but our meals came quickly. Happy with my visit, we will be back soon. read more

Ordered here on door dash and they literally gave me barley any chicken. It's very clear the manager and the employees care very little about the quality of their food. Don't come here. They only care about getting their paycheck. You might even get sick. This place is also obviously filthy. read more

El Pollo Loco - Fast Food Near Me - Gilroy, California

SLOW AS HELL. Got a Chipotle Chicken Avocado Burrito . No chipotle and no avocado to be found . Even cheese was missing. Shit af . read more

I was happy to see that El Pollo Loco finally reopened, until I got home to unpack my order. I can look past the long drive thru line and the confusion at the window, but the tortillas were cold and broken, the regular sized guacamole is more like individual sized. They just seem like a hot mess! I can only hope that my next visit is a bit more organized. read more

El Pollo Loco - Forgot to warm the tortillas!! - Fast Food Near Me - Gilroy, California

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Thanks for nothing Pollo Loco, all it takes is for low cost employee to login and update Yelp hours. Complete opposite of customer service. read more

El Pollo Loco - Closed... - Fast Food Near Me - Gilroy, California

This restaurant has a contract with a delivery service that does not deliver. The restaurant keeps your money! Do not order! You will be sorry! read more

So upset. I found half a bug in my pollo bowl. This is so sad I patiently waited for them to get there things in order when it was closed down and now I'll never come back. read more

Dirty salsa bar. Dirty tables. Condiments station missing everything!!! Not to mention they don't even make crunchy tacos anymore? Horrible restaurant. Staff to busy talking and socializing behind the counter too clean up restaurant. read more

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Last time I'm order through door dash from this place. If you aren't there begging for salsa don't expect to get it when you clearly have in on your order. This is the 5th time they have not provided the salsa I requested and I've had to deal with dry ass food. I have even called them to ask and they still don't add it. Awful read more

They are always amazing. Great service. Great food. I love it that I can get healthy food in the drive thru. I'm a care giver and work a exhausting job. I was so over joyed when they reopened just recently. I missed them so much. Keep up the good work guys. read more

I haven't been here in years and it was a big disappointment. They used to have a sweet corn thing like Chevys has but the lady was clueless as to what I was talking about. I ordered a kids being rice and cheese burrito with the mac & cheese and also a shrimp cheddar bacon grilled burrito. The BRC burrito had no flavor. The ice machine was out and they didn't have cup lids or lids for the salsa containers. It was oh so much of an inconvenience to get ice and a lid for the soda. My burrito was a huge disappointment. It was the same size as a Taco Bell bean burrito. It had a grand total of six shrimp that were a little hard you could tell that they been sitting for quite some time and it was as if I was eating a cup of salt. There was maybe a tablespoon of avocado in it total. It was $7.49 for this tiny tiny burrito which I could've went to super Taqueria and got two full-size burritos for this price. They would've tasted pretty good and been very big. I definitely won't be coming back here read more

El Pollo Loco - Shrimp bacon cheddar griller burrito, ripoff $7.49, pff should have got 2 burritos at Super Taq for that which is way bigger and better - Fast Food Near Me - Gilroy, California

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My husband and I like the healthy choices and delicious chicken el pollo loco offers so we decided to try the remodeled one in town . We have the opportunity to try various el pollo locos on our monthly travels so it's easy to make the comparison. This location had problems before the fire and I had hoped those were resolved with the new restaurant. Today we ordered take out and once again the order was missing some items . In addition , I noticed in the past that the food is much smaller in quantity than the other El Pollo Locos we go to . This continues to be the case today . For example, I almost always order the chicken tostada and can make a meal of it for 2-3 days . Today the shell was barely filled to 1/2, same as before the remodel . I guess we will have to get our Mexican chicken fix elsewhere in Gilroy or out of town . read more

Placed online order & Picked up dinner on my way home. Online orders are packed in a sealed bag so no way to make sure everything is in the bag. Disappointed to get home and have no dressing for my salad and no fixing for the Chicken Tortilla soup. I mean whats Chicken Tortilla soup without the tortilla chips? Oh and I had to ask for the cup to get my drink too. From now on I will go through drive through so I can check my order. I would have went back but I live in Los Banos. read more

Time of visit 8:45pm Dec 2 I ordered two $5 meals from the ( Gilroy CA location )!!!!! I went in store too use my debit card the card too pay for my meal the card I had didn't work so I went too the car to get $10 cash too pay for the food by the time I open my meal the food was cold I pull back into the drive thru and ask if I can return the cold food the worker Jessica who said she was a manager told me out of her mouth that I keep coming in and out of the store that's why my food was cold and that she could not replace my food than a guy name Adrian came up too window and continue too tell me and my daughter that we should of not been taking so long paying for.food that's why the food was cold excuse me isn't the customer always right In this case no !!! I am in shock that the store employees refused too give me a new order of hot food he finally just gave me my money back Im never going back too this location again I will be contacting corporate and let my uncle who is a attorney know about this situation this is awful.for employees too argue with you and tell you that you took too long too come.back too store too get your food that why its COLD!!! And keep argue with me and refuse.too make me new order see you never know who going too come into your store or through drive thru I'm very well known and famous on Instagram and will be letting all of my 600 k followers know about this El pollo loco experience im sure they will agree that this is bad service and all 600 k followers won't go too El pollo Loco as well smh !!! read more