You want mold with that dessert: Our Falcon KFC is always dirty. I have yet to be there when the dining area is actually clean. But I tend to grab and go, so I bear with it. But on this last trip, we choose to eat there. Wife decided the strawberry Cheesecake Sundae sounded good. So after having to remind them we had ordered and paid for it after we got our meal, we sat down to eat our dessert. I took the first bite and something tasted odd. I could not place it. Then the Mrs. took a bite. at which time she immediately starting looking closer at the sundae before us. At which point she said i think this is moldy. I had that aha moment - THAT'S WHAT THAT FLAVOR IS. Looking at the Cheesecake bites there were little green spots of penicillin. But here is it gets even more frustrating. I take the sundae up to the counter and hold out a cheesecake bite and tell the girl that the dessert is moldy. She grabs who I assume is the manager at the time. She tells me the green spots is from when they spilled m&ms into the container. I kept repeating that it TASTED like MOLD. She kept insisting that it was the M&Ms. BUT LADY - IT TASTES LIKE MOLD. I am then asked if i want them to make another - Really? I did get money back for the dessert, but that was it. Then I sent a complaint through the KFC website. 2 weeks later I get an email from someone stating the are the district manager and they were heading over the location and if I wanted a free meal they would give me one. When i email back as to how I would get that free mean I get no reply. Customer service is dead here, but the good news - you can get penicillin at KFC now read more

This is the worst fast food place I have ever been to. I went inside one time. This was also my first time at a KFC. The restaurant was so gross!! The floors were nasty I could see the kitchen which was even worse. So I did not order any food and only got a drink. Will not be coming back. read more

They never have what we order. We like KFC chicken, but it seems every time we are here they are out of half the stuff we order and have to take something else or wait 30 minutes. I can see being out of original recipe chicken at 9:45pm, but not at 7:00pm. I wonder if the owner feels that he/she is saving money by not having to throw away food at the end of the night. I would think that not being able to sell a few pieces of chicken and making people want to come back is a lot less expensive than not having what the customer wants and having them go elsewhere next time? read more

This the worst KFC ever! They are always out of stuff. My first visit it was coleslaw. Next time it was chicken. This time it was biscuits. Really guys?! You have one job... plan ahead! Guy at the window offered me a cookie instead. I don't eat sweets so asked if they could substitute anything else instead. He said no, nothing else, so I left without everything that I had paid for. Very dismaying when people repeatedly can't do their job and make no apologies for it. read more

Dirty restaurant, rude and stupid manager! I felt really bad for the young man at the register, because clearly he was out of his element. They are ALWAYS out of chicken early in the day. They seem to have no clue and no care about customers. They can't possibly be meeting any health code requirements! I saw one of the employees drop a pick of chicken then pick it back up and put it in a customers box! Needless to say, I left and will not go back to this dirty, disgusting falling down place. I only gave it a one star because it wouldn't let me give it less! read more

Great fast food,close location to my home in Falcon. if they make a mistake,they more than take care it. Friendly staff. My food is always hot. I do recommend the honey bbq wings. They have great flavor. I do recommend Falcons KFC / A&W. read more

This man literally screams "we outta chicken kitchens closed" it was 8p. The floors are so sticky. I haven't eaten here in YEARS and it hasn't gotten better. The employees are yelling and screaming at each other behind the counter and they ran out of literal chicken... it's KFC. I'm so confused. It's just not even worth the time I should have left. read more

3 Times we have went here. We enjoy KFC for quick family gatherings and such. However, this particular KFC has the WORST service and employees I've seen in quite some time. 2/3 times we have literally waited in Drive-Thru, almost 30 minutes. Then orders are wrong to top that off. I asked Manager whats been going on. She claimed that two different cooks walked out on her. I don't know what to make of it all, I just know that the service AND the chicken are not up to ANY respectable standards. 3 times...no charm = no business from me at this location. read more

Every time we have gone there, they are off pot pies. They price their refill root beer jugs higher than any other one. Very frustrating to have to argue with then everytime. They close before there closing time. How do they stay in business? read more

Two weeks in a row I've gone to this location for 8 piece original recipe and they don't have. Two times I've left without buying anything. They might as well close down if they can't serve chicken. read more

They closed an hour and half early tonight. No drive through no nothing. I understand it snowed earlier in the day but it's not as bad outside. Never coming back read more

This was the worst service I have received in my life ,half of our food was missing ,,me and my husband where missing our biscuit in our meal ,they forgot one order ,so we had to let them know about that ,I literally have 10 fries in my meal ,never will I go back to this place ,the sad part is ,we where the only people in there at the time! read more

This place is ridiculous! Tonight I waited in the drive thru for 45 minutes and there were only 4 cars in front of me. Food is always wrong and there was trash all over the floor when I pulled up to the drive thru window. read more

Food was good. Made a mistake on our order they fixed it fast. Only 3 star cause it took longer then said and kept making excuses for it.

Went here for family root beer floats and although they are the BEST floats in town, they were impossible to enjoy because everyone of our cups had a VERY strong smell of smoke, maybe a cigarette/Marijuana blend. Apparently the guy making our drink hadn't washed his hands since his last joint break. read more

You can see how dirty the kitchen is from the drive thru. Gross. Always get the order wrong. Last resort fast food. Worry what the employees may do to the food. read more

I really hate giving bad reviews but I can't help it for this one. Waited 35 minutes or longer from start to finish in the drive thru only to get home with the wrong and missing order. Super frustrating. Staff weren't rude but maybe they need more staff? read more

I bought a bucket of chicken and brought it home to find the chicken burnt and over cooked. It was dried out and looked like the chicken sat under the heat lamp to long. I wish I could rate this place a -10 but it won't let me read more

Very disappointing. Ordered from the A&W side of the menu. Burger was not warm at all. Fries were over-cooked to the point of being crunchy and inedible. read more

Horrible service, kitchen is nasty, always stops cooking at 7:00 and run out of chicken an hour before they close, half the time they don't even have all the stuff to make you what you want, needs to be shut down ASAP read more

Went to kfc on Thursday omg the worst kfc I have ever been too. Drive up one car in front and wait was 20 min. When the food came omg. 3 piece meal looked like half of a meal. Chicken over cooked been sitting out from previous night. Biscuit hard fries were even worse been sitting stale from the previous night. Not fresh not appetizing. Went to website and read all reviews. Why comment manager says the same thing and nothing been done about it. Omg this place sucks never will I ever recommend anyone to come back. read more

I have lived in the falcon for 12 years and have watched the KFC slowly go down hill. Then store seems to be dirty; the tables, floors, etc.I was there Sunday and the store was closed but the drive thru was open, with only three employees working. They said because they were short staffed. When a customer ordered their meal they drove to the next window and paid for it and a minutes later they got their meal then the employees went to the next customer. I was the third customer and waited over 30 minutes just to order my meal. I didn't get what I ordered and the biscuits were really hard. read more

The service at this location deserves a five star review. The drive-thru service is fast, friendly, and accurate. The food is about what you'd come to expect from KFC. read more

Absolutley AWFUL!!! Major health code violations during our visit. We went here for a quick fast meal the other evening and went into the restaurant to eat. I ordered the mash potato bowl and my husband ordered a bacon chicken sandwich. We were the ONLY people inside the restaurant and we sat all the way on the side of the building so we could sit and watch our food being made. First off it took 23 minutes for our food to come up even though we were the only people here during our visit and the drive through was slow. Then our food was called and my mash potato bowl was stone cold and my husbands sandwich was made without the bacon so he went back to return the food and ask for it to be made again. The cashier took the sand which back and informed the other workers that they needed some bacon then We WATCHED a girl in the back grab some bacon out of the TRASH CAN in the back of the kitchen with her BARE HANDS and slap it on my husbands returned sandwich then watched as she rewrapped that sandwich and handed it back to the cashier to walk back out to us. My husband informed the cashier what he witnessed and told her he just wanted our money back since we just saw them pick food out of the trash to give us. She called for the manager to refund our money and the girl who used her bare naked hands to grab the bacon out of the trash and placed it on our food came to the register. She was the MANAGER ON DUTY!! Absolutely disgusting. Clearly the manager had no idea she could be clearly and easily seen by customers sitting in the restaurant. I would stay FAR FAR away from this restaurant. read more

For a newer place, it is always filthy dirty. The employees need better training. The food was good.

Personally, I didn't think this restaurant was very clean or well stocked. I had to ask for napkins, straws etc...because their containers were empty. They also messed up our order 5 times by forgetting to give us main food items and drinks. read more

the last three times and many times before that they have gotten our take out order wrong. When we went in to pick up the food they offered to replace it with they were sarcastic and said oh yah we supposedly counted wrong I am sure in your favor. Sorry we are going to the new KFC on powers. Can't trust the one here in Falcon read more

I am writing this review because I think every business should have the opportunity to try to do things better. In order to do that, they need to know what they are doing wrong. My family and I visited the Falcon, CO, KFC on February 29 at 1:45 p.m. There were no other customers in the store, yet all the tables (with booths) were dirty. The floor looked like it had not been swept for a few days. We tried to order the original recipe chicken but they were out -- only had extra crispy (not a fan). Seems like they are often out of original and I am wondering why they just don't make more ahead of time. We ordered our food as "eat in" but had to ask for plates as all the food was put into individual boxes. When my daughter opened her box, there was an insect on her biscuit. This was not very appetizing. I sincerely hope this store cleans up their act, we need more food choices in Falcon. read more

Sad day at the KFC tonight, but not surprised. Went there to get some dinner after a long week of work. First, they had no chicken ready. Ummm...it's a chicken joint and there's no chicken? Decided to go to Frankie's and have a cocktail and then come back. When we returned, they had chicken. Wow...what a treat!! So, we ordered meals to take home. I asked for a two piece meal with green beans and cole slaw. When unpacking, I got 2 pieces of chicken, cole slaw and a cookie (which I cannot eat). The man's order was correct. We live too far out to go back. This is definitely not the first time this has happened and have not been to the place in months because of inaccuracy of orders. Guess this solidifies the fact that we just cannot go back. Thank heaven that more places will be popping up in the next year in Falcon as service for existing eateries will have to improve or they are going to be left behind. read more