I have no words ....drive thru service . She didn't have a clue where she was. My $5 coupon turned into a $10 meal. The details ... I won't go into. The food was blah after all that ! read more

I ordered a meal and once I was finished tried to sit for a bit because the person who was supposed to pick me up was running late. There was very little foot traffic in the restuarant and plenty of empty tables so I wasn't taking up any space needed for paying customers. But despite the fact that I was a paying customer and several seats were available, once I finished my food I was kicked out with an extremely condescending "You have to leave now baby." I'd give 0 stars if I could. read more

I ordered two spicy chicken sandwiches. No pickle and a large french fry. The cash register lady was really nice we talked while I was waiting for the food. When we already ever go out to eat. Two when I go out to eat expect my food to be good. So let's start off with the sandwiches sandwiches look pretty good but the ones over on q Street are so much thicker than the ones I'll make ready. And our sandwiches seen extra dry like they were refried real quick. Then let's talk about my extremely disappointing large french fries spend $5 on. When I spend $5 on french fries I expect them the chase like french fries. It's not dried up no potato inside double fried potato to warm up because you were too lazy to make fresh ones. They were so disgusting we ate like maybe five and threw them away. And I'm not exaggerating. They sucked. If you never refry french fries especially from a restaurant it's not your home I'm spending $5 on fries. The insides were practically hollow so they were gross. The sandwiches were okay they could have been better. I will make sure that I go to the KFC on 2 Street and Cleveland because their food over there they take care of it and they make sure it's cooked right and they make sure you're happy when they were given to you. read more

Rock hard fries, and chewy tenders and nuggets. My orders are always missing something, and the woman who fills the orders is terrible. The last time I went here I waited by the order pick up station and then the cash register trying to get her attention because my order was missing gravy. An employee who wasn't working yet had to tell her that I was waiting. The time before that the cashier told her I was waiting and she yelled I don't care. This location should probably be shutdown and a new one built. read more

Wish I could put no stars, the general manager, Michelle should not be in the position. She's in at all rude and not willing to solve problems that was caused on their own. They handed out my order to someone else mixing the names up and would not remake my order and is making me go online to get my refund because they handed it out to the wrong person. Horrible customer service for a manager. read more

I went here twice this week they forgot my biscuit they gave me the wrong chicken. I asked for three thighs. I got two breast, bones and a thigh very annoying. Had to go back the next day and try to get the right food and they only wanted to give us two thighs cause they claimed we ate the other one if they were a good restaurant, they would give us the food and return our money. Totally dysfunctional place. Food was called coleslaw watery wouldn't recommend this place for my dog. read more

Food is good, but when you pick up, you have to physically go in and pick up even if you asked to pick up at window. I am unable to come in , I made that clear and the rudeness made me go park and was told I'd get my order brought out when they coyld. Don't worry, I won't be back. If I could give 0 stars I would read more

Everytime I go here they always forget something... the food is also cold sometimes and not very fresh, but atleast is clean {the places I've sat it were clean anyways} read more

As the other person reviewing this restaurant says they recently remodeled the building. So, everything is new and clean with new tables and booths. The best part is that they have TVs in here too. They are usually on a news channel or the Weather Channel. menu items ordered: I got the new marketing item by KFC. The Fill Up Box is only $5. It included a drink, chocolate chip cookie, biscuit, mashed potatoes and gravy and two pieces of chicken. The chicken was a leg and a thigh. The chicken was great but seemed a little dark outside more than usual. Mashed potatoes was so good I inhaled it. The cookie was so good that a Cookie Monster would love it. In summary, I will try to remember to cone back here as I like this special. read more

KFC - Fast Food Near Me - Cleveland, Tennessee

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Ordering online was easy. My only complaint is my order wasn't ready when we went to pick it up. I ordered about 2 hours before pick up and still had to wait at the store about 15 minutes for it to be ready. read more

Ordered through their online app. Checked the app and it said it was ready. Ordered at 6:30 pm and left to pick it up at 7pm. I pulled in and there was a worker laying on the sidewalk. I walked in and there was a line. No one was helping the customers and we could see 2 workers and the manager. After 15 minutes of standing there, the manager yells out, "You'll just have to wait! We're short handed." She looked frustrated, ready to cry and ready to quit." At around 7:20 pm the worker (nice but saw no sense in rushing, even with the long line and irritated looks), asked if anyone had been serviced. The guy standing in front of us who had been waiting finally got to order. She then walked off to fill orders. 7:30 pm; she came back and asked if anyone ordered online. Me and another lady who'd been standing there for a very long time raised our hands. Turns out I was next in line according to the online order. She said, "We don't have any chicken breast so we can't fill the order. Is there anything that you would take instead?" I continue to be nice because I was afraid of the manager who looked on edge. At 7:40 pm, I left with food in hand. Got home and the cole slaw was only half the amount and the chicken was just warm, not hot, warm. If you want to wait, go there. If not, don't. I really felt sorry for the manager and the 2-3 workers, even tho she looked angry and wasn't nice how she handled things. Whoever corporate or the owner is needs to provide some help to management and the workers. Someone save the KFC on Keith St! Don't let it go down hill! read more

My boyfriend and I went here for dinner and we got a fried chicken sandwich and 4 grilled nuggets (not even meals) and waited over an hour for our food. The servers were rude and didn't hesitate to make us park in order to get our food, that wasn't prepared in the 20+ minutes we sat in line. I will not be returning to this location, don't even waste your time people. read more

Stopped by at 5:30pm at the drive thru expecting to be a long wait. Placed my order and it took 10 minutes to finally pay. After waiting another 5 minutes at the window, they told me that I could get Extra Crispy Breasts, which is what I ordered, and wait 25 minutes, or 3 more minutes I could have Original. This is the second time this month this has happened. They get your money, then talk you into something else. How at 530-6 does a Chicken place run out of Chicken? Are they cooking to order like Hardees. 6 more minutes a hateful employee brought me my order. No Thank you, you're welcome, sorry you had to wait...nothing. Done with this place.....WONT BE BACK. Go to Bojangles ! By the way, all of the food was good except the Greasy Original...Yuck ! read more

I went to KFC today to purchase their new chicken and waffle sandwich. It took a little time to take my order as the cashier had to wait on the manager to ring up my five dollar voucher that I recieved for filling out the receipt survey from my last visit. Then their was a wait while they prepared my food which was okay since the waffles were fresh and warm. The drink selection at KFC is not that great and the soda fountain is so old that whenever you get your drink it makes an awful sound like an angry transformer. Even with all of that I am giving this visit a four out of five because of the low standards I now have for this place and because the chicken and waffle sandwich was really good. read more

Newly remodeled, clean and good KFC.

I was here on 8/8 at about 4:45pm. I ordered the grilled chicken. They said they only had breasts left so I had to pay an extra $2.00. I asked them to replace the mash potatoes with another side. What I got was chicken that was so dry & tough I literally had to throw it out. They didn't even get my sides right - I wound up with mash potatoes. I will NEVER go to this place again. Horrible customer service & horrible product. read more

Not good today. My chicken had light spaces on it like they had removed it too early from the oven. This is the first time I have experienced a problem at this location. read more

I love KFC their chicken is the bomb and they're still going through the COVID-19 breakout.

this kfc took 50 minutes to make 2 $5 bowls don't come here if you want even moderately quick food - my phone literally died in line