Don't come here I had to get my $$$ back they wanted to argue over HARD chicken wings ... manager should ashamed the cashier acted as if it was her $$ read more

I'm here for National Chicken Sandwich day, and I just had a free chicken sandwich after having spent a dollar. It was delicious, quite hot and savory. But what I really want to tell you about is the excellent service here. I had some trouble with placing my order using the app, but Mahalia jumped right in to help me here in the restaurant. This has been a rough week for everybody, seismic changes across the board. I've done my best to be a light in the darkness this week and let me tell you what, Mahalia was certainly a light in the darkness today. Thank you KFC for the free chicken sandwich, but thank you even more for helping to bolster my faith in humanity! Please, everyone who reads this review tell Mahalia what a great job she did today! And I'll to finish out the review, let me show you the ambience here is great. There's a huge light fixture that looks like a great big bucket of chicken which is the campiest thing I've ever seen in a fast food restaurant. Well, outside Disney World. Nevertheless, the place is clean and inviting, and quite possibly the nicest place on this part of Sunset Road. And what makes it nice? Great people like Mahalia! read more

KFC - Dinner with the Colonel! - Fast Food Near Me - Charlotte, North Carolina

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Great food and service! Original recipe is my favorite!! Fast and courteous service.

Haven't had kfc in about 8 years. After eating at this location, the food made wish I continued that streak

Order was messed up so I went in to get it fixed. The corn they put on the bowl had to be a few hours old I let the bowl in the parking lot I'll never EVER waste my money on Sunset rd Wouldn't feed my dogs that BS read more

The worst KFC I have ever been to. Pulled up to order with one car in front of me. After about 10 minutes the car just pulled off. Now it's my turn to order. I pull up and I wait and wait and wait. At least 15 minutes passed with no one even acknowledging us sitting here trying to order. I look inside and see employees inside playing around. It's about 7/8 cars behind me now at this point so I blow the horn. "You don't have to blow your horn" was the lazy sounding response that came out the box. "Well, obviously I do" I told this ridiculous person. " We are 7/8 cars deep out here and you haven't even acknowledged us." "Yea, ok whaddya want?" At this point, I didn't trust eating anything these people had and just drove off with nothing like the car in front of me did. Pathetic location that obviously does not care. Go elsewhere. Don't waste your time or money here. read more

Bought a kfc bowl here and it was super dry with barely any Gravy. I asked them if they can add a little gravy to it and they told me I had to drive around again and pay for it. So I drive around and order it at the window and they did not tell me the price which I thought was weird. Until I pulled up to the window and it was 3 dollars for a side of gravy that they filled up maybe 1/3rd of the way. My whole famous bowl was 7 dollars lol read more

KFC - Fast Food Near Me - Charlotte, North Carolina

Picked up a 8 piece bucket the other day and needless to say I was pissed once I got it home. I can't believe these wings constitute as a piece of chicken, the drumsticks look like they've been bitten and for the thigh that I bit it tasted as though the grease was dirty. What a estate waste of gas and money read more

KFC - same - Fast Food Near Me - Charlotte, North Carolina

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Ordered something an HOUR before close and never got my order. They straight up shut the place down while I was waiting. NEVER GO HERE. It's absolute garbage the employees don't do their job it's literally the worst service I've ever received in my life. read more

Most disgusting restaurant I've ever seen in my life we were in line to order and we literally just ended up walking out without ordering. You can visually see the breading table where they prepare the chicken to be fried and the breader was a lady on her phone while breading with one hand. It wouldn't have bothered me if I hadn't seen that she didn't even have gloves on. Not only that she put her phone down after she ended her call, and directly stuck her other contaminated non gloved hand into the breading pan... I've never been so disgusted you don't even wash your hands? Would you let your child eat food that came out of that type of carelessness? Customer service is no. Existent. If you worked for a chick Fil a you would've been fired and the store would be shut down. There is no way this KFC has a 97.5 for cleanliness. Yuck. read more

The customer service at the drive thru was very good. She was probably the nicest drive thru person I've ever seen lol

I ordered 5 customized meals for my family. The manager working at 3:00pm on Monday, 9/4/2023 made sure our order was accurate. With him, I can count on my order being right every time. The food was hot and delicious. Bonus icing on the cake, the nice looking manager treats customers with respect, and this location has a 100% - A Sanitation Grade. The lady working the drive-thru was nice, and the lady preparing the chicken did a great job. No complaints. . Thank you for my family's delicious Labor Day meal. read more

This location's customer service seems to be getting worse every time I decide to stop by when I'm in the area. More than likely, I'll take my business elsewhere. I placed an order on the mobile app for a drive through pickup, but was told by the extremely rude employee/Mgr that I needed to come inside. As I tried to explain to her that it wasn't an in-store pickup, the window was slammed in my face! I honked my horn again to clarify my request & she slammed the window while I was in mid-sentence! When I got inside, I asked why I had to come inside for a drive through pickup when the bag could have been handed to me @ the window, she flippantly said that's the way it's always been. Keep in mind: she barely looked up from the phone that she continued to hold all this time. Unbelievable...hopefully this business will make a change soon so it can remain in business. read more

I went through the drive thru and placing the order was a pain. The lady was rude and condescending. I normally go to the KFC in Belmont and I've never had a problem placing an order and their staff is always friendly and respectful. On top of the rudeness the chicken was cold and dripping with grease. read more

Absolutely pathetic! It's bad when you go to a fast food restaurant and you're expecting for them to get the order wrong!!! Incompetence at its finest! Even after I asked the little girl handing me my order, with the manager right next to her, if the pot pie was in the bags, she goes to the back and makes sure, and still LEAVES IT OUT OF THE ORDER. I don't know how these places allow incompetent managers to continue leading these little kids?! Kids will be kids, that's why I double checked, but after she asked the lady who looked in charge, cause she was older. I figured it was ok to drive off (cause it was a pretty big order). Just to get home and they miscount the chicken and leave out a chicken pot pie. What a joke! But these yelp reviews don't hurt the business any, cause the people in charge don't care, so of course the little underlings don't either. read more

The reviews I read are almost 2 years old, besides dark meat does not come with wings. The food I received a few nights ago was delicious and cost a lot less than the KFC near me plus I got more food. Weird, just weird. I will not be visiting the one down the street from me any longer. The wings are extremely small with no taste. read more

Just needed a quick bite to eat, we didn't make it inside but the associate working the drive thru may have been having a bad day, she didn't say much to us and at the window when we asked for ketchup she seemed annoyed. The food was "meh"...the chicken was warm...but the worse part was the cold potato wedges...ugh in my opinion this is one of the best items at KFC! Those yummy seasoned potato wedges complete the meal! But cold potatoes whether fries, or wedges are just plain gross! So that was very disappointing! Not the best experience I've ever had! read more

Dined in. Pretty clean floor needed sweeping. Bathroom was ok. I wanted 4 original wings they had to substitute 2 crispy wings because they had no more original. One of the original wings was so small it look like it was just the tip. Crispy was too crispy. They only gave us 3 ketchup packs for 3 orders of taters. The potpie has no crust on the sides or the bottom, and not enough chicken in it, but it was hot and tasty. The lady that took the order was friendly and polite, she got the order of 4 correct. read more

KFC - Inside - Fast Food Near Me - Charlotte, North Carolina

The chicken here is better then most KFCs. The service is ok. The people are nice and they mean well but sometimes it's just doesn't work out. They often run out of chicken so the choices are limited sometimes. read more

I bought some chicken today--Sunday ~11:30am. It is old, almost overcooked and tastes like it was cooked in fish oil. Very disappointing! How can you get old chicken when the restaurant just opened at 11am? I'd be better off getting chicken from one of the gas stations. At least Krispy Krunchy chicken is almost always fresh & hot! read more

I went there on the drive home from work. I ordered a two piece of original chicken and was then told they didn't have original. I said crispy would be fine. I was told there was no crispy left. She offered spicy so I stated I would take the spicy. I was then informed they had just run out of the spicy and only had dark meat but would be the same price as the white meat. I pulled away stating this would be a good place to open an actual chicken restaurant. It seems it's the customer's fault they ran out of chicken at 6 pm on a Sunday. Will never go back. I suggest you don't waste your time or money. read more

Whoever it was that was working drive thru was literally the sweetest of souls. I literally didn't want to pull out of the parking lot without giving a shout out. It's always nice to be treated with respect and smiles are definitely contagious. The food is good and hot. The order is right. Everything is what it's suppose to be and more! Excellent customer service. I will go out of my way next time I want KFC all bc the precious lady in the drive thru!! read more

They water down their gravy probably to save money. It's totally gross! I will contact KFC headquarters and let them know. These people give KFC a bad bad name. They're always cutting corners, messing up an order, or their chicken is not fresh. The chicken tastes like it's been sitting there for hours and hours. The franchise owner of this store really doesn't care. I have never seen the same person work in this store. The employee turnover rate is high. Again, maybe because the owner is probably not ever there. This KFC is poorly managed and the food is stale. read more

placed my order online went to pick it up no one answered the phone for the pickup finally after waiting outside for 30 min i walked in the order was ready but the staff said they couldnt answer the phone because only the manager could answer where he was i have no idea this is poor customer service this restaurant has been getting bad reviews lately the corporate office needs to step in & solve this problem why! why! cant we have some decent restaurants with great customer service on the westside. we are harding working people who deserves better!!!!! read more

This KFC got to us pretty quick but the sandwich I ordered was a disgusting behemoth of a sandwich. The top bun was flat as a pancake, the sandwich was in a pool of its own sauce, and the chicken was not in the preferred patty form. read more