It can be a hit or miss here but overall I come back because the food is good and the workers are sweet. They genuinely care about your experience even if its just fast food. Ive had a few instances where I received the wrong order but they are apologetic and quick to resolve it. I NEVER go to the outside line because service is slow there. Idk why. EDIT: I only eat here for during the day, not sure what the night experience is like... read more

I ordered a BLT! BACON! LETTUCE AND TOMATO!!! They gave me the B. I got a few pieces of bacon and mayo on a bun and it was nasty. I didn't even eat it. The sides were hot and tasty. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

Un cooked bacon wtf I can't stand them hood cookouts..just terrible and my box was melted that the food came in read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

My food was good--Cook Out always hits when you're craving something fast and filling. That said, they tend to skimp on the double fries, so I always ask for extra to make sure I get my money's worth. Pro tip: speak up if you want a full fry box! read more

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They gave us raw chicken , didn't even have sympathy when we drove back around and showed them. Then instead of giving us a fresh tray , they just replaced the raw chicken which had touched over the fries and everything . read more

Cook Out - Raw chicken - Fast Food Near Me - Charlotte, North Carolina

The food is great! The price is amazing, the restaurant itself has great customer service. Although there is One thing I dislike, and that is there is no window ordering, and also the parking lot is closed for eating. After a extremely long day of work, I was really looking forward to eating my food. When i heard a tap at my window to find a security asking me to leave I was upset. read more

Why oh why? Cookout is one of the Best Fast food joints EVER! But this one is the worst! Where are the adults running the show? So young, not personable and flat out RUDE! They dropped one of our whole trays on the ground(seen by my eyes) and came back with it in less than 2 mins later no Apology! And asked if I could add a drink as I forgot to order one and told me NO, you can't add anything at the window! Milkshake unable to drink, more like ice cream you need a spoon to eat. 20 mins in car still not able to drink like a milkshake! Still Wondering if I ate the food off the ground? Management? HELP! read more

Cook Out - Not a milkshake!!!! Ice cream? Was unable to drink it! - Fast Food Near Me - Charlotte, North Carolina

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DO NOT COME HERE ON A MONDAY NIGHT TO THE SUNSET LOCATION !!!!!! there's a bunch of scammers !! This cookout was my favorite in town till I made the mistake on coming after work on a Monday night starving ! One side was only accepting cash and the other was accepting card . When I asked if I could please pay here I didn't have any cash! He said I would have to order again on the other window ! I went to the other window and waited for over 10 minutes ! No one took my order they only gave priory to the people paying with cash ! Employee pocketing the money ! read more

Deon was great and the service was very fast. We had a very large order and we were there no more than 4 mins.

Worst cookout ever. Got my order wrong. My husbands hotdog was pitiful. It looked like it was sitting for hours. If you want cookout, do not come to this location. Customer service sucks as well. read more

This is the WORST cookout I've ever been to, I never right bad reviews but Jesus this was awful. The guy at the window was asking for tips, I waited 30 mins and it was not busy. They got my order wrong and then when I asked them to fix it, they said really, you're gonna make a big deal about getting your order wrong. Then proceeded to curse. 0/10 stars read more

So I have been here twice in the 8 months I have lived in Charlotte. I'll not be going back. Last year, my roommate and I came to this location for milkshakes. They were disgusting and watery. And it took almost an hour to go through the line. We never planned on going back, but tonight I was STARVING after work - and me being hypoglycemic I can't always wait. I Will legitimately pass out if I don't get food in time. So I swung in because it was the first place I could swing in. Should have gone across the street to BoJangles. It took 8 minutes for someone to take my order on the order box with only two other cars in line. Once I got to the window, it took 35 minutes to get my food. I would have just drove away if I hadn't already paid. But since I already paid, I was stuck. No apology for the ridiculous wait. No explanation. No refill on my drink. No extra food for the inconvenience. Nothing. That is NOT a way to operate or keep business. Never again. I will go into a hypoglycemic blackout before I eat at this Cookout location again. read more

I was disappointed with my trip to Cookout today! Chili dog with burnt chili! Burger! I ordered a small burger with double fries. Where is my second order of fries? The bacon burger with double fries order, we're still looking for the rest of the bacon! I called the number on the cup, 1-866-547-0011, only to get voicemail read more

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I've came here 4 times in a row to have BLT sandwiches. Each time I asked for lite mayo, instead I get no tomato and lettuce read more

Cook Out - a bacon and egg sandwich with fries - Fast Food Near Me - Charlotte, North Carolina

Are you in the mood for a burger? Maybe you want chicken nuggets? Or maybe you are in the mood for a quesadilla? No a corn dog. Let me blow your mind. You can a burger and get a two sides and they can be nuggets or quesadilla or a corn dog or other typical sides of fries, onion rings, slaw or hushpuppies. Okay maybe not so mind blowing for people who grew up with a Cook Out but for someone who relocated from the West Coast, I had never seen such a thing. For around $4 you can get a tray and choose from burgers, bbq sandwich or whatever and have a great meal. I can actually feed my family of 3 for around $12 and that makes me very happy. I love their pork bbq sandwiches. They have a simple blt sandwich for a $1 and that makes my belly happy too. Their shakes are killer too. Fast food eats on a very affordable budget. read more

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Slow slow slow. Three cars in other line went ahead while I am still sitting in line. Very little cheddar bites as a side. Also had to ask for my tea, then ask for a straw and napkins. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

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I love this cookout. They are always quick and nice. I've been here dozens of times and they've LITERALLY never messed up my order. Perfect spot for your late night eats. read more

I'm a semi regular at this cookout and sad to say tonight I went and was disappointed these fries suck! I don't know if y'all downgraded to something cheaper but please bring back the regular fries these ones are not it! read more

Cook Out - new fries - Fast Food Near Me - Charlotte, North Carolina

I just had to update this. 11-15-18. I have sent my son down to Cookout three times this week, and each time I've asked him to get me the same thing. Oreo Mint milkshake. That's all. Guess how many times I've had an Oreo milkshake? Three. No mint. In the past month we probably average two to three late night milkshake snacks per week. In the past month I've had exactly two Oreo mint milkshakes. The rest have been Oreo. No mint. It's hilarious, but sad at the same time. read more

This is what i got age. I ordered a hotdog made cheddar style no mayo I'm so disappointed I see why there was no line read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

Cheap food. Check. Tons of milkshakes. Check. Standard service. Check. Cook Out. Check. read more

Cookout tops all other fast food joints for inaccurate orders. Call 1-866-547-0011 if not 100% satisfied. Says so on cup. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

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Absolutely pathetic! Half of a patty on a "big double burger tray!?" Cook out is our go to since we both work nights but that will be changing soon. Also asked and got charged for a large cheese fry. Got a small with almost no cheese. Clearly NO one here cares about their job. This was blatantly horrible service and quality and no one chose to fix it before it was handed to us. Why!? read more

The new fries Cookout is giving us is BS, not good and low quality. There are "McDonald's fries" people like, Wendy's fries people like, & Cookout fries people like. These new fries are not it and they're finna be cut off like Wendy's when they stop making those sea salt fries. Why we can stick w something that keep people coming back??? I'm annoyed. Tell your customers if this is a permanent change so IK whether to come back or not. This is why WAFFLE HOUSE stay POPULAR. They never change something that works for them and PRICES remain the same for the most part. read more

Slowest cookout I've been to and I've been going to cookout for 13 years. Can never do walk up anymore. Don't matter what time. It's just horrible service. I've given it several tries the last few months and something is definitely different lately. read more

I usually come to this cookout because its the closest to my house snd the food is usually on point. I get the same thing everytime. Cookout tray w a burger fries and coleslaw. For once i didnt eat the whole thing it just wasnt that great. Shortly after my stomach started hurting. This was 2/6. I still havent been able to eat and it is now 2/8. I cannot even hold to much liquid before i throw up. Cold sweats since that night and now im short of breath. I will not be returning to this cookout. EVER Update**** I was unable to eat for 2 more days bringing it to 2/10 with cold sweats, fever, abdominal pain, nausea and vomiting, and a severe headache that lasted 3days even with meds. Since then i did go back but only for fries. I told the associate at the window what happened & he looked at me like i was lying & said i should've brought it back. Me taking the food back was the last thing on my mind i was to busy trying to figure out why i felt like i was dying But ok.......... read more

Hot dogs with chili, chicken, burgers, milk shakes and open till 3am on weekends; what more could you ask for? This is a really great place to grab a bite to eat after hours. I've eaten here at all times of day and night and the quality of the food remains consistent (i.e. the chili at 2am has yet to make me sick). The staff always seems friendly and 9 times out of 10 they'll get your order right. If it's your first time visiting a Cook Out, I suggest skipping the drive thru and walking up the the window in order to familiarize yourself with the menu. The menu is large and I mean very large, along the lines of 140+ items. You'll get confused really quick if you try to just drive up and go through all the options in a matter of seconds. The exceptionally large menu also has a ton of milk shakes. Note: They have weekly specials that aren't on the regular menu, be sure to look at the big board near the street to see what the specials are. read more

Slowest cookout I've ever seen. 10:30 on a Sunday night and we've been in line 30+ minutes. There's two lines but there's only one person taking orders so it defeats the purpose. read more

I loved cookout when it first came till Charlotte, but out has seemed to go down in the last few years especially the burgers. They used to look and taste like they came fresh off the outdoor grill, but now they taste more processed. The service is sub-par at best. The only saving grace is they are open for a late night food run. And I guess i could say this is the perfect after-party food, but is that really a good thing. read more

While placing order I was being rushed due to him rushing he mess up the order. I advised that my burger wasn't correct the young lady comes to the window asking if I asked for cheese on my burger ( with attitude) she then asked for the receipt and says well cheese isn't on the receipt so it'll be a charge again with attitude at this time I'm over it. One because the guy rushing at the speaker and then to top it off the girl has an attitude. I asked for a refund cause I will not pay any establishment that gives this type of service. When speaking with the manager she was still in the back running her mouth not good for business. read more

Used to be my favorite fast food place but every single time I get a burger here now it's burnt. There's a difference between a charred burger and a burnt burger and apparently whoever the newer people are at this cookout don't know how to cook. It's been like this for a while too. That and my order is messed up frequently despite the drive through attendants knowing me. At least I can say SOME of the workers are extremely kind and this location is conveniently right across the road from my work. read more

Aye I went cookout today for my first Time and I told them I didn't know how to read and they still told me to read the menu and they started laughing so I really feel hurt they was bullying me and I payed 57 for my meal and I had lout of things missing!!! read more

Place is super fast and does not play games. The food is always hot and their Hours are amazing.

When I say this location is the worst it's the worst. I came to this location after completing my Uber trips at 3:30a there was a truck in the first lane but not at the speaker. Clearly they were undecided so I went to the second lane. After sitting for 3 mins with my window down in the rain they tell me that this register is closed. So I had to pull back around. If I wasn't hungry I would have left. I went back around and the same suv is there. I notice 3 more cars go to the second lane. They tell them the same thing. Finally the suv in front gets there food. But now they start taking orders for the second window. I wanted to question the server but I knew it would be a waste of time. The issue is there is no corporate number to complain about poor service. You literally made me wait 10mins when you could have used both lanes from the jump. To top it off my food wasn't event hot. It was like warm at best. read more

Good food. Inexpensive, with delicious freshly made milkshakes. Conveniently stays open late. Mostly everything in the menu that I have tasted is good. You can also mix and match different milkshakes to personalize it to your liking. read more

The cookout on Sunset over charges their customers. Their special comes with a large drink but they upgrade all of their customers to a giant drink without their permission and charges them an additional $0.50. If you tell them you want a large drink they will give it to you but they still charge you the additional $0.50. When asked about it the employee said they are told to do that to every customer. I know it doesn't seem like a lot but just imagine how much money they make overcharging customers. They should be against the law it's false advertising. They only do it in certain areas because the location and still Creek does not do that. I wish I could give them zero Stars read more

I always get the chicken sandwich, but recently tried a cheeseburger here. The cheeseburgers are pretty tasty. I was pleasntly surprised. The service is quick and is what you would expect from most Cook Outs. The prices are on par for what you get. I have yet to try the shakes. read more

The food and shakes were very good. There were employees, I guess on break, hanging out around the order window goofing off with the girls at the window. Of course our order was not correct and we had to go back and wait for them to get it right. read more

The drive thru lady is really rude for the inner lane. I asked if she could repeat my order and she gave me attitude. Great company bad service read more

Drive through person was Incredibly rude. They wouldn't speak up. Then shot me so much attitude I drove off.