I spent 30min in the drive thru, can't even get my order right. I will never go back to this location, worst service EVER!

Save yourself the frustration and head over to El Pollo Loco ... this place is awful. So poorly managed (see other reviews). I went into the drive thru at 2:15 PM on a Wednesday. Not a soul to be seen or heard. After waiting about 5 minutes at the speakerboard, I pulled around to the window. Saw two employees lazily talking with each other without a care in the world. Probably staffed by stoners and dropouts. Not worth the effort. El Pollo Loco much healthier anyway. read more

Waited a very long time for food. Told they were out of what we ordered (only after we asked where our food was), the food we received was cold. The employees are rude, the food was terrible and the restaurant was filthy. Take the time to drive to another option before you opt to eat here. We have had this issue before and it continues. They should just shut it down and try something else in its place. read more

I have chicken once before and it was a awful place dirty, service below par, chicken dry, bathroom awful so do yourself a favor do not stop here its a bad experience. If you want chicken walk across the lot to the other location it much better BTW KFC DOES NOT Support any discounts for seniors, vets, and any other groups save your money and goes across the lot. read more

Instead of giving me what I ordered, the guy behind the counter gave me a combo including more chicken tenders than I asked for. He also informed me that they were out of BBQ sauce. Plus, their soda fountain was all kinds of messed up. Not cool. read more

Been there three times, never had a good experience, I do like KFC BUT THIS ONE NEEDS new management. Once no sauce for my chicken, once I went right at 5 pm (early dinner) and they had no crispy strips ready only just a 15 minute wait while in the drive threw (I did not wait) big management problems read more

They made me wait 15 minutes for potato wedges and the only reason I got them was because they ran out of chicken, and no I am not kidding they ran out of chicken and it was 3 pm. They told me it would be 5 minutes and when I finally did get my potato wedges they were cold. read more

We stopped in afyter a long drive on the way home. We ordered a big basket which says 6 piece tender, 4 piece chicken. When we got the order there was 6 tenders but didn't have the 4 pieces of chicken. When I asked, they said ity is either or. Dont recall being asked which I want. When I spoke with the manager, she had a bad attitude. She let me change it, and immediately threw the chicken fingers in the trash. Needless to say I was overall dissatisfied with the service. I give two starts instead of one because the dining area is pretty clean compared to other KFC restaurants. read more

After ordering an 8 piece chicken meal, waiting in drive thru for 20 minutes, AND being charged .39 cents for using a debit card, I think I am done. The place that sells primarily CHICKEN, did not have chicken made. To top it off, my toddler had an accident in his pants because I was STUCK IN DRIVE THRU! If this was a Raising Caines, I would not have had such a poor experience! read more

This place needs to learn how to take more than one order at a time. Every time I stop by I get pissed because it never improves. They will take one order in the drive through, ask you to come to the window, wait until they are ready for payment, pay, wait again, maybe give you the right order, drive away before they do another order. Also the staff are never happy and when did a simple one extra sauce become something you have to pay for. I could go on about this place. read more

LIke any other KFC. I'm not particularly fond of KFCs but the hubby was craving it so we went. I think if you like KFC then you'd like this one - pretty nice folks. The tables needed cleaning, however. read more

This place is ridiculous. I would recommend the community stop frequenting this location until the owners give their customers the service and the food they pay for. I visited this location today and the order was wrong. I drove a distance and decided to just go to a different restaurant to order food. When I returned to this location to return the incorrect order they advised me that their policy is to not offer a refund but a store credit instead......WHAT?!?!?!?!?!?! You have given someone something they did not ask for, taken their money and then refuse to give it back!!?! Listen, don't take my word for it, instead take the word of all of the Yelp users and don't bother going to this place until they begin to value their customers! read more

Double check your orders before you leave premises, even if it's a small order. Just went through the busy drive through to order an 8 piece mixed, get home (not even 2 miles away) opened the bucket and only 6 pieces were in it. No big deal right? Just call the store to let them know In hopes that they will make it right, wrong! I called the store and unfortunately spoke with the rudest employee with absolutely no customer service skills, Isabella. Only to get told not once but twice that she didn't think I was given 6 pieces basically because there drive through wasn't busy to make a mistake in my order. Not once did she apologize nor say come back for your missing food, in other words called me a liar. When asked to speak to her manager I got hung up on. I get to the store and ask for the manager, Bella. What a waste of time. She basically covered up for the individual I had spoken with over the phone. Horrible customer service! read more

They should stick with chicken! Had chicken fried steak tough and dry kinda like a hockey puck, wont order that again! read more

We tried this restaurant for the first time last night around 6:30. There was no one at the counter. Finally someone showed up and took our order. The restaurant had a strange feel. There were only three customers in there at dinner time. We got our order and took it home. Everything was there and the food wasn't bad. read more

I bought a $20 fill up 8 piece only to find out after I got home that it was a seven piece with no wings and only 1 breast. It was too late to return the food as some of it was already eaten. This is also not the first time I have had to complain about this specific restaurant and obviously no changes have been made. False advertisement and it is ridiculous that the cooks cannot not count eight pieces of chicken to go in to a bucket. read more

We ordered a bucket of thighs and legs at KFC yesterday evening around 5 pm. We went straight home...a half-mile...and opened the bucket to find that one of thighs on the bottom of the bucket was slimy and stuck to the bottom. When I extracted it from the bucket with a fork, it was smelly and not fit to eat. I believe it was spoiled and may have been spoiled before being cooked. We found only a few pieces of chicken in the bucket that looked as if they had been placed in there recently...certainly not immediately upon ordering. This was around dinner time when one would expect freshly cooked chicken to be served, not something that appeared to have been put in the bucket and sat aside for an hour or so. I was disgusted and will not venture near this KFC to order again. read more

Extremely slow service - seems they apologize all the time - poor service, food does not taste good, no napkins, honey, sauces for popcorn chicken. Generally, I love KFC coleslaw, but something was missing and it did not taste like it should. read more

This KFC location is a franchise location. The service consistency is poor. One visit I may get stellar service and spectacular food and the next visit quite the opposite. Today I was forced to drive fifteen miles one way to speak to a manager because the franchise owner does not see the importance of a Landline. Once I found out that there is no phone on site I began to understand why employees wear headphones, don't tuck their shirts in and quite frankly don't appear to care about how they represent the company or even themselves. When I drove through last night my order was not filled correctly, I was not provided napkins/utensils, and a dipping sauce spilled all over inside the bag. I tried to call the restaurant to no avail. Many customer complaints could most likely be solved at the store level if they had a phone but customers are forced to escalate to corporate. This is in addition to the fact that many of the employees are young minimum wage people, if there is an emergency there is no phone to contact help. The only way to improve this location is to keep working with corporate to put pressure on the franchise owner to put the appropriate effort and resources into this location. read more

Awesome service! We were given a complimentary box of potato wedges and a dozen chocolate chip cookies for waiting longer then a normal wait. (Mind you, we didn't think anything of the wait time being outrageous) Our server, was very polite and proceeded to apologize for our "wait". Thank you. We will be a returning customer. read more

I try to be fair so I always give a place a second chance. Although my first experience was poor and my stomach lived to regret it I gave them another shot. Once again I purchased the basic, regular recipe, crispy 12 piece chicken bucket with 2 sides of slaw and biscuits...can't help it, I'm a boring old traditionalist! One would think that for such a basic order, it should have been perfect. The chicken was a rubbery, dry, smooshy mess with a darkish black tinge (from being reheated in dirty oil) to the coating. The coating was neither crispy or crunchy, it was mushy, soft and slid off in one greasy piece.The meat inside was dry and rubbery (old, freezer burned chicken!) and even the bones were blackened. It was truly disgusting and not really edible, my poor Pomeranian even gave me a strange look when I offered him some. I believe that the chicken had been put in the refrigerator and then brought out and reheated in the aforementioned dirty cooking oil because that is how it looked and tasted. Obviously someone is being lazy and cooking too much chicken and then not disposing of it once it has sat around for a few days. The slaw, usually my favorite, was soupy and loaded with vinegar. It resembled cabbage soup more than slaw and was soggy, not crunchy or crisp. I took one container and drained the excess "soup" from it and it was 3/4 cup of vinegar water. C'mon, slaw isn't rocket science nor does it take a long time to make..no excuse for old slaw! The biscuits - no surprise- were hard, dry and cold..another days old product that should have been thrown out instead of microwaved and boxed up. Pretty clear that no one working here cares about the food or the customers, no effort whatsoever and way over priced at $39.00! Talk about being robbed. When the food arrived home I called them and after several no answers (they weren't busy on a Thurday night - not enough to not answer the phone) someone answered and when I asked to speak to a manager was placed on hold and hung up on. When I called back there was no answer again. Even if they were giving this away free I wouldn't take it, I only ate a few bites and my stomach was definitely an unhappy camper that night as was my husband's....the dog is OK as he was smart enough to walk away! Good boy Maxx! So unless you see a sign that says "UNDER NEW MANAGEMENT" take a tip from Maxx and just keep on truckin'! read more

I wish I could rate this place no stars because this Kfc Sucks Complete and Utter Ass. The Service is shitty and every time I go In the drive thru I have to wait a minimum of 15-20 minutes, then they have the audacity to charge me .39 if I pay with a debt card. I decided to try going inside to see if anything was different but it seemed worse. I was not greeted as I entered , but instead was starred at by the drive thru employees like I was a zombie . The manager Brenda has a horrible attitude. She got upset when I asked for a recipe, and as she headed to the back I could hear her yelling at her employees as if they were her children. I will not be returning to this location again and I advise anybody that wants to have a good meal and great customer service not to either. read more

The worst fast food service I have ever received. I was asked what I ordered 3 different times at the drive thru order box and then twice more when I got to the window and it was still wrong. Took us about 20 mins total just to get through a drive thru. The food was bad as well. Overly salted and kinda rubbery and cold. read more

Was craving KFC for a while, Love their Famous Bowl! However food is pricey for what you get it, they charge .39 if you pay with card and they don't take bills larger than a $20! They also take forever in Drive Thru! read more

This KFC is slow and dirty! I see garbage on the tables and on the floor. The windows and doors need to be cleaned! Gross!

Living in buckeye this is the only KFC around and I tend the crave their mashed potatoes so I have no choice but to go to this crap facility if I really want them. I am currently sitting in their drive through where I just dealt with a rude girl who gave me attitude for trying to confirm she had my order correct. I completely understand it being the dinner rush but today's dinner rush is just like all the others. Show up, leave all person matters at the door and simply be kind to your customers like all of us who work customer service related jobs. They have gotten my order incorrect numerous times in the past so I should not be dealing with that for simply being sure a trip back won't be necessary. Not to mention I'm sure their cookies that come with the full up meals are old because they are always hard as a rock. The only thing I can compliment is the young mans with the dope mustache who works the drive through who has been so nice and not charging me for my items when they forget to give them to me. I think new management may be needed since it seems all the negative reviews aren't stopping. read more

I went to this KFC on the way to work tonight. I left WAY early so I wouldn't be late. I was in the drive-thru longer than 20 minutes. Granted, I wasn't the only one in line, it wasn't THAT busy! No apology for it taking so long. There is a 39 cent charge for using a debit card. Really!?!?! The food is already over-priced. Anyways, after I finally got to work (10 minutes late) I took a drink of my Mt Dew. It was disgusting!! Tasted like medicine with a hint of Mt Dew. Ok, I can let that go BUT, I reached in to get a potato wedge and I have to tell you, I've never had potato jerky but if I had, I bet this is what it's like!!! Ridiculous!!! I won't eat here again. EVER!!! read more

The worst kfc ever! Always have to wait for my order to be taken and both times I went there I had to wait over 20 mins for my food and they still forgot stuff. They never give any sauce, it's just terrible service they definitely need new management bad! Help them! read more

I went there today at 1:45pm nov 13, 2016 and order 2 chicken little and a big box meal. when I got to the window I payed the bill and he gave me the stub. But no receipt had to ask for it. Then when I left almost home kinda spilled my drink went for napkin none. when I got home was about to eat the bread was chicken was hard trashed it. Then the big box the biscuit was hard the chicken was dry and felt old dang it was the worst read more

Good bowls and the service might take a while at times but hey it's worth it . I don't blame them taking a while because franchise corporations can be pretty cheap now a days read more

I visited here again today after over 6 months, shows you how much they impressed me last time I visited. Went inside, visited the bathroom and found the soap dispenser empty, makes me wonder how the employees wash up, then out to order. I wanted extra crispy but was told they didn't have it for about 45 minutes, but I could get original receipe in about ten minutes. OK, I can wait 10 minutes, got my cup, off to the soda machine, found the drink I wanted was out, told the manager about both the soda and soap and got the famous glassey eyed stare of, "What the hell do you want me to do about it" Looked over receipt and noticed a 39 cent surcharge on my bill for using a debit card, that is a first I have ever seen. Got my food and sat down to eat, when finished it had been about 40 minutes, the soda machine still wasn't refilled and the soap dispenser in the bathroom was still empty. Well I goy my sharpie ready and now, another place crossed off my list of possibilities of having lunch. read more

We are a big family of nine! Myself my fiancé, our five kid's, & I am a care giver for my two elderly parent's.....So our house is always crazy busy & on the go a lot. So it is a treat to be able to stop threw a drive threw & get a big family meal! To feed all of us a family of nine we usually pick pizza or chicken. For the last three month's we have been trying to order chicken threw the drive threw usually around 8 or 9pm yes that is late but for our family that is a normal time with our busy schedule. Every time we order the big family feast & every time they say that they are out of chicken or they only have grilled! So tonight I decide to call be for driving over there for them to tell me the don't have chicken. I explained the reason for me calling & asking if they had chicken....she placed me on hold, got back on & asked me how much chicken? I told her the family feast 20 pieces. I then heard her counting she told me she had enough left did I want her to hold it. I then asked her was that the only chicken they had & she said if I didn't hold it they would sale it. I then asked her how long the chicken has been sitting there she said ugh like not longer then 45 minutes. So once again Peter Piper Pizza will be getting our business where they never have told us they are out of pizza & where it is made hot & fresh to order! read more