As a result of very poor service at a Lakewood location, we hadn't been to a KFC in over 20 years. Due to the new 8-pc for free coupon, we thought we'd give the Havana location a try. Issue #1. We arrived and discovered that to get the promo, we had to order through the app. We did so and told the guy at the counter, so they'd know we were already in the store and waiting. He confirmed that he could see the order pending. He gave us our soda cups and we sat down to wait. The app said that it might take up to 20 min for our order to be ready. After 15 min, I noticed that there had been an order sitting in the pickup area for a while, and I got suspicious. I stood in line for 5 minutes to find out that WAS our order, sitting there getting cold. Before going on break, that guy had not told anyone else that we were already there waiting. Whatever. Mistakes happen, right? Issue #2: Pulling out all our food onto the table, I was upset that there was so much waste created by them packing it up thinking it was a to-go order. I still cannot believe how much trash came out of just one order. There were plastic bags, paper bags, an overabundance of napkins and sauces, a big handful of wrapped plastic forks, a cup carrier, as well as three more filled sodas, even though we already were given our soda cups at the beginning. Then, each food item was packed in its own individual food container, a box or plastic bowl. I'm not a tree hugger by any stretch of the imagination (child of the 70's and 80's), but even I felt guilt over how badly the environment was being treated here. Issue #3: One of the items on the app that we ordered, the mashed potato poppers, was not provided, so I addressed the issue at the counter. The person nonchalantly said they weren't available anymore, but corporate hadn't fixed the app yet, so they had unilaterally decided to give us an extra side of mashed potatoes instead. I found and returned that side to them and requested instead fried pickles that were reported on the internet to now be available, but weren't on the app yet. Issue #4: Now that we had our food all settled, we sat down to eat. Oh, the disappointment. I wish I would have taken photos! The biscuits were super hard and dry, like they had been made the day before and left out overnight. They went straight to the trash. Note: Their buttery sauce is mainly oil and contains a trace amount of milk solids. Their honey sauce contains only 7% honey and is primarily high fructose corn syrup. Absolutely unacceptable. The chicken nuggets were so tiny, only a toddler might be pleased to be served this ridiculousness due to the novelty of being the size of the end of your pinky. I am not exaggerating. I could have placed all five nuggets in my mouth at once and still spoke clearly without anyone guessing that I had any food in my mouth. Please do not waste your money on their "nuggets". The fried pickles ranged from decent to so overcooked that I couldn't even chew the dry, shriveled up, piece. Again, like the nuggets, they were served in an oversized box, that screamed, "I enjoy killing the environment with my excessive waste!" In the store, their menu says that they have cherry pie poppers, but they really only have apple....well, maybe they had apple filling in them at one point in time. By the time we received them, they were hollow and stale pieces of pastry that even Walmart wouldn't sell. (And let me tell you, some of Walmart's pie pastry's aren't fit for human consumption.) After a bite of those apple pie poppers that had clearly been prepared many hours before, they went straight to the trash. The Fried Chicken, Mac and Cheese, Mashed Potatoes, and Corn were exactly as expected, decent. The bowl had too many mashed potatoes and not enough 'other' to counteract. The clear winner in our visit was the Pot Pie. Even thought it was a little lacking in the amount of filling, it hit the spot quite nicely. So, the take away from this visit is if you are going to visit KFC, stick with the basics and steer clear of all the new gimicky food. If you go into the store, order at the register, tell them you are eating there so you don't need all the extra packaging, and wait at the counter for them to serve your food, so you can ensure you get exactly what you order, and you can eat it while it is still hot. read more

Did not receive a 50 piece popcorn chicken. More like 20 pieces, don't recommend false advertising.

Add approximately 1:58 PM in the evening I went to get chicken. The wings were great, but my biscuit was hard. My fries wedges were hard old. and I was very displeased when I got home. read more

Zero accountability. I merely called letting them know that my delivery order didn't have any ranch sauce when it clearly shows on receipt 4 ranch sauces ordered. She said she will check her cameras and clearly said ranch was put in bag but will accommodate me next time I come in. I have no plans to ever go to this location. She must of been the mgr as she was clearly bothered and seemed annoyed. I just called to bring awareness of my issue. Wasn't asking for anything free. So the fact she was mad at me and hung up, shows that she clearly didn't care from the beginning of the call. To the mgr/owner of this location, DO BETTER....much much BETTER! read more

It happened to me about 2 years ago with this location really bad customer service so rude and disrespectful, If there was 0 star i wouldve rate you as 0. Asking about the manager name she took her name tag off and she said my name is manager!! I took the order to the car, in the car my wife opened the bag she didn't find Pepsi, chicken tenders and sauces which I asked her about the sauces she said to me everything is in the bag and the bag was missing food in it!! But don't you worry we already reported you to the district manager and the customer service. And be thankful that we didn't call the police on you!!! The manager said you guys open the bag in the car that's when you took out the chicken tenders and now you are back asking for another one!! It end up we left the food in the store for her to enjoy it. read more

Please do not work here. The general manager Valentina is very rude to her employees and abuses her power. When I was there for my training shift the first thing she asked me was if I knew how to wash my hands or does she need to teach me, I was caught off guard. I said yes I know how to wash my hands, when I approached the sink there were no handles & I was a little confused, she got every upset with me & said that she hates liars and I need to start telling the truth. She wants everything fast for some reason, even when I was going fast for only two people in line at the drive thru she was still yelling in my ear to be fast fast fast, she was even yelling at the other girls and the girls did not speak English so she would walk all over them and disrespect every worker there even me. She handed me a head set but the headset kept saying battery low it needs to charge, I advised her and she said annoyed "Go change the battery over there." mind you It was my first day so I had no idea what she was talking about I had to ask the other girl how to change the battery and while she was showing me Valentina was very upset and showed me rudely how to change it as if I was burden because I asked how to change the battery. Not even an hour into my training shift, she said that I was complaining too much and she hate's people that complain and that this job would not be a good fit for me, she didn't tell me directly to leave but she was throwing shots at me & disrespecting me in front of everyone. I told her "If you want me to leave, then tell me." She said no but she would rather me leave on my own now then later which made no sense. Very rude lady who should not be manager their!! or at any other place! Everyone has left because of her and only her husband and son work their. KFC needs to fire her immediately and make it a positive working environment not toxic. read more

the chicken was chewy in my chicken sandwich and the mac n cheese tasted watered down and weird... i love kfc but i will not be returning due to this experience read more

KFC - these were the chicken tenders i ordered.... they were so small and skinny - Fast Food Near Me - Aurora, Colorado

this kfc is usually exceptionally good, obviously some enity is trying to destroy this family business. some nearly 6'8" creep was in control of this business. perhaps the crooked aurora police department, also overseeing the destruction of others. shame shame sham read more

KFC - SEE TRYING TO DESTROY EXCELLENT BUSINESS, SHAME APD - Fast Food Near Me - Aurora, Colorado

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food not cooked all the way once I called to report the problem the woman hung up in my face

Formally known as Kentucky Fried Chicken. KFC recipe definitely has it's own unique taste among chicken restaurants. It's is surviving among the land scape of chicken places but it is no longer dominant chain but its holding steady. You can grab a family feast and head home to friends and know there will be enough for everyone and something everyone can eat from kids to adults. 5he biscuits and texture of the fried chicken are my favorites read more

Went to this drive thru and ordered 2 wraps per their advertisement . Drove away to find a chicken sandwich in the bag. Drove up and went inside to correct. 3 cars got their orders in the drive thru before they gave me mine. I looked inside the bag and I had 3 wraps and fries. I gave the fries back and one of the wraps. I only wanted what I paid for. As I drove home - one of the wraps was spicy and I couldn't eat it. There you go. Please verify your order before leaving. I won't be back for good reason. read more

GREAT SERVICE: it has been a very long time since we've had the pleasure of being served by a happy, polite, truly kind and attentive person like Gerardo. Don't lose this guy, he makes this place a good refuge in a troubled world! Thank you sir, you deserve a raise!! read more

Thought give this place a try: None of the employee wearing mask Employee who takes order is not very friendly Food and sides come half empty. read more

KFC - 1/2-1/3 empty - Fast Food Near Me - Aurora, Colorado

Have ordered my mashed potatoes without gravy the past 5 times I have gone there. Even asking no gravy right.... every time I have gotten gravy. Worst place ever. Ps when I try to call they always have a busy line why put no gravy if your gonna not do your job and slap it on anyways. How about actually read and get peoples order correct.... read more

KFC - Fast Food Near Me - Aurora, Colorado

Amazing service! I went to get my Turkey feast for thanksgiving and the workers were amazing and were really helpful. Also the food was great as well! read more

We ordered 2 root beer freezes at 3:00 in the afternoon. They weren't busy, and there was no one behind us in the drive-thru. They asked us to drive around the building and park, and told us they would bring the freezes to us. I complained, said there wasn't anyone waiting, and pointed out all we ordered was drinks. They actually told me I need to move because that would stop their timer. I said that they shouldn't give worse service to game their system, and that the timer measures the service time. I was polite to this point. A higher level employee came up and started berating us. He said "What about people behind you?" I said "If somebody shows up maybe." He got mad, told us to never come back or they would call the cops. I said "Just give us a refund." They went back and made the shakes, but they made them short, over an inch+ from the top. This for 2 medium shakes that cost over $9. Couldn't find a way to complain to a manager, so I finally made a scathing review. It kinda feels good. read more

Went to get that fire. Drive thru guy told me they were out of chicken. Giving two stars cuz they let my drop a deuce in the bathroom without buying anything. That was nice of them. PS - KFC stands for Kentucky Fried chicken. That's pretty cool too. read more

Placed a kiosk order 2 large gravy and 8 biscuits$16.00 .Drove all the way home and only got 2 biscuit:(. Customer service was great except for only getting 2 biscuits , blame my self also for not checking . read more

Stopped in for a new KFC chicken sandwich, like most of the Colonel's places that I have ordered from, the food came out hot, and good tasting, service was polite, and fast, I'd go back. read more

Terrible customer service. Went through the drive thru and ordered a 3pc meal and a side order or fries,Mac and cheese, and mash potatoes. One would think that order is not complicated. They gave me the 3pc meal with a biscuit and chicken no sides in the meal box, and a small bag with fries. I go in to correct my order and let them know I'm missing my side orders. They hand me a bag with 1 side of Mac and cheese. DO BETTER. No one wants to eat out and have their order messed up consistently. This experience was terrible and overall a waste of time. Hire people who know what they're doing! read more

This place has the rudest Customer Service Staff ever!!! I don't think the hiring personnel at KFC even cared about that part as far as experience is concerned! They treat people of color horrible!! NO RESPECT!! They're very disrespectful!!!! The food was terrible!! And they had the nerve to cheat us out of the correct amount of chicken!! And No thanks, I will NOT be returning!! BEWARE!!! read more

That absolute worst! This location has numerous accolades on the wall but I stood in the lobby for at least 15minutes and nobody, spoke to me. One guy in black making floats while two others stood in back and did nothing to help. Despite the huge sign that says DRIVE THRU OPEN at 9:44pm I am was told it was closed. This place doesn't even deserve the one star and not only will I not return but will share this experience with others to warn them not to go to this place. YOU HAVE BEEN WARNED!!! read more

This place SUCKS! I ordered a 10 piece meal, with LARGE sides. My gravy was literally half way full.. my mac and cheese was literally a ONE PERSON serving when it was supposed to be a large oh and the gravy and mashed potatoes same thing. Half assed EVERY SINGLE PART OF MY ORDER! This was today 2-28-24 read more

I didn't like the service. The food was cold. The whole place is dirty.Hope you will fix that read more

KFC - Dirty - Fast Food Near Me - Aurora, Colorado

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This store sucks I ordered a 16 piece meal that should have had 8 pieces of dark meat and 8 pieces of white meat and there was nothing but dark meat in my bucket which I do not like and then when I tried to call the store to complain nobody answered the phone it's sad that I can't get the kfc here in Denver that I have always loved read more

I have worked for kfc for 2-3 months and disliked it, managers was disrespectful, firing people with out notice, leaving when ever they want, making new employees do hard things which involved making them learn by them selfs, and me a 16 year old kid, stay past 12 am to complete work? And the picture below is what I cleaned mold. read more

KFC - a hole in the floor of a manhole - Fast Food Near Me - Aurora, Colorado

Very disappointed this evening. We buy dinner at the KFC perhaps three times a year, and the food is typically so-so (it is fast food after all). Tonight it was simply awful. Surprising because they were busy. The 'original recipe' chicken was cold and rubbery rather than hot and crispy. The rolls were as stale as rocks, and the sides were nowhere to be found (and it was too busy to go back). On top of all this, a printer issue didn't allow us a receipt. This garbage costs too much for this. read more

Since when did KFC start serving instant potatoes and canned corn? The fried chicken isn't crunchy and most of the skin was scraped off of the chicken. So disappointing. We won't be back. read more

They got my order wrong and the food was old and out of date disgusting. They hire complete idiots that constantly ask u what u orderedeven after u placed that order.i will never return there again read more

Very poor fast food. Seriously, the food served here was not even to the quality of standard fast food. The chicken was barely seasoned and spongy, the sides were all lukewarm and bland, and even the biscuit was stale! Worst KFC/ fast food experience ever! YUCK! read more

KFC - This friggin' nugget counts as a tender???? What a rip off.... - Fast Food Near Me - Aurora, Colorado

I suspect that KFC has relocated its chicken operation from Kentucky to the Mojave desert. That would certainly explain why our chicken breasts and strips were so dry that they practically dehumidified the interior of our vehicle while we sat there, trying to choke the things down. On the plus side, all that water weight I was holding onto... GONE! Terrible, horrible, very bad chicken. read more

I'd give it a negative but that's not an option. First time was told it would be 30 minutes to get food. I'm now waiting in a full parking lot of people waiting for their orders. I only order 2 chicken littles. read more

Sometimes all of us need a little fried food ! When you're having a weak moment this is one of the places to head. The parking lot is tiny and the drive-thru line always long. But if your in the mood for some quick fried chicken, chili cheese fries or a root beer float, you won't find a better place around. read more

KFC - Fast Food Near Me - Aurora, Colorado

This place is a clownshow... 5-6 employees, long wait times, a cashier who just dosent listen. I asked for a simple famous bowl, all separate. My kid just had throat surgery and nothing to hard. I waited 5-10 minutes, when no other customers in the store, one person in the drive thru( they were slow served too) I asked before leaving, everything separate right? Yes sir,..get home and yup, not done correctly. Im really pissed now...I tried to call,repeatedly but nothing..after the 20th ring someone hangs up. How can a store with that many people be so damn incompetent? Maria the crew leader sucks, no leadership, lousy service. At probably $40 to $70 bucks an hour, these idiots are stealing from everyone. No one answers the phone so I write the review. Whoever owns this fix this. read more

No grilled chicken... ordered a dbl cheeseburger got a chicken sandwich instead. Didn't know the rating until I started writing this review. There were so many discrepancies while I was standing there with other customers. This place needs to be gutted with new staff and management. As an employee, instead of arguing with customer, call over the manager to assist. Manager... if you know the place sucks, you need to be upfront at all times. read more

This place was absolutely disgusting & dirty.. ordered 3 piece crispy chicken box meal & the employee acted as if it was an inconvenience to make more. She said someone just ordered a 12 piece crispy & we need to make more. Can you do original? No, I can't. At least 6 people walked out behind me. Took at least 20 min to get our food. read more

Every time I come to this KFC everybody's very friendly and helpful Darrrian ... he was very polite and very nice... It's hard to work through the holidays with everybody probably being fairly not so nice so... thank you all for your service and thank you for working during Covid to help our lives be easier!!! Happy Thanksgiving!! read more

This is by far the worst kfc chain. The food is horrible the inside is never clean when you walk in. The employees don't know the menu or their jobs and the managements customer service was so terrible I'll never go back to that establishment. The one star they do have is complement to the service you'll actually receive. It's so bad that literally the guest sit and hold conversations on the terrible before leaving even more in satisfied. Real upset that I have to give a star in order to warn the masses ‍‍‍ read more

I abs hate this place. they lost my money forever!! super slow, stupid people. manager was "just stepping out" so I could talk to him. food was wrong, everything was wrong. this place is one of the worse ones in the USA I sware!!! never again to this location NOT HAPPY!! read more

Right up the street from my house convenient right? Wrong !! Went there ordered wings and potatoes wedges today, the sweet gentleman at the drive thru said it would be 9 minutes for wings which I agreed upon. I pulled aside to wait. 15minutes go by still no food. I go into the establishment , no one greets me I had to say excuse me hello like 5times while I believe it was the manager and a couple employees just standing there having a full blown conversation. Finally some one comes up and I tell her I've been waiting on an order she takes my receipt and apologizes and says it's coming out now. They bring it out to my car I get all the way home just to see that my potatoe wedges weren't in the bag smh. I went back to the drive thru since my daughter requested the potatoe wedges and chicken after school and he's like oh ok here you go. Oh and I got a free chocolate cake thanks. The food is fresh and hot but the service is HORRIBLE!!! That's why the 2 stars!! I personally think they could've done way more a gift card for next time or my meal should've been completely free for all the inconvenience! read more

KFC - My free chocolate cake!! Yay!! Lol not really! - Fast Food Near Me - Aurora, Colorado