They can't keep yo the hours they have posted. They serve customers at the leisure. And the staff does more time talking to friends than working. I had to ask 3TIMES the why they were closing early we just are was the rude response. read more

Good Halal Chicken, however they messed up oour order. I ordered 12 pieces, was given 10, and I asked for half Extra Crispy\Original, but they gave all crispy. read more

Now obviously you know what KFC taste like so I'm not on here to review the food. Today (Sunday) I went in for a quick bite and like every weekend these fast food places are packed. Well I noticed they're only two people working the cashier and the cook. they were working their ass off and got everyone's order right and quick. While I was on line some douch monkey was waiting for his food with his little girlfriend and they were being super rude and arrogant to the cashier she was nothing but a sweetheart and keeping it 100% professional. Her name is star! So kfc Steinway if your reading this give that girl a raise! She handled everything perfectly read more

The most badest service you ever gonna get... DO NOT GO THERE, SOME OF THEM ARE RACIST AS WELL... MY ONLY ONE TIME EXPERIENCE, i ordered my food, and waited 20 minutes, after me 6 people ordered and took their order and left... When i asked them what happened to my order they went my order didnt showed up... But everyones order did.... The worst service you gonna get... Do not go there... read more

0 RATING!! Must Read! Unbelievable!! very disappointed! This experience made me sign up for an account to write a review!! I will tell my experience very brief! so yesterday I called KFC and asked if they have delivery! (they did) I ordered my food and waited for an hour, then called again to ask what happened to my order, guess what they said?? "we don't deliver to this address", I asked to talk to the manager and told her that they could've called me back since they asked for my number while taking the order. She refused it! but finally said that she'll send the food with someone riding a bike but it will take almost an hour (the KFC is only 20 min far walking! imagine riding a bike!) after an hour I called again and they said he just left and he will be there in 10 min cuz hes driving a car! but he wasn't here even after 30 min. I called again a man talked to me and hung up the phone! I talked to more than 5 different people each time I called and each of them lied to me about the delivery and said different things! I ordered at 4:20 pm and got it at 7:45 pm. very disappointed! They need to respect the customer! NEVER GO THERE! read more

First time here with my son and just wanted to make sure I remembered to say thank you to Lenox who was on duty behind the counter. I think he was maybe a manager and kfc is lucky to have him representing their brand. His mannerisms and welcoming personality are some you rarely see nowadays . Desert was chocolate chip cookies So thank you Mr. Lenox read more

Friendly nice staff . I just buy wedges but good service. The place is small but kept clean. The staff that attended me was understandable when I was struggling to get my change. Even has sense of humor which is a bonus on customer service. read more

Service is terrible. I live around the coroner every time I come here the food isn't ready and it's not until after I pay that they tell me I have to wait 5-10 minutes (which means 15-20) to get my food. Wish there was a Popeyes near me. read more

You can also order from seamless and pickup. It's just takes too long if I order there. The prices are a little bit more expensive than other KFC because it's Halal. read more

I've ordered through seamless.com, the food came after ONE AND A HALF HOUR which is unbelievable and the Pepsi I ordered was poured inside the plastic bag. So 48 dollars for one a half hour lateness and a poured Pepsi... Good work KFC. read more

I went here about a week ago as I was craving trashy chicken. I figured that, this being KFC, I could get just that, and quickly. Upon arriving the place was quite empty with only a couple people ahead of me in line. But it took at least 10 minutes for the staff to get around to helping me (note that I don't say "taking my order"), despite the fact that there were three people behind the counter. One of these guys appeared to be a manager who had absolutely no clue what was going on. He shuffled around berating his employees while trying to manage two or three other menial issues, which had the consequent effect of tying up his entire staff. Throughout all of this I hardly even got a glance as acknowledgement. I only waited because the woman in front of me appeared to be sorting something out with them, although the staff looked utterly incompetent (don't ask me how this is possible at a fast food joint). Finally the manager got around to asking me what I wanted (again, after at least 10 minutes), but right as I was giving him my order his delivery boy came in with a receipt. Without a word the manager immediately turned away from me and began talking to the delivery boy, right in the middle of me ordering. By this point I was so fed up that I just said "forget it" and walked out. I feel silly writing a review for a KFC (or fast food joint in general), but the service was so far below acceptable that I had to. The staff is absolutely incompetent and impolite. I have no clue about the quality of their food, but being fast food I imagine it's like anywhere else. read more

Great service. Delivery is usually 30 minute wait period. Surprisingly their always ahead of time that's a plus. I usually order the same family meal all the time lol which is boneless crispy chicken 4 large sides biscuits and chocolate cake. Truly recommended for rainy days, not in the mood to cook or just having the hunger for KFC. Enjoy! read more

If I could give below 0 review , I would. I placed an order at 6:58 and was told I would receive the order by 7:35, 7:45pm and I then get a text saying that my order was delayed until 7:55, 8:05. I finally got through by phone only to be told they cancelled my order without any notification. I also got people passing the phone back and forth to different people saying they were the manager who you couldn't even understand what they were saying. First they said they had no chicken to fill my order????, and then they were closing early???? NEVER AGAIN!!! read more

I walk in and ask for the 10 piece special ..the cashier says that they no longer have that special. So I say ok let me have the 20 dollar fill up ..but can I replace the mash with something else .it's comes with 2 mash potatoes ..she says yes but for more money ..i say fine leave the mash .then I ask if I can replace the coleslaw .she says yes but for more money ..WTF...But I can replace it with another mash. So I say that's 3 mash potatoes. I'll have mash coming out my ass for days ..I said NO thank you and proceeded to queens Blvd kfc where the young lady gave me the 10 peice special that stienway kfc said wasn't around anymore......SMDH read more

Love kfc. They serve halal chicken (with bones). Service is great. Seating is good too. Steinway needed a kfc.

Count your chicken before you leave, seriously. The store was empty and two people were on line so I don't see why a simple order of chicken only got messed up. The place wasn't busy. I ordered 6 pieces, only got 5 plus the chicken had been sitting a while because it was so dry or maybe it was halal, either way it would have been nice to have gotten the 6 I paid for. I specifically went to kfc to avoid dry chicken. I've never got a bad order of chicken ever from kfc until this visit. I really hate to bash a family owned spot but you gotta get the basics right at least. read more

Good place , Decent pricing , and awesome food , Great service, Good delivery . I like crispy chicken. Cole salt tastes great at KFC too.

Speedy service, this was a Typical KFC chain but it was clean. The food is classic KFC; personally I love it. Food is always hot. Staff is efficient and friendly. read more

Pretty horrible food. I have been to many KFC's and I am not sure why the food at this Steinway location is just not very good. It also takes forever to get served. read more

Usually get really good customer service when I come here. Love getting crispy chicken over the original, chicken bites are great too. Love to come back here again soon, cole slaw tastes great at KFC too. read more

First time I figured ok they're new cut them some slack but now ........Second time Ok, Seriously now I am fuming. I walk in ask for a 12 pc crispy (No thy, extra breasts) meal with mashed potatoes, mac & cheese & cole slaw. I pay and the manager tells me you're order will be right up (Okay). After 15 minutes i ask whats taking so long people who came before me got their orders already he tells me the chicken is being made because they didn't have ready (fine whatever) I wait another 20 minutes and ask why is it taking so long he goes in the back comes back to the register and tells me he ran out of crispy chicken breast and they only 3 have original. Fine I say just substitute it with the original. He goes back to the kitchen and now im looking at 4 people watching the screen where the orders show. They talk and he comes back to me and tells they dont have crispy breast just 2 original (NOW IT JUST GOT SERIOUS). Seriously how the hell can you run out of freaken CHICKEN if all you sell is CHICKEN. After screaming and asking why the hell would he have me waiting for almost an hour for chicken and finally not getting what I asked for. Save yourself the trouble and go to the KFC on 87st on Northern Blvd or if you don't have a car go to Popeyes Seriously !!!!! read more

Love the consistency on their chicken. I stopped going KFC because of their inconsistency and their chicken is dark brown and soggy. But when I went to this location, their chicken was actually golden brown. It was so crispy, you can hear the crunch! The place was very clean and they keep it consistent. read more

This place is nice and clean, and when I took a bite of the chicken tenders I knew they were halal (I find that fast food fried chicken halal tastes less dry and more flavorful). Too bad they aren't closer to where I live though because I'd probably come here often for my fried chicken fix. read more

I must say that this place is absolutly clean and amazing. I am a regular customer i go there almost every week. The grriled chicken over here is amazing. What i really disliek is the bathrooms. Even though the entire place is clean and maintained the bathroom are mostly very dirty. Nonetheless the food is amazing everything is done on time. You get great customer service. One of the girls that work there is "Mahnaj" She's been working there for years now. Once you get to know her she is amazing. Treats you with quit good customer service. Another thing i love about this place is that the fried and the grilled chicken is Halal another reason why i go here. Even though i am not a big fan of the side dishes they have however try the coleslaw. Its fresh and really good. I suggest you go here if you don't have allot of money its very cheap as well. The price is pretty reliable as well. All over everything is amazing except the bathrooms. read more

The guy cashier needs a lesson in customer service, with this shitty attitude he will not get anywhere.worst service ever experienced. No wonder why the store is always empty. read more

it's finger licking good or maybe not buts it's still my guilty pleasure. this kfc is on crowded steinway area in astoria queens .they do delivery in area which i had no clue that kfc delivers but in the times we live in now i guess nothing surprises me any more. ok the place is clean inside from what i can see and they have all the typical kfc menu items including the daily deals . the 3 folks behind the counter and the 2 dudes in the back getting the food ready look really busy getting orders of food together . i try to stay away from fried food and the grilled kfc chicken did not really do it for me so it's the colonel 's original chicken (3 pieces of white meat chicken breast) a biscuit with 2 sides. of beans and corn with a large diet pepsi and grab a table and time to get busy. what can i say but it's finger licking good but i don't really lick me digits i just like saying it as a goof. the chicken was ok but as in any other fast food joint they put to much damn salt which i dislike but i still munched it all down. i took home a large mash and gravy cause beside the chicken it's my second favorite food at kfc. overall it's 3 stars for the chicken and the service , now maybe i should walk back to manhattan to burn all these calories away . read more