I ordered the 8pc. tender with the 4 biscuits and 4 sides. The fries were cold and like rubber, the chicken was dry, old and chewy and the biscuits weren't great either. I was NOT happy. BUT.... I also work in food service so I get it... I called and expressed my disappointment in a tone of complete irritation and let them know I would be walking back when the down pour of rain , that I had missed by seconds, let up. I brought my food back , let them know I didn't need a refund , I just wanted Hot food. With no hesitation the manager got busy making everything fresh!!! Fast food is a seriously a thankless and grinding job. We are human, we make mistakes. We send out food we ourselves wouldn't eat when the pressure over loads. Internal screaming is an every shift thing. What we do to fix our mistakes is huge. KFC on Hastings in Altoona WI ( Eau Claire ) gets 10 out 10 plus 10 extra stars from me. Every employee there deserves to know they are doing an awesome job!!! Super impressed how when it truly counted (at least to me) they proved to be what we would want in a restaurant. NOT PERFECT- BUT PERFECTLY HUMAN. Thank you KFC!!! - And to all the people who eat anywhere but your own table - RELAX. BE PATIENT. BE UNDERSTANDING. AND JUST BECAUSE THE PARKING LOT, LOBBY AND DRIVE THRU ARE EMPTY DOESN'T MEAN DOOR DASH-GRUBHUB-UBEREATS AND ALL THE OTHER ONLINE APPS DONT HAVE THE EMPLOYEES SWAMPED JUST BE NICE- LIFE IS MUCH BETTER WHEN WE ACT LIKE WE HAVE SOME SENSE AND COMPASSION. read more

Food was very greasy and cold. Professionality is not a thing here. Employees have little to no customer service etiquette, they have loose mouths with no filters. Only go here if you want quick grub, that could be questionably edible. read more

I went to KFC Eau Claire about 1 month ago. I ordered online and prepaid online. when I arrived to pick it up, I was told they were out of chicken and to come back tomorrow. Called corporate and had them refund my money. when today ordered online prepaid it again when i arrived I was told they did have any original recipe left only extra crispy. I can not believe this restaurant is this poorly run. read more

WTF? This location has been needing to get products from Chippewa Already got illness because I had to wait read more

It's KFC. The food is consistently decent. The lobby is closed except for online ordering pick up. The drive thru is open, and it was quick. Got the 8 piece meal. Biscuits, Mac n cheese and coleslaw. It was good read more

Ordered a 3 piece tender meal and extra tender and the mini dessert. Got over charged as she didn't ring up the $7.00 deal. The chicken was overcooked and hard to eat. My fries were cold. The lady was friendly. The place was clean and got my order quickly so I know everything was sitting under heating lamps. It has been years since I had KfC and it now will be years before I try again. read more

Walked in to a sticky floor the lady that took my order was rude and when I said I would be ok with waiting for 12 min for regular chicken she insisted I get extra crispy the guy who built the box order didn't wear gloves and grabbed the chicken with his hand to straighten it out building is cool too bad the service sucks read more

KFC - the inside of a fast food restaurant - Fast Food Near Me - Altoona, Wisconsin

i went to kfc on hastings way in eau claire wi..we order the 5 tenders box with jojos,the tenders was dry and hard and the jojos was cold and taste horrible. and we order the 5.00 special 2 pieces of drk meat crispy and mashed potato and a biscuit, the chicken was tasty and very hard crispy and the mash potato and gravy tasty like it was made weeks ago..i used to love going to kfc,i stop for a long time cause we order the family dinner and we all got food posion,the chicken was under cook,when and complain as several others were in there complaing,the cashier was rude to us and said no others complains came in and then the manager and he also was rude,he said he can replace the chicken and nothing else..kfc on hasting was closed for awhile,then i seen it open and when thru drive thru....worst mistake i made..this was the last time..kfc on hasting way in eauclaure wi you are tasty...... read more

Food never a problem here but they couldn't hand me my pick up order thru the drive through window. So I had to park and go inside to grab it myself even tho it is 2ft not even away from the window. Why? read more

What a disappointment. We are through with this place. Orders are never right and portion sizes are rediculous. They should call the 3 piece chicken strips the 3 piece nuggets. Eau Claire's KFC the worst one on the planet. read more

Ordered chicken asked specifically for wings and didn't get a single wing and half the batter was missing on all the chicken. So we got soggy greasy chicken with barley any batter and no wings which I specifically asked for. read more

KFC - Fast Food Near Me - Altoona, Wisconsin

I've ordered here a handful of times, and my only complaint is the wait on food. The drive-thru takes AGES, but the food is worth it! The chicken is always crispy, even when I've stopped here late at night because of the munchies. The staff leaves a little to be desired, but that's okay with me. The mac & cheese is awesome and I really like their coleslaw for some reason. KFC is a refreshing change of pace when it comes to fast food in EC! read more

If I could give half a star I would As a previous employee here I will tell everyone they are hiring yes but before you make that mistake do not I repeat do not apply and this is why As a previous employee here I recommend that no one and I mean no one apply to work at this location it is a joke from the hours you get to the money you make to even some of the employees who work here espically if you are a cigarette smoker do not apply here you are lucky if u are even able to go out side once a day.... My experience at kfc was a joke the attitude one specific employee had everyday made me leave instead of writing up the employee that was treating me like a peace of trash or even fireing her made me walk right out mid shift I do not I repeat do not suggest anyone to apply here you're better off else where you will soon understand what I mean if anyone sees this and applys it is 100% a joke... Couple of the employees hardly do anything but stand around talk or spend up to 30/45mins in the bathroom will walk away and leave u on pack line alone for long periods of time for your sanity do not apply their are plenty of other better jobs out their for you trust me I walked out on 6/15/21 had a job for $14 in hour in a real kitchen setting the less the 24 hours later Do not waste you're time The general manager Bruce treats all the employees Like they are literally nothing yells at them and all if u do smoke I'll say this if u work a long shift say 11to 8pm expect to not get a break untill 7pm I will never again apply at a kfc it was 100% a waste of my last couple months Ps if any of the employees their see this you do not belong in a team work setting Sincerely: Dalton Garrity read more

I've never had any complaints with this KFC. They've always gotten my order right and it's always been quick. Yesterday we ordered extra crispy chicken with cole slaw and mashed potatoes and everything was good. :) read more

KFC - Extra Crispy Chicken, Mashed Potatoes, Gravy, and Cole Slaw, yum - Fast Food Near Me - Altoona, Wisconsin

The KFC in general is pretty decent most of the time. However, one particular visit set the tone and has sparked this writer the wrong way. Everything seemed fine when we started the order. We gave our order, employee read it back right, no problem. When we pulled up to the window, the employee working the window got snarky (some lady wearing a Chad nametag on December 6th,2019 around 7:30-7:45 pm). So what happened was, customers in vehicle asked about a deal they had advertised inside regarding chicken wings. This deal was not on the outside menu. In a snarky way, she explained it and was asked if it could get added on. She did it, but gave an attitude and slammed the window shut. It wasn't busy at all, one car behind us. To let the vehicle behind go, they could have asked this vehicle's driver to come in to pick them up after they were done or drive around and give them to this vehicle. Like I said, it wasn't busy and it could've been handled so much better without slamming the window and getting all snarky. On top of that, despite reading the order right asking for tenders, they gave wings. The wings were for the person in the car who is so grossed out be having bones in the meat that it has to be boneless if meat is going to be eaten. It's not just grossed out, but it's actually a fear. Anyway, the store was contacted and they pushed it off as alright because the flavors were okay. All they did was try reasoning that it was okay because they gave us the BBQ and Nashvillen Hot BBQ flavored chicken. They don't even have much meat! The tenders have more meat which is what we paid for! PS: If the real Chad reads this, you are fine, not disappointed with you and this is not your fault. It is the the woman that took your nametag, that's all. read more

I love KFC and always look forward to going there! The chicken is most of the time amazing but sometimes soggy, always fresh during lunch and dinner rush. 97% of the time service is great and quick. The only bad thing I have to say about KFC is the grilled chicken, the 2 times I had it, it was dry and did not taste good at all. Overall, great place to eat, especially now that there is a dollar menu. read more

I don't really expect much from my fast food: just get me something hot, filling, fast, and cheap. Disappointingly the KFC in town has proven to rarely be any, let alone all, of the above. All but the tiniest of their meals will get you back 6-7 bucks, and if you add so much as one tiny side or an extra slab of soggy chicken you're headed into the double digits. I wouldn't mind the price if their chicken wasn't hanging out under heat lamps for god knows how long, arriving in my order warm-ish, limp and unappetizing. Fool me once, shame on you. Fool me four times, shame on me for really wanting fried chicken. I would like to say that the staff have been really helpful and polite when I've returned on truly awful meal. read more

I've never liked KFC but this KFC has the best potato wedges and Mac and cheese I've had. I do not personally eat chicken but my family did and they said it was good. Also the staff is the nicest staff I've dealt with in a while. read more

The food was very plain and bland! There was hardy any chicken in the pop corn chicken.

I would NOT recommend KFC by Altoona. The macaroni and cheese was crusty and old, and the chicken was grey, greasy and soggy. They forgot our drink (it was a kid's chocolate milk so I figured maybe they put it in the bag) and when I got home I called to complain and the manager was less than apologetic and couldn't seem to care less. We didn't eat the food, I received an in store credit, but I won't be back to redeem it since they can't bother to make sure their products are fresh before serving them. Absolutely disgusting. read more