We were vacationing in Keystone for my husband's conference, and I made the mistake of meeting him for coffee with his colleagues at this convention center. Two female guards told us we couldn't enter the porch area, covered by a large area with tables and chairs, for outdoor relaxation, for security reasons, and
I understood and left because I respect authority. My son and I went and sat down on a bench by the traffic circle near the bus stop, and I texted my husband. The women returned and told us we should return to the village for refreshments. They kept apologizing for not allowing us closer but stated that it was private property and safety was their job. I understood again, and we moved away from standing under a shade tree, from the scorching sun. At first I thought they were being nice but then they reminded us that we were on private property, and we had to leave immediately. My husband came out and insisted we sit on the porch because we were outside, and not even near the entrance, and I waited for the staff to say something. A young man with a thick mustash, who spoke like Roger Rabbit, yes very guard-like, insisted we leave. So we did and moved to the benches by the curb with our cups of coffee. Things were ok, and we were drinking our coffee, until Godzilla approached. An older woman, black pants and white shirt, short with shortly cropped bond hair, and her face was pinched in anger, and she went into the attack mode. She was obviously in charge. She called my husband by his first name (nametag), and I thought this was highly disrespectful. She snapped out that this was not a family event center, and we needed to leave. I just saw a dad wheel his baby into this convention center, and he was not even questioned about his large innocuous diaper bag or hidden child under several heavy blankets. We were not on the grounds but near the street by the bus stop. She threatened to call my husband's CEO and complain about his behavior. My husband tried to calm her down but she kept raging in high anger. After she left, I whispered to my husband that she was really angry. She actually was far away but stopped in her tracks, turned around to face me, and shouted out at me, that she was not angry, and then went into a tirade about why she wasn't angry.
We threw our coffee in the bushes, left our cups on the bench and left. Is this how you treat people? I understand the importance of security but they chased us off after suggesting we sit on a bench by the street. And then insisting we go to the village to get away. And she didn't see a car pull up with a new friend, that I just met, and wanted to introduce our husbands, since they are in the same field, both attending the same conference; him with his family as well, and we were all talking. Even this man was shocked as he heard the woman overspeaking the men while exchanging business cards, and I was introducing them, all the while his daughter and wife were standing near us, and they didn't tell them to leave. The two men spoke and ignored the dragonhead, and that might have fueled her wrath but she was ridiculously inappropriate and unprofessional, and where we come from, we ignore such dribble. I hope someone addresses this disaster. Apparently this woman is angry at my husband from a previous conference where he asked that the chef prepare him some grilled fish and fresh vegetables because we keep kosher. Now I have spoken to many head chefs at conventions before, and they have been more than happy to accommodate our needs and dietary concerns. This woman clearly is pissed off about everything. And she should respect her guests. If you're paying $500.00 for this conference, the least they could do was grill some salmon with olive oil on a parchment for my spouse. He is a director after all, and his large company supports this convention center. Boo to Keystone Convention Center!! We are not returning. Next year is the last year for this convention at this resort. Even if a third party is responsible for this badly managed security snafu, Keystone Convention Center needs to address it.
A shame really because it's a very nice building, beautiful grounds, and all the staff at the hotels are kind, respectful and patient, and they all work tirelessly to please everyone. No Ma'am, you were out of line and you definately are in the wrong business. read more